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Services
National moving
Man & Van
Piano transport
Art transport
About
F A Removals are a reliable and vibrant removal company established in February 2002, specialising in home removals, commercial removals and man & van services. F A Removals provide removal services all over the UK and work with several independent companies to ensure that our customers have the best experience possible.
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Reviews
363
Sirelo and Google reviews
85% of the users recommend this removal company
E.
October 22, 2026
on Sirelo
Service: Local flat move, about 200 m, 14 March 2026
Price: Quoted £385 (£285 plus £100 insurance). Paid £575 after two £95 charges for time over the three-hour minimum.
Packing: Not used.
The sales contact told me my move should take under three hours. The crew called at 15:06, almost exactly three hours after starting, saying they'd arrived at the new address. I was then charged an extra £95 and later a second £95. A crew member told me their boss said they'd take my television if I did not pay, which the company denies. An independent witness was present.
I asked for the insurer's name and certificate for the £100 cover and didn't receive them. I also found damage to my dining table after the move, which the company denies causing. I issued a county court claim, and judgment was entered by default on 21 September 2026. Check the registered office on Companies House, which differs from the Canary Wharf address on the website.
Price: Quoted £385 (£285 plus £100 insurance). Paid £575 after two £95 charges for time over the three-hour minimum.
Packing: Not used.
The sales contact told me my move should take under three hours. The crew called at 15:06, almost exactly three hours after starting, saying they'd arrived at the new address. I was then charged an extra £95 and later a second £95. A crew member told me their boss said they'd take my television if I did not pay, which the company denies. An independent witness was present.
I asked for the insurer's name and certificate for the £100 cover and didn't receive them. I also found damage to my dining table after the move, which the company denies causing. I issued a county court claim, and judgment was entered by default on 21 September 2026. Check the registered office on Companies House, which differs from the Canary Wharf address on the website.
Unprofessional
Moved from Greenhithe (United Kingdom) to Greenhithe (United Kingdom)
C.
May 6, 2026
on Sirelo
I moved in March 2026 and initially Sabrina was very good, which is why I chose the company. I paid for the additional packing service on top of having gold insurance.
I will say buyer beware, packing service dreadful, packing things together with brown tape only, broke a lot of my belongings. On the day of packing I was complaining and was told it would sorted and be OK. IT WASNT and still isn't.
I did as they asked a video of my belongings before moving and photographs of during and after. Wrote to them to complain.
Held off writing a review as I hoped they would reppair/replace my broken and damaged goods. To a response of my items were already broken and worth nothing. So wouldn't make the £500 excess!
On top of that when I did write a review they offered me £200 to take down my review. Meaning there ratings are higher than they should be!
Then they complain to Google they don't understand my issue. So I had to send evidence to prove they had said this. Now I'm being threatened with a counter claim if I go down a legal route.
There are quite a few reviews on here stating the same thing.Read more
I will say buyer beware, packing service dreadful, packing things together with brown tape only, broke a lot of my belongings. On the day of packing I was complaining and was told it would sorted and be OK. IT WASNT and still isn't.
I did as they asked a video of my belongings before moving and photographs of during and after. Wrote to them to complain.
Held off writing a review as I hoped they would reppair/replace my broken and damaged goods. To a response of my items were already broken and worth nothing. So wouldn't make the £500 excess!
On top of that when I did write a review they offered me £200 to take down my review. Meaning there ratings are higher than they should be!
Then they complain to Google they don't understand my issue. So I had to send evidence to prove they had said this. Now I'm being threatened with a counter claim if I go down a legal route.
There are quite a few reviews on here stating the same thing.Read more
Packing of furniture
Moved from Aylesbury (United Kingdom) to Plymouth (United Kingdom)
R.M.
October 27, 2021
on Sirelo
I’ve been struggling to decide whether to write this review for some time, but I feel that the disappointment, frustration and upset we have experienced from our move needs to be addressed, and F A Removals has ignored all attempts to request redress.
We paid for a full service, including packing, furniture disassembly and reassembly, and finally unpacking. Unfortunately the service we received fell well below the standard we were expecting.
I believe that main cause of the problem was that on the initial packing day, F A Removals' operatives left the site far too early. They left at 3pm, leaving a huge amount of packing still to be done, and having done none of the furniture disassembly whatsoever.
This resulted in a huge amount of stress on the day of the actual move, where the disassembly was left until right at the end, meaning it was rushed, and most of our furniture was damaged. It also meant that we were extremely late in vacating the property, meaning that it not only caused us stress, but it caused our buyer stress, and our various agents too. My wife was in tears on several occasions.
