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Services
International removals
National moving
Art transport
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Reviews
6
Sirelo and Google reviews
75% of the users recommend this removal company
Madina Orazbayeva
December 24, 2021
on Sirelo
The entire process was easy because [name removed by Sirelo] was always there for me. I didn’t have to chase her or wait for response too long. Everything was happening per schedule and as agreed. My things were delivered in good conditions. Their local partners in Almaty also provided good service, stored my things at their warehouse until I was ready to get them.
Responsiveness
Quality
Moved from Geneva (Switzerland) to Almaty (Kazakhstan)
D.B.
February 28, 2020
on Sirelo
Regular and accurate updates throughout the relocation process, expended extensive effort in achieving customs clearance at destination, support and advice given in seeking and recommending warehouse facilities at destination, providing advice and guidance on aligning in-transit insurance to requirements.
Open,honest communication
None
Moved from Cape Town (South Africa) to Krasnodar (Russia)
E.K.
December 30, 2019
on Sirelo
I absolutely satisfied of service. Staff is highly professional: Both the packing and unloading were performed in an excellent manner. Management was helpful and answered for my questions and requests fast. Movers were polite and enjoyable to work with. They handled everything with care. I am extremely pleased with my moving
Moved from Toronto (Canada) to Sochi (Russia)
S.S.
January 11, 2019
on Sirelo
I would not recommend using M&TM freight at all. I chose this company to ship 2 cubic metres of household goods for my family. Prior to collecting the goods they seemed helpful and friendly to work with. Since they have collected my stuff for shipment they have been extremely untrustworthy.
The quote they offered was for no more than 2cbm. I asked a few details about how I should prepare my items so as to not exceed this limit and they were not concerned about these factors. We still made sure to pack and measure everything to fit within these parameters. On the day of collection all our things were repacked by their team, which I appreciated, only to be told a few days later I needed to pay extra for exceeding 2cbm. We were prepared to make adjustments at the point of packing to ensure we did not exceed our limit but were not given this opportunity. I payed this amount grudgingly.
Later I asked a question regarding our shipment which is when I found out that it was going to be delayed. My shipment was originally quoted as being delivered within 5-6 weeks. Now I am told that it will arrive at best 2 months after this timeframe. Due to this huge delay in delivery I requested that my shipment be redirected to an alternative address. The company then had the guts to charge me for this and blame me for the delay because it was greater than 2cbm.
Please do NOT use this company for your international freight services. They offer a good quote but only to entice you and then change everything and make you pay for it since they are holding the power whilst holding your things. They have been very rude and not taken responsibility for their mistakes, instead passing on the costs to me as the customer. I should not have to pay for a company’s mismanagement and poor business skills in their area of expertise.Read more
The quote they offered was for no more than 2cbm. I asked a few details about how I should prepare my items so as to not exceed this limit and they were not concerned about these factors. We still made sure to pack and measure everything to fit within these parameters. On the day of collection all our things were repacked by their team, which I appreciated, only to be told a few days later I needed to pay extra for exceeding 2cbm. We were prepared to make adjustments at the point of packing to ensure we did not exceed our limit but were not given this opportunity. I payed this amount grudgingly.
Later I asked a question regarding our shipment which is when I found out that it was going to be delayed. My shipment was originally quoted as being delivered within 5-6 weeks. Now I am told that it will arrive at best 2 months after this timeframe. Due to this huge delay in delivery I requested that my shipment be redirected to an alternative address. The company then had the guts to charge me for this and blame me for the delay because it was greater than 2cbm.
Please do NOT use this company for your international freight services. They offer a good quote but only to entice you and then change everything and make you pay for it since they are holding the power whilst holding your things. They have been very rude and not taken responsibility for their mistakes, instead passing on the costs to me as the customer. I should not have to pay for a company’s mismanagement and poor business skills in their area of expertise.Read more
Friendly to talk to
Completely failed to do what they gave in their quote
Poor communication once they had my stuff
Moved from Moscow (Russia) to Brisbane (Australia)
