AVOID THIS COMPANY AT ANY COST
DO NOT PAY ATTENTION TO THEIR POSITIVE REVIEWS AS LIKELY FAKE. PLEASE READ ALL NEGATIVE REVIEWS AS IT IS A TRUE PICTURE OF HOW THEY OPERATE!!
This company is run by a bunch of arrogant criminals who quote one fee online then try
charging you a triple fee for the overtime in the same timeframe and the same hours they have already charged you for.
Booked this company online to move my remaining items and paid the deposit of £69 towards £252 quoted fee that was due upon completion of the removal into the Uxbridge storage. We agreed the overnight fee of £150 plus VAT from 8 pm -8 am and for the driver to take all my items into the Uxbridge storage I paid for at 8 am the following morning. .Once the driver started offloading my items I was sent a text to pay extra 4 hours
bringing it to a new total of £803
I asked Que Removal to explain this new total of £803 and they said it was for extra 4 hours on top of the overnight fee of £150 plus VAT we agre
ed previously. However, this is the same time frame 8 pm -8 am I already agreed to pay the overnight fee of £180 for
The loading of the van started at 6.10 pm and it was completed by 8.20 pm . I agreed to pay the overnight fee of £180 from 8 pm till 8 am the following morning . The driver called me in the morning at 7.38 am to tell me he was driving to the Uxbridge storage to offload my items The driver started offloading the van before 9am Shortly after 9 am I was texted by Que Removal to pay £803 . I asked for an explanation of the new total of £803 as it was different from what we agreed and he texted back threatening if I did not pay by 10 am they would drive away with my items
They quoted the below breakdown of the costs:
• Outstanding balance (initial booking is £252): £189.00
• Four hours overtime (plus VAT per hour): £434.00
• Overnight storage fee: £180.00
• Total (including VAT): £803.00
I explained that we did not agree any overtime of 4 hours but the overnight fee of £180 from 8 pm-8 am.
I was then in transit travelling to my destination by plane and whilst in transit the Que Removal unlawfully took my items from the van that was offloading my items into the Uxbridge storage I paid for and instead took the majority of my items into a random storage in London without my consent, permission or knowledge
Once I reached my destination I communicated with Que Removal and we agreed the new total of £369 that included the initially quoted fee of 252 minus the paid deposit of £69 plus the agreed overnight fee of £180 .
I paid £369 immediately upon reaching this agreement.
However once I paid the Que Removal company started demanding I pay the daily storage fee if £190 plus VAT and holding me at ransom to either pay this phenomenally high daily storage fee of £190 plus VAT per day or not have my items back.They threatened to dispose of my items To this day
I am still waiting for my items to be made available for collection free of charge from a the storage they took the majority of my items to without my consent or knowledge!
These men should not be allowed to trade!
They behave like a bunch of criminals.
They have also been reported to the trading standards agency.
Stay away from this company .
AVOID AT ANY COST !!!!Read more
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