We eventually only left the house after 4pm on the day of the move, meaning that we arrived after dark at the new house, and a rushed and disorganised unloading began. More of our remaining furniture was damaged at this point, many boxes destined for the house were put in the garage and vice versa, and not a single box was unpacked.
We still haven’t found some of our things, as some boxes were buried in the garage loft space, and we still haven’t managed to dig everything out.
The two main issues that I would have liked to be addressed are:
1. Damage to our furniture – Items damaged included our bed, my daughter’s cabin bed, my desk, the day bed in the spare room, some expensive oak kitchen units and various shelving units. Our patio furniture has also been scratched and scuffed, and the protective paint on our trampoline frame was extensively scratched, meaning that the steel frame is starting to rust badly. In fact, nearly every item of our furniture has been marked in some way.
2. The unpacking service – We paid £500 for this service, and as I mentioned before, not a single box was unpacked. The operatives left so early on the packing day, and took so long on moving day, that they only finished unloading the vans at around 8pm, and didn’t provide any unpacking service at all.
In the original quote to us, F A Removals cites an A class service and guaranteed satisfaction, but I’m afraid they did not achieve this during our house move.
Repeated attempts to request action have been ignored, and so our last resort is to publish negative reviews for the poor service received, and to contact the Removals Ombudsman.Read more
We paid for a full service, including packing, furniture disassembly and reassembly, and finally unpacking. Unfortunately the service we received fell well below the standard we were expecting.
I believe that main cause of the problem was that on the initial packing day, F A Removals' operatives left the site far too early. They left at 3pm, leaving a huge amount of packing still to be done, and having done none of the furniture disassembly whatsoever.
This resulted in a huge amount of stress on the day of the actual move, where the disassembly was left until right at the end, meaning it was rushed, and most of our furniture was damaged. It also meant that we were extremely late in vacating the property, meaning that it not only caused us stress, but it caused our buyer stress, and our various agents too. My wife was in tears on several occasions.
We eventually only left the house after 4pm on the day of the move, meaning that we arrived after dark at the new house, and a rushed and disorganised unloading began. More of our remaining furniture was damaged at this point, many boxes destined for the house were put in the garage and vice versa, and not a single box was unpacked.
We still haven’t found some of our things, as some boxes were buried in the garage loft space, and we still haven’t managed to dig everything out.
The two main issues that I would have liked to be addressed are:
1. Damage to our furniture – Items damaged included our bed, my daughter’s cabin bed, my desk, the day bed in the spare room, some expensive oak kitchen units and various shelving units. Our patio furniture has also been scratched and scuffed, and the protective paint on our trampoline frame was extensively scratched, meaning that the steel frame is starting to rust badly. In fact, nearly every item of our furniture has been marked in some way.
2. The unpacking service – We paid £500 for this service, and as I mentioned before, not a single box was unpacked. The operatives left so early on the packing day, and took so long on moving day, that they only finished unloading the vans at around 8pm, and didn’t provide any unpacking service at all.
In the original quote to us, F A Removals cites an A class service and guaranteed satisfaction, but I’m afraid they did not achieve this during our house move.
Repeated attempts to request action have been ignored, and so our last resort is to publish negative reviews for the poor service received, and to contact the Removals Ombudsman.Read more
All furniture damaged
Unpacking service paid for, but not provided.
Moved from Broxbourne (United Kingdom) to Shefford (United Kingdom)
A.R.
August 3, 2021
on Sirelo
I used FA removals for our family move from Manchester to London. The service provided was initially great, a quote (which later wasn't provided accurately!) was provided and we booked before the move.
Unfortunately several items including our king mattress, £6k dining table, and various other items ended up damaged.
I reached out to claim / receive compensation for the items but it has now been over a year and I am no longer getting a response.
We have had to purchase a new mattress due to damage to the springs and the marble dining table has unstable legs.
I do not recommend using FA removals. The damages have ended up costing us far more than they would have if we'd have gone for another company.
Highly disappointed in the over promised service.
Not followed through even after further complaint.
Unfortunately several items including our king mattress, £6k dining table, and various other items ended up damaged.
I reached out to claim / receive compensation for the items but it has now been over a year and I am no longer getting a response.
We have had to purchase a new mattress due to damage to the springs and the marble dining table has unstable legs.
I do not recommend using FA removals. The damages have ended up costing us far more than they would have if we'd have gone for another company.
Highly disappointed in the over promised service.
Not followed through even after further complaint.
