Legend Removals



Average score of 8.2 out of 81 reviews
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Legend Removals
Unit 2 Links
TW13 6JE London
0800 7797 888

About removal company Legend Removals

Legend Removals Ltd ensures that they are all working hard to make your removal experience painless and effortless. Offering tailor Made UK & International Relocation Services and bespoke, secure and fast relocation services via road, sea and airfreight across the globe

Services

International removals
Domestic removals
Excess baggage
Man & Van
Car & Vehicle transport
Pet transport
Art transport

Associations

Legend Removals is accredited by the following associations:
IAM



Details

Established
2011
Employing
16 employees
Trucks
8 trucks

Services

International removals
Domestic removals
Excess baggage
Man & Van
Car & Vehicle transport
Pet transport
Art transport

Associations

Legend Removals is accredited by the following associations:
IAM


Details

Established
2011
Employing
16 employees
Trucks
8 trucks

There are currently 81 reviews for Legend Removals.
Write a review

Recommendation

Thank you for your service. Everything passed well and without any problems. Highly recommend this company for everyone.

Pros and cons
Price
Moved from London (United Kingdom) to Brussels (Belgium).


Recommendation

I would say that the service in general were good (for both pick up and delivery).
The only negative comment I would say was about the communication. I had an issue to use PayPal and my credit card for an unknown reason (my bank account was ok) to pay the remsining balance and I did not feel really supported.

Moved from London (United Kingdom) to Versailles (France).


Recommendation

1 - Comunication with this company, was the best. As soon as I made online query for move, after 15 minutes I got quotation. Then after 30 minutes [name removed by Sirelo] called me and imaggine for 20 minutes he explained me whole process of my future move. At the end of the day I allready had all information and i have booked the move with them.
2 - On the day of move guys came 30 minutes before planned time. And they started to pack everything. I had many moves in my life but this time i was really surprised how carefully they was. Guys asked me not to menshion they names, so i will just say thanks for Legend Removals drivers and team for all job they did in my house. 4 bedroom house was packed and loaded in 3 vans for 8 hours! For all of my experience in past my house was packed for 2 days.
3 - On delivery day, in my house was 8 ppl for unpack and unload. Unfortunately i was not in my new house on delivery day but words of my wife was this: OMG honey they just finished to work! .. Read more

Pros and cons
Comunication
Speed
Moved from Nice (France) to London (United Kingdom).


Recommendation

All stuff arrived in perfect condition. Everything was professionaly packed and delivered. Polite sales team, friendly drivers. Thank you very much Legends!

Pros and cons
Speed
Communication
Moved from Luxembourg (Luxembourg) to Manchester (United Kingdom).


No recommendation

Mine was a big move. I requested 2 luton vans and not knowing Luton vans como in different sizes and not being conversant with m3, I didn’t realise they quoted me for the smallest Luton vans available. The day of the move they came with 2 Luton vans, but I found out I had only paid for 1 and 20% of the 2nd (my quote was for half the m3 these 2 vans could hold). So instead of £2,200 I ended up paying above £4,000. I had some delays with my purchase and extended the storage. It took them 2 weeks to find a slot to deliever my move and they didi it in 2 goes as they couldn’t find 2 vans for the same day. When they delivered my things, the driver was alone (porter over slept and 2nd time driver was told I hadn’t paid for a porter). We had to shift heavy furniture which agravated my hip injury. To finish it off, many items went missing! I rang the owner of Legend Removals and he did deduct £150 for my troubles. He told me that I could claim on their insurance for the lost items. I sent him a.. Read more

Pros and cons
They kept my plants alive.
Friendly hard working drivers
Badly organised
Bad communication
Moved from London (United Kingdom) to Etten-leur (The Netherlands).

Response of

Thank you for your feedback. We do apologise for the caused inconvenience. We have explained to you on the day that you had more items to move than originally requested, hence there was an extra charge for the space used on the removal vehicle. The 2 removal vehicles 20m3 and 24m3 arrived on the day to accomodate your original enquiry of 25m3, but we have collected 40m3 in total. Your move was happening during summer time when we were running on a really tight schedule and there was simply no room to deliver the excess volume on demand. The lost items unfortunately were reported after the 7 days delivery period, that was explained to you by the owner and he suggested the insurance route, however during the conversation as a good will gesture we have compensated for the lost items and the inconvenience caused during your move. This is something what is confirmed in writing. We are not sure what has happened to the text message, but from our side the case is closed, as we have compensated for the inconvenience. Thank you.

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Recommendation

Thanks for deliver my packages on time. All of my antique stuff and cristals arrived safe!!! seriously i was thinking there might be damage but NOOO , everything was proffesionally packed and arrived in perfect conditions... Guys you did awesome

Pros and cons
Professionals
Moved from London (United Kingdom) to Haarlem (The Netherlands).


Recommendation

Thank you Legend Removals for amazing job you done! After 3 days of my long move I finally in my new house and all of that, just because of you guys! Thanks [names removed by Sirelo] for this amazing job you did with all of my stuff. You are number one company I ever use in my life. Thanks!

Pros and cons
Professionals
Politeness
Moved from Brighton (United Kingdom) to Paris (France).


