After seeing really nice reviews, I used Sherpr for an international move that included storage. While the customer service representatives (shout out to Joana and Marie) were consistently polite, helpful and responsive, the overall structure of the service proved unsuitable for a full relocation.
The model relies heavily on third parties (in my case LOVESPACE and UPS), which led to several issues along the way. Regarding the storage, miscommunication around collection scheduling. I ultimately had to pay additional charges simply to ensure collection occurred on the agreed date.
Then, the shipment arrived in a severely damaged state. The boxes (sturdy, double-walled, and properly packed) were heavily crushed and dented. As a clear example of the level of impact involved, a cast iron pan inside one of the boxes was visibly dented. This indicates handling far beyond normal transit wear.
Although additional insurance is promoted during booking, I later discovered that many common
household items are classified as “non-compensation items.” While this information is technically available via a link at the bottom of the page, the practical effect is that most standard moving contents appear to be excluded from coverage. This makes the insurance offering feel extremely limited in real-world terms.
Additionally, while described in some cases as “door-to-door,” delivery may not extend to your actual apartment door in a flat complex, depending on the courier.
What initially appeared to be a cost-effective alternative to professional movers ultimately cost more, both in additional fees and in damaged belongings. Coordinating one company that coordinates multiple third parties adds complexity without adding accountability.
In summary: friendly staff, but the system itself makes this service unsuitable for international moves where reliability and meaningful protection are essential.Read more
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Having reviewed with our team, I can see that the delayed items were delivered on 10/11. Our apologies for any inconvenience caused - items can travel separately when there are a lot of them in a single shipment. The total transit time for those final items was 8 days: slightly higher than the 4-7 days you were advised - there have been some disruptions to airfreight services due to the US government shutdown (which impacted airports). Regarding the customs paperwork, sometimes customs authorities do request some additional documentation, depending on the nature of what is being shipped - as was the case in your shipment. As you are aware, our team were in constant contact with both yourself and with Fedex to ensure your goods were delivered. Kind regards, Sherpr Team