Legend Removals

8.3
Out of 172 Sirelo reviews
84% of the users recommend this removal company
This removal company scores a 7.8 out of 103 reviews on other platforms.
pro
Price
47
pro
Professional
34
pro
Communication
31
con
Communication
19
con
Price
7

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About Legend Removals

Legend Removals Ltd ensures that they are all working hard to make your removal experience painless and effortless. Offering tailor Made UK & International Relocation Services and bespoke, secure and fast relocation services via road, sea and airfreight across the globe

Unit 2 Links Industrial Estate, Popham Close
TW13 6JE London

Chamber of Commerce

Legend Removals Ltd
# 07491704

Services

International removals
National moving
Excess baggage
Man & Van
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Associations

Legend Removals is accredited by the following associations:

Type of Removal Company

Unknown
8.3
Out of 172 Sirelo reviews
84% of the users recommend this removal company
This removal company scores a 7.8 out of 103 reviews on other platforms.
Write a review
Review
Type of move
172 out of 172 reviews shown
I asked for an initial quote and they gave me a quote for 10m^3 of space at approx 1500, which I had to add a small number of additions to taking the quote up to about 1800, significantly cheaper than the competition. I then asked for a video survey so they could provide a more accurate quote. I was quoted for 14m^3 of space with an accurate inventory of the contents of my house including my numerous books at an extra cost of approx 600. Readers should note that quotes in the UK are legally binding (as opposed to estimates which are not) and companies are advised to only give them after a house viewing or video survey. On the day of my move two extremely rude workers, one of whom didn't speak any English at all (which lead to them taking a coffee table which didn't belong to me) moved my stuff. They weighed each thing as it went onto the van, often allowing the scales to tip onto two legs which inflates the weight being measured. They found that my stuff weighed more than was expected in the original (legally binding) quote. They then threatened to leave my stuff behind unless I promised to pay a further approx 600. When I contacted the company I was hung up on. If I was to be generous I would say the company made an honest mistake, but they then expected me to pay for it- which goes against UK trading standards. If I was to be less generous (and I'd recommend you look at other reviews to make your own mind up) I would say this company gives artificially low quotes in order to attract business and then massively jumps up the price at the point where the customer has no choice but to continue the move. My understanding and that of the citizens advice bureau is that this breaks trading standards law and others who have experienced this have 6years in which to ask the company to honour it's original quote. I would recommend others who have experienced this contact legend with this in mind.

I trusted and planned based on the quote legend gave me, because in the UK quotes are designed to provide piece of mind to customers, and have been in financial difficulties due to this unexpected 600pound extra charge.
con
Almost impossible to reach by phone
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Rude and unhelpful movers
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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Tres reactifs et ils ont pu s'adapter et repondres rapidement a toutes nos demandes. Tout cela Malgre Brexit et co...
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reactif
pro
Fiable
Moved from La Valette-du-Var (France) to London (United Kingdom)
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Le service était très bien (vente + déménagement) mais la facturation est une tromperie.
Le prix a double entre le devis et la facturation finale. Sans compter le chantage de ne pas livrer suite à la facturation de l'amende de stationnement! Inadmissible
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les démenageurs
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les conditions tarifaires
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le service commercial
Moved from Londres (United Kingdom) to La Garde (France)
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Tout s’est passé à part quelques soucis de communication et le poids de chaque carton est trop petit.
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A l’heure
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Serviable
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Carton prévu trop léger
Moved from Velizy (France) to Londres (United Kingdom)
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We felt that, although it was written in the small print, all conversations with sales staff conçentrated on volume of goods not weight. The weight allowance is actually ridiculously low. For example 12 standard size removal cartons equal approx 1 cubic metre, company guidance is 20kg per carton and yet the pricing is per cubic metre OR 60 kg (the equivalent of only 3 cartons). We assiduously kept to the cubic meterage booked but ended up being charged an eye watering extra £1300 because of weight. Okay maybe we should have paid more attention to small print and tried to weigh items (not sure how?). Seemed like sharp practice and feel that customers should be made more aware of any weight restriction as well as volume. The removal driver was great but the charging policy has left a sour taste.
pro
Great removal driver, thanks Tim
con
Pricing policy obscure and a bit of a rip off
Moved from Plougras (France) to Wadebridge (United Kingdom)
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I got a quote , paid it but then got a call saying that the furniture was bigger than expected and had to pay an extra £700!
Other than that the communication with Legend was good and the furniture was carefully unloaded and reloaded into storage.
pro
Communication
pro
Efficient and careful mover
con
It’s not on to have to pay extra after giving the list of items and their measurements
Moved from Southend-on-sea (United Kingdom) to Etoy (Switzerland)
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Accurate information, flexibility, interest for client’s specific situation, the removal team courteous, effective and helpful.
Moved from Bruxelles (Belgium) to Tonbridge (United Kingdom)
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ondanks het feit dat de afdelingen sales en operations telefonisch slecht te bereiken zijn, moest zelf contact opnemen een paar keer om pick-up datum te bevestigen, de pick-up en levering mensen waren super.
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verhuizers zelf super
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communicatie had beter gekund
Moved from Cadzand (The Netherlands) to Bristol (United Kingdom)
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They arrived on time and the guys were very friendly. They helped us pack and assisted us with paperwork. You could tell they were experienced.
pro
Good price
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Everything delivered as planned and nothing damaged.
Moved from Hamburg (Germany) to Clavering (United Kingdom)
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Goods were not packed as described. I booked the Regular Plus service which includes wrapping of furniture for safe delivery. This was not done at all. My sofa and foot stool (fabric) have severe stains. an item was damaged beyond repair. A chest of drawers has a huge dent.
Moved from Neasden,London (United Kingdom) to Salzgitter (Germany)
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Response of
Dear S.F., thanks for your review, we are sorry to hear about your experience. As per our records we have received an email from yourself late afternoon Monday 10.05 and we have already asked to fill in the claim form to process this matter via the insurance route. At this stage without looking at the pictures and evaluating the damages we cannot be 100% sure that the items are beyond economical repair. To reconfirm within all our packages the items are being wrapped for the transportation purposes in blankets and unwrapped prior to the delivery. The blankets are not staying with you. As soon we receive more details on your claim, we will respond and fix the issues. The fabric sofa, foot stool can be 100% cleaned by the professionals and we will cover the costs of cleaning for sure. Again we are truly sorry for the caused inconvenience. Thank you.
They were excellent and the driver who collected our goods was a charming young man and made us feel very safe in these strange Covid times.
pro
Very reliable
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Couldn’t always get in touch
Moved from Loguivy-plougras (France) to Shepperton (United Kingdom)
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They were very available at the beginning, [Name removed by Sirelo] was great and responded very quickly to all my questions, the removal of my items was done with smiles, the lads were extremely kind, polite, hardworking and very careful with all my items, everything arrived in perfect condition and there were no delays.
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Great workers
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Good price for service
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Only informed the day before of the time the movers are coming
Moved from Péaule (France) to Bristol (United Kingdom)
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We were very disappointed by their service for differents reasons :
- they did not answer important email about insurance and moving date before the moves happends. That leads us with no inventory done (Yes I should have read the small letters), and a moving date not confirmed whereas we had to book parking and friends on the destination. In the end our stuff arrive 1 week later (not 100% their fault since it happend during brexit + covid blockage), what I really regret is the lack of communication beforehand, cause they new from the start that our furnitures would end up in a storage.
- most importantly some of our designers furnitures (3 tables, chairs, lamp) are heavily scratched/damaged by lack of care (not enough protection during transport) and no refund was provided since we did not send the inventory beforehand
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Communication before the move. Not responsive
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Not enough care to furnitures (tables not covered, chairs, etc)
Moved from London (United Kingdom) to Nantes (France)
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Response of
Dear T.R. thanks for your review. We are fully aware that unfortunately we had delays / disruptions of our service due to the bans just before Christmas and compulsory covid tests prior to departure to France in December. Your move was not booked, as a direct. We have asked our crew members if they are able to work during Christmas period and they agreed to assist the clients with the removals, so we could arrange collections / deliveries and complete the booked moves prior New Year / Brexit new rules. With regards to the damages to your furniture items, we are truly sorry and unsure how that could happen. Unfortunately sometimes the customs officers do inspect the vans content at the borders and they are performing the checks in a rush. Probably the van delivering your goods was subject to the checks. It is prohibited for the driver to take videos / pictures and the customs officers refuse to give the documents of the inspection carried out to the driver. Nonetheless, our insurers wou ld cover the damages even in this situation. We have checked and as per our records you have booked your December move in October and we have emailed the instructions how to fill in the inventory form. We have checked with the legal team and they have confirmed that the instructions are in plain English and not in a small print, as you have suggested in your review. Since no valued inventory was provided, the liability was limited to £ 40 per item. We do hope that our response to your review brings more clarity. Thank you.
Le déménagement c'est très bien passé, c'était rapide et très professionnel, facilement joignable et à l'écoute.
Moved from Montluel (France) to Waltham Abbey (United Kingdom)
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Response of
Merci beaucoup pour votre avis! Nous espérons que vous appréciez votre nouvelle maison!
Service industriel - processus rodés. Mais chauffeurs commissionnés au surpoids - donc pèsent tout !
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service digitalisé et processus automatisés
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disponibilité malgré la fermeture des frontières
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tarif final fonction du poids total enregistrés
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communication exclusive par email
Moved from Boulogne-Billancourt (France) to Londres (United Kingdom)
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Response of
Merci pour votre avis. Si vous décidez d'utiliser notre service à l'avenir, nous vous offrirons une remise supplémentaire!
J'aimerais mettre 0, car c'est une belle arnaque. Le prix était plus attractif (200-300 euros moins cher) qu'un devis d'une entreprise française. En réalité, cette entreprise anglaise facture au m3 dans la limite d'un poids de 60 kg/m3. N'étant pas professionnels, nous avons réalisé trop tard que cette valeur de 60 kg/m3 était bien inférieure à ce qui était réalisable lorsqu'on déménage le contenu d'une simple maison (à moins de vivre avec des matériaux de faible densité comme du polystyrène ou du papier bulle, ce dont nous doutons). J'avais pourtant prévenu le commercial que je ne pouvais pas estimer le poids précis, mais il n'en avait rien à faire, il m'a juste précisé qu'on pouvait rajouter 'du poids' si besoin, facturé £165 / m3 ou /60 kg. Au final, ils pèsent tout au moment du chargement (et arrondissent même au kg supérieur si on ne dit rien). Évidemment, on a largement dépassé le poids alors qu'on était largement en dessous du volume et à part laisser nos affaires sur place, nous n'avions pas le choix que d'accepter un surcoût le jour même. Et encore, si nous avions gardé tout ce que nous avions initialement prévu, ce déménagement nous aurait coûté le double.
con
déménagement réel au poids, valeur ridiculement basse
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tout est à leur avantage dans le contrat
Moved from Wickford (United Kingdom) to Villars-les-Dombes (France)
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Response of
Cher J.B., nous sommes désolés que vous ne soyez pas entièrement satisfait de votre expérience de suppression. Veuillez noter que votre devis de déménagement indique clairement le prix par 1m3 avec la franchise de poids de 60 kg. Nous pouvons prédire le volume des éléments à partir de l'enquête vidéo, des images, de la liste des éléments, mais nous ne connaissons pas toujours le poids. Cependant, nous vous informons toujours des frais supplémentaires qui peuvent survenir si vous avez un volume ou un poids supplémentaire. Merci.
Everything happened just as they said it would. They 2 lads were very professional and cheery collecting and very pleasant at the delivery end, carrying stuff to the garage.
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Professional
pro
Thoughtful
Moved from Athis-de-l'Orne (France) to Oxford (United Kingdom)
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Response of
Hello, many thanks for your review ! :) You know where to find professional and cheery lads to assist with your future house move !
Worst company ever! Don't ever use them. Legend Removals moved all my inventory from Denmark to the UK and this is what happened:
- They turned up one day earlier than requested which meant me and my family had to move into a hotel
- Only one of the two moving trucks made it to Denmark for the job because the other truck broke down in France which meant they had to put half of my inventory in storage in Denmark (arrived two weeks later)
- They underestimated how much space they needed on the trucks which meant they had to get a third truck to pick the remaining items later
- It all delayed the transport to the UK so we had to prioritize what we would need the most (the rest of the stuff came two weeks later)
- Both before and during the whole process it was impossible to talk to anybody except the sales guy who kept referring to the operations team (however its not possible to talk to anyone in operations but you are welcome to send an email...)
Legend Removal thanked us for using their services by sending us a an additional invoice of 1.500 GBP and threatened to not move our stuff at all if we didn't pay. Not a very nice thing to do when we already sold our apartment and the new owners were moving in the next day (not to mentioned that we were already on our way to the UK).
Only good part of the experience was the careful and diligent Eastern European movers.
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Friendly movers
con
Significant additional fee
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Two weeks delay with our stuff
Moved from Frederiksberg (Denmark) to Ashford (United Kingdom)
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Response of
Dear F. H.,

We have checked the communication between yourself and the operations team and can confirm.