No recommendation

I was held to ransom on the delivery day requested to pay £600 for an extra 4 cubic meter in a van full of half empty boxes...

Moved from London to Paris over the summer. Whilst the initial quote was competitive c£2,100, the week before the move the collection date changed (thanks [name removed by Sirelo]!). They suggested they sent an extra 2 men to help on the day and do the move door to door (rather than over 3 days).

On moving day, only 2 men turned up 2 hours late. The extra two dropped by 4 hours late... so they didn't finish by lunchtime. The 24 cubic meter van was filled up to the 20 cubic meter paid for at around 6pm on sunday. With some items left : ) of course. I am then told any extra cubic meter will come at a price of £125... as per the contract. Held to you to ransom... they had to leave.
Best was the spivy call I got from the office on monday late morning.

[[name removed by Sirelo]...] 'if you don't pay for the extra 4 cubic meter (i.e. £600 or so), the team .. Read more

Pros and cons
initial quote (mind the final)
quick
mind the extras!
quick... but rushed packing!
Moved from Paris (United Kingdom) to London (United Kingdom).


Recommendation

I was really lucky to get good deal to move from London to Italy. Thanks to sales team that they gave me so amazing offer. All move for me was super easy because of Legend. Thank you guys for good job.

Moved from London (United Kingdom) to Milano (Italy).


Recommendation

Its a fourth time we move with Legend removals in the last 7 years. It is really great to see the company growth from 1 man and van who only moved 20 boxes for me locally in Twickenham ages ago and now we are family of four people and Legends vans and friendly movers are packing and moving us 1000 miles away to Spain. Thank you, [name removed by Sirelo]. You did really well, we wish you good luck with your business!

Pros and cons
Proffessionals
Moved from London (United Kingdom) to Barcelona (Spain).


No recommendation

Items broken and lack of care.
Bad experience.
Still expecting resolution on the case as my £900
tv was badley damaged and boxes completarem loose on the lorry at the delivery address.

Pros and cons
Satf at logistics
Communication at logistics.
Delivery system
Lack of care
Moved from Weybridge (United Kingdom) to Cap Martin (France).

Response of

Dear M.F., thank you for your review. We have checked your quotation and the email correspondence and can see that the move was booked for 6 boxes with the Regular service (owner packed boxes) that excludes our professional packing service to avoid the damages. We were not made aware of the TV shipment at any stage of the discussions. The details were passed to the insurance company and they will get in touch with you with the resolution. Thank you.

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Recommendation

Absolut zuverlässig und die beiden Spezialisten vor Ort waren excellent
[names removed by Sirelo]

Pros and cons
zuverlässig
preiswert
Moved from London (United Kingdom) to München (Germany).


Recommendation

I didn know who else could do this job so good. I want to say thanks to Legend Removals that they found slot in they schedule for do my move in 2 day time period. All removal companies have said that they dont have free vans but Legend did it. Thank you guys again for this quick and emergency help that you did. Specially thanks to company owner it was really nice to talk with him over phone. Feels like you are speaking with professional.

Pros and cons
Communication
Availability
Moved from Oxford (United Kingdom) to Copenhagen (Denmark).


No recommendation

The administration of this company is appalling. Despite giving them 10 months notice of the move, they only confirmed the move date 2 days before. The result was that I was unable to book return flights because they were all full as it was half term. That then meant extra storage charges once the goods were in the UK. The company underestimated the volume to be moved and then charged punitive rates for the excess. The company seems to think that their planning should be to their own satisfaction and convenience rather than that of the customer. An indicator of how poor the company administration is was that the driver who picked the goods up was leaving and the three men who delivered the goods in the UK were also leaving.

Pros and cons
The driver who picked up was polite and helpful.
The goods, in the end, were successfully moved.
Extremely poor administration and planning
Poor estimation of the amount to be moved.
Moved from Viborg (Denmark) to Kingston Upon Thames (United Kingdom).

Response of

Dear M.P. , thank you for your feedback. I am sorry to hear about your experience, but we would like to share our view on the situation as well. We have collected your goods within the specified time frame in October provided to us back in January. The move itself was booked for the smaller volume versus what was collected on the day. We are glad that we had space on the vehicle to collect the extra items and have not denied to provide the extra service. In terms of the driver who collected your goods, I have checked and he is on 1 month holiday and he is still with the company. The other 3 man who delivered your goods are with the company as well. I am not 100% whether there was a miscommunication or something else, but the mentioned indicator is not the truthful part of your feedback. Thank you. Ilya

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Recommendation

Legend removals moved us from London to Paris at very competitive price. [name removed by Sirelo] who took the booking, was efficient, knowledgeable and polite. The removals team turned up on time and got stuck in with the job straight away. They pack everything beautifully and did a great job of emptying the house. Everything arrived to Paris within the estimated time. Thank you to all the team who went over and above.

Pros and cons
Price
Proffesionals
Moved from London (United Kingdom) to Paris (France).


No recommendation

Leider wurde der erste Abholtermin nicht wahrgenommen. Das gleiche war dann auch bei der Lieferung der Fall. Generell ist alles unbeschadet in England angekommen, aber es hat viel Nerven gekostet zwei mal umsonst zu warten. Die Kommunikation war nicht die Beste.

