Company not flexible enough to be able to deliver on commitments. They said they could arrange for the house we were vacating to be cleaned, but they did not allow enough time between their packers moving out, and the new occupants moving in, and we finished up trying to clean the house ourselves whilst the new people were sitting outside.
They’re in the moving business – they should know that things change at the last minute and be flexible enough to adapt the timings if necessary.
The people who actually did the packing/moving were polite, helpful and hard-working. However, their English was not great and communication was not easy. Also, presumably the materials needed were ‘calculated’ by the company after the initial visit, but the packers arrived with insufficient boxes, bubble wrap or van space to complete the move. They had to drive one full van to the new property, empty it, and return to load more stuff – luckily we were only moving a couple of miles. Had it been further .. Read more
Moved from Maidenhead (United Kingdom) to Maidenhead (United Kingdom).