1. on 22.07 you have requested the collection dates to be between 21.09 - 28.09 and we have accommodated it
2. on 3.09 you have requested the collection dates to be 24.09- 25.09 and we have accommodated it
3. on 13.09 you have requested the collection dates to be 23.09- 24.09 and we have accommodated it
4. on 19.09 you have sent us the final inventory list with the volume not exceeding the 35m3, as estimated and booked one and the weight under 700kg versus 2100kg.
5 . the crew arrived on 23.09 to commence with the packing and loading, the extra volume / weight has been located and advised to you.
6. yes operations team works of the emails to ensure that the information flow is consistent and every team member who is starting the shift can see the previous correspondence,
7. there is no records of the broken down vehicle in France - we do not know where this information ca m from
8. yes there is an extra charge for the extra service to carry, as the volume / weight was higher than booked.
9. no one threatened you verbally or in writing

When our sales agent called you an explained that there is an extra volume / weight and if you are happy to proceed with the loading you have simply shouted at him for 20 minutes.

We have followed with the agreed removals and agreed terms of service.

Please advise - what have we done wrong ?

Thank you.
commercial qui a su évaluer la taille et le poids du chargement à la perfection, équipe sympa et professionnelle, délais respectés
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flexibilité
pro
prix
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tout se rajoute une fois le devis fixé
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livraison anticipée malgré indications fournies
Moved from Egham (United Kingdom) to Saint-loup-géanges (France)
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Response of
Bonjour, merci beaucoup pour votre avis. Ce fut un plaisir de vous aider avec votre déménagement en France :)
Overall, I am happy with the experience with the company. They were responsive throughout the process and the collection and delivery teams both did a great job.

The main issue for me was that I was given a quote on the basis of 20 large boxes of specific dimensions. I assumed that the cubic metres mentioned in the quote correspond to the space that 20 large boxes of such dimension would take. I actually had fewer boxes on the day and half of them were smaller. Yet it transpired that these fewer and half of them smaller boxes take almost double the cubic metres than the number of cubic metres in the quote I had received, so I had to pay extra. To me this suggests that either the initial quote was not for cubic metres that would correspond to 20 large boxes of the dimensions I had declared, or that somehow 19 boxes, most of them of smaller dimension take up almost double the space of 20 boxes with the larger dimension.

Other than that, I was happy with the experience with the company and would consider recommending them as well as using them again, if I need to move
pro
responsive
pro
professional collection and delivery teams
con
some minor issues with the delivery date (resolved satisfactorily)
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issues with cubic metres in quote vs cubic metres on collection day
Moved from Oxford (United Kingdom) to Brussels (Belgium)
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Great service, super efficient and early for pick up and drop off. All was sorted by email and phone calls. Packing service was great and everything arrived in France with 3days of picking.
pro
Good value for money
pro
Provide a great packing service
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If anything they got there too early
Moved from London (United Kingdom) to Tours (France)
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Foregik helt efter planen med god kommunikation og tilbagemelding. Omhyggelig håndtering af vores indbo.
pro
god serice
pro
overholdelse af tidsplaner
Moved from Viborg (Denmark) to Winchester (United Kingdom)
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Good customer service that helped my throughout the booking process and really good moving team, the packing was done professional as it was all the disassembling and reassembling furniture.