Pros and cons
Preis
Keine Schaeden, nette Umzugshelfer
Zuverlaessigkeit
Kommunikation
Moved from Heidelberg (Germany) to Birmingham (United Kingdom).

Response of

Dear M.B. , thank you for your feedback and mentioning that your items arrived in a good state. I am really sorry for the delays at the collection and delivery, unfortunately we are dependant on a lot of factors outside our control ie road conditions, euro tunnel delays due to the stringent customs checks on a UK and France side, etc. We are really stressed as well, as you are when your move does not go, as we plan and promise and we understand your feelings when we are late. Thank you, Ilya Longo

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Recommendation

Legend Removals moved us from the UK to Germany at very competitive price. Move manager who took the booking, was efficient, knowledgeable and polite. The removal guys turned up on time and got stuck in with the job straight away. They packed up everything beautifully and did a great job of emptying the house. They worked hard and were careful with our belongings. Everything arrived to Germany within the estimated time. Thank you to all the team who went over and above.

Pros and cons
Comunication
Politeness
Moved from London (United Kingdom) to Frankfurt (Germany).


No recommendation

Pros: the move itself was very quick: pickup monday morning, arrival monday night, delivery tuesday morning. The mover was nice and careful.

Cons: Except from the sales agent, it was really complicated to communicate with them. I have spent a whole weekend waiting for the mover, who did not come, and the move got rescheduled to the following weekend, without me being there any more... And even then I did not get a precise time range. On Sunday morning I got an email telling me that the mover would only arrive on Monday morning. In fact he was there on Sunday evening, but nobody could open, so he came back on Monday. Not any time given has been respected, the mover was either early or late by at least an hour and it was complicated to get in touch.

Pros and cons
Fast delivery
Nice and careful mover
The dates and time given were not respected at all
Difficult to get information
Moved from Massy (France) to Reading (United Kingdom).

Response of

Dear O.I , thank you very much for your feedback and mentioning about the quick delivery, we are always trying to deliver as soon as possible after the collection. I am really sorry that we were delayed with your collection, unfortunately that has happened due to unforeseen circumstances. We are sorry for the lack of communication with your move. We are definitely using your feedback to improve our service ! Thank you, Ilya Longo

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Recommendation

Alles war super. Sehr gute Kommunikation, extrem professionell. Jederzeit wieder.

Pros and cons
Pünktlichkeit
Kommunikation
Moved from London (United Kingdom) to Berlin (Germany).


No recommendation

While the service was priced well and efficient - the men loading the van from my house to the depot literally threw my furniture into the van - it was all quite distressing and disappointing. They did not wrap the furniture as promised saying it would be wrapped once at the depot. The person who delivered the furniture was very good but much of it was damaged from the first part of the move with minor scrapes and damage marks.

Pros and cons
Damaged furniture
No contact once moved and no response to insurance request
Moved from Wanatge (United Kingdom) to Montabaur (Germany).

Response of

Dear L.V. thank you for your review. Please kindly contact our office on 0800 7797 888 to discuss your move experience. We cannot find your reservation in our system, thus cannot rectify whether the move was completed by us. Thank you.

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Recommendation

I recently made the move from a small Gascon village back to the UK. It was a reluctantly urgent and stressful experience.
Phoning around for a quote was relentless but I found [name removed by Sirelo] in sales at Legends removals sympathetic as I wasn’t sure of the capacity or timing of the move. Once booked, [name removed by Sirelo] in transport was honest about timings of the collection and kept me posted as to the two assigned trucks whereabouts. When the lads arrived, [names removed by Sirelo] could not have been nicer. Efficient and patient they gave extra help when needed though they had a tight schedule to work within. The access to the property was difficult and they never complained once. I will definitely use them again and recommend their services to friends.

Moved from Auch (France) to Alton (United Kingdom).


Recommendation

They were very very professional, helpful, friendly and made my two moves stressful free I would recommend them especially as I was a lone person

Pros and cons
Made the moves stress free
Would use them again
Moved from Esher (United Kingdom) to Thames Ditton (United Kingdom).


Recommendation

The actual move was very satisfactory but the company was guilty of sharp practice by not providing info on additional costs until it was too late to change .

Pros and cons
Efficient
Friendly personal contact
Hidden additional costs
100% payment on advance
Moved from Ferney-voltaire (France) to Letcombe Regis (United Kingdom).


Recommendation

Very good service. They were quick to respond, professional, easy to deal with, clear on what will happen, courteous and well organised. A truly great experience. I can definitely recommend them for moving.

Pros and cons
Professionals
Speed
Moved from London (United Kingdom) to Copenhagen (Denmark).


No recommendation

We had a quote done based on what was in our house and to move.. but after the movers had picked up everything we received a call mentioning that we had too many things and heavy and we had to pay double the price otherwise they wouldn't deliver to our property. Basically they pretend being cheaper than others but charge you more in the end...
we paid extra to get a specific day for the pick up and delivery =£400 more and the end on of the van was delivered 4 days late which was very inconvenient as we mentioned from the beginning we had a few weeks old baby and a toddler and needed everything at the same time. We were reassure it would be the case...
Also very poor communication: we were supposed to get informed 2 days before the move about the time slot for the pick up but we never received the call. I called several time on the day, I had to call over and over and the answers weren’t accurate.

