F A Removals

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Average score of 9.3 out of 70 reviews
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F A Removals
One Canada Square
E14 5AB London
020 3637 4132

About removal company F A Removals

F A Removals are a reliable and vibrant removal company established in February 2002, specialising in home removals, commercial removals and man & van services. F A Removals provide removal services all over the UK and work with several independent companies to ensure that our customers have the best experience possible.

Services

Domestic removals
Man & Van
Piano transport
Art transport

Associations

F A Removals is, to our knowledge, not part of any association.


Details

Established
2001
Employing
Unknown
Trucks
Unknown

Services

Domestic removals
Man & Van
Piano transport
Art transport

Associations

F A Removals is, to our knowledge, not part of any association.

Details

Established
2001
Employing
Unknown
Trucks
Unknown

Reviews

Reviews

There are currently 70 reviews for F A Removals.
Write a review

Recommendation

They undertook my removal at extremely short notice. The packing team were professional and worked thoroughly and efficiently. All the team were polite and hard working individuals. The removal men were excellent and courteous. They made my move as stress free as possible at a very competitive price. I would wholeheartedly recommend them to other home movers.

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

Excellent attitude and maintained a great sense of humor throughout the whole day, despite the showers which kept halting their progress! They had no issues with the slight changes in plans, turned up on time both days and finished ahead of time on both days... No issues with dis-assembly/assembly, and even came back to collect the empty boxes as promised. Would definitely use them again for the next move, and would highly recommend the team if you are looking to move house!

Moved from London (United Kingdom) to Teddington (United Kingdom).


Recommendation

They did a great job. They fitted in my move at short notice and were really helpful throughout the process. They are friendly and personal and arranged for my storage needs without any hassle. They moved my boxes up two flights of stairs with good humour and were pleasant to deal with throughout. I highly recommend them and would definitely use them for future moves. Thank you very much!

Moved from London (United Kingdom) to Croydon (United Kingdom).


Recommendation

Good removals company in London, Hard working crew, who knows how to handle furniture, good rates and professional service. Highly recommended .

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

F A Removals was wonderful to work with! They made moving less of a hassle to where I could focus on other details of starting my life in a new place. I would highly recommend them to any one looking for a professional moving service! They were very thorough and careful with my furniture and especially my belongings that are breakable. I was a little nervous as this was my first big move but they took a lot of the stress away which allowed me to actually enjoy the experience. Great Job!

Moved from Hampton (United Kingdom) to Teddington (United Kingdom).


Recommendation

This is the 4th time I have used these guys and they are incredible! Truly care about taking care of my things, very friendly and I will continue to use them every time I move! They are the best!

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

Terrific company, arrived on time and very professionally cared for my items. Would definitely recommend to anyone who is moving.

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

Exceptional service from these movers and the company entirely excelled in quality and overall friendliness. They helped out immensely, actually made our move fast and went above and beyond to help us get our stuff moved to our new apartment. They replied very swiftly and with great service that made me pick these guys out of everyone.

Moved from Essex (United Kingdom) to Bolton (United Kingdom).


Recommendation

Kept in fantastic contact, gave us boxes ahead of time to save on hours, prompt, great people, would definitely use them again.

Moved from Hatfield (United Kingdom) to Dunstable (United Kingdom).


Recommendation

Amazing experience with this company. Very impressed, these guys wrap up things within incredible speed, super nice, amazing logistics/organization. Everything arrived on time, nothing damaged, nothing missing. They know how to move heavy/big stuff around without damaging the building/apt. Impressive company...whatever you guys are doing, please keep it! Movers like you are needed!

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

The guys from F A Removals moved me and helped me and my family get through this moving very well. We didn’t have any stressful moments and got all our things delivered in 2 days. The service wasn’t overpriced.

Moved from Bristol (United Kingdom) to London (United Kingdom).


Recommendation

They were fantastic. They were always prompt and can accommodate last minute deliveries. I have used them for two deliveries so far. Jobs are always completed quickly and professionally. Always very friendly! Keep up the great work!