Really a positive and stress free experience.
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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They were good and careful. Only thing I would say is when you book have the exact list for moving they gave me an estimate but after the move they charged for extra weightq
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Charge for extra weight
Moved from Westzaan (The Netherlands) to Whitehaven (United Kingdom)
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I am very glad that I turned to them. My move went pitch-perfect with no hassle for me. They controlled almost the entire process of moving what I liked most of all. The team showed up on time at the appointed day and loaded all the things onto one van as I didn't have a lot of stuff. I got everything in the next day as we agreed with the contact person. I really moved only a few unloaded things because they did the rest. Thank you so much, guys, and I would recommend them!
pro
Communication
pro
Speed
Moved from London (United Kingdom) to Brussels (Belgium)
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Seamless and stress free! The mover who helped us was very professional, and efficient - thanks for the smooth process :)
Moved from Levallois-perret (France) to Croydon (United Kingdom)
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I had first gotten in touch with the company just before the corona virus lockdown in the UK, and was pleased to hear they were still operating. I had a good communication with [name removed by Sirelo] in terms of the amount of space I needed in the van and pricing suited to my needs. The van came to pick up within the time scheduled and delivered within 24hrs in good condition which was amazing. Tip: make sure to weigh all your items if possible as it does affect the price more than physical space required.
pro
Communication
pro
Speed of delivery
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Weight is more important than space required
Moved from Cobham (United Kingdom) to Den Haag (The Netherlands)
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Thank you legend removals for your help! It was amazing experience during this time. Professional work!
pro
Price
pro
Speed
Moved from London (United Kingdom) to Copenhagen (Denmark)
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Die ganze Zeit ging es in deren Kostenvoranschlag nur um Kubikmeter...zum Schluss haben sie alles gewogen und obwohl ich in den Kubikmetern drin war, bin ich durch die Gewicht Berechnung auf das doppelte gekommen
pro
Kundenbetreuung
pro
Schnell
con
Zu teuer
con
Täuschung durch falsches Fokus
Moved from Berlin (Germany) to Birmingham (United Kingdom)
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I want to thank the Legend Removals team, which helped me much with my relocation from UK to Denmark. I heard about them several times from my friends and decided to use their services myself. Basically I got all the information from their website but if you need you can call. Then they contact you, and you discuss all the peculiarities. The team arrived with no delays and loaded all the things. I waited for about 2 days. When I got my delivery, everything was fine. Thank you so much!
pro
Comunication
pro
price
Moved from London (United Kingdom) to Odense (Denmark)
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Here is my little experience with Legend Removals. I found the LR website a few weeks ago when my sister and I needed to move from her old apartment. We booked a video call and were called by their contact person who was incredibly attentive and polite. We should choose the appropriate quote and wait for the moving day. The LR team came to us on time and helped with the packaging and belongings loading. Everybody was friendly and hard-working. All things we're loaded within 20-30 minutes. We were waiting for the delivery for 2 days as we agreed with them earlier. Everything is fine, I can recommend them.
Moved from London (United Kingdom) to Paris (France)
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Absolutely cool! They're the best, I think! It's my second relocation with the Legend Removals team, and I'm very happy that I used them again! The guys were not late to me even once. They are always very neat and care much about things and their transportation. Never before I got anything broken or scratched. Plus I got a small discount, that is always nice) So I can highly recommend Legend Removals to everyone!
Moved from London (United Kingdom) to Paris (France)
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I moved from London to Brussles with Legend Removals and can say only good about them. They are punctual, deliver quickly, always were attentive and suave, helpful and hard-working. The price also completely suited me. There were no breakages and scratches, so I can highly recommend them!
pro
Price
Moved from London (United Kingdom) to Brussels (Belgium)
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The team arrived exactly on time. Capable team with a clear leader. clean equipment and good moving materials like boxes, sheets of paper for glassware and blankets. At the time of booking a 2 day window could be indicated. After payment of the full amount in advance the window of 48 hours was confirmed. 24 hours in advance the exact 4 hour window for the packing was committed. For delivery the same happened within the next week. Perfectly on time. No damage, no loss. The only watch-out is the extra charge for volumetric weight: The quote is based on 60kg per cubic meter. With a few heavier items the extra charge for overweight was hefty...All in all a great service but with a nasty surprise because of the overweight charge: every extra 60kg is charged at 167GBP! 60kg per cubic meter is something to be very conscious about... you are warned!
few days in advance hours in advance a
pro
clean, efficient professional
con
167GBP extra charge for every 60kg overweight
Moved from Eton (United Kingdom) to Bonnieux (France)
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I used the Legend Removals services at first only because they have a very convenient website! Here you can find literally everything that interests you on this topic. But if you suddenly have any questions, their contact person will always help. It’s really convenient to use, I just went to the site and requested a free quote. About an hour later, we already agreed on a date and time. I have no questions about the team; they are doing their job efficiently. All staff is very amiable. I received the things intact; there were not even scuffs on the packaging. Everything's OK! Thanks a lot!
Moved from London (United Kingdom) to Utrecht (The Netherlands)
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Legend Removals give you everything you need when you move. Their services are a real relief. No stress at all with them. They keep in touch with you all the time, consult, politely address. The guys even had to wait for us when they arrived, we were on the road on the way home. They did everything efficiently and quickly, constantly joking, which further improved this entire laborious process. We also received our stuff fine. In general, my husband and I are happy and advise them to everyone.
Moved from London (United Kingdom) to Frankfurt (Germany)
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Undoubtedly a very cool relocation company. We moved with Legend Removals from London to Paris , the weather was terrible, but this did not prevent the team from doing their job. They additionally covered especially important things and expensive furniture. Everything went very fast. We got our things in two days. I can recommend this company, they are really good.
Moved from London (United Kingdom) to Paris (France)
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Easy to book for a decent price.
They were quick to respond to emails. Only negative was that they didn't deliver on the afternoon we had agreed but the morning after. However it was an international move and everything else went very smoothly so I was still happy with the service.
pro
Good price
pro
Easy to contact
Moved from Den Haag (The Netherlands) to London (United Kingdom)
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The Legend Removals team is great! These guys can care about your things a lot. Our move went calm for us because of their help. We had to move many glass things for which we were nervous, but the guys securely packed them with extra packaging. All our furniture was delivered intact. Thank you so much!
Moved from London (United Kingdom) to Duseldorf (Germany)
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I found out about Legend Removals from my good friend, who was really glad to move with them. I got an amazing service! The staff was so assistant and benevolent. They explained to me everything when I only tried for size. I got several quotes and chose the appropriate for me. I liked their price. It’s good for the quality of their work. All was done fast. Thank you!
Moved from London (United Kingdom) to Paris (France)
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These guys are really good. I found their website when I did research on removals companies and was pleasantly surprised because they offer a wide range of moving services. At that moment only they were able to provide me with prompt delivery of my things to Europe at an affordable price for me. They brought my stuff quickly, and nothing was lost. Much appreciated!
pro
Communication
pro
Price
Moved from London (United Kingdom) to Copenhagen (Denmark)
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I have to move often, so I have a lot of experience with removals companies. I strongly advise Legend Removals because they are the best! They always treat customers with understanding and carry out their work professionally. Not a single thing in my history of moving with them has been broken or lost, as has happened repeatedly with other companies. They always keep track of the schedule and are never late. Moreover, they gave me a small discount as a regular customer, which is always nice.
Moved from Duseldorf (Germany) to London (United Kingdom)
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Very good service. I moved from UK to France and found a wonderful way to make my move much easier thanks to Legend Removals. The team delivered my things quickly, the drivers were very careful so I got my belongings with no damages. All my expectations were met, and I am very pleased.
Moved from London (United Kingdom) to Paris (France)
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I really feel that Legend Removals is one of the best in the market for these services. I turned to them when I moved from Bristol to Duseldorf this winter and was completely satisfied with them. All my fragile things were delivered intact. The team was very neat during transportation. They led the whole process and thereby removed the unnecessary trouble from me. Much appreciated!
Moved from Bristol (United Kingdom) to Duseldorf (Germany)
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Not to recommend. We had been charge extra a day before and had no choice but to pay and the second truck arrived to the destination a week later! The dryer was broken but the transport office team didn’t even reply to our complaint. People working for the company are good and hard working but the management horrible.
Moved from London (United Kingdom) to Berlin (Germany)
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Response of
Dear Jernej, thank you for your feedback. We have reviewed your order and can see that you have provided us with the items list and we have advised you about the higher volume, but you decided to book less volume to move instead. Therefore when 2 removal vans arrived the crew had the space for the volume booked advised by yourself, luckily we did have the third van that could accomodate the small overspill that had to be taken to our depot and delivered to you at the later stage based on the part-load basis. We have checked operations inbox and unfortunately do not see the details about the broken dryer, please kindly resend this email to [email protected] and hopefully we can arrange compensation although your move was performed in April 2019. Thank you for mentioning that our crews are hardworking. Operations Team.
These guys are really cool! My move was well-organized and easy because of this company. I rented an apartment for 5 years in the city center, but I had to move out, as the owner decided to sell it urgently. So my friend advised me Legend Removals. It was a professional help with no hassle for me. We agreed on the day and time of their arriving, and for sure on the price. I didn't have any problems with delivery and got my stuff fast in my new apartment in Belgium. So I can recommend them!
pro
Price
Moved from London (United Kingdom) to Brussles (Belgium)
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This is my fave removals company! These hard-working guys are a real relief for itinerants. They were extremely helpful during the whole move. I got all the info from a contact person and their informative website. It was easy to leave a request. During the day they called me back. I planned a very early move and thought it would be a problem for them, but the team came as I wanted and transported all my stuff with care. I would recommend them!
pro
Price
pro
Communication
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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I apply to Legend Removals for the second time, with no doubts they’re really good guys! There is everything you need – courteous and attentive customer service, vans, and, of course, professionals, who will help you drag all your stuff anywhere you want. The coolest thing – value for money. I’m 100% sure of them and will recommend them to everyone!
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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Thank you guys for the excellent work. Everything went as planned. It was very easy to work with you, the communication was always easy and quick and the crew arrived on time for collection and delivery. They were polite, friendly and very professional.
In this case it was a hard work as there was much stuff to be moved to a 3rd floor without lift, but the crew was surprisingly quick and careful. Well done and thank you very much for everything !
pro
Communication
pro
Professionals
Moved from Birminham (United Kingdom) to Essen (Germany)
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Great job guys. We had lots of stuff and could not transport it ourselves. That’s why we turned to removals companies and used the services of Legend Removals. I should say they’re really good! Everything that they do they do with professionalism and much care of customers. They were extremely polite during the whole process. All items were well-packed, and we got them undamaged. Moreover, they put them as we wanted. I was glad to contact them! Would recommend to everyone!
pro
comunication
Moved from Copenhagen (Denmark) to London (United Kingdom)
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I am very skeptical about moving, and every new one is a real torment for me. This time I had too many things, and I couldn’t manage to move without assistance. My boyfriend advised Legend Removals. Must say that I’m completely satisfied. They helped not only to transport my items from Amsterdam to London but also to unload all the old rubbish and furniture from my new home. Everything that I was so afraid to transport was transported without any damages. Guys all packed very well. In general, I did not regret that I used them. Service is at its best!
pro
Polite
pro
Speedy
Moved from Amsterdam (The Netherlands) to London (United Kingdom)
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All good. I liked their site, it is simple, and everything is clear. I was contacted within a very short time. The contact person was helpful and polite. We settled everything so fast and agreed on a price, which was fair. The team also did everything efficiently and transported my things without any problems. I recommend them!
Moved from London (United Kingdom) to Paris (France)
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Response of
Dear Jack, thanks for you for your review, we are glad that you are happy with our service ! Legend Removals Team
Excellent! I thought that my move from Manchester to Paris would be very painful and exhausting, but it’s good that there are companies like Legend Removals. They greatly simplified my life. They helped me coordinate the whole moving. During transportation, all furniture was wrapped with a blankets, and fragile items are well packed. Upon arrival, they arranged everything, as I needed. I recommend it to everyone, and I will use their services, I hope, once again.
pro
Professionals
Moved from Manchester (United Kingdom) to Paris (France)
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Response of
Dear R.H.,
Many thanks for your feedback we highly appreciate that your recommendations !
Legend Removals Team
Excellent service. I chose the packing option as there was a lot of fragile items. Everything was packed very carefully, nothing was damaged. It included furniture which did not fit in lift from 5th floor. Very pleasant and professionnal service from packing loading and unloading. Very good drivers dealing with tight parking. Unloading was a seemless experience. Efficient no fuss ( first floor no lift). Very pleasant experience altogether. Slots confirmed nearer the day and driver calling 1 hour ahead. Would recommend.
Moved from Cannes (France) to Southampton (United Kingdom)
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Response of
Dear H.,
Many thanks for your feedback, we highly appreciate it and hope you are settling well in Southampton ! Legend Removals Team
Cool company! I left my requirements on their website, and they phoned me the next morning. The process was simple and with no hassle. The delivery from London to Luxembourg was prompt, and I received my belongings, as I wanted – undamaged. Special thanks to the team who transported and packed all the things, especially for the old heavy chest😊
pro
Speed
Moved from London (United Kingdom) to Luxembourg (Luxembourg)
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Response of
Dear Ms Smith, thank you very much for your feedback ! Legend Removals team
I was very disappointed, especially as i had pointed out to them that the van they were sending me was too SMALL, but they sent it anyway, consequently quite a lot of my furniture and belongings were left behind!! They offered to send another van over costing almost £1,000.00, but this I did not take up, and ended up hiring a much cheaper van but I also had to pay for the ferry crossing as well. This has all been very stressful and frustrating for me , especially as I am an elderly lady, something I could well have done without!
pro
Great difficulty in receiving positive replies
Moved from Mantilly (France) to Farnborough (United Kingdom)
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Response of
Dear J.C. , thank you for your review, we did arrange an appropriate size removal vehicle to collect your goods, as we have reviewed your list of goods and arranged the larger removal size vehicle than originally planned. There was space left on the vehicle, but the crew could not continue with the loading of the goods due to the excessive weight of the goods ( we were only advised in advance that only one bench was extra heavy, but all boxes and furniture were heavy ), therefore as an alternative we have offered to arrange another removal vehicle to collect the balance of your goods at the rate that covers the costs of the service ie labour, use of the vehicle, crossings, insurance etc with no profit to the company. We are truly sorry that you are disappointed with your removal experience.
We are much experienced in moving and should say that Legend Removals is one of the best companies that we have dealt with. Everything was well arranged and they made a very quick delivery. We planned to move early morning and the team arrived on time. They packed steady all our belongings and nothing was damaged during the moving. Special thanks to drivers who stayed calm and polite all way long. We highly recommend them!
pro
Professionals
Moved from London (United Kingdom) to Berlin (Germany)
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Heard about Legend Removals from my friend who moved with them. Chose them when decided to move. Pleased with everything. The team is very professional. They helped me a lot. Moved all my belongings unscathed. The delivery was quick; it took only 3 days from London to Amsterdam. They did everything as promised. Thank you so much!
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Speed
pro
Communication
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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vriendelijk en behulpzaam personeel die een prima job hebben gedaan met inpakken, bezorgen en afleveren. Ook het demontereren en monteren van enige meubelen was vakkundig gedaan
pro
snelle bezorging
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goed personeel
Moved from Den Helder (The Netherlands) to Aberdeen (United Kingdom)
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Firma war in ordnung. Hat 3 Tagen sich beim Lieferung verspätet und im Angebot sag man das 2 Männer würde auf den Lieferungen kümmern und es war nur eine da, sodass mein man von Arbeit sich beeilen musste um zur helfen wenn wir dafür genug Geld bezahlt haben. Na ja! Umsonst nichts kaputt gegangen, nichts gefehlt.
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Gute Preis
pro
Freundlichen Personal
con
Verspätung
con
Wir müssten helfen wenn wir eigentlich extra Männer bezahlt haben
Moved from Berlin (Germany) to Dundee (United Kingdom)
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Insgesamt bin ich sehr zufrieden. Ich habe meinen Wunschtermin bekommen obwohl mein Umzug sehr kurzfristig duchrgefuehrt werden musste. Meine Sachen wurden an einem Dienstag in Deutschland abgeholt und kamen am folgendend Samstag in England an, alles war heile und der Kontakt mit der Spedition war stehts sehr freundlich und hilfreich.
Moved from Peine (Germany) to Coventry (United Kingdom)
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Basically, everything was fine. Movers were pleasant, hard-working and efficient. Nothing boken. However, make certain any claim is registered within 5 days otherwise it is null and void. Damage to the backs of velvet-covered chairs from rubbing against other packages, as not enough protection.
pro
On time both in France and in UK
pro
Hard-working removalists
con
too little protection of furniture
Moved from Neuvecelle (France) to Shaftesbury (United Kingdom)
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My other half and I found this company online and booked our relocation with them, as the polite person on the phone really ticked all the boxes when explained the removals process.
Two great men with the truck that managed the move were extremely precise with how they dealt with everything. They were incredibly fast and very friendly.
We will use them again and recommend them
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Polite
pro
Speed
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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Response of
Dear Mike, thank you for your kind review. We do hope that you will consider using us in the future when it comes to move again!
I experienced zero stress, admin or anything annoying - and all your staff from sales to operation were friendly to the point and helpful, making everything super quick and painless, so thank you so much!
pro
quick and responsive
pro
friendly and approachable
Moved from London (United Kingdom) to Amsterdam (Curacao)
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Response of
Dear A., many thanks for your feedback!
Legend Removals heeft onze verhuizing zeker stressvoller gemaakt dan nodig.

Voor mij was het belangrijk dat de spullen op een vooraf afgesproken datum bezorgd zouden worden (zo kun je zelf plannen wanneer je over gaat en voorkom je hoge kosten voor hotel).
Met 2 kleintjes thuis is deze planning noodzakelijk.

