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What makes your company stand out?
Our customer service is the best in the business - we'll help you throughout the booking process and be on hand to assist once your shipment is on its way. Our simple, easy-to-use platform makes the customs process a breeze - we take care of the paperwork for you.
Thank you for your review, and we sincerely apologise for the frustration this situation has caused. We completely understand how disappointing this must be for you.
After reviewing your order, we can confirm that a Manager has already reached out to you directly, and we are in active communication with the courier to resolve the misdelivery. We are working hard to arrange for the item to be collected and redelivered to the correct address as quickly as possible.
Regarding the customs forms and insurance, I’d like to clarify the distinction between the two. The reason we ask for lower values on the customs forms is to indicate that the shipment is a personal package and not a commercial sale. This helps to avoid potential high duties and taxes, as local customs authorities might classify the retail value as part of a commercial transaction.
In the rare event that a claim is necessary, we use the customs invoice to ensure that the items listed match those being claimed. However, we do not use the value declared on the customs form but rely on the paid receipts to validate the items. If you no longer have receipts, we can accept alternative documentation such as bank statements or an online link to a similar item that matches what was sent.
Again, we apologise for any inconvenience this has caused and appreciate your patience as we work to resolve this matter. Please don’t hesitate to reach out if you have any further questions or concerns.
Warm regards,
The Sherpr TeamRead more