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

They were absolutely fantastic. From the first call through the good-byes they were awesome. Constant and effective communications that they kept with me gave me the comfort that at least this part of the move was going to go well. They went out of their way to make the move happen on time. All my valuables were delivered to my new house without a single scratch on any of the items. The bill was appropriate and I was not overcharged. I cannot say enough good things about the this company.

Moved from London (United Kingdom) to Briston (United Kingdom).


Recommendation

That was a sweet relocation, the least to say. The movers understood exactly what I needed and delivered nothing short of that. They were so considerate, especially when it came to the charges. They offered me a nice discount and went ahead to deliver lovely relocation services. Anyone in my position would feel the same way I am feeling right now. I am so happy and thrilled by these movers. Thank you so much for being there for me at a time I needed you most!

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

The team at F A Removals did a great job. They replied to all of my emails and calls in a timely manner, and made me feel at ease in using them for a F A Removals. They scheduled the pick up based on my busy schedule and came exactly on time. They finished moving me out an hour ahead of schedule and gave me some extra time to get back to my work. They moved all of my furniture and boxes without damaging or losing anything in the process. Great company from beginning to end.

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

It’s a very panic situation when we move house and then someone say Don’t Worry we are with you to help, give big relief. Same thing happened to me I was very worried for moving house and Mr. Franck told me Don’t Worry!!!

Next day as per plan Alex and George from F A Removals came on time and Survey the stuffs, My Sofa was too big to come out from stairs and I forgot to mentioned but both of them has manage to bring it out without any issue and carefully.

Alex and George was so nice and calm, I have not even touch any box, they both have load everything very carefully and taken extra care for fragile items. Myself and my family was so pleased for everything.

While unloading stuffs both of them has asked each time where to keep and they have arranged all the stuffs as settled house. Two trips was completed in 5 Hrs amazing!!!.

I more thing to add F A Removals Team is fully professionals, prompt response and they do their task extremely well.

Highly recommended F A .. Read more

Pros and cons
Extremely perfect in their work
Calm all the time during shifting
Moved from Dunstable (United Kingdom) to Hatfield (United Kingdom).


Recommendation

Easy process from start to finish. They were reliable and friendly. Good value for the distance I was moving. They were on time too.

Pros and cons
Good value
Good communication
Moved from Essex (United Kingdom) to Bolton (United Kingdom).


Recommendation

Moved from London to Wellingborough with our 1 year old. FA removals arrived on time and they ensured all our goods was protected. Everything arrived safely, no hassle at all. They dismantled and assembled all beds and furniture at no extra cost. Will definitely recommend using them if you intend to move house no matter the location.

Moved from Harrow (United Kingdom) to Wellingborough (United Kingdom).


Recommendation

They were outstanding. Punctuality, professionalism and accuracy. Frank and Paul are doing a great job, highly recommended

Moved from London (United Kingdom) to Northampton (United Kingdom).


Recommendation

Great movers, very quick, very professional. Strong guys that required little in the way of direction. Got everything over without any damages. Great move guys! Thanks!

Moved from Hampton (United Kingdom) to Teddington (United Kingdom).


Recommendation

Best experience I've had or seen with a removal company. The workers were earlier than expected, they did the work methodically and were very patient with me. They asked question when they were not sure. I did the packing myself and was told that I would be responsible for any breakage through faulty packing.

My move was trouble free they actually waited for me at the final destination whilst I wait for the estate agents to come with the keys. Thrre were 3 guys very polite and friendly they made the move stress free. They were the most expensive of 4 qiotrs but I chose them because I felt completely reassured and you basically gets what you paid for.

Pros and cons
Good service very commendable
Will recommend them to friends and family
Moved from London (United Kingdom) to Gillingham (United Kingdom).


