We found reloux to be excellent in every way. From collection, packing date to prompt arrival by the crew who were very swift and professional, made the move much less stressful than anticipated.
We would recommend them and would definitely use them again.
Moved from London (United Kingdom) to Valencia (Spain)
Я использовал reloux, чтобы переехать в Москву, они упаковали все мои товары, помогли с таможенным оформлением в России, доставка была очень профессиональной, все прибыло в целости и сохранности. Спасибо за такой отличный сервис, и я обязательно порекомендую ваш сервис своим друзьям и семье.
Moved from London (United Kingdom) to Moscow (Russia)
I moved with Reloux and my experience was fabulous from start to finish. Very friendly team. Great packing service. Highly recommend them!
Moved from London (United Kingdom) to Vienna (Austria)
Excellent customer service and professional staff. I moved from the UK to Finland. I highly recommend this company as they not only packed and shipped my stuff in a neat and careful way, but also their price was lower than other similar companies. I highly recommend this company.
Moved from Manchester (United Kingdom) to Espoo (Finland)
We moved house in early November and reloux were amazing. They arrived at the time stated, packed all our belongings into 20ft container. We moved into our new property and again they arrived promptly in Cape Town, South Africa. Their staff are exemplary and everything was done with extreme care and nothing was too much trouble. Excellent service.
Moved from London (United Kingdom) to Cape Town (South Africa)
Do not use Reloux.
We moved from UK to USA in June 2020 and we finally received our shipment towards the end of October. The company had blamed the major delays on Covid, which granted shipments were backed up a bit but not as long as it took our shipment to get to us and also the process working with Reloux was a nightmare.
Our major complaints regards Reloux are the lack of communications, transparency and follow-through we have received from Reloux.
Since our initial consultation, [name removed by Sirelo] said all of the right things about our international move from London to the US and quoted us a 8 week turnaround. But as the move unfolded I soon realized he over promised and under delivered.
1) [Name removed by Sirelo] in the beginning was responsive and promised a smooth execution but once we paid for the shipment the communications dropped off. I had to chase him to get answers about the status of the shipment. And on the rare occasion that I got a hold of him live, he always had an excuse or evasiveness as to what was going on.
2) [Name removed by Sirelo] is the Relocation manager and he was NOT transparent with us at all. We specifically noticed that he removed pertinent information on moving documents that he sent to us to sign. So we lost trust at that point. The movers recorded cubic meters on the form we signed on moving day and a few days later [Name removed by Sirelo] sent us the same form with the cubic meters and our signature erased from the form. We asked him for the original form but he was very reluctant to share it with us.
We tried to understand the charging structure from [Name removed by Sirelo], and when I pushed him on contradictions in his explanations he actually threatened me that he would charge us for storage if I kept complaining. As with [Name removed by Sirelo], we never received any proactive updates from [Name removed by Sirelo] and I always had to chase him. It was evasiveness the whole way through.
Imagine being met with complete radio silence about all the belongings in your house.
3) We were never notified when our shipment would be delivered. The delivery company in the US called us the day of to ask if we would take our delivery today. We were not ready to accept about 150 boxes in an hour. Luckily we were able to reschedule with the local delivery company which they were great to work with. They also explained that they were not given any notice from Reloux of when the shipment would arrive in their warehouse.
4) When we did complain to management, [Name removed by Sirelo] (Reg Sales Manager) offered us £200 as a ex gratia payment if we would keep out mouths shut. I ethically will not do that as to why I am sharing my experience with you.
5) I can send some pics of what your stuff may look like if it were packed by Reloux. [Name removed by Sirelo] claims that shipments shifts a little during packing but pictures will show you it is not shifting that is the issue.
Of course COVID is going on. We have experienced that in our own jobs and in working with our own clients on their Covid delays, we've experienced delays in our personal journey of moving across continents, and in myriad other facets of daily life. In all that, the only serious issue we’ve had and the only complaint we’ve made is with Reloux, because the lack transparency and communications and the complete loss of trust from the management team.