Pros and cons
Poor communication
Don’t take responsibility if the quote isn’t right and charge you more...
Moved from Chichester (United Kingdom) to Neuville Sur Saone (France).

Response of

Dear [name removed by Sirelo], thank you for your feedback. We are really sorry to hear about your experience. As explained earlier due to the extra heavy weight of your goods we had to appoint the third removal vehicle for your move, instead of the two removal vehicles booked. We have sent the third removal vehicle over to your residence, as soon it became available to move your goods to South of France. We do communicate our clients, as usual 1 to 3 days prior the move and we keep them up to date if there are any delays. Our transport team members were in touch with you with the updates of the arrival of the third removal vehicle. Should you wish to discuss this further please call our customer service team on 0800 7797 888. Thank you. Ilya Longo

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Recommendation

The Legend Removals did a fantastic job in dealing with our house move. They had a reasonable quote and provided excellent service.

The packers and removal team arrived on time and were extremely efficient and worked hard. They packed our belongings very well, we had quite a lot of fragile items. I definitely recommend using the packing service, as it is much quicker, it would have taken ages for us to pack all our stuff, as well as it is more secure as there was no breakages, they packed everything very careful. The move itself went as planned. All in all very good service, glad that we chose Legend Removals.

Pros and cons
Quick service
Professionals
Moved from London (United Kingdom) to Paris (France).


Recommendation

I moved 6 times and had different experiences in the past and Legend Removals were recommended to me by a friend for my move to Brussels. No stress at all, great communication and i will recommend these movers to my friends for sure. Thank you!

Pros and cons
Professionals
Speed
Moved from London (United Kingdom) to Brussels (Belgium).


Recommendation

Everything was really perfect. From beginning. Sales team polite, drivers polite and did great job. Special thanks to [Name removed by Sirelo] for keep me updated as i was away from my collection address. Thank you Legend removals for brilliant job.

Pros and cons
Communication
professionalism
Moved from London (United Kingdom) to Amsterdam (The Netherlands).


No recommendation

Très mauvaise expérience. Livré 12 jours après et tous mes meubles abimés.

Pros and cons
délai
meubles endommagés
Moved from London (United Kingdom) to Annecy (France).

Response of

Dear B.D. thank you for your review. We do apologise for your experience, however the standard delivery time frame is 2 - 14 days, up to 21 days in a peak season. I have personally organised the delivery at the earlier date of the items that were required, as the matter of urgency at no extra costs to you. Our insurers will be dealing with your claim, as soon as they will receive it from you. Please do not hesitate calling the 0800 7797 888 to resolve your case. Thank you, Ilya

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No recommendation

I would not recommend for international moving. Stressful, expensive, terrible communication and made me feel as a customer that you can milk.
It was a very stressful and expensive experience for moving possessions between England and Belgium mid July 2018. I have paid removal company to move home possessions between France and England (of the same quantity) twice in the past consequently I have an experience about how the thing works a little. Here after you will find description and comments of the entire journey from sale to delivery.
- Sale:
As another customers reported the salesman did an incredible job to get me signed in a purchase order for £750. I opted for hoist option that costed £390 but I realised that the real cost was more about £250 and that the hoist company was located at the end of my street in Belgium then I have thought that I could save money by going direct. Then I informed Legend Removal team. Two days later I have changed my mind because I accepted that.. Read more

Pros and cons
I cannot see
Stressful
terrible communication
Moved from Milton Keynes (United Kingdom) to Liege (Belgium).

Response of

Dear R.J, thank you for your review. We deeply apologies for the caused inconvenience. Our customer care team tried calling you regarding this experience, please call them on 0800 7797 888 to discuss this further. Thank you. Ilya Longo

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Recommendation

Pas cher
Tout est arrivé en excellent état
La communication n'était pas excellents

Pros and cons
Prix
Rapidité
Communication
Moved from London (United Kingdom) to Saint Germain la Blanche Herbe (France).


Recommendation

A blip at the London end otherwise seamless.

Moved from Richmond on Thames (United Kingdom) to Berlin (Germany).


Recommendation

They where very courteous and explained the whole process, was always able to get hold of someone and they kept in the loop through the whole removal. Would recommend to anyone looking to move.

Pros and cons
Excellent Price
Fantastic Staff
Moved from London (United Kingdom) to Marseille (France).


Recommendation

The experience I had with this company was absolutely wonderful. From the beginning everyone was very helpful and kind. The first phone calls with [Name removed by Sirelo] made me feel that one was in good hands in terms of moving. All drivers were very friendly. Everything arrived on time and in perfect condition. I will be very happy to recommend your fantastic service and maybe even will use it again if I ever decide to move to or within the U.K.

Pros and cons
All staff very friendly and helpful
Everything arrived in perfect condition
Moved from London (United Kingdom) to Gerstetten (Germany).