No recommendation

FA removals was recommended by a friend so we though to try them.
[name removed by Sirelo] came at our home to make evaluation and we were told that the relocation would take 2 days separetely. According to him, In the first day 3 people would come at a specified hour to pack everything (inclusing wrapping of furniture) and the next day to move things to the new location. After we spaid a deposit and secured for them parking, they called us the previous night (before the first day) late to say that they will come later than the agreed hour due to out of stock warehouse for wrapping consumables. We said ok and recheduled the hour. The next day they called half an hour before the appointment to say that they will come 4 hours later, due to still out of stock warehouse. They came after 2 hours because we complained, and instead of sending 3 helpers, they sent 2 with no wrapping tools. We had to give scissors and markers for the boxes and w even helped them despite the fact that w paid t.. Read more

Pros and cons
non professional
Not organised
Moved from London (United Kingdom) to London (United Kingdom).

Response of

In response to the above review, the customer has been dishonest in almost all the points raised which is disappointing. The customer was told that there would be 2 men undertaking the packing service as can be seen below:

- The service will include a 3.5t van with three removal men doing two trips
- As discussed the packing service will be undertaking a day prior to the removal by two men

Furthermore, the customer was called the morning of the day before the packing service was scheduled explaining that due to the delay in shipment of materials, it has resulted in his packing service being delayed by two hours – although very unfortunate. Furthermore, the customer was informed that if the new time would be an inconvenience to him we could arrange for a local collection of materials and make the original time. The customer was content with the new timing as long as FA Removals were able to arrange parking.

On the day of the packing, the team arrived at the agreed time and packed all the customer's belongings as agreed. Prior to the team leaving, the customer asked if they would wrap the furniture. The customer was made aware that the wrapping would be done on the moving day as this is the standard procedure.

On completion of the removal, the customer was asked about his experience and his response was that the:” team done a tremendous job”, and “worked very hard” however, he wanted a discount for the two hours delayed, it was explained to the customer that he had agreed to the change in time and thus made no fuss about it.

As can be seen from the review, the customer contradicts himself on numerous occasions, he first infers: "the team wrapped the furniture on the moving day" and then goes on to say: "he didn't see them wrap the furniture".
The customer was also referred by a friend of his and before booking, the customer said that his friend gave excellent reviews about FA Removals. Why was his experience so different from his friends?

Published on:



Recommendation

I was very impressed with FA Removals. Paul came and gave us a quote for our removal and organised everything perfectly. The men were on time, strong and professional. They finished in good time and there were no breakages. Would recommend

Pros and cons
Punctual
Professional
Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

I cannot recommend FA Removals enough. The guys did a fantastic job moving me and my partner to Liverpool. We were very apprehensive before choosing a removal company because of our past experiences but could not fault the 3 men that did our removal. They were 30 minutes early and worked tirelessly for 3 hours loading the vehicle.

They didn't complain about waiting 3 hours for us to meet them in Liverpool and unloaded all our furniture within a few hours. Would recommend with no hesitation.

Pros and cons
Friendly
Professional
Moved from London (United Kingdom) to Liverpool (United Kingdom).


Recommendation

Great company, very professional and the team could not have been more helpful. This was the easiest move i ever had and it was all down to these boys. Many thanks

Pros and cons
Great value for your money
Friendly helpful company
Moved from Ruislip (United Kingdom) to Northwood (United Kingdom).


Recommendation

Great service delivered by FA Removals. You can tell the men are experienced. They worked through the day and even asked me if they could take a break, which I obviously obliged. I have never seen people work so hard. Very good indeed

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

Paul was excellent arranging our move and the 3 guys that moved us all the way across the country were incredible. They loaded and unloaded a 3 bed property and drove a round trip of 600 miles without complaint and barely taking a break. Can't rate them highly enough

Pros and cons
Price
Professionalism
Moved from London (United Kingdom) to Narberth (United Kingdom).


Recommendation

A fantastic team of three removal people - very efficient, fast and helpful. They dismantled and reassembled our three ottoman beds without any fuss and made sure that all of our furniture was handled with care when loading and unloading. They worked very hard and were polite. I would definitely book this team again.

Pros and cons
hardworking
handled furniture with care
Moved from Langley (United Kingdom) to Stoke Poges (United Kingdom).