Moved from London (United Kingdom) to Denver (United States)
Response of Reloux
January 13, 2021
Thank you for taking the time to leave a review and I am truly sorry to hear of your dissatisfaction. I understand your goods were delivered to you on the 22nd of October 2020 and you will recollect we have addressed your first complaint about the same matter already.
We have commenced your move while in the middle of the global pandemic. We have agreed to come, pack and take the goods into our warehouse until the shipments are dispatched due to Covid situation. Due to the these circumstances your shipment was subject to a delay which was beyond our control – the pandemic is global. I am sorry you feel there was a lack of communication with us, as we have replied to each of your emails and we have called you numerously.
We have kept you updated with all the information which was provided at that time to us by shipping lines. With regard to the delivery of your goods, having spoken with you number of times, we took on board that you needed your goods as soon as possible, and we did our best to push for the a priority delivery from our agent on the US side. I understand that you were also in touch with the agent directly.
I hope you appreciate that the main priority for the US customs was at the time of the global pandemic was PPE, medical supplies and food. The household goods and personal effects (not only yours) were treated as non-priority and hence would be customs cleared later than the priority shipments.
On the moving date our crew have packed all of your items professionally and according to the packing guidelines, and I am pleased to see that everything arrived safely.
When we were allowed to dispatch your belongings, your container was held in the UK port due congestion, which we have communicated to you on multiple occasions. On the other side upon arrival at the US port your container was subject to another delay (as explained above), which again were caused by massive congestion due to USA custom backlog by clearing priority goods first. As a goodwill of gesture and even though the delays were out of our control we have agreed to pay £200 compensation back in October 2020 - despite not even being a cause of a delay in both UK and US ports/customs.
With regards to the paperwork, the volume of your goods was nearly as full as the 20’ container, our crew has written the volume of each item on the paperwork – to which I drew your attention and advised that it is not standard practice/not necessary to do that, since everything will be measured anyway. I am sorry that you have translated it as transparency matters. I would like to highlight that we have subsidised some and charged for the lesser volume to help you with your move.
We are really sorry your move to the US was not as swift as we would all have liked it to be. During Covid 19, we are glad that we can still serve our clients and would be appreciative that there is an understanding about somewhat delays at ports and customs worldwide.
All in all it was good. During the move itself there was some confusion since a subcontractor was used for the transport. Ot was also difficult getting the parking sorted in Berlin as the info needed for the council was given too late. However everything worked out in the end and made it’s way safe to Berlin.
confusion during move with subcontractor
late Info given for parking in Berlin
Moved from London (United Kingdom) to Berlin (Germany)
Response of Reloux
January 4, 2021
Thank you for your input. I would like to apologise, however it appears there was some sort of misapprehension. Due to covid there is a limited number of vehicles travelling to Europe and it would not be possible to provide registration number plate a month in advance. Also, it was our own driver that travelled to Germany and the service has been upgraded to dedicated rather than part-load option, without any additional cost being imposed. This was done to ensure the goods are delivered prior Christmas 2020 which was successfully achieved.
Reloux provides excellent service. Always responding quickly and friendly. Because I was only moving 10 boxes from Belfast, they proposed to use UPS to do the move for me. This worked quite alright, except that in Belgium UPS provided poor service by failing to deliver the packages and not calling me or taking contact with me to arrange a new delivery, so they sent back everything to Reloux. Reloux then offered to move the boxes itself on its own costs to repair what had happened. They made true on this promise, for which I am very grateful.
Good price/quality balance
Moved from Belfast (United Kingdom) to Brussels (Belgium)
From first conversation with Reloux team, I was assured I was in safe hands. [Name removed by Sirelo] was extremely helpful in walking me through the catalogue of shipment and packaging services. He provided prompt assistance throughout the process - despite my shipment being relatively small.
On day of collection, [name removed by Sirelo] from Reloux, arrived on time and meticulously packed the shipment. Furthermore, local agent provided prompt delivery.
I am extremely satisfied with the service provided by Reloux and will recommend them to my family and friends.
Moved from London (United Kingdom) to Singapore (Singapore)
For me it was a very stressful period, having to move countries during a pandemic. So many companies requested a lot of information and were charging huge prices. Reloux was cheap, very good in communicating and offer all I needed: move my stuff over. They didn't make a fuss about having 10 or 11 boxes or even a loose frame. On the day of moving I even threw in an extra suitcase, which was no problem.