No recommendation

We had the most awful experience using Legend Removals. You need to read the below to understand how disgustingly we have been treated. Do not use them, it could happen to you!

We were due to move out at 9:00am on a Friday and received a call from the dispatch team at 8.45am to tell us the van had broken down and the move had to be postponed to the next day. At this point they told me we were the priority for the move on Saturday and when I asked if the movers could come at 9:00am, I was told it would probably be nearer to 8:00am as we were the first job of the day. Imagine how 'lucky' we were not to be kicked out of our flat on Friday!

We woke up early on the Saturday thinking the movers would arrive around 8am (as we were told) and ended up waiting all day for them. They told me several times by text that the movers were on their way, making up excuse after excuse (traffic, issues with straps), which clearly was a lie. I asked for the number of the driver and after insisting (t.. Read more

Pros and cons
Liers
Dishonest
Moved from London (United Kingdom) to Croydon (United Kingdom).

Response of

Dear Pascal, thank you for your review. We deeply apologies for the caused inconvenience. Whilst we agree that your move has been postponed few times due to the unforeseen circumstances outside our control, we were updating you on the status and also were answering your numerous calls during a day. When your removal crew was on the way to you literally 20 minutes away, you have cancelled your move. Our customer care team tried calling you regarding this experience, please call them on 0800 7797 888 to discuss this further. Thank you. Ilya Longo

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Recommendation

Nice reliable competitive flexible

Pros and cons
Flexible
Honest
May be the price
Moved from London (United Kingdom) to Marseille (France).


No recommendation

Good sales pitch and discount to meet competitor, delivery on time and very friendly and caring. However, post-sales communication very poor and not as advertised - had to chase numerous times to confupick up and delivery dates, promised calls back never happened. This made the experience of moving country rather anxious.

Pros and cons
Price
Delivery driver
Communication
Post-sales experience
Moved from Southampton (United Kingdom) to Erfurt (Germany).


Recommendation

Great all round. Picked up the day after I called to firm up the contract and sign.
Delivery to Lisbon took a couple of days longer than the 2 weeks, but everything arrived in good order nothing broken. The guys that did the packing up and delivery were great - Alex and Erik, and another Alex - super friendly and hard-working. The desk in London was also super responsive.

Pros and cons
Delivery guys were great
a couple of days longer than the 2 weeks, but hey Lisbon is a long way!
Moved from London (United Kingdom) to Lisbon (Portugal).


No recommendation

They were awful. They kept on changing the move date at the last minute. They asked for a full payment before they moved me. They sent one mover even though they knew I lived on the 2nd floor and had heavy fornitures. The mover had been on the road for 4 days and the poor guy was exhausted. I had to call a friend of mine to help him carrying the fornitures downstears

Moved from Baumholder (Germany) to Saltaire (United Kingdom).

Response of

Dear Ilaria, thank you for your feedback. I deeply apologise for changing the collection timings, unfortunately your driver was held at customs in Switzerland for the whole day without any reasons and then he received a green light and drove straight to you. The driver was on his own, as per chosen service level package. We are providing the porters upon request. Our drivers do normally spend 3 - 4 days in Europe due to the nature of the sector of the business. The removal industry is not one of the easiest sector of the business and there are a lot of components that may affect the collection / delivery schedule that we cannot control. I am really sad, that we have received 1 star review, as our transport planners are always on the phone with the updates to support you. I believe that we deserve at least 3-4 stars for the provided service, as really delays were not due to our fault. Please call 0800 7797 888 should you wish to discuss this further. Thank you, Ilya Longo

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Recommendation

Pünktlich und schnell

Moved from London (United Kingdom) to Ottensoos (Germany).


No recommendation

Not a single element of the move went as planned: dates for both collection and delivery were changed, repeatedly, although two people had been booked for the collection, one one turned uo, etc. The guys doing delivery and collection were great, but the overall experience was unimpressive in the extreme and I would not recommend them.

Pros and cons
Cheap
Inefficient
No agreed collection and delivery date in advance
Moved from Prague 3 (Czech Republic) to Teddington (United Kingdom).


Recommendation

Very reliable and very good price for the service provided. Representatives were very patient on the phone and resolved all my request. They even answered the phone on Sundays!

Pros and cons
Price
Availability
Moved from Bromley (United Kingdom) to Rangsdorf (Germany).


Recommendation

Sehr flexibel und immer erreichbar.

Moved from London (United Kingdom) to München (Germany).


Recommendation

I was only moving a few items, but they were collected at the time agreed and delivered the following day 1000 kilometres away.

Pros and cons
Speedy Service
Competitively prices
Moved from London (United Kingdom) to Cransac Les Thermes (France).


Recommendation

Moving from London to Nantes in France.
The vans and movers arrived promptly and did an amazing job, they were very considerate and tried to accomodate our last minute requests the est way they could. Everything arrived on time and in perfect condition, we finished late after 2 long days ut our movers were still smiling and helpful .
I didn't put 10/10 as I would have liked a better communication between the logistic department and us prior to the move.

Pros and cons
Speed and efficiency of the staff
friendliness of the movers
communication prior to the move
Moved from London (United Kingdom) to Nort Sur Erdre (France).