Recommendation

I am very satisfied. Quickly and efficiently. Praise for the two workers who are really committed to the job. I recommend this company to everyone. Thank you!

Moved from South Woodham Ferrers (United Kingdom) to Colchester (United Kingdom).


Recommendation

Punctual. Extremely hard working movers team consisting of Alex and Constantine who did such a brilliant job! They even went beyond their means to disassemble and reassemble furniture that couldn't go up the stairs and went back to get one item of furniture that was left behind. They did Ann amazing job for a very reasonable price.

Pros and cons
Good value for money
Flexible and extremely hard working team of movers.
Moved from Orpington (United Kingdom) to Orpington (United Kingdom).


Recommendation

I was delighted with the removal provided by F A Removals. They were extremely quick and friendly. The men had a smile on their faces throughout the removal and done everything requested of them by me and Wife. I would definitely be using them again.

Pros and cons
Friendly
Quick
Moved from London (United Kingdom) to Southend (United Kingdom).


Recommendation

FA Removals communicated brilliantly from my first enquiry to the end of the job. The price was very competitive and they were able to be flexible when we had delays. The movers on the day worked hard and fast and with great humour and took everything in their stride. Our house purchase was very stressful but FA Removals made moving day the least stressful part of the process. I can't recommend highly enough.

Pros and cons
Communication
Price
Moved from Twickenham (United Kingdom) to Twickenham (United Kingdom).


Recommendation

Efficient friendly staff, eager to help & fast professional service

Pros and cons
Friendly & efficient
Professional service
Moved from Cheshunt (United Kingdom) to Watford (United Kingdom).


Recommendation

Great effortless & professional moving process from start to finish, even went the extra mile to clean my new flat before moving all my belongings inside & price was cheaper than quotes from elsewhere. Highly recommended.

Moved from London (United Kingdom) to Essex (United Kingdom).


Recommendation

I moved my mom from Northampton to London using FA Removals, The service was great the staff were friendly and very enthusiastic which really calmed me down as I had never moved or used a removal company previously
The team was hard working and smiled through the job, what really impressed me was the technical and knowledgeable aspect of the staff as they dismantled and reassembled my very complicated furniture

Pros and cons
on time
technical
Moved from Northampton (United Kingdom) to London (United Kingdom).


Recommendation

GOOD JOB BOYS! Very professional, FAST, GOOD and clean service. Extraordinary were the boys, helped me with everything. Packing, Loading, muve and Un-loading. All my furniture and all my things in PERFECT CONDITION. WELL DONE BOYS! FA REMOVALS YOU HAVE A 10er!
Thank you for everything and I will recommend to all my friends!

Pros and cons
Professional
Fast
Moved from Stratford (United Kingdom) to Wembley (United Kingdom).


Recommendation

Great service delivered by FA Removals. Moved my whole family from Manchester to London. The surveyor was very knowledgeable and likeable. The price was slightly higher than others but glad we chose them because the service was excellent. Would definately recommend.

Pros and cons
Great Service
Professional
Moved from London (United Kingdom) to Plymouth (United Kingdom).


No recommendation

Terrible, terrible, terrible!!! It took 14 HOURS to move exactly 1 minute along the road. They damaged furniture and left a car load of stuff in the old house, which I had to retrieve the next day! They then harassed me at 11.30pm at night to pay the outstanding money else the men wouldn't leave! Have emailed a complaint letter with photographic evidence and have called many times since but have not been able to talk to the manager or had any reply re my complaint. ABSOLUTELY DISGUSTED!

Moved from London (United Kingdom) to London (United Kingdom).

Response of

In response to the above review, we have no records of undertaking a removal with the details contained in this review and have no email or telephone communication with the above-named person

Published on:



Recommendation

Polite and quick responses to any questions I had. Flexible and accommodating. Very competitive price. Smooth removal

Pros and cons
Price
Flexible
Moved from St Albans (United Kingdom) to Sutton (United Kingdom).