On the moving day, sadly enough, the truck broke down and the company showed up late at night instead of at midday. But for the inconvenience they stuck my stuff on a direct truck, to holland and all my boxes arrived in a day and a halve! Absolutely amazing!!! Super happy with the quick service and the careful handling of all my belongings.
Moved from London (United Kingdom) to Barneveld (The Netherlands)
I found the company to be well managed and efficiently run. Any questions I had were answered clearly. There was always someone I could contact, which I did on a couple of occasions. I chose to have the packing service and despite the difficulty with managing the Covid 19 outbreak the gentleman that came to do the packing was excellent. Careful, neat and tidy.
Moved from Chingford (United Kingdom) to Trélex (Switzerland)
Very kind, very flexible even on short notice and in the midst of the pandemic. Thank you for making sure all my belongings were moved within short notice and very well packed and friendly staff.
Moved from London (United Kingdom) to Paris (France)
Great service. Made the process of moving from UK to France in a couple of weeks much less stressful. Would highly recommend.
Moved from Gloucester (United Kingdom) to Flayosc (France)
They were super fast to reply, organised a quote for me within an hour, hands on and professional staff, helpful and friendly on both ends with a fast delivery time between countries.
Fast, friendly, efficient, reliable
Moved from London (United Kingdom) to Warsaw (Poland)
i can't describe the company for im not fluent in english and they have been so incredibly efficient and helpful that i am speechless. friendly environment that help you since you book till they come and pack. im going to use them again very soon! and yes i recommend them to everyone, domesticly or internationally! please book with them no way you will be disappointed!!
Moved from London (United Kingdom) to London (United Kingdom)
Absolutely excellent service!! Very efficient, reliable and trustworthy. They were very easy to reach by phone and by email. Everything was so well organized. Really happy about this service! They made my move to Vienna (from the UK) less stressful!
Nothing negative to report
Moved from Cambridge (United Kingdom) to Vienna (Austria)
Good service, on time and according to the offer. Impressive individual attention.
All items arrived in perfect conditions and even before than planned.
Moved from Swansea (United Kingdom) to Rotterdam (The Netherlands)
I had a great experience with Reloux, they helped me with packing and moving from Spain to London without me being there. Everything was professionally packed and delivered within a week. [names removed by Sirelo] were very understanding and quick to respond to all my questions, they made an otherwise stressful situation so easy, highly recommend!
Fast and reliable packing and moving
Moved from Madrid (Spain) to London (United Kingdom)
We had to have our daughters things shipped back from Wales to France, in the middle of the COVID confinement. Although the situation was complicated, Reloux did great. Schedules and promises were kept.
Moved from Bangor (United Kingdom) to Balma (France)
We moved back to London, and used Reloux. Fast and reliable service, very polite and positive packers, crew leader [name removed by Sirelo] has supported us throughout the move. Great customer service from the office guys, I've felt very reassured about the process and the whole task has been made very easy to accomplish.
Moved from Kent (United Kingdom) to London (United Kingdom)
I moved my room from London to Spain and I couldn’t be more satisfied choosing them. Excellent service. Fast. Easy. Very reasonable price. I will definitely recommend. Very happy:)
Moved from London (United Kingdom) to Puertollano (Spain)
Everything was done smoothly and quickly. So helpful staff - no complaints what so ever. I can recommend them with the best regards.
Moved from London (United Kingdom) to Aarhus (Denmark)
5 star experience! I wanted to move my belongings and some furniture from London to Amsterdam but I was already in Amsterdam. I expected this to be a nightmare scenario but with these guys, it was the easiest move I've ever done (and I've moved many times). Excellent communication, transparent, competitive price, quick, I genuinely cannot recommend the services of this company enough. I was kept informed about the progress of the delivery at every step of the way and when the truck arrived in Amsterdam, the guys delivering were brilliant. I think the biggest surprise for me was how well everything was wrapped and packaged. The level of care that went into protecting the items made me realise this is the only moving company I am going to work with from now on. It is because of reviews that I contacted Reloux, I encourage everyone to share their true experience as we all benefit from that.
