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Services
International removals
National moving
Excess baggage
About
Eurosender offers some of the cheapest door-to-door shipping rates for various items within the EU. With Eurosender, you can order low cost door-to-door courier shipping services in just minutes.
Eurosender offers a simple and user-friendly order process, reliable shipping service by top European courier companies, and responsive customer support to best serve you.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
218
Sirelo and Google reviews
7% of the users recommend this removal company
S.L.
July 22, 2025
on Sirelo
Avoid Eurosender at all costs.
Paid €517 upfront for a simple shipment of 11 boxes. Courier showed up unprepared and left. It’s been 3 weeks of lies, excuses, and zero resolution.
I’ve called over 10 times, emailed multiple agents, and even filed an official complaint, all I get is blame-shifting and delays. Now they want to charge 2.5x more to rebook what they failed to deliver the first time.
This is not a logistics company, it’s a customer service black hole.
Currently escalating to ECC-Net and EU consumer protection for breach of contract.
Save yourself the stress. Eurosender is a complete disaster.
Paid €517 upfront for a simple shipment of 11 boxes. Courier showed up unprepared and left. It’s been 3 weeks of lies, excuses, and zero resolution.
I’ve called over 10 times, emailed multiple agents, and even filed an official complaint, all I get is blame-shifting and delays. Now they want to charge 2.5x more to rebook what they failed to deliver the first time.
This is not a logistics company, it’s a customer service black hole.
Currently escalating to ECC-Net and EU consumer protection for breach of contract.
Save yourself the stress. Eurosender is a complete disaster.
Incompetent. Unprofessional. Scam
Moved from Agueda (Portugal) to Prague (Czech Republic)
A.T.
July 9, 2025
on Sirelo
Maybe the worst company I have encountered. Unreliable, unorganized, never picked up my package. My whole life is left in Spain with that package because for 2 weeks they couldn’t pick it up.
Failure to comply
Moved from Madrid (Spain) to Split (Croatia)
Anna Maran
May 2, 2025
on Sirelo
Horrible experience. The communication was super bad and they took infinite time to send from Portugal to Sweden. They were late in answering our questions regarding the delivery date.
Once we opened the 4 boxes we had carefully packed with multiple layers of protection and some plastic bubble wrap we found out that almost everything was broken down and even metal objects where deformed and damaged. I don’t know what they did during the trip and how poorly our parcels were handled.
We even tried to initiate a claim for the damages with every item cost being properly demonstrated and the damages being also documented. They just answered that, even though every item was properly packed they do not take responsibility for any damage made to plastic, ceramic, metal,…practically you should send absolutely nothing accordingly to their policies for claim.
It was the worst experience I ever had (having already sent many parcels before with other companies). I would absolutely recommend to avoid this service and go to one of the competitors. I cannot even describe how angry and disappointed I am.Read more
Once we opened the 4 boxes we had carefully packed with multiple layers of protection and some plastic bubble wrap we found out that almost everything was broken down and even metal objects where deformed and damaged. I don’t know what they did during the trip and how poorly our parcels were handled.
We even tried to initiate a claim for the damages with every item cost being properly demonstrated and the damages being also documented. They just answered that, even though every item was properly packed they do not take responsibility for any damage made to plastic, ceramic, metal,…practically you should send absolutely nothing accordingly to their policies for claim.
It was the worst experience I ever had (having already sent many parcels before with other companies). I would absolutely recommend to avoid this service and go to one of the competitors. I cannot even describe how angry and disappointed I am.Read more
Damage settlement
Moved from Porto (Portugal) to Stockholm (Sweden)
Mina
April 24, 2025
on Sirelo
This was hands down the worst shipping experience of my life. Eurosender was completely unresponsive and inefficient — they didn’t reply to emails on time, failed to communicate with DHL properly, and I had to personally step in and chase both sides to get basic updates (which was supposed to be their job).
They lost my shipment, then found it, only to send it back to the original location. After weeks of back-and-forth, I finally received the shipment a month later, with the boxes completely damaged.
Total lack of accountability, poor communication, and zero professionalism.
Do NOT recommend this company to anyone. Stay far away.
They lost my shipment, then found it, only to send it back to the original location. After weeks of back-and-forth, I finally received the shipment a month later, with the boxes completely damaged.
Total lack of accountability, poor communication, and zero professionalism.
Do NOT recommend this company to anyone. Stay far away.
Communication
Moved from Lisbon (Portugal) to Belgrade (Serbia)
E.V.
March 6, 2025
on Sirelo
They charged for express delivery with a two-day deadline, but the package arrived five days late. Then they refer to the terms and conditions and the human factor. You have caused me irreparable damage. I do not recommend.
Price
Unprofessional
Moved from Kukci, Nova Vas (Croatia) to Kukci, Nova Vas (Spain)
Constantin Vicol
February 15, 2025
on Sirelo
I paid 186 euros to pick up a parcel from the Netherlands on 02/05/2025 between 9:00-16:00. they didn't pick up the package. I rescheduled for 11.02.2025, also they didn't pick up the package. the package was purchased from a Troostwijk auction and as a result I paid a penalty of 572 euros. IT IS A SCAM COMPANY
Unprofessional
Moved from Hengel (Netherlands) to Barlad (Romania)