No recommendation

I would have gone lower if possible. They were utterly incompetent. They should have packed on Tuesday and removed everything on Wednesday but barely worked on Tuesday and ended up finishing their work at past 11pm on Wednesday and I had to supervise them at every single step as they stopped working as soon as out of sight. Then they used bully and intimidating tactics to get the full fees for a job appallingly done

Pros and cons
Utterly incompetent
Moved from Bromley (United Kingdom) to Croydon (United Kingdom).


No recommendation

We were completely misquoted from F A Removals. They agreed (and we paid the deposit) to move us from London to Wallasey in one day. However, due to their late arrival by an hour and a half because their truck broke down, the job ran into two days and they charged us an extra £600 for their error.
We are currently seeking legal advice as well as full compensation.
The one star is solely for the three removal men who were forced to drive through the night in order to complete this job.
I would certainly look elsewhere before choosing F A Removals.

Pros and cons
Completely misjudged scale and size of job and therefore demanded extra money!
No replies from any member of staff in relation to our complaints
Moved from London (United Kingdom) to Wallasey (United Kingdom).

Response of

In response to the above review, the customer was advised when the survey was undertaken that a 7.5t truck and a 3.5t Luton van would be required for their removal. The customer was adamant that a 7.5t truck would be sufficient based on the quotation of two other removal companies. The customer was advised on several occasions that it would be extremely risky to use a 7.5t truck for his removal as there were very delicate items that were not easily stackable

Against our professional advice, the customer opted for a 7.5t truck, knowing fully the consequence of his decisions. As the job developed the customer quickly realized that an additional vehicle was required as recommended. Furthermore, the customer was unwilling to pay the fee for the additional vehicle. Upon further deliberation with the customer, it was agreed that we would take as many items as possible in the truck leaving what could not fit behind.

On the day of the removal, the customer was told by his buyers that they did not want anything left over so the customer asked us to send an extra vehicle. The customer wanted the vehicle for an extra £200 for a removal service that was traveling over 200 miles away. We obviously couldn't accommodate the request for this price and advised the customer that an extra vehicle would be £600 extra

Published on:



Recommendation

Efficient, polite, friendly. Highly recommended. I've already recommended them to my daughter.

Pros and cons
They were prompt
They got the job done in a timely manner
Moved from Islington (United Kingdom) to North Finchley (United Kingdom).


Recommendation

They were very efficient, punctual, and speedy with their work. The lads were lovely with our baby, and wouldn't let us lift anything. The whole job was complete in a few hours and they had barely broke a sweat. Highly recommended

Pros and cons
Price
Speed
Moved from Morden (United Kingdom) to Beckenham (United Kingdom).


Recommendation

Very efficient, patient, and very impressed with the service, highly recommended.

Pros and cons
Efficient, hard working, and price very good.
Moved from Leyton (United Kingdom) to Barkingside (United Kingdom).


Recommendation

The removal crew arrived on time. They were most helpful, courteous and diligent. I was most impressed by the speed, professionalism and the hard work the 'two-man' crew expedited our removal.

Pros and cons
Went above and beyond
Most industrious
Moved from Croydon (United Kingdom) to East Sussex (United Kingdom).


Recommendation

We had to change dates and they were flexible. Team was punctual and did a professional job, despite a long day

Pros and cons
Arrived early and flexible attitude
enough material and boxes and everything delivered without breaking anything
only one van meant we did 3 trips
due to shortage in another job team of 3 was reduced to 2 after 1 hour, which lead to a very long day
Moved from Maidenhead (United Kingdom) to Twyford (United Kingdom).


Recommendation

Professional
Efficient
Very good price
Can't fault them !

Pros and cons
Professionalism
Competitive price
Moved from Cheshire (United Kingdom) to Hertfordshire (United Kingdom).


Recommendation

Really quick, efficient, polite, understanding, careful, friendly blokes. Couldn't fault them on anything at all. Will use them again when i move from here.

Pros and cons
Good price
Careful handling
Moved from London (United Kingdom) to Stowmarket (United Kingdom).