Moved from Manchester (United Kingdom) to London (United Kingdom)
Anupam Bhardwaj
July 26, 2021
on Sirelo
UNRELAIBLE COMPANY _PLEASE AVOID
I booked FA removals and paid 460 pounds deposit 23 days before the move. I had booked packing and removals.
I first got concerned when I called the company to enquire about the time when the packers will come to do the packing. I was told that they will come between 2-3 pm a day before the move on the 29th June-21( the move was on 30th June). That there will be 2 people who will attend. I was extremely concerned about this as I was not confident that they will be able to pack every thing -(4+1 Semi- family of 4 -living in the house for over 10 years) in half a day. When I expressed concern and reflected on some of the negative reviews I was told by [name removed by Sirelo] that he is worried that I will be bad for their reputation and that FA removals will not do my removal .
This was a few days before my move and I had to request and plead not to cancel and when I said that we will pack clothes etc [name removed by Sirelo] said that 'that's the response I was looking for'
We had paid for a full packing service !!!
All this had made me concerned that the company had overbooked and did not have capacity to move the number of bookings they had made .
My worst nightmare came true 3 days before the move. On Sunday the 28th June they called me to tell me that my move has been cancelled citing Covid outbreak as a reason.
Since then they have failed to give any evidence of the outbreak despite me requesting this
They have failed to inform me how many moves they carried out on the 30th of June and on what basis they decided which moves to cancel
In an email it was suggested that Slough Depot based moves were canceled- When I informed them that my move was based with their Dartford base not slough - they did not respond
Initial email said that Deposit will be refunded in 14 days . I emailed them several times and then they said it will be refunded on 21st July
I have been patient so far and have not yet received my refund
I had a horrible move , with lots of damage and loss.
The company has no complaints procedure - When [name removed by Sirelo] was threatening to cancel the move I asked him what's the complaint procedure he said 'it is me - I am the manager -you complaint to me'
They are not registered with an ombudsman or any regulatory body where you can make a claim.
Please be wary of them -even if you have to spend a few hundred pounds more chose someone else -At least you get a service !!!Read more
I booked FA removals and paid 460 pounds deposit 23 days before the move. I had booked packing and removals.
I first got concerned when I called the company to enquire about the time when the packers will come to do the packing. I was told that they will come between 2-3 pm a day before the move on the 29th June-21( the move was on 30th June). That there will be 2 people who will attend. I was extremely concerned about this as I was not confident that they will be able to pack every thing -(4+1 Semi- family of 4 -living in the house for over 10 years) in half a day. When I expressed concern and reflected on some of the negative reviews I was told by [name removed by Sirelo] that he is worried that I will be bad for their reputation and that FA removals will not do my removal .
This was a few days before my move and I had to request and plead not to cancel and when I said that we will pack clothes etc [name removed by Sirelo] said that 'that's the response I was looking for'
We had paid for a full packing service !!!
All this had made me concerned that the company had overbooked and did not have capacity to move the number of bookings they had made .
My worst nightmare came true 3 days before the move. On Sunday the 28th June they called me to tell me that my move has been cancelled citing Covid outbreak as a reason.
Since then they have failed to give any evidence of the outbreak despite me requesting this
They have failed to inform me how many moves they carried out on the 30th of June and on what basis they decided which moves to cancel
In an email it was suggested that Slough Depot based moves were canceled- When I informed them that my move was based with their Dartford base not slough - they did not respond
Initial email said that Deposit will be refunded in 14 days . I emailed them several times and then they said it will be refunded on 21st July
I have been patient so far and have not yet received my refund
I had a horrible move , with lots of damage and loss.
The company has no complaints procedure - When [name removed by Sirelo] was threatening to cancel the move I asked him what's the complaint procedure he said 'it is me - I am the manager -you complaint to me'
They are not registered with an ombudsman or any regulatory body where you can make a claim.
Please be wary of them -even if you have to spend a few hundred pounds more chose someone else -At least you get a service !!!Read more
UNRELIABLE
FRADULENT COMPANY Not returning deposit
Moved from Bishop's Stortford (United Kingdom) to Bishop's Stortford (United Kingdom)
S.C.
July 7, 2021
on Sirelo
My expensive LCD TV was broken in the move. FA removals have acknowledged this and apparently opened a claim and then proceeded to ignore all correspondence for a year. I am now having to take them to court. DO NOT USE.
Moved from Chichester (United Kingdom) to Milton Keynes (United Kingdom)
Response of F A Removals
July 16, 2021
FA Removals do not have any information for the above client. If this is a genuine review, could the above client kindly write into the office at [email protected] and provide a name, reference number or quote ID
