‼️Reading the negative reviews; seems to be a repetitive behavior of this company when they want to drain your pocket- the owner response to the bad reviews are unprofessional and petty.
We experienced the same today! Unfortunately. The two men in van are great and polite despite being late, they received help from my family, however it still took a long time as my family noticed they started to move slow.
We left 5min after the drivers and they arrived after us - I presume driving around to waste time!
My mother over heard the man on the phone who I presume owns the business telling the driver not to release the last batch until we pay him - bullying tactic
We asked for money off - which he stated no. We ended up paying £998 for two trips.
- Damaged our 60inch TV and does not want to pay compensation…
As stated previously from other reviews the owner has bad customer service, he doesn’t take accountability, extremely petty and over charges for he’s fees.
He pays f
or he’s reviews 5 star - I should have read the negative reviews before ever thinking to book with them!Read more
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Let us deal with the facts, since your review is now a mixture of half-truths, projections, and what can only be described as pure performance
You originally booked two men for two and a half hours. You used nine and a half. That is more than triple the time. You paid for exactly what you used. This was not a fixed rate. It was hourly. You were not overcharged. You were charged correctly. But instead of thanking the team for staying and completing your move, you have chosen to rewrite the story into some sort of horror show of oppression and scams. We are a moving company, not a conspiracy theory
Now let’s talk about the five ton truck. That vehicle is large enough to move the full contents of a three bedroom house. It did two trips for your job. Your load was far beyond what you claimed during booking. The fact that our team completed it in one day at all was a credit to them and to your family who helped. You praised the movers as polite and great. Then accused us of scamming you. You cannot praise people and call them thieves in the same breath. Pick a narrative
You complained that the lorry arrived five minutes after you. You were in a car. They were in a fully loaded commercial truck. If you truly believe that five minutes of slower driving is a sign of a scam, then logic is clearly not your strong point
The TV situation is another level entirely. You called us to claim we damaged a TV. The same TV our driver saw in your skip. The same TV another man tried to take, and your own mother stopped him, saying you were keeping it for repair. To then turn around and claim compensation for it is beyond dishonest. It is just embarrassing
You also criticised us for asking for payment before the final unload. That was not a bullying tactic. That was a necessary move. Because from your behaviour it was crystal clear you had no intention of paying in full. And we were right. You refused to pay for the final thirty minutes and told us to forget it. We did. But do not confuse leniency with weakness
Finally, the most telling part of this entire situation was when your partner encouraged you to pay and move forward. You slapped him in front of our team. That was not a disagreement. That was abuse. That was control. And it gave our staff a clear view into exactly what they were dealing with. You say we used bullying tactics. But from what we witnessed, the only person being bullied was your husband
This review is not a reflection of bad service. It is the reaction of someone who lost control of a situation they thought they could manipulate. And now that you had to pay the proper price, you are trying to save face by playing the victim
To future customers reading this please know we work with transparency. We charge for what is booked and what is used. We are not afraid to stand up to dishonesty and we will always speak the truth when attacked unfairlyRead more