De datum was per email en over telefoon bevestigd. Echter, belde ze 2 dagen voor de verhuizing dat de spullen een week (!) Later bezorgd gingen worden. Compleet onacceptabel. Na alle communicatie doorgestuurd te hebben, konden ze er niet onderuit en is de helft van onze spullen wel bezorgd. Op de andere helft hebben we nog een week moeten wachten.

Als je flexibel bent wanneer spullen bezorg worden en je kan max. 2 weken wachten (maar wie kan dat?), dan boeken...anders zeker een ander verhuisbedrijf boeken.
pro
Initiële goede communicatie, minder na betalen.
con
Onbetrouwbaar qua bezorgdatum
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Communicatie na betaling moeizamer
Moved from London (United Kingdom) to Heemstede (The Netherlands)
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All went smoothly, they were very helpful especially the driver and his mate at both ends and were reliable
pro
Flexible
pro
Good communication
con
Were not clear on dates til 2 days before
Moved from Düsseldorf (Germany) to London (United Kingdom)
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Response of
Many thanks for your kind feedback it was a pleasure to assist with your move !
The price was reasonable, their response was always quick and professional. My move could have not been this smooth without them! I highly recommend Legend Removals. They came to pick up the boxes as soon as I finished packing and brought them in the afternoon of my arrival, it was perfect!
pro
Quick response
pro
Professional
Moved from Nürnberg (Germany) to London (United Kingdom)
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Response of
Dear S.M. we appreciate your 5 star review and we have enjoyed assisting you with the move ! Have a nice day !
The movers at home were very friendly and efficient. The company were very helpful adapting to our change of volume for the move, and on the delivery date at destination.
The only thing is the short notice, less than 24h, of the date when they come to move stuff out.
pro
Great adaptability for volume and delivery date at destination (but obviously you pay for it).
con
Short notice for the day of moving out
Moved from London (United Kingdom) to Nice (France)
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Response of
Dear D.D. we appreciate your 4 star review and we are glad that you did like our movers team! :) Please accept our apology for the short notice given prior to the collection, during a peak season the industry becomes very vibrant and there are simply a lot of circumstances that may affect the schedule. Therefore we tend to provide the collection date within 48 hours prior to the collection which is in line with the other removal companies. Many thanks for your custom and we hope you enjoy your new home in South of France.
From giving a good overview of their services and the associated price estimates to pickup and delivery, everything was carried out as discussed and agreed up front.
Moved from London (United Kingdom) to Salzburg (Austria)
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Response of
Dear K.B., thanks for your great review of our service. If at some point you would need to move back to London or within Europe - we will be happy to assist with your move. Thank you !
We had an excellent experience with Legend Removals. Guys was working very quick and I was surprised how technically everything was made in they team. I would like to say thanks, to whole team for great and amazing service.
Moved from Amsterdam (The Netherlands) to Orpington (United Kingdom)
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Response of
Dear P, thanks for your great review! The team is sending you The Big Thanks for the sandwiches and coffees you have supplied to them during a day to keep them going ! :)
Despite the 'Legend' +++ package I paid £1600 for 2bed London to London.
I had £1200 of items damaged and Lost..
After 8 month of emails and calls they finally propose £42 of compensation
AVOID THOSE CROOKS
con
Bad service - broken & lost goods
con
No follow up - Fake insurance
Moved from London (United Kingdom) to London (United Kingdom)
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Response of
Dear N.B. , thank you for your review. We have the insurance and you have filled in the claim form and this is not fake. We are sorry that the insurers do take long time to respond to your claim and we have noted that unfortunately you have significantly underestimated the value of the goods moved and this is one of the reasons why the insurers have awarded £ 42 compensation. We are checking with the insurers if there is anything they can do to revisit the awarded compensation for the damaged items. Thank you.
The booking process was fine and easy. The sales team was able to answer my questions quickly. We have done a deal for the cheapest package but with a 2 men team. I had given 2 days slot for them to pick up our stuff from France. They notice us of their arrival 2 days before. The driver came on time but sadly he was alone so we had to load the van ourself with the driver. He was really nice and professional. The furniture arrived in UK in perfect conditions. We had an issue with our storage company that had locked our storage on the day of delivery (sunday) So legend removals had to invoice me to keep the stuff and redeliver 4 days later. The invoice was expensive but we paid. When I complained about the lack of staff for the pick up they gave us a £40 refund. Which is not much sadly compared to the inconvenience.
pro
Punctual
pro
Professionnal
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Missing staff
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Low refund
Moved from Nivillac (France) to Eastleigh (United Kingdom)
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Response of
Dear M. , thank you for you kind feedback. We are glad that you are happy with our professional driver and that your furniture arrived to UK in perfect condition. We are sorry that your storage company had a lock on your unit, therefore we had to hold your goods with us and re-deliver. Please note that there was a good discount of £475 on the invoice you have paid. We are really sorry that the driver came on his own on this occasion, hence the compensation was issued as soon as we have logged your complain. Please accept our apologies for the inconvenience caused.
Great drivers! They made everything so professional i was surprised how fast and carfeul they were working. Thank you!
pro
Speed
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Quality
Moved from Bristol (United Kingdom) to Haarlem (The Netherlands)
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We have moved from London to Vienna last January and Legend Removals team handled our moving in a very professional way. We ended up doing two video surveys, as we were not sure what to bring with us, with not additional costs or hassle. We've used their full packing services and all our belongings arrived in very good condition, including our TV, china and music equipment. We moved only part of our household and the only down side is that our moving was delivered at the maximum expected window (14 days) instead of the average 3-4 working days. As this was in the moving quote, that's alright, nothing wrong with that. Besides, Legend Removals team was always very helpful and they did their best to fulfill all our personal requirements. Would definitely use their services again!
pro
Flexibility
pro
Professionalism
Moved from London (United Kingdom) to Vienna (Austria)
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We used Legend Removals two or three months back when we were moving to Germany. They were wonderful. We had some not very good experience in the past with other organization. Legend Removals were amazing. They arrived early morning to our house, had 5 guys working all day with packing and second day they started to load vans. Guys was quick and professionals, it was big pleasure to watch how they working. We had a great deal of delicate things that we were neurotic about like statues and plates from roman period. Guys packed everything perfect and nothing was damaged during the move.

Driver [name removed by Sirelo] was very polite and calm with everything what was happening there, I swear I never seen people more calm than him. Everyone need to see how he is organazing team.

I would highly recommend Legend Removals when you are looking for a removal organization.
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Professionals
Moved from London (United Kingdom) to Frankfurt (Germany)
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Not much to say. Excelent service, excelent drivers, everything on time as promised by sales team. No complaints at all. Thanks!
Moved from London (United Kingdom) to Brussels (Belgium)
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Because they came on time to pick my things up in Freiburg Germany, on a Wednesday and 2 days later on Friday my things arrived in Manchester. The driver was very nice all the time and he made sure that all my fragile goods went in the van at the last thing to make sure that nothing would get broken.
pro
very quick delivery
pro
[name removed by Sirelo] kept in touch with me the whole 6 months before I moved
Moved from Freiburg (Germany) to Manchester (United Kingdom)
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I had really good experience with Legend removals last week. They move me from Berlin to London very fast and without any problems. Thanks for patient drivers that deal with my big family that was trying to help us. I want to say sorry for kids as they was really loud and thaks for brilliant job.
pro
Professionals
pro
Price
Moved from Berlin (Germany) to London (United Kingdom)
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Flyttemændende var super hjælpsomme både med læsning og aflæsning. Dog var der lidt forvirring ved datoen for levering og manglende kontakt
Moved from København (Denmark) to London (United Kingdom)
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Los trabajadores fueron geniales
Pedi un presupuesto ele
Martes por la noche, me respondieron el miércoles por la mañana, (( me respondieron por correo y tambien me llamaron)) logré una reserva de mi mudanza para el jueves al Medio día
[nombre eliminado por Sirelo] me ayudo muchísimo respondiendo a todas las dudas que tenía y explicándome que necesitaba para poder lograr que la mudanza sea lo más rápida posible.
Mi flat no es grande pero tenía cosas muy delicadas y valiosas para mi, que necesitaba trasladar con mucho cuidado... y todo el equipo logró mover todas mis cosas de manera efectiva y rápida
Los recomiendo a ojos cerrados!!
pro
precio
Moved from London (United Kingdom) to Barcelona (Spain)
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Excellent service, used them today and i can't say anything bad about this company. No breakages, reliable service and polite and helpfull team. Long distance and perfect work. Thank you very much!
pro
Price
pro
Professionals
Moved from Folkestone (United Kingdom) to Prague (Czech Republic)
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I want to say thanks for all Legend Removals team! Service they done must have everyone who is planning they move. If you are looking for good movers this is best choise! Never had this good experience before.
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Price
pro
Speed
Moved from Amsterdam (The Netherlands) to Manchester (United Kingdom)
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God service, god og hurtig kommunikation, fleksible med datoer, professionel afhentning og aflevering, alle ting var i god behold, venlig betjening alle steder, billig pris.
pro
Billigt
pro
Professionelt
Moved from Brabrand (Denmark) to Cambridge (United Kingdom)
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Very professional service. Reliable, Friendly and no hassle service.
Moved from London (United Kingdom) to Paris (France)
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Legend removals were very helpful from beginning. They made great offer and all process of moving was smooth and clear. Driver was very helpfull and polite. 10 from 10 thats what i say!
Moved from Vienna (Austria) to London (United Kingdom)
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I would like to express my appreciation to Legend Removals team for my move from London to Chech, Prague. Special thanks for people i worked with: [names removed by Sirelo]. They did perfect job, very professional! Thank you very much!
pro
price
pro
quality service
Moved from London (United Kingdom) to Prague (Czech Republic)
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Great company that doing all of they promises. Everything was packed and delivered on time as [name removed by Sirelo] said. Recommend for everyone.
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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Very polite and helpful team, Guys provided great service. Guys was late a bit, because of traffic, but they made job so fast that I was surprised. Legend removals definatelly professional removal company, and doing they perfect!
Moved from London (United Kingdom) to Hague (The Netherlands)
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Amazing job. Definetelly would hire again. It was a smooth and fast move, everything i wanted.
Movers did everything to help me and manage to remove my piano from a second floor without any scratches. Again amazing!
pro
Speed
pro
Communication
Moved from London (United Kingdom) to Limburg (Germany)
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Guys done my move without any troubles. After all stress with previous removal company I am happy that I found Legend removals. Thank you! Definitely will use them again.
pro
Price
pro
Communication
Moved from London (United Kingdom) to Frankfurt (Germany)
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Guys was fantastic from start to finish. I really liked that from the first call i felt very important with this company. Thank you Legends!
pro
Polite
pro
Price
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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Thank you for your service. Everything passed well and without any problems. Highly recommend this company for everyone.
pro
Price
Moved from London (United Kingdom) to Brussels (Belgium)
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I would say that the service in general were good (for both pick up and delivery).
The only negative comment I would say was about the communication. I had an issue to use PayPal and my credit card for an unknown reason (my bank account was ok) to pay the remsining balance and I did not feel really supported.
Moved from London (United Kingdom) to Versailles (France)
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1 - Comunication with this company, was the best. As soon as I made online query for move, after 15 minutes I got quotation. Then after 30 minutes [name removed by Sirelo] called me and imaggine for 20 minutes he explained me whole process of my future move. At the end of the day I allready had all information and i have booked the move with them.
2 - On the day of move guys came 30 minutes before planned time. And they started to pack everything. I had many moves in my life but this time i was really surprised how carefully they was. Guys asked me not to menshion they names, so i will just say thanks for Legend Removals drivers and team for all job they did in my house. 4 bedroom house was packed and loaded in 3 vans for 8 hours! For all of my experience in past my house was packed for 2 days.
3 - On delivery day, in my house was 8 ppl for unpack and unload. Unfortunately i was not in my new house on delivery day but words of my wife was this: OMG honey they just finished to work! And it was lunch time. Guys unload and unpack everything for 4 hours!
At the end... Do I recommend this company? Definitely yes!
Will I use them again? Definitely yes!
How satisfied I am? 10 from 10
Thank you legend removals for your work!
pro
Comunication
pro
Speed
Moved from Nice (France) to London (United Kingdom)
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All stuff arrived in perfect condition. Everything was professionaly packed and delivered. Polite sales team, friendly drivers. Thank you very much Legends!
pro
Speed
pro
Communication
Moved from Luxembourg (Luxembourg) to Manchester (United Kingdom)
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Mine was a big move. I requested 2 luton vans and not knowing Luton vans como in different sizes and not being conversant with m3, I didn’t realise they quoted me for the smallest Luton vans available. The day of the move they came with 2 Luton vans, but I found out I had only paid for 1 and 20% of the 2nd (my quote was for half the m3 these 2 vans could hold). So instead of £2,200 I ended up paying above £4,000. I had some delays with my purchase and extended the storage. It took them 2 weeks to find a slot to deliever my move and they didi it in 2 goes as they couldn’t find 2 vans for the same day. When they delivered my things, the driver was alone (porter over slept and 2nd time driver was told I hadn’t paid for a porter). We had to shift heavy furniture which agravated my hip injury. To finish it off, many items went missing! I rang the owner of Legend Removals and he did deduct £150 for my troubles. He told me that I could claim on their insurance for the lost items. I sent him a text after the conversation to accept his suggestion and to request photos of the storage facility to see if I could spot my missing things. He never got back to me. I add that we had to buy many things for those 2 weeks as we had an empty house and hardly any clothes.
pro
They kept my plants alive.
pro
Friendly hard working drivers
con
Badly organised
con
Bad communication
Moved from London (United Kingdom) to Etten-leur (The Netherlands)
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Response of
Thank you for your feedback. We do apologise for the caused inconvenience. We have explained to you on the day that you had more items to move than originally requested, hence there was an extra charge for the space used on the removal vehicle. The 2 removal vehicles 20m3 and 24m3 arrived on the day to accomodate your original enquiry of 25m3, but we have collected 40m3 in total. Your move was happening during summer time when we were running on a really tight schedule and there was simply no room to deliver the excess volume on demand. The lost items unfortunately were reported after the 7 days delivery period, that was explained to you by the owner and he suggested the insurance route, however during the conversation as a good will gesture we have compensated for the lost items and the inconvenience caused during your move. This is something what is confirmed in writing. We are not sure what has happened to the text message, but from our side the case is closed, as we have compensat ed for the inconvenience. Thank you.
Thanks for deliver my packages on time. All of my antique stuff and cristals arrived safe!!! seriously i was thinking there might be damage but NOOO , everything was proffesionally packed and arrived in perfect conditions... Guys you did awesome
pro
Professionals
Moved from London (United Kingdom) to Haarlem (The Netherlands)
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Thank you Legend Removals for amazing job you done! After 3 days of my long move I finally in my new house and all of that, just because of you guys! Thanks [names removed by Sirelo] for this amazing job you did with all of my stuff. You are number one company I ever use in my life. Thanks!
pro
Professionals
pro
Politeness
Moved from Brighton (United Kingdom) to Paris (France)
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I was held to ransom on the delivery day requested to pay £600 for an extra 4 cubic meter in a van full of half empty boxes...