Recommendation

A very amenable team of three, led by Alex, carried out an efficient and careful removal, including packing of fragile goods. Major traffic problems in London - not their fault! - caused a delay on the journey, but on arrival, the team delivered all items to their designated rooms speedily and with care. Excellent, thank you.

Pros and cons
Pleasant team
Careful and efficient service
Moved from London (United Kingdom) to West Sussex (United Kingdom).


Recommendation

The entire move went so smoothly, from the organisation, including delivering boxes in ample time, to the two delivery guys being perfectly on time. They were polite, efficient and professional. No damage at all, the we're very catfeuk with all my belongings and also caused no damage to the surrounding walls. They were so so quick and helpful, putting everything in the core mercy places and ensuring that I was happy. Thank you so much!

Pros and cons
Efficient
Professional
Moved from Beckenham (United Kingdom) to Forest Hill (United Kingdom).


Recommendation

Since i received the first call from Paul everythibg was easy and super quick ! Better prices and excellent service.

Moved from Luton (United Kingdom) to Harpenden (United Kingdom).


Recommendation

They were actually a little early, which was a relief as I've had horror moments with movers before. The two gents who did my family's move were efficient, quick, and friendly, so much so that I was so relaxed I fell asleep in the van on my way to Eastbourne. The whole move went without a hitch and was carried out in half the time I expected. I am happy to recommend Paul and his team.

Pros and cons
Quick
Efficient
Moved from London (United Kingdom) to Eastbourne (United Kingdom).


Recommendation

Simple, easy convenient did all the hard work no problem!

Pros and cons
Price
Timing
Moved from Slough (United Kingdom) to Leeds (United Kingdom).


Recommendation

The move was effortless on our part. The removal men were fantastic. We thought they are awesome and would be very happy to recommend them. We were amazed at their strength. They worked hard all day without a break. We are exceedingly happy with your services.

Pros and cons
reasonably priced
Punctual and courteous
Moved from Orpington (United Kingdom) to Ide Hill (United Kingdom).


Recommendation

Courteous, hard working and prompt.

Pros and cons
Reliable
Reasonable quote
Moved from Hackney (United Kingdom) to Hertfordshire (United Kingdom).


Recommendation

FA removals were excellent. Alex and John came early and were extremely hard working and professional. Nothing was too much trouble and they were happy to help and wouldn't let me lift any of the heavy boxes! Thank you for being wonderful!

Moved from Sutton (United Kingdom) to Sutton (United Kingdom).


Recommendation

They were on time (early, even!), had just two men, but from the minute they got to my house, they set to work, helped me close up the boxes as I had run out of tape and had everything in the van in under 45 minutes! They didn't quibble about access, which wasn't the easiest and they did an excellent, efficient and speedy job. Made my whole move much less stressful! Thank you!

Pros and cons
On time and efficient
Speedy and capable
Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

The guys were on time and efficient.

Pros and cons
On time
Efficient
Moved from London (United Kingdom) to Folkestone (United Kingdom).


Recommendation

Everything went smoothly from start to finish. Top company with great customer service and hard working employees. Would recommend

Pros and cons
Hardworking
Good customer service
Moved from London (United Kingdom) to Bradford (United Kingdom).


Recommendation

Very happy with the service provided and able to recommend FA Removals. Careful, competitively priced, reliable on the day, and flexible to work to our move.

Pros and cons
See above, flexible and competitive priced
Very good service for reliable firm to quote
Moved from Chislehurst (United Kingdom) to Orpington (United Kingdom).


Recommendation

Very quick, easy fast service

Moved from Luton (United Kingdom) to Milton Keynes (United Kingdom).


Recommendation

Excellent service provided by FA Removals. I received 5 quotes from various companies before our expected moving date and after I meet the Surveyor, Paul and read their reviews, I decided to book them. . Unfortunately we didn't exchange until the completion date, so I was very nervous not knowing if we'd actually move on the date we booked the lorry for, so Paul was excellent and said if I'd let them know the day before, they will still undertake the removal. I found out at 3 pm day before that we'd be exchanging contracts next day and completing same day - stress! On the day the lorry arrived on time, and 3 members of staff helped us to carry all our belongings (it's amazing how much stuff you collect over the years) and were ready to drive to our new home after 4 hours. They helped us to put everything into our new home, no damage or loss of items.