Recommendation

I would have liked to give them 10, but have chosen 8 due to the problems we experienced with the logistics regarding our move. What must however be said is that Ilya at Legends stands as a credit to the company as he is professional and shows the highest degree of concern for his customers' wellbeing. The drivers were also good. Ilya, to you, 10/10!

Moved from Stuttgart (Germany) to Southampton (United Kingdom).


Recommendation

Thank you for your excellent service, from your first visit to all the phone calls made to different members of the team, to the final removals. You'll have all been very friendly and helpful, and as for your team (we had Artem, Alex, and Sergei) they were polite, friendly and above all hard working... I would highly recommend you and your team. Well done and thank you all.

Pros and cons
Price
Communication
Moved from London (United Kingdom) to Vienna (Austria).


No recommendation

The company never responded to emails on the [email protected] address. Then after 5 emails they responded and agreed I call Saturday. They never answered my call Saturday. They gave me 48 hours notice they would deliver my table. I advised I was in Spain and then cane anyway. Then 2 weeks later they cane but 3 hours later than the expected time. Not ideal as my partner took a holiday day. Then 1 man arrives. I paid to get it delivered to my flat ( paid extra re stairs) and he was just 1 man and couldn’t do it. So it went into my basement which is 10 stairs into the cellar.

Pros and cons
They speak English
No idea how to run a business
Don’t answer emails or phones or follow instructions
Moved from London (United Kingdom) to Munich (Germany).

Response of

Dear Nicky, thank you for your review. I do apologise for your removal experience. I have just checked and your delivery method was a cost-effective part-load and excluded the 2nd mover to assist with the table. Yes, unfortunately we have brought your table while you were away in Spain, then returned to the base and re-delivered at no extra costs to you. With the part-load delivery methods and due to the road conditions we cannot promise / agree the exact delivery times, therefore the flexibility is required to accept the delivery. As emailed earlier we have not had 5 emails from you, as mentioned in your review. I am not sure why we are getting the 1 star review for the service, as essentially we have completed the work, as agreed. The [email protected] is not our main email address, although your emails were answered. Our main email addresses are [email protected] on our website for the removal quotation enquiries and [email protected] to check the status of your delivery. Thank you. Ilya Longo

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Recommendation

3 pick up points and 2 delivery addresses and everything went smoothly

Moved from Brentwood Essex (United Kingdom) to Ars En Ré (France).


Recommendation

Everything was perfect however they’re a bit slow to answer by email and they aren’t well organized

Pros and cons
Good pricing
Time respected
Slow to answer by email
It super organized
Moved from London (United Kingdom) to Paris (France).


Recommendation

I was very happy with this company

Moved from South Croydon (United Kingdom) to Le Pallet (France).


Recommendation

No problems, positive attitude of the team.

Pros and cons
positive attitude of both office and moving teams
Moved from Chichester (United Kingdom) to Ludwigsburg (Germany).


Recommendation

Fast, flexible and personal service. Friendly staff, handling all items very carefully and with proper care.

Pros and cons
No dodgy business.
Proper branded vans.
Moved from London (United Kingdom) to Amsterdam (The Netherlands).


Recommendation

Really good communication, I change the items several time and got all the quote really quick, they were on time and the delivery was really quick and all the items were delivered in the condition they were handed. It iis really stressfulll to let all your items when you move abroad but thanks to their team everything was done with no stress.

Pros and cons
Communication
Fast
Moved from London (United Kingdom) to Mercurol (France).


Recommendation

Easy to deal with, provided quick response to my questions. Usually same day or at the latest following morning. Kept me informed. Friendly staff who were careful with my items. I moved my deadline forward for the collection and had to add a few items, this was no problem at all. Would and already have recommended to other people in need for removals.

Pros and cons
Flexible and friendly
Price was right
Moved from Reigate (United Kingdom) to Berlin (Germany).


Recommendation

When they came to pick up my items punctual, I was very satisfied about the company, but they delivered it on 13th working day instead max 10 as promised.

Pros and cons
Excellent assistance by workers
Good email assistance
Punctuality
Too many excuses not reasenable
Moved from Fleet (United Kingdom) to Stuttghart (Germany).

Response of

Thank you very much for your feedback and I can only apologise for the delay with the delivery of your items. We were under impression that your delivery is not time critical and can be delivered in a course of a month, thus we have scheduled the delivery slightly later and informed you about the progress.

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Recommendation

Un tres bon service a tres bon prix

Moved from Londre (United Kingdom) to Le Bonhomme (France).


Recommendation

Offered good service and price for overseas (EU) move from Germany to UK. Mostly good communication even though move was set up during the winter holidays.

Pros and cons
Competitive price
Good communication
Moved from Gundelfingen (Germany) to London (United Kingdom).


Recommendation

Extremely satisfied. The move was very smooth and professional from start to end. The owner was extremely helpful on the phone and via emails. We could establish a collection date quickly (and my request was kind of last-minute so I really appreciated their flexibility). On the day of collection, the movers were friendly, professional, and efficient. They helped me pack my items with extra care and it was really appreciated. I didn't immediately get a delivery date but I told them I was flexible and my move was happening during Christmas after all, which must be one of the busiest time of the year, so no problem with that. After the delivery date was confirmed, my goods arrived in France without any problem, the delivery guy was really helpful and professional. Everything was perfect. I would definitely recommend this company!!