Moved from London to Paris over the summer. Whilst the initial quote was competitive c£2,100, the week before the move the collection date changed (thanks [name removed by Sirelo]!). They suggested they sent an extra 2 men to help on the day and do the move door to door (rather than over 3 days).

On moving day, only 2 men turned up 2 hours late. The extra two dropped by 4 hours late... so they didn't finish by lunchtime. The 24 cubic meter van was filled up to the 20 cubic meter paid for at around 6pm on sunday. With some items left : ) of course. I am then told any extra cubic meter will come at a price of £125... as per the contract. Held to you to ransom... they had to leave.
Best was the spivy call I got from the office on monday late morning.

[[name removed by Sirelo]...] 'if you don't pay for the extra 4 cubic meter (i.e. £600 or so), the team won't deliver!'. How Gracious... [name removed by Sirelo] speaks the best english out of them all and thinks he is a good salesman. But fact is he has the easiest job behind his desk making people caugh-up money while he holds up their belongings... Also he is not that good, after listening to a flow of poor arguments, I did manage to negotiate the extra down to £400 instead of £600 to get all my life belonging back...

Best was upon delivery boxes. Half empty boxes, poorly wrapped in the rush. A van badly filled with nothing dismounted, no efficient use of drawers etc... but the ransom had been paid (ask for pics I have plenty)
pro
initial quote (mind the final)
pro
quick
con
mind the extras!
con
quick... but rushed packing!
Moved from Paris (United Kingdom) to London (United Kingdom)
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I was really lucky to get good deal to move from London to Italy. Thanks to sales team that they gave me so amazing offer. All move for me was super easy because of Legend. Thank you guys for good job.
Moved from London (United Kingdom) to Milano (Italy)
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Its a fourth time we move with Legend removals in the last 7 years. It is really great to see the company growth from 1 man and van who only moved 20 boxes for me locally in Twickenham ages ago and now we are family of four people and Legends vans and friendly movers are packing and moving us 1000 miles away to Spain. Thank you, [name removed by Sirelo]. You did really well, we wish you good luck with your business!
pro
Proffessionals
Moved from London (United Kingdom) to Barcelona (Spain)
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Items broken and lack of care.
Bad experience.
Still expecting resolution on the case as my £900
tv was badley damaged and boxes completarem loose on the lorry at the delivery address.
pro
Satf at logistics
pro
Communication at logistics.
con
Delivery system
con
Lack of care
Moved from Weybridge (United Kingdom) to Cap Martin (France)
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Response of
Dear M.F., thank you for your review. We have checked your quotation and the email correspondence and can see that the move was booked for 6 boxes with the Regular service (owner packed boxes) that excludes our professional packing service to avoid the damages. We were not made aware of the TV shipment at any stage of the discussions. The details were passed to the insurance company and they will get in touch with you with the resolution. Thank you.
Absolut zuverlässig und die beiden Spezialisten vor Ort waren excellent
[names removed by Sirelo]
pro
zuverlässig
pro
preiswert
Moved from London (United Kingdom) to München (Germany)
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I didn know who else could do this job so good. I want to say thanks to Legend Removals that they found slot in they schedule for do my move in 2 day time period. All removal companies have said that they dont have free vans but Legend did it. Thank you guys again for this quick and emergency help that you did. Specially thanks to company owner it was really nice to talk with him over phone. Feels like you are speaking with professional.
pro
Communication
pro
Availability
Moved from Oxford (United Kingdom) to Copenhagen (Denmark)
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The administration of this company is appalling. Despite giving them 10 months notice of the move, they only confirmed the move date 2 days before. The result was that I was unable to book return flights because they were all full as it was half term. That then meant extra storage charges once the goods were in the UK. The company underestimated the volume to be moved and then charged punitive rates for the excess. The company seems to think that their planning should be to their own satisfaction and convenience rather than that of the customer. An indicator of how poor the company administration is was that the driver who picked the goods up was leaving and the three men who delivered the goods in the UK were also leaving.
pro
The driver who picked up was polite and helpful.
pro
The goods, in the end, were successfully moved.
con
Extremely poor administration and planning
con
Poor estimation of the amount to be moved.
Moved from Viborg (Denmark) to Kingston Upon Thames (United Kingdom)
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Response of
Dear M.P. , thank you for your feedback. I am sorry to hear about your experience, but we would like to share our view on the situation as well. We have collected your goods within the specified time frame in October provided to us back in January. The move itself was booked for the smaller volume versus what was collected on the day. We are glad that we had space on the vehicle to collect the extra items and have not denied to provide the extra service. In terms of the driver who collected your goods, I have checked and he is on 1 month holiday and he is still with the company. The other 3 man who delivered your goods are with the company as well. I am not 100% whether there was a miscommunication or something else, but the mentioned indicator is not the truthful part of your feedback. Thank you. Ilya
Legend removals moved us from London to Paris at very competitive price. [name removed by Sirelo] who took the booking, was efficient, knowledgeable and polite. The removals team turned up on time and got stuck in with the job straight away. They pack everything beautifully and did a great job of emptying the house. Everything arrived to Paris within the estimated time. Thank you to all the team who went over and above.
pro
Price
pro
Proffesionals
Moved from London (United Kingdom) to Paris (France)
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Leider wurde der erste Abholtermin nicht wahrgenommen. Das gleiche war dann auch bei der Lieferung der Fall. Generell ist alles unbeschadet in England angekommen, aber es hat viel Nerven gekostet zwei mal umsonst zu warten. Die Kommunikation war nicht die Beste.
pro
Preis
pro
Keine Schaeden, nette Umzugshelfer
con
Zuverlaessigkeit
con
Kommunikation
Moved from Heidelberg (Germany) to Birmingham (United Kingdom)
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Response of
Dear M.B. , thank you for your feedback and mentioning that your items arrived in a good state. I am really sorry for the delays at the collection and delivery, unfortunately we are dependant on a lot of factors outside our control ie road conditions, euro tunnel delays due to the stringent customs checks on a UK and France side, etc. We are really stressed as well, as you are when your move does not go, as we plan and promise and we understand your feelings when we are late. Thank you, Ilya Longo
Legend Removals moved us from the UK to Germany at very competitive price. Move manager who took the booking, was efficient, knowledgeable and polite. The removal guys turned up on time and got stuck in with the job straight away. They packed up everything beautifully and did a great job of emptying the house. They worked hard and were careful with our belongings. Everything arrived to Germany within the estimated time. Thank you to all the team who went over and above.
pro
Comunication
pro
Politeness
Moved from London (United Kingdom) to Frankfurt (Germany)
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Pros: the move itself was very quick: pickup monday morning, arrival monday night, delivery tuesday morning. The mover was nice and careful.