Moved from London (United Kingdom) to Ealing (United Kingdom).


Recommendation

They was very efficient and extremely punctual which was a nice surprise for me and my wife. They managed to move all our stuff in one trip and handled all our stuff with extreme care too. They was very friendly and have already recommended to few of my friends as they was recommended to me.

Pros and cons
Professional
Punctual
Moved from Swindon (United Kingdom) to Reading (United Kingdom).


Recommendation

Really good guys

Moved from Peckham (United Kingdom) to Wembley (United Kingdom).


No recommendation

Company not flexible enough to be able to deliver on commitments. They said they could arrange for the house we were vacating to be cleaned, but they did not allow enough time between their packers moving out, and the new occupants moving in, and we finished up trying to clean the house ourselves whilst the new people were sitting outside.
They’re in the moving business – they should know that things change at the last minute and be flexible enough to adapt the timings if necessary.

The people who actually did the packing/moving were polite, helpful and hard-working. However, their English was not great and communication was not easy. Also, presumably the materials needed were ‘calculated’ by the company after the initial visit, but the packers arrived with insufficient boxes, bubble wrap or van space to complete the move. They had to drive one full van to the new property, empty it, and return to load more stuff – luckily we were only moving a couple of miles. Had it been further .. Read more

Moved from Maidenhead (United Kingdom) to Maidenhead (United Kingdom).

Response of

In response to the above review, the customer was advised that her cleaning service would take place at 1 pm on the day of the removal. This was also clearly stated in the confirmation email she was sent as can be seen below:

Cleaning Service: Date: Friday 9th April 2017; Time: 13:00 PM (Basic)
no carpet clean
oven to be clean separately
no window clean

On the day of the removal, the removal team finished at 11 am (which was earlier than anticipated) at which point the customer called the office and asked if the cleaning team could come straight away. She was advised that the cleaning team could be at the property at 1 pm as agreed as they were still finishing off another job. The customer became increasingly rude, stating that her buyers were waiting to get into the house.

In relation to the materials being insufficient, this was mainly due to the customer asking for fragile items to be wrapped 4-5 times over, even though twice would have been more than adequate. Additionally, the customer also decided that she only wanted 5 plates per box which meant that the team required 15 extra boxes.

When the job was completed, the customer was asked to make payment and flatly declined. She said she would not be making payment as she was unhappy at having to clean the house herself

Published on:



Recommendation

Everything went perfectly to plan. The men doing the job were very helpful and accommodating. The team leader was particularly ensured that everything rams smoothly throughout

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

Good communication.
Friendly
Reasonably priced
Removal men were fantastic.

Moved from London (United Kingdom) to London (United Kingdom).


No recommendation

The removal men when very brazen and careless with valuable items.
Paintings,lamps, drawers were damaged.
Chasing the company up post moving has been a nightmare.

They say they are insured but i question that.

Very disappointed as a result I would not recommend as i believe there are other companies who would do a much better job.

Moved from London (United Kingdom) to London (United Kingdom).


Recommendation

Moving is a very frustrating experience, but F A Removals removed that frustration with their friendly and efficient worker. My whole moving experience went smoothly from start to finish and we completed the move very quickly.

Pros and cons
On time and friendly worker
Very efficient and caring worker
If I had one negative, the truck and a mechanical problem but the worker coped very well with the problem truck.
Moved from Ilford (United Kingdom) to Newham (United Kingdom).


Recommendation

Very professional, friendly and hardworking. Moved my whole family from London to Bournemouth. The removal was handled expertly.

Thank you, FA Removals

Pros and cons
On-time
Professional
Moved from London (United Kingdom) to Bournmouth (United Kingdom).

Headquarters

F A Removals

One Canada Square
E14 5AB London
020 3637 4132

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