Services
International removals
Car & Vehicle transport
Pet transport
Art transport
Associations

About

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Reviews

45
8.6
based on 45
Sirelo and Google reviews
How is the review score calculated?
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 on Google
Communication excellent, organisation excellent, collection and packing top notch, delivery perfect, reminders thoughtful… I use this company a lot and they always deliver.
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 on Google
The rest of the move was okay, but the sofa delivery experience with Gosselin was very disappointing. I had to chase for over four weeks to find out when it would be delivered. When it finally arrived, they said they could not get it through the hallway and left the job incomplete.

Another company moved it upstairs within 20 minutes, but I had to pay £756 myself, and Gosselin still refuses to cover the cost.

Poor communication and very disappointing handling of the issue.
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 on Google
We used them because our employer had engaged them for a move from UK to overseas.
It was the worst moving experience. The crew was excellent, extraordinary even, but - they just didn’t turn up on the promised day and worse - we had to follow up. We were operating on thin moving margins, as was recommended by THEM, so we had to get our own packers for a day, spend about £1000 of our own money to pack as much as we could. But most importantly the stress was extreme.
And then the second experience was worst. We told them that we had engaged people that had cost us a lot of money - and instead of asking us for receipts for reimbursement, which we had, they basically went quiet saying - ah we can give you a dinner voucher worth £100 - which is a joke after we have left the country.
Stay away. The crew is great if they show up and if they mess up, they won’t own it.
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 on Google
This company lost many of our belongings while moving from the UK to Georgia, despite us insuring them for £10,000. Now they're simply saying: we can't help – contact insurance company. They lost the frame of an expensive lifting desk, parts from a vacuum cleaner, broken dishes and glasses, and lost clothes.
We're also missing new sets of towels and bed linen. My husband and I are absolutely shocked, but they're simply not helping! Avoid people who charge £4,000 for their services plus insurance – and then do a poor job and simply leave you without your belongings!

Could someone from the company explain how to use these expensive vehicles without their spare parts? The photo shows a table and a vacuum cleaner.
By the way, the people who picked up the items from England were given cash tips for a job well done. The job was terrible! Will you give me my money back?
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 on Google
This marks our second engagement with Gosselin, and we consistently find their services to be exceptionally efficient, effective, and reliable. Their team comprises highly knowledgeable professionals who ensured our international relocation was executed with the utmost reliability and trustworthiness. We extend our particular gratitude to Nadia for her consistent communication and invaluable assistance throughout the entire process. We anticipate collaborating with her again in the near future.
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 on Google
Very unprofessional company, my experience with them was very disappointing. They refuse to transport basic items every other courier company normally transports, just because they are admittedly not sure how things work...

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Review Sources

Sirelo
0.0
0
Google
Google
8.6
45

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