Cons: Except from the sales agent, it was really complicated to communicate with them. I have spent a whole weekend waiting for the mover, who did not come, and the move got rescheduled to the following weekend, without me being there any more... And even then I did not get a precise time range. On Sunday morning I got an email telling me that the mover would only arrive on Monday morning. In fact he was there on Sunday evening, but nobody could open, so he came back on Monday. Not any time given has been respected, the mover was either early or late by at least an hour and it was complicated to get in touch.
pro
Fast delivery
pro
Nice and careful mover
con
The dates and time given were not respected at all
con
Difficult to get information
Moved from Massy (France) to Reading (United Kingdom)
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Response of
Dear O.I , thank you very much for your feedback and mentioning about the quick delivery, we are always trying to deliver as soon as possible after the collection. I am really sorry that we were delayed with your collection, unfortunately that has happened due to unforeseen circumstances. We are sorry for the lack of communication with your move. We are definitely using your feedback to improve our service ! Thank you, Ilya Longo
Alles war super. Sehr gute Kommunikation, extrem professionell. Jederzeit wieder.
pro
Pünktlichkeit
pro
Kommunikation
Moved from London (United Kingdom) to Berlin (Germany)
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While the service was priced well and efficient - the men loading the van from my house to the depot literally threw my furniture into the van - it was all quite distressing and disappointing. They did not wrap the furniture as promised saying it would be wrapped once at the depot. The person who delivered the furniture was very good but much of it was damaged from the first part of the move with minor scrapes and damage marks.
con
Damaged furniture
con
No contact once moved and no response to insurance request
Moved from Wanatge (United Kingdom) to Montabaur (Germany)
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Response of
Dear L.V. thank you for your review. Please kindly contact our office on 0800 7797 888 to discuss your move experience. We cannot find your reservation in our system, thus cannot rectify whether the move was completed by us. Thank you.
I recently made the move from a small Gascon village back to the UK. It was a reluctantly urgent and stressful experience.
Phoning around for a quote was relentless but I found [name removed by Sirelo] in sales at Legends removals sympathetic as I wasn’t sure of the capacity or timing of the move. Once booked, [name removed by Sirelo] in transport was honest about timings of the collection and kept me posted as to the two assigned trucks whereabouts. When the lads arrived, [names removed by Sirelo] could not have been nicer. Efficient and patient they gave extra help when needed though they had a tight schedule to work within. The access to the property was difficult and they never complained once. I will definitely use them again and recommend their services to friends.
Moved from Auch (France) to Alton (United Kingdom)
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They were very very professional, helpful, friendly and made my two moves stressful free I would recommend them especially as I was a lone person
pro
Made the moves stress free
pro
Would use them again
Moved from Esher (United Kingdom) to Thames Ditton (United Kingdom)
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The actual move was very satisfactory but the company was guilty of sharp practice by not providing info on additional costs until it was too late to change .
pro
Efficient
pro
Friendly personal contact
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Hidden additional costs
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100% payment on advance
Moved from Ferney-voltaire (France) to Letcombe Regis (United Kingdom)
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Very good service. They were quick to respond, professional, easy to deal with, clear on what will happen, courteous and well organised. A truly great experience. I can definitely recommend them for moving.
pro
Professionals
pro
Speed
Moved from London (United Kingdom) to Copenhagen (Denmark)
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We had a quote done based on what was in our house and to move.. but after the movers had picked up everything we received a call mentioning that we had too many things and heavy and we had to pay double the price otherwise they wouldn't deliver to our property. Basically they pretend being cheaper than others but charge you more in the end...
we paid extra to get a specific day for the pick up and delivery =£400 more and the end on of the van was delivered 4 days late which was very inconvenient as we mentioned from the beginning we had a few weeks old baby and a toddler and needed everything at the same time. We were reassure it would be the case...
Also very poor communication: we were supposed to get informed 2 days before the move about the time slot for the pick up but we never received the call. I called several time on the day, I had to call over and over and the answers weren’t accurate.
con
Poor communication
con
Don’t take responsibility if the quote isn’t right and charge you more...
Moved from Chichester (United Kingdom) to Neuville Sur Saone (France)
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Response of
Dear [name removed by Sirelo], thank you for your feedback. We are really sorry to hear about your experience. As explained earlier due to the extra heavy weight of your goods we had to appoint the third removal vehicle for your move, instead of the two removal vehicles booked. We have sent the third removal vehicle over to your residence, as soon it became available to move your goods to South of France. We do communicate our clients, as usual 1 to 3 days prior the move and we keep them up to date if there are any delays. Our transport team members were in touch with you with the updates of the arrival of the third removal vehicle. Should you wish to discuss this further please call our customer service team on 0800 7797 888. Thank you. Ilya Longo
The Legend Removals did a fantastic job in dealing with our house move. They had a reasonable quote and provided excellent service.

The packers and removal team arrived on time and were extremely efficient and worked hard. They packed our belongings very well, we had quite a lot of fragile items. I definitely recommend using the packing service, as it is much quicker, it would have taken ages for us to pack all our stuff, as well as it is more secure as there was no breakages, they packed everything very careful. The move itself went as planned. All in all very good service, glad that we chose Legend Removals.
pro
Quick service
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Professionals
Moved from London (United Kingdom) to Paris (France)
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I moved 6 times and had different experiences in the past and Legend Removals were recommended to me by a friend for my move to Brussels. No stress at all, great communication and i will recommend these movers to my friends for sure. Thank you!
pro
Professionals
pro
Speed
Moved from London (United Kingdom) to Brussels (Belgium)
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Everything was really perfect. From beginning. Sales team polite, drivers polite and did great job. Special thanks to [Name removed by Sirelo] for keep me updated as i was away from my collection address. Thank you Legend removals for brilliant job.
pro
Communication
pro
professionalism
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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Très mauvaise expérience. Livré 12 jours après et tous mes meubles abimés.
con
délai
con
meubles endommagés
Moved from London (United Kingdom) to Annecy (France)
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Response of
Dear B.D. thank you for your review. We do apologise for your experience, however the standard delivery time frame is 2 - 14 days, up to 21 days in a peak season. I have personally organised the delivery at the earlier date of the items that were required, as the matter of urgency at no extra costs to you. Our insurers will be dealing with your claim, as soon as they will receive it from you. Please do not hesitate calling the 0800 7797 888 to resolve your case. Thank you, Ilya
I would not recommend for international moving. Stressful, expensive, terrible communication and made me feel as a customer that you can milk.
It was a very stressful and expensive experience for moving possessions between England and Belgium mid July 2018. I have paid removal company to move home possessions between France and England (of the same quantity) twice in the past consequently I have an experience about how the thing works a little. Here after you will find description and comments of the entire journey from sale to delivery.
- Sale:
As another customers reported the salesman did an incredible job to get me signed in a purchase order for £750. I opted for hoist option that costed £390 but I realised that the real cost was more about £250 and that the hoist company was located at the end of my street in Belgium then I have thought that I could save money by going direct. Then I informed Legend Removal team. Two days later I have changed my mind because I accepted that if I paid extra then Legend Removal would take responsibility for coordination and any potentially occurring extra cost. After that action the music changes completely with staff from Legend Removal. From this point onwards, the communication became very blurry and it seems that nobody could anymore provide any quantitative information about my removal. Prior collection, I have asked removal team through phone conversation to confirm the details such as collection location, delivery location, date for collection and so on. It was clear that the person(s) at the other end of the line struggled. At this point Legend Removal got £1,134. Whatever, I had a collection time slot it was between Thursday 12th and Sunday 15th July.
- Collection time slot:
Prior collection time slot, I did not receive any phone call that would help to narrow down the collection time slot. Then I sent an email on Wednesday 11th evening for knowing the collection date. On Thursday 12th morning, the team phoned me at 08:30am to say that they will be at collection address in 30min. I was 150 miles away the collection I had to be postponed the collection in the afternoon.
¬- Collection:
On the day of collection, I have seen two young men with a 19m3 location van. I noticed that no safety shoes were worn. Also, I noticed that no lifting equipment were available. When I questioned this point I was answered that they could not get the other van that itself contained these kind of tools. After an analysis of the items in the flat, the two young men started to move items (boxes, washing machine and sofa). Prior the collection, I measured all the items to ensure that the total volume was less that the one I have been quoted for. I decided not to take the fridge for this reason. Once the van was filled in with items I was told orally that the volume was higher than the one quoted for. One of gentle man tried to do some kind of calculations (un-documented). I explained that I have measured and documented in an excel spreadsheet all these items and that the sum of all these items was less than the one quoted for. I showed them the excel spread sheet. Whatever, I had to sign the collection note for a volume superior of 1.4m3 compared to the one quoted for. The contact with the gentlemen was both nice. Whatever one practice surprised me, indeed I was told by an experienced removal man that large items should be moved first then your fill the gap with smaller items. I mentioned that to the gentlemen but clearly they thought they knew better. One the day, I was charged £225 extra. From this point onwards, I was even more un-comfortable for the rest of the journey with Legend Removal. On the following day, I received an email that mentioned an unpaid invoice for £250. Then I emailed Legend Removal questioning this latest invoice and I phoned. Quickly, I convinced myself to pay £180. Legend Removal accepted my offer (payment) because they stopped sending emails. Whatever, I still strongly think that was not justified. From point of view this is very poor commercial practice.
- Delivery date:
The delivery date was provided through a series of vague communications. Meaningful communications took place through emails because the phone conversations were pointless as I could feel that employees were not capable to answer my query. The first delivery date mentioned was July 19th it was during the collection. This information was provided orally. It was clearly mentioned that was only an estimate. On the evening of July 12th, I was informed that I will be informed more accurately on July 16th. For now, the delivery window 20th up to . After querying I received a late email on 16th, I was now informed that delivery would take place on July 24th. In the meantime, I had wasted a week of my time and money in Belgium waiting for a delivery that would be carried out only the following week.
As mentioned previously Legend Removal was contracted for arranging a hoist service. In addition, the company was asked by myself for arranging parking space in front the building through Liege town hall. I both emailed my query in advance and provided a picture of the document that should be seen on the traffic cones that informs other car owners that a removal will take place on a specific day. The document show clearly phone number for who to contact. It is regular practice in Belgium to secure parking space when removal take place through the façade of building. It is usual for removal companies to take responsibility of this task. Read two paragraphs down for knowing what happened…
On the morning of the 23rd, I rang three times Legend Removal company using two different phone numbers. I was surprised that my phone communications were systematically directed towards voice message service of the company. Then I used the mobile of my partner that enabled me within one call to speak with operation manager. He seems surprised. Whatever, he gave me the time slot for the delivery. I was told between 09:00 – 14:00. As you notice once again I have not been informed about the plan of action within the previous three days as mentioned on the contract.
- On the day of the delivery (24th July):
As a fact, on the day traffic cones were not present and I had to find myself two car owners in neighbouring to move cars that stopped hoist man to set his equipment. For information hoist equipment needs nearly two parking spaces. Also ringing tens neighbours through located at the front of the building is not a pleasant experience. Cars were moved but you can imagine how stressful that was. It took one and a half solid hour to get this done.
At 10:00am delivery van arrived. The van seemed even smaller that the collection one. To be hornets I really think that it was. The gentleman was on his own. The reaction of the hoist man was very negative when he realised on the spot that he will have to do a job that is not his. In nature Belgium people are very accommodating and helpful but that was clearly outside is role and duty. On my side, I knew that I would have to help. (For information, in my past two removals carried out using a different company the company provided two men to do the job). The removal gentleman was pretending to have a phone conversation with a colleague coming from Paris to help us. What pure lies. Whatever, I requested removal blankets for the protection of the wooden floor and hedge of the window frame used to pass items (large cardboard boxes, washing machine, sofa …). The apartment was located on the second floor. All items went in within two hours. The colleague of Legend Removal employee never showed up.
At the end, I was asked to check that all items were delivered. I had sixty items that I all labelled from one up to sixty. The dimensions of my own labels were 10 cm by 10 cm. Whatever, for me that was the cherry on the cake because to my opinion it was the removal company to take responsibility for what was collected and delivered. They should have listed and put stickers on the items such as they knew what they collect and what they deliver. My own labels were just for comfort and re-ensuring that each item dimension could be traced back if required.
Conclusion:
There is nothing positive about my experience with Legend Removal. I did not feel as a valued customer. I felt that I should not have to pay the extra money. I do not recommend this company.
pro
I cannot see
con
Stressful
con
terrible communication
Moved from Milton Keynes (United Kingdom) to Liege (Belgium)
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Response of
Dear R.J, thank you for your review. We deeply apologies for the caused inconvenience. Our customer care team tried calling you regarding this experience, please call them on 0800 7797 888 to discuss this further. Thank you. Ilya Longo
Pas cher
Tout est arrivé en excellent état
La communication n'était pas excellents
pro
Prix
pro
Rapidité
con
Communication
Moved from London (United Kingdom) to Saint Germain la Blanche Herbe (France)
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A blip at the London end otherwise seamless.
Moved from Richmond on Thames (United Kingdom) to Berlin (Germany)
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They where very courteous and explained the whole process, was always able to get hold of someone and they kept in the loop through the whole removal. Would recommend to anyone looking to move.
pro
Excellent Price
pro
Fantastic Staff
Moved from London (United Kingdom) to Marseille (France)
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The experience I had with this company was absolutely wonderful. From the beginning everyone was very helpful and kind. The first phone calls with [Name removed by Sirelo] made me feel that one was in good hands in terms of moving. All drivers were very friendly. Everything arrived on time and in perfect condition. I will be very happy to recommend your fantastic service and maybe even will use it again if I ever decide to move to or within the U.K.
pro
All staff very friendly and helpful
pro
Everything arrived in perfect condition
Moved from London (United Kingdom) to Gerstetten (Germany)
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We had the most awful experience using Legend Removals. You need to read the below to understand how disgustingly we have been treated. Do not use them, it could happen to you!