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
Relocation went very smoothly, communication with Reloux was really good, staff very helpful. If I have to organise another one will definitely use them again.
Moved from London (United Kingdom) to Frankfurt (Germany)
we've used Reloux to move back to the UK. The whole experience was made comfortable, easy and straight forward. Transit through EU was quicker than expected and delivery was smooth and stress free. The guys are very professional and know exactly what they are doing!
We are sure to be using their services again!
Moved from Kiev (Ukraine) to London (United Kingdom)
My move was from London Holborn to Berlin. Polite movers, Paul was very helfpul with answering my questions and packing at my flat in Holborn, they really made it look easy and straight forward. I might be back to the UK next year and will not hesitate to use Reloux again.
Prompt, polite and careful
Good price and fast transit to Germany
Moved from London (United Kingdom) to Berlin (Germany)
I was already in Canada during the Covid-19 pandemic and was trying to arrange for my things to be moved before they got stuck in the country, so using WhatsApp saved me international fees on texting and calling. Reloux responded first to my request for a quote from multiple companies and was extremely personal while professional, so it was like I was dealing with real people who cared about my things as much as I did. They answered all my questions and were very prompt, and made me so comfortable as I was anxious about my things. There was lots of communication via email and WhatsApp and I felt very well-informed and confident in their services.
Minor English language errors in communications
Moved from Beaconsfield (United Kingdom) to Ottawa (Canada)
The company had great communication throughout the whole process. They were great at giving direction and made the moving process very easy! Special thank you to [Name removed by Sirelo], for being so kind and helpful.
Moved from London (United Kingdom) to San Francisco (United States)
We had no choice but to do an move office during the COVID19 lock down and were unable to move into our new office. Reloux came to our rescue and provided and packing and storage service. Communication is great and the teams are professional and efficient
Moved from London (United Kingdom) to Storage (United Kingdom)
We chose Reloux to help us move from London to New York City in the USA. They were very friendly and professional, explaining the whole process for shipping to the USA with options. The Reloux moving team made sure everything was packed carefully and did a great job loading all of it into our container.
Once everything arrived in New York, it was unloaded into our house in perfect condition. Didn’t want to forget to mention that the crew in New York did fantastic job also. Many thanks to Reloux, definitely recommend
Careful and professional with my possessions
Moved from London (United Kingdom) to Nyc (United States)
The removal of my boxes from the Netherlands to the UK was handled with care and I felt reassured that everyone involved cared about getting them delivered to me safely. If I felt in the dark about what was going on at any point, I could quickly and easily get answers via phone or email.
Moved from Utrecht (The Netherlands) to London (United Kingdom)
My partner and I moved from London to Belgium on short notice.
We contacted Reloux for a quote and received a prompt reply. When calling with questions, we immediately received answers and advice.
We needed additional boxes and these were quickly delivered to our door. We packed our goods and everything was collected in as little as 2 days.
Throughout the transfer we had good communication with Reloux via email and over the phone.
All-in all, great customer service, quick delivery from door to door with all our boxes present and in a good condition.
We strongly recommend Reloux when you plan on moving.
Quick Collection and Delivery
Moved from London (United Kingdom) to Olen (Belgium)
I moved from Dubai to Manchester to start my study at Manchester University and I was looking for a company that could provide storage after shipping for my goods to UK, Reloux has arranged packing for my books and clothing and desk to shipped to UK. I have received everything perfectly and I like to thank Reloux team and totally recommend them for shipping service.
Moved from Dubai (United-Arab Emirates) to Manchester (United Kingdom)
My wife booked this move with Reloux and they have provided an extraordinary service for our move from London to Zurich, Switzerland, our boxes arrived fast and safe. I will definitely recommend Reloux. Many thanks.
Moved from London (United Kingdom) to Zurich (Switzerland)
A brilliant service from [name removed by Sirelo] at Reloux from day one to my belonging was delivered in Norway. Highly recommended
Moved from Blackpool (United Kingdom) to Stavanger (Norway)