Pros and cons
Professionalism and quality of service
Cost
Moved from London (United Kingdom) to Dijon (France).


Recommendation

Overall very good experience. Would benefit from slighty clearer information loop, double checking info are well communicated and in due time (getting a precise delivery date was hard). Also just one man delivering, I guess cost is a factor.

Pros and cons
Service quality
Cost
Communication a bit slow, had to chase a lot
Moved from London (United Kingdom) to Lyon (France).


Recommendation

Excellent service, professional movers, delivered despite weather conditions including snow and wind - and around winter holiday season.

Pros and cons
Price
Professionalism
Moved from London (United Kingdom) to Best (The Netherlands).


No recommendation

I wish I never came across this company. They were so bad that I even had to involve the police in the end..
I don't know where all the positive reviews are coming from because their business practices are dubious at best.
The whole moving experience was nothing but stress and disappointment.
Owner [name removed by Sirelo] courts you until you reserve and then all communication all but disappears. I had to chase him for the final invoice until the midnight of the moving day!
He knew the size of the van we needed and despite me specifically asking him to send the required van he sent a smaller sized van (which was by the way a rented van, not a Legen Removals van). Apparently the larger one 'had electric problems'. The van that came was too small so we had to make two rounds. His crew were stressed out because of that and blamed this whole thing on [name removed by Sirelo] who appeared to be a greedy entrepreneur who was exploiting his employees as much as he could.
Shamelessly,.. Read more

Pros and cons
attractive initial quote
lack of communication, bad customer service
lying to customers, sending rented van
Moved from Farnborough (United Kingdom) to Reading (United Kingdom).

Response of

Dear Akmal, thank you for your review and I do apologise for the experience you have had with you move. We cannot agree to 1 star review and I can see that you are simply trying to slate our company on the internet, because you are simply denying to accept the fact that the extra charges were added for the extra service we have provided to you on the removal day. You have been made aware of the charges on the removal day, before we did proceed with taking the removal of the extra items that were not originally listed-mentioned hence quoted for or were forgotten to be included by your partner or yourself, but expected to be moved free of charge. Please note that we take the defamatory reviews very seriously and cannot accept them on the internet. Me and You have had two 30 minutes phone calls and I have explained you that you can forward your disappointment to the BAR registered removal companies, who have surveyed and quoted to move 450 cubic feet in volume, you have also submitted the list of goods for the 450 cubic feet, but at the end it was close to almost 900 cubic feet move ( double of the original size), hence the crew have finished almost midnight instead of 5pm.... But they finished your move, they did not walk away from your family that evening. We did send the 2 man crew and the 700 cubic feet vehicle, as the crew can pack and move this move this amount of items in a course of 8 hours and the vehicles fits the 450 cubic feet volume. Yes, one of our larger vehicle was at the dealership for the repairs and we have used rented vehicle of the sufficient size for your removal, rather than calling in the morning and cancelling your move. You told us that the BAR registered companies quoted to move 450 cubic feet, but we have never seen their survey results, please forward it to us, as a proof. I am sorry that your fish have died, but we have not transported your fish, thus cannot be connected with their death. You have tried all means to avoid the minimal heavily reduced extra payment for the extra service by calling police, threatening our crew and threatening us by taking us to the court. The disassembly / re-assembly of the furniture items to the flat packed state would add an extra 3 - 4 hours for your move, but would not reduce the 900 cubic feet volume to the 450 cubic feet. From our conversations I understood that even with the extra cost we were still more cost effective than the BAR registered companies, not more expensive. I am not sure why you are telling something different over here? In light of the above I am asking to remove the negative review from Google and Facebook. The service was provided, despite the fact that there were extra items for the move. We have done the second trip, not denied the service. We have continued the service, although you have called the police - threatened us by court. We did explain and apologised for the inconvenience on the removal day and everything was settled. I am not 100% sure why have you decided to make the false statements online? Company owner - Ilya

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Recommendation

After a few admin hiccups, Legend removals did a good job and were friendly, professional and solution-oriented.

Pros and cons
Small company so flexible and solution-driven
Efficient friendly staff
Need to improve their admin system
Moved from Lewes (United Kingdom) to Naves (France).


Recommendation

The removal itself was a smooth process, the packing was quick and professional and the delivery was also fast.
The only issues I had were the slow booking process by email (I couldn't phone them most of the time, so I preferred using emails as means of communication), since they are quite busy, they took a while to reply to emails at the beginning, but then it got better and replied in a timely manner. Also, my things were delivered at 10.30pm which was a bit late but understandable since the weather was bad. Fortunately, there was only one room worth of boxes to be delivered, but if it had been more, it might have been more problematic
Other than that, they are very a great company, professional and efficient while being very affordable, I highly recommend them if you're flexible on time.

Pros and cons
Good company, quick packing, professional removal, no damaged items
Very good prices
Communication by email could be better
You have to be flexible on the time of the delivery
Moved from Hounslow (United Kingdom) to Le Havre (France).