We were due to move out at 9:00am on a Friday and received a call from the dispatch team at 8.45am to tell us the van had broken down and the move had to be postponed to the next day. At this point they told me we were the priority for the move on Saturday and when I asked if the movers could come at 9:00am, I was told it would probably be nearer to 8:00am as we were the first job of the day. Imagine how 'lucky' we were not to be kicked out of our flat on Friday!

We woke up early on the Saturday thinking the movers would arrive around 8am (as we were told) and ended up waiting all day for them. They told me several times by text that the movers were on their way, making up excuse after excuse (traffic, issues with straps), which clearly was a lie. I asked for the number of the driver and after insisting (they wouldn't give it to me) they gave a wrong number. I received a call at 4.30pm telling me the movers were 45min away, by which point we stopped believing and cancelled the move as this was probably another lie. We reached out to the owner on LinkedIn and he apologised explaining that 'the planned scenarios are subject to the alterations when other clients have more items to move/complications with the access at collection/delivery addresses'. So here came the truth! Our 1 bed move wasn't important enough to be prioritised although we were told as such. Who knows if the van had even broken down on the original day we were meant to move.

The experience with Legend Removals has been extremely stressful for us and the service has been appalling from day 1. I had to chase several times for quotes, updates and confirmations. I didn't even had confirmed timings until two days before the move although I chased for weeks!

