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Services
International removals
National moving
Excess baggage
About
Eurosender offers some of the cheapest door-to-door shipping rates for various items within the EU. With Eurosender, you can order low cost door-to-door courier shipping services in just minutes.
Eurosender offers a simple and user-friendly order process, reliable shipping service by top European courier companies, and responsive customer support to best serve you.
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Reviews
216
Sirelo and Google reviews
7% of the users recommend this removal company
Anna Maran
May 2, 2025
on Sirelo
Horrible experience. The communication was super bad and they took infinite time to send from Portugal to Sweden. They were late in answering our questions regarding the delivery date.
Once we opened the 4 boxes we had carefully packed with multiple layers of protection and some plastic bubble wrap we found out that almost everything was broken down and even metal objects where deformed and damaged. I don’t know what they did during the trip and how poorly our parcels were handled.
We even tried to initiate a claim for the damages with every item cost being properly demonstrated and the damages being also documented. They just answered that, even though every item was properly packed they do not take responsibility for any damage made to plastic, ceramic, metal,…practically you should send absolutely nothing accordingly to their policies for claim.
It was the worst experience I ever had (having already sent many parcels before with other companies). I would absolutely recommend to avoid this service and go to one of the competitors. I cannot even describe how angry and disappointed I am.Read more
Once we opened the 4 boxes we had carefully packed with multiple layers of protection and some plastic bubble wrap we found out that almost everything was broken down and even metal objects where deformed and damaged. I don’t know what they did during the trip and how poorly our parcels were handled.
We even tried to initiate a claim for the damages with every item cost being properly demonstrated and the damages being also documented. They just answered that, even though every item was properly packed they do not take responsibility for any damage made to plastic, ceramic, metal,…practically you should send absolutely nothing accordingly to their policies for claim.
It was the worst experience I ever had (having already sent many parcels before with other companies). I would absolutely recommend to avoid this service and go to one of the competitors. I cannot even describe how angry and disappointed I am.Read more
Damage settlement
Moved from Porto (Portugal) to Stockholm (Sweden)
Mina
April 24, 2025
on Sirelo
This was hands down the worst shipping experience of my life. Eurosender was completely unresponsive and inefficient — they didn’t reply to emails on time, failed to communicate with DHL properly, and I had to personally step in and chase both sides to get basic updates (which was supposed to be their job).
They lost my shipment, then found it, only to send it back to the original location. After weeks of back-and-forth, I finally received the shipment a month later, with the boxes completely damaged.
Total lack of accountability, poor communication, and zero professionalism.
Do NOT recommend this company to anyone. Stay far away.
They lost my shipment, then found it, only to send it back to the original location. After weeks of back-and-forth, I finally received the shipment a month later, with the boxes completely damaged.
Total lack of accountability, poor communication, and zero professionalism.
Do NOT recommend this company to anyone. Stay far away.
Communication
Moved from Lisbon (Portugal) to Belgrade (Serbia)
E.V.
March 6, 2025
on Sirelo
They charged for express delivery with a two-day deadline, but the package arrived five days late. Then they refer to the terms and conditions and the human factor. You have caused me irreparable damage. I do not recommend.
Price
Unprofessional
Moved from Kukci, Nova Vas (Croatia) to Kukci, Nova Vas (Spain)
Constantin Vicol
February 15, 2025
on Sirelo
I paid 186 euros to pick up a parcel from the Netherlands on 02/05/2025 between 9:00-16:00. they didn't pick up the package. I rescheduled for 11.02.2025, also they didn't pick up the package. the package was purchased from a Troostwijk auction and as a result I paid a penalty of 572 euros. IT IS A SCAM COMPANY
Unprofessional
Moved from Hengel (Netherlands) to Barlad (Romania)
T.N.
December 3, 2024
on Sirelo
After several emails, the extra charge has been refunded
My original parcel was priced at €52 and today they took an extra €65,24 from my account for an overweight package! I have replied to all their emails, I called customer support, but still I'm waiting for a response!
(Update) They replied back that the evidence I submitted are not enough... WHY WOULDN'T YOU NOTIFY US BEFORE POSTING THE PARCEL?
(Update) I received a refund after exchanging a few emails with customer service. The reason for the 3 stars is that I didn't like the fact that you took the money from Paypal without waiting for my evidence. I have sent a email with my evidence as soon as I received the notice from you, but I didn't hear back from you. And I had to call again for the issue to be sorted
My original parcel was priced at €52 and today they took an extra €65,24 from my account for an overweight package! I have replied to all their emails, I called customer support, but still I'm waiting for a response!
(Update) They replied back that the evidence I submitted are not enough... WHY WOULDN'T YOU NOTIFY US BEFORE POSTING THE PARCEL?
(Update) I received a refund after exchanging a few emails with customer service. The reason for the 3 stars is that I didn't like the fact that you took the money from Paypal without waiting for my evidence. I have sent a email with my evidence as soon as I received the notice from you, but I didn't hear back from you. And I had to call again for the issue to be sorted
Overcharges
Moved from Thessaloniki (Greece) to London (United Kingdom)
Monika Chyc
October 30, 2024
on Sirelo
This has been the worst experience ever sending a package. DO NOT USE THIS COMPANY, they are unreliable and not trustworthy. I have called almost every day for consecutive 2 weeks to again and again ask when will the package be delivered, even though I had a date for it and it was never collected. No communication has been sent that the courier will be late (I almost wonder if it ever was communicated with the courrier) and every time on the phone they were 'sorry that this is happenning' rescheduling the collection and then it never came to an end. I had to cancel since I can't wait for another week - they offered me 'another' date for pick up which was in a week... after already waiting for 2 weeks. This has happenned 2 times - I thought the previous one was a mistake but it turns out it's not. DO NOT RECOMMEND.
Failure to comply
Moved from Pernes Les Fontaines (France) to Bialystok (Poland)