Recommendation

Legend Removals offered an excellent service. They picked up my furniture on time in London and delivered it to an out of the way house in France. I found them reasonable,dependable, approachable and efficient. Highly recommend them.

Pros and cons
Delivered as specified
Reasonable price
Moved from London (United Kingdom) to Richlieu (France).


Recommendation

Their entire team was helpful, prompt and knew exactly what they were doing. Carl in the UK was patient and helped me choose the right package based on my needs. I didn't feel rushed

Pros and cons
One of the cheapest movers in the UK
They'll deliver your items within at least 2 days if you're moving to Europe
Moved from London (United Kingdom) to Amsterdam (The Netherlands).


Recommendation

The Legend Removals team were really fantastic from the phone contact to the final delivery they have been extremely efficient, great communicators and very friendly. I would really recommend them wholeheartedly to anyone

Pros and cons
Very efficient and friendly
Great Value
Moved from Torcy (France) to London (United Kingdom).


Recommendation

Zeer goede service en goedkoop.

Moved from Tilburg (The Netherlands) to Londen (United Kingdom).


Recommendation

Très pro. 2 personnes venues pour 3 m3 à l aller comme à la livraison. Arrivée à l heure. Réception à la date et tranche horaire convenue. Personnel charmant et pro. prend soin des affaires à transporter.

Pros and cons
coût
Qualité
Moved from London (United Kingdom) to Colombes (France).


Recommendation

GOOD PRICE
good packing service
we order a dedicated service and they had other items in the truck

Pros and cons
price
reactivity
Moved from London (United Kingdom) to Ambilly (France).


Recommendation

The service and price were excellent. Also, they were always responsive both via email and phone every time we had questions. The driver was on time and was very friendly and helpful making the process very easy and smooth.

Moved from Berlin (Germany) to London (United Kingdom).


Recommendation

Everything went according to what they told me, very happy with the service, highly recommend them

Pros and cons
Great service
Kindness
Moved from London (United Kingdom) to Luxembourgs (Luxembourg).


Recommendation

I have to say i was not expecting such an amazing service... First of all they gave me the best price for the job, than i called on a Saturday and there was somebody to answer all my questions and help me out with everything, including arranging it as soon as possible. I was sending some furniture from London to Brussels and they came on a Sunday with in the time-line they gave, than they did all the packing and everything with smiles, to ease my mom concerns show how everything is placed in the truck, not only that but they offered help if we needed to change a place of something in the house. The same evening i received the items will be in Brussels by Tuesday between 8 am and 12 pm. Early this morning i receive a call from my brother that they were early, fast and extra helpful again with smiles. I sincerely can give these guys 10 out of 5 .. So f you are looking for a mover from one country to another trust these guys. I highly recommend them.

Pros and cons
Best Price
On time
Moved from London (United Kingdom) to Brussels (Belgium).


Recommendation

I highly recommend Legend Removals, nice people, fast wrapping and packing, reasonable price, I didn't expect everything to go according to the plan but it did, they did exactly what they said, couldn't be more satisfied with the removal services, they really took all the stress away

Moved from London (United Kingdom) to Luxembourg (Luxembourg).


Recommendation

Very efficient service,
Easy to book in
Keep updated throughout move.

Moved from London (United Kingdom) to Luxomburg (United Kingdom).


Recommendation

They were very fast, polite, ponctual, inteligent, practical, flexible.
I decided to move on Friday afternoon. They gave me a slot for collecting my stuff on Saturday from the storage in London. Sunday morning they parked in front my house in Paris.
Nothing got lost or broken, not even a little scratch !
All happened as previously described by Ilya.
The drivers were clearly very correct people.
Payment was as agreed, no hidden extras.
If I decide to move tomorrow again, they are definitely my first choise.
Thank you Ilya and team for facilitating my transfert.
Best wishes to your business.

Pros and cons
Best Offer
Polite
Moved from London (United Kingdom) to Paris (France).


Recommendation

Professionals!

Pros and cons
Politenes
Professionals
Moved from London (United Kingdom) to Lima (Peru).


Recommendation

Very helpful and got back with answers to my questions quickly

Pros and cons
Professional service
Competitive price
Moved from Kent (United Kingdom) to Limousine (France).


Recommendation

Good service overall but lacking minor attention like no mattress cover and had to wrap and prepare our large screen TV guilt mirror.

Pros and cons
Price
Would prefer them to estimate load size
Moved from Kent (United Kingdom) to Ladinac Le Long (France).


Recommendation

All went as well or better than expected

Pros and cons
Excellent Communication
Ability to understand requirements
Moved from London (United Kingdom) to St. Remy Blanzy (France).


Recommendation

Professional, courteous and polite. They damaged nothing and went the extra mile to help me - even moving furniture from the house to the shed that had nothing to do with them. Tho I supplied an inventory, they happily accepted extra stuff without demure or price hike. The best movers I've ever had.

Pros and cons
service orientated
cost effective
Moved from Wooburn Green, Bucks (United Kingdom) to Kenton (United Kingdom).

Headquarters

Legend Removals

Unit 2 Links
TW13 6JE London
0800 7797 888

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