As you will read above we have been outraged by the way we have been treated, and words don't even tell how furious we are. This has been the worst moving experience we have encountered. We even booked days off for this which have gone to waste. In the end we got a full refund but it doesn't cover the time wasted and stress we went through over these two days, having to find a new moving company with 36h notice and paying over the odds.
con
Liers
con
Dishonest
Moved from London (United Kingdom) to Croydon (United Kingdom)
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Response of
Dear Pascal, thank you for your review. We deeply apologies for the caused inconvenience. Whilst we agree that your move has been postponed few times due to the unforeseen circumstances outside our control, we were updating you on the status and also were answering your numerous calls during a day. When your removal crew was on the way to you literally 20 minutes away, you have cancelled your move. Our customer care team tried calling you regarding this experience, please call them on 0800 7797 888 to discuss this further. Thank you. Ilya Longo
Nice reliable competitive flexible
pro
Flexible
pro
Honest
con
May be the price
Moved from London (United Kingdom) to Marseille (France)
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Good sales pitch and discount to meet competitor, delivery on time and very friendly and caring. However, post-sales communication very poor and not as advertised - had to chase numerous times to confupick up and delivery dates, promised calls back never happened. This made the experience of moving country rather anxious.
pro
Price
pro
Delivery driver
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Communication
con
Post-sales experience
Moved from Southampton (United Kingdom) to Erfurt (Germany)
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Great all round. Picked up the day after I called to firm up the contract and sign.
Delivery to Lisbon took a couple of days longer than the 2 weeks, but everything arrived in good order nothing broken. The guys that did the packing up and delivery were great - Alex and Erik, and another Alex - super friendly and hard-working. The desk in London was also super responsive.
pro
Delivery guys were great
con
a couple of days longer than the 2 weeks, but hey Lisbon is a long way!
Moved from London (United Kingdom) to Lisbon (Portugal)
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They were awful. They kept on changing the move date at the last minute. They asked for a full payment before they moved me. They sent one mover even though they knew I lived on the 2nd floor and had heavy fornitures. The mover had been on the road for 4 days and the poor guy was exhausted. I had to call a friend of mine to help him carrying the fornitures downstears
Moved from Baumholder (Germany) to Saltaire (United Kingdom)
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Response of
Dear Ilaria, thank you for your feedback. I deeply apologise for changing the collection timings, unfortunately your driver was held at customs in Switzerland for the whole day without any reasons and then he received a green light and drove straight to you. The driver was on his own, as per chosen service level package. We are providing the porters upon request. Our drivers do normally spend 3 - 4 days in Europe due to the nature of the sector of the business. The removal industry is not one of the easiest sector of the business and there are a lot of components that may affect the collection / delivery schedule that we cannot control. I am really sad, that we have received 1 star review, as our transport planners are always on the phone with the updates to support you. I believe that we deserve at least 3-4 stars for the provided service, as really delays were not due to our fault. Please call 0800 7797 888 should you wish to discuss this further. Thank you, Ilya Longo
Pünktlich und schnell
Moved from London (United Kingdom) to Ottensoos (Germany)
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Not a single element of the move went as planned: dates for both collection and delivery were changed, repeatedly, although two people had been booked for the collection, one one turned uo, etc. The guys doing delivery and collection were great, but the overall experience was unimpressive in the extreme and I would not recommend them.
pro
Cheap
con
Inefficient
con
No agreed collection and delivery date in advance
Moved from Prague 3 (Czech Republic) to Teddington (United Kingdom)
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Very reliable and very good price for the service provided. Representatives were very patient on the phone and resolved all my request. They even answered the phone on Sundays!
pro
Price
pro
Availability
Moved from Bromley (United Kingdom) to Rangsdorf (Germany)
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Sehr flexibel und immer erreichbar.
Moved from London (United Kingdom) to München (Germany)
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I was only moving a few items, but they were collected at the time agreed and delivered the following day 1000 kilometres away.
pro
Speedy Service
pro
Competitively prices
Moved from London (United Kingdom) to Cransac Les Thermes (France)
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Moving from London to Nantes in France.
The vans and movers arrived promptly and did an amazing job, they were very considerate and tried to accomodate our last minute requests the est way they could. Everything arrived on time and in perfect condition, we finished late after 2 long days ut our movers were still smiling and helpful .
I didn't put 10/10 as I would have liked a better communication between the logistic department and us prior to the move.
pro
Speed and efficiency of the staff
pro
friendliness of the movers
con
communication prior to the move
Moved from London (United Kingdom) to Nort Sur Erdre (France)
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I would have liked to give them 10, but have chosen 8 due to the problems we experienced with the logistics regarding our move. What must however be said is that Ilya at Legends stands as a credit to the company as he is professional and shows the highest degree of concern for his customers' wellbeing. The drivers were also good. Ilya, to you, 10/10!
Moved from Stuttgart (Germany) to Southampton (United Kingdom)
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Thank you for your excellent service, from your first visit to all the phone calls made to different members of the team, to the final removals. You'll have all been very friendly and helpful, and as for your team (we had Artem, Alex, and Sergei) they were polite, friendly and above all hard working... I would highly recommend you and your team. Well done and thank you all.
pro
Price
pro
Communication
Moved from London (United Kingdom) to Vienna (Austria)
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The company never responded to emails on the [email protected] address. Then after 5 emails they responded and agreed I call Saturday. They never answered my call Saturday. They gave me 48 hours notice they would deliver my table. I advised I was in Spain and then cane anyway. Then 2 weeks later they cane but 3 hours later than the expected time. Not ideal as my partner took a holiday day. Then 1 man arrives. I paid to get it delivered to my flat ( paid extra re stairs) and he was just 1 man and couldn’t do it. So it went into my basement which is 10 stairs into the cellar.
pro
They speak English
con
No idea how to run a business
con
Don’t answer emails or phones or follow instructions
Moved from London (United Kingdom) to Munich (Germany)
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Response of
Dear Nicky, thank you for your review. I do apologise for your removal experience. I have just checked and your delivery method was a cost-effective part-load and excluded the 2nd mover to assist with the table. Yes, unfortunately we have brought your table while you were away in Spain, then returned to the base and re-delivered at no extra costs to you. With the part-load delivery methods and due to the road conditions we cannot promise / agree the exact delivery times, therefore the flexibility is required to accept the delivery. As emailed earlier we have not had 5 emails from you, as mentioned in your review. I am not sure why we are getting the 1 star review for the service, as essentially we have completed the work, as agreed. The [email protected] is not our main email address, although your emails were answered. Our main email addresses are [email protected] on our website for the removal quotation enquiries and [email protected] to check the status of your d elivery. Thank you. Ilya Longo
3 pick up points and 2 delivery addresses and everything went smoothly
Moved from Brentwood Essex (United Kingdom) to Ars En Ré (France)
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Everything was perfect however they’re a bit slow to answer by email and they aren’t well organized
pro
Good pricing
pro
Time respected
con
Slow to answer by email
con
It super organized
Moved from London (United Kingdom) to Paris (France)
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I was very happy with this company
Moved from South Croydon (United Kingdom) to Le Pallet (France)
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No problems, positive attitude of the team.
pro
positive attitude of both office and moving teams
Moved from Chichester (United Kingdom) to Ludwigsburg (Germany)
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Fast, flexible and personal service. Friendly staff, handling all items very carefully and with proper care.
pro
No dodgy business.
pro
Proper branded vans.
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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Really good communication, I change the items several time and got all the quote really quick, they were on time and the delivery was really quick and all the items were delivered in the condition they were handed. It iis really stressfulll to let all your items when you move abroad but thanks to their team everything was done with no stress.
pro
Communication
pro
Fast
Moved from London (United Kingdom) to Mercurol (France)
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Easy to deal with, provided quick response to my questions. Usually same day or at the latest following morning. Kept me informed. Friendly staff who were careful with my items. I moved my deadline forward for the collection and had to add a few items, this was no problem at all. Would and already have recommended to other people in need for removals.
pro
Flexible and friendly
pro
Price was right
Moved from Reigate (United Kingdom) to Berlin (Germany)
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When they came to pick up my items punctual, I was very satisfied about the company, but they delivered it on 13th working day instead max 10 as promised.
pro
Excellent assistance by workers
pro
Good email assistance
con
Punctuality
con
Too many excuses not reasenable
Moved from Fleet (United Kingdom) to Stuttghart (Germany)
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Response of
Thank you very much for your feedback and I can only apologise for the delay with the delivery of your items. We were under impression that your delivery is not time critical and can be delivered in a course of a month, thus we have scheduled the delivery slightly later and informed you about the progress.
Un tres bon service a tres bon prix
Moved from Londre (United Kingdom) to Le Bonhomme (France)
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Offered good service and price for overseas (EU) move from Germany to UK. Mostly good communication even though move was set up during the winter holidays.
pro
Competitive price
pro
Good communication
Moved from Gundelfingen (Germany) to London (United Kingdom)
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Extremely satisfied. The move was very smooth and professional from start to end. The owner was extremely helpful on the phone and via emails. We could establish a collection date quickly (and my request was kind of last-minute so I really appreciated their flexibility). On the day of collection, the movers were friendly, professional, and efficient. They helped me pack my items with extra care and it was really appreciated. I didn't immediately get a delivery date but I told them I was flexible and my move was happening during Christmas after all, which must be one of the busiest time of the year, so no problem with that. After the delivery date was confirmed, my goods arrived in France without any problem, the delivery guy was really helpful and professional. Everything was perfect. I would definitely recommend this company!!
pro
Professionalism and quality of service
pro
Cost
Moved from London (United Kingdom) to Dijon (France)
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Overall very good experience. Would benefit from slighty clearer information loop, double checking info are well communicated and in due time (getting a precise delivery date was hard). Also just one man delivering, I guess cost is a factor.
pro
Service quality
pro
Cost
con
Communication a bit slow, had to chase a lot
Moved from London (United Kingdom) to Lyon (France)
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Excellent service, professional movers, delivered despite weather conditions including snow and wind - and around winter holiday season.
pro
Price
pro
Professionalism
Moved from London (United Kingdom) to Best (The Netherlands)
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I wish I never came across this company. They were so bad that I even had to involve the police in the end..
I don't know where all the positive reviews are coming from because their business practices are dubious at best.
The whole moving experience was nothing but stress and disappointment.
Owner [name removed by Sirelo] courts you until you reserve and then all communication all but disappears. I had to chase him for the final invoice until the midnight of the moving day!
He knew the size of the van we needed and despite me specifically asking him to send the required van he sent a smaller sized van (which was by the way a rented van, not a Legen Removals van). Apparently the larger one 'had electric problems'. The van that came was too small so we had to make two rounds. His crew were stressed out because of that and blamed this whole thing on [name removed by Sirelo] who appeared to be a greedy entrepreneur who was exploiting his employees as much as he could.
Shamelessly, [name removed by Sirelo] then tried to charge me extra for the second round trip which was of course totally his own fault. If he sent the larger van as he had assured me, we would've only done one trip.
The crew also didn't flat pack a lot of furniture which made the things worse. It appeared to me that they were deliberately trying to do two trips to then siphon more money out of me.
Because of the delays due to the two trips, a number of my expensive tropical fish perished.
Worst came when I arrived at the new address after the second run. The crew had parked their car a couple of hundred yards down the street and kept my items as ransom until I paid the extra money that [name removed by Sirelo] demanded! Among the items 'on ransom' were my aquarium, old water and oxygen equipment (which I needed urgently as fish were dying) and the baby cot (it was around 10pm and my 1 year old was crying as he couldn't sleep without it).
I asked to at least unload those crucial items before I managed to speak to their 'boss' as they referred to [name removed by Sirelo]. They ignored me.
After warning them, I then had to call the police who admitted that this practice looked like a con business and suggested to pursue criminal damage if fish continue dying because of this.
Total con and dodgy business. Extremely disappointed with our experience.
Avoid if you have any sound mind and go for a more reputable company. I went for them to save a couple of hundred pounds but in the end paid way more than I had been quoted by a well known BAR-registered removals company.
pro
attractive initial quote
con
lack of communication, bad customer service
con
lying to customers, sending rented van
Moved from Farnborough (United Kingdom) to Reading (United Kingdom)
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Response of
Dear Akmal, thank you for your review and I do apologise for the experience you have had with you move. We cannot agree to 1 star review and I can see that you are simply trying to slate our company on the internet, because you are simply denying to accept the fact that the extra charges were added for the extra service we have provided to you on the removal day. You have been made aware of the charges on the removal day, before we did proceed with taking the removal of the extra items that were not originally listed-mentioned hence quoted for or were forgotten to be included by your partner or yourself, but expected to be moved free of charge. Please note that we take the defamatory reviews very seriously and cannot accept them on the internet. Me and You have had two 30 minutes phone calls and I have explained you that you can forward your disappointment to the BAR registered removal companies, who have surveyed and quoted to move 450 cubic feet in volume, you have also submitted the list of goods for the 450 cubic feet, but at the end it was close to almost 900 cubic feet move ( double of the original size), hence the crew have finished almost midnight instead of 5pm.... But they finished your move, they did not walk away from your family that evening. We did send the 2 man crew and the 700 cubic feet vehicle, as the crew can pack and move this move this amount of items in a course of 8 hours and the vehicles fits the 450 cubic feet volume. Yes, one of our larger vehicle was at the dealership for the repairs and we have used rented vehicle of the sufficient size for your removal, rather than calling in the morning and cancelling your move. You told us that the BAR registered companies quoted to move 450 cubic feet, but we have never seen their survey results, please forward it to us, as a proof. I am sorry that your fish have died, but we have not transported your fish, thus cannot be connected with their death. You have tried all means to avoid the minimal heavily reduced extra payment for the extra service by calling police, threatening our crew and threatening us by taking us to the court. The disassembly / re-assembly of the furniture items to the flat packed state would add an extra 3 - 4 hours for your move, but would not reduce the 900 cubic feet volume to the 450 cubic feet. From our conversations I understood that even with the extra cost we were still more cost effective than the BAR registered companies, not more expensive. I am not sure why you are telling something different over here? In light of the above I am asking to remove the negative review from Google and Facebook. The service was provided, despite the fact that there were extra items for the move. We have done the second trip, not denied the service. We have continued the service, although you have called the police - threatened us by court. We did explain and apologised for the inconvenience on the removal day and everything was settled. I am not 100% sure why have you decided to make the false statements online? Company owner - Ilya
After a few admin hiccups, Legend removals did a good job and were friendly, professional and solution-oriented.
pro
Small company so flexible and solution-driven
pro
Efficient friendly staff
con
Need to improve their admin system
Moved from Lewes (United Kingdom) to Naves (France)
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The removal itself was a smooth process, the packing was quick and professional and the delivery was also fast.
The only issues I had were the slow booking process by email (I couldn't phone them most of the time, so I preferred using emails as means of communication), since they are quite busy, they took a while to reply to emails at the beginning, but then it got better and replied in a timely manner. Also, my things were delivered at 10.30pm which was a bit late but understandable since the weather was bad. Fortunately, there was only one room worth of boxes to be delivered, but if it had been more, it might have been more problematic
Other than that, they are very a great company, professional and efficient while being very affordable, I highly recommend them if you're flexible on time.
pro
Good company, quick packing, professional removal, no damaged items
pro
Very good prices
con
Communication by email could be better
con
You have to be flexible on the time of the delivery
Moved from Hounslow (United Kingdom) to Le Havre (France)
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Legend Removals offered an excellent service. They picked up my furniture on time in London and delivered it to an out of the way house in France. I found them reasonable,dependable, approachable and efficient. Highly recommend them.
pro
Delivered as specified
pro
Reasonable price
Moved from London (United Kingdom) to Richlieu (France)
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Their entire team was helpful, prompt and knew exactly what they were doing. Carl in the UK was patient and helped me choose the right package based on my needs. I didn't feel rushed
pro
One of the cheapest movers in the UK
pro
They'll deliver your items within at least 2 days if you're moving to Europe
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
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The Legend Removals team were really fantastic from the phone contact to the final delivery they have been extremely efficient, great communicators and very friendly. I would really recommend them wholeheartedly to anyone
pro
Very efficient and friendly
pro
Great Value
Moved from Torcy (France) to London (United Kingdom)
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Zeer goede service en goedkoop.
Moved from Tilburg (The Netherlands) to Londen (United Kingdom)
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Très pro. 2 personnes venues pour 3 m3 à l aller comme à la livraison. Arrivée à l heure. Réception à la date et tranche horaire convenue. Personnel charmant et pro. prend soin des affaires à transporter.
pro
coût
pro
Qualité
Moved from London (United Kingdom) to Colombes (France)
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GOOD PRICE
good packing service
we order a dedicated service and they had other items in the truck
pro
price
pro
reactivity
Moved from London (United Kingdom) to Ambilly (France)
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The service and price were excellent. Also, they were always responsive both via email and phone every time we had questions. The driver was on time and was very friendly and helpful making the process very easy and smooth.
Moved from Berlin (Germany) to London (United Kingdom)
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Everything went according to what they told me, very happy with the service, highly recommend them
pro
Great service
pro
Kindness
Moved from London (United Kingdom) to Luxembourgs (Luxembourg)
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I have to say i was not expecting such an amazing service... First of all they gave me the best price for the job, than i called on a Saturday and there was somebody to answer all my questions and help me out with everything, including arranging it as soon as possible. I was sending some furniture from London to Brussels and they came on a Sunday with in the time-line they gave, than they did all the packing and everything with smiles, to ease my mom concerns show how everything is placed in the truck, not only that but they offered help if we needed to change a place of something in the house. The same evening i received the items will be in Brussels by Tuesday between 8 am and 12 pm. Early this morning i receive a call from my brother that they were early, fast and extra helpful again with smiles. I sincerely can give these guys 10 out of 5 .. So f you are looking for a mover from one country to another trust these guys. I highly recommend them.
pro
Best Price
pro
On time
Moved from London (United Kingdom) to Brussels (Belgium)
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I highly recommend Legend Removals, nice people, fast wrapping and packing, reasonable price, I didn't expect everything to go according to the plan but it did, they did exactly what they said, couldn't be more satisfied with the removal services, they really took all the stress away
Moved from London (United Kingdom) to Luxembourg (Luxembourg)
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Very efficient service,
Easy to book in
Keep updated throughout move.
Moved from London (United Kingdom) to Luxomburg (United Kingdom)
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They were very fast, polite, ponctual, inteligent, practical, flexible.
I decided to move on Friday afternoon. They gave me a slot for collecting my stuff on Saturday from the storage in London. Sunday morning they parked in front my house in Paris.
Nothing got lost or broken, not even a little scratch !
All happened as previously described by Ilya.
The drivers were clearly very correct people.
Payment was as agreed, no hidden extras.
If I decide to move tomorrow again, they are definitely my first choise.
Thank you Ilya and team for facilitating my transfert.
Best wishes to your business.
pro
Best Offer
pro
Polite
Moved from London (United Kingdom) to Paris (France)
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Professionals!
pro
Politenes
pro
Professionals
Moved from London (United Kingdom) to Lima (Peru)
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Very helpful and got back with answers to my questions quickly
pro
Professional service
pro
Competitive price
Moved from Kent (United Kingdom) to Limousine (France)
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Good service overall but lacking minor attention like no mattress cover and had to wrap and prepare our large screen TV guilt mirror.
pro
Price
con
Would prefer them to estimate load size
Moved from Kent (United Kingdom) to Ladinac Le Long (France)
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All went as well or better than expected
pro
Excellent Communication
pro
Ability to understand requirements
Moved from London (United Kingdom) to St. Remy Blanzy (France)
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Professional, courteous and polite. They damaged nothing and went the extra mile to help me - even moving furniture from the house to the shed that had nothing to do with them. Tho I supplied an inventory, they happily accepted extra stuff without demure or price hike. The best movers I've ever had.
pro
service orientated
pro
cost effective
Moved from Wooburn Green, Bucks (United Kingdom) to Kenton (United Kingdom)
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103 reviews

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