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Reviews
Louise Davison
January 16, 2025
on Google
Beware, GMoves do not appear to be a professional removals service as they advertise themselves to be. In fact, I get the impression they just broker out work to different people-with-van outfits.
The movers themselves were all very polite and appeared helpful, including George on the phone who was managing the move, however I was very disappointed with the service overall, but in particular the Full Packing Service I was charged an extra £750 for - I was unable to complete the packing due to short-notice moving date, work pressures and illness. In addition, when I have tried to contact them to discuss these issues, they have not answered - email/phone/WhatsApp.
Full packing service - things were not packed properly, but mainly thrown into boxes and bags loose including glasses and other breakables. I have opened boxes to find house plants upside down on top of other things or crushed under items.
None of the boxes were marked up as to which room they were for on arrival - I did question this but was told it would be ok. It isn't. I have a house full of random, unmarked boxes in random rooms.
Those I had marked up myself clearly, were not put in the right rooms. I have only just located some of the items I needed immediately. Other examples - Flat pack garden shed in front room. Heavy bathroom items in dining room. TV but no power cable to be found.
Similarly, furniture - delivered to wrong rooms, including washing machine left in the very damp lean-to, rather than near the obvious space for it in the kitchen. Wardrobe in dining room.
Items like my PC monitor which had their specific boxes left right next to them were not used and just transported loose (and then left in the kitchen).
Several empty boxes (or containing just packing material) were transported taking up room, and I was then told on the day that I needed an extra van. I also found some important items left behind underneath discarded packing material e.g. tv box, medication.
The wardrobe they said did not fit up the stairs is an ikea flat-pack one, so I'm confused by that. It had been dismantled, but different parts of it have been left in different locations but none of it upstairs. Nothing at all was reassembled or reinstalled as had been agreed. I have no idea if they have even left me the screws/fixings.
I cannot move any of the furniture on my own so it is making it really difficult to unpack anything, even if I could get to them. I really don't know how I'm going to do it.
I have already found several damaged pieces of furniture (including a broken mirrored bathroom cabinet, wooden table, sideboard, wardrobe) plus other craft-art items. As I said, I have no idea how long it will take me to unpack to inspect all items, but I can see it taking weeks, if not months. There is also a gauge out of the wall by the stairs plus chunks taken out of the bannister at the destination.
I was asked to confirm if there was any damage and if everything was OK before they left, but I was distraught and just said that I couldn't.
On top of all this several items were left behind in the end, including curtains, a large rug, lawnmower.
I felt obliged to pay up as they had been told to wait outside until I did so, but can't say I am happy with the service but they will not communicate with me to discuss. I have held off from leaving any reviews to give them a chance to make amends.
I am thoroughly disappointed. What is a very stressful time ordinarily, has been made so much worse. Shame on you, GMoves.Read more
The movers themselves were all very polite and appeared helpful, including George on the phone who was managing the move, however I was very disappointed with the service overall, but in particular the Full Packing Service I was charged an extra £750 for - I was unable to complete the packing due to short-notice moving date, work pressures and illness. In addition, when I have tried to contact them to discuss these issues, they have not answered - email/phone/WhatsApp.
Full packing service - things were not packed properly, but mainly thrown into boxes and bags loose including glasses and other breakables. I have opened boxes to find house plants upside down on top of other things or crushed under items.
None of the boxes were marked up as to which room they were for on arrival - I did question this but was told it would be ok. It isn't. I have a house full of random, unmarked boxes in random rooms.
Those I had marked up myself clearly, were not put in the right rooms. I have only just located some of the items I needed immediately. Other examples - Flat pack garden shed in front room. Heavy bathroom items in dining room. TV but no power cable to be found.
Similarly, furniture - delivered to wrong rooms, including washing machine left in the very damp lean-to, rather than near the obvious space for it in the kitchen. Wardrobe in dining room.
Items like my PC monitor which had their specific boxes left right next to them were not used and just transported loose (and then left in the kitchen).
Several empty boxes (or containing just packing material) were transported taking up room, and I was then told on the day that I needed an extra van. I also found some important items left behind underneath discarded packing material e.g. tv box, medication.
The wardrobe they said did not fit up the stairs is an ikea flat-pack one, so I'm confused by that. It had been dismantled, but different parts of it have been left in different locations but none of it upstairs. Nothing at all was reassembled or reinstalled as had been agreed. I have no idea if they have even left me the screws/fixings.
I cannot move any of the furniture on my own so it is making it really difficult to unpack anything, even if I could get to them. I really don't know how I'm going to do it.
I have already found several damaged pieces of furniture (including a broken mirrored bathroom cabinet, wooden table, sideboard, wardrobe) plus other craft-art items. As I said, I have no idea how long it will take me to unpack to inspect all items, but I can see it taking weeks, if not months. There is also a gauge out of the wall by the stairs plus chunks taken out of the bannister at the destination.
I was asked to confirm if there was any damage and if everything was OK before they left, but I was distraught and just said that I couldn't.
On top of all this several items were left behind in the end, including curtains, a large rug, lawnmower.
I felt obliged to pay up as they had been told to wait outside until I did so, but can't say I am happy with the service but they will not communicate with me to discuss. I have held off from leaving any reviews to give them a chance to make amends.
I am thoroughly disappointed. What is a very stressful time ordinarily, has been made so much worse. Shame on you, GMoves.Read more
Diane Lowe
September 2, 2024
on Google
I used GMoves for my move on the 17th July. They turned up on time and were super friendly and very efficient! There was a little delay with getting the keys to the new property which was no problem for them. They were extremely reliable and very cost effective, would certainly use them again if I ever move again and recommend.
Updated: just used them again for now the 3rd time!! Highly recommend.
Updated: just used them again for now the 3rd time!! Highly recommend.
Mukundaraman V
August 11, 2024
on Google
The delivery was scheduled at 1 PM but the van didn't come till 6 PM and no alternate was provided. The helpers were in a hurry to pack things and went outside. Quite rough handling of the goods and where always in a hurry to complete things.
I heard that they outsource to someone in the local area and the one came.to us provided a bad service.
The van was good a big Luton van.
I heard that they outsource to someone in the local area and the one came.to us provided a bad service.
The van was good a big Luton van.
Sophie P
July 21, 2023
on Google
We are very happy to have chosen this company. The communication was very smooth and very cordial. The sales manager gave us a competitive quote. The move was very well: no breakage! Movers were very professional. I highly recommend. A big thank you for your service which facilitated our move. Sophie Fulham
Victoria Yeboah Peprah
June 20, 2023
on Google
Spoke to George on the phone and he was very friendly from the get go. He had me send videos and pictures of the large items so he could give me an accurate quote which was very helpful because I knew my price would no go up anymore than it needs to. The guys that came for my things were very friendly and professional. Got all my things and although there was a bit of a struggle getting things up the stairs, they didn’t complain at all.
One of the doors and some drawers on the large items (wardrobe) broke, but that was because of how narrow my hallway was and was due to no fault of theirs.
Very happy with the service!!
One of the doors and some drawers on the large items (wardrobe) broke, but that was because of how narrow my hallway was and was due to no fault of theirs.
Very happy with the service!!
Arshaan Kotwal
June 7, 2023
on Google
Really well organised. Had to ask George to change the time of pick up last minute and he was able to accommodate very quickly. The guys arrived on time and were very quick and efficient. They unloaded all my furniture and boxes in the required rooms. Have used them twice now and very happy with their service
