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Best Removal Companies in UK

Sherpr

7.3
based on 213
Sirelo and Google reviews
i
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What customers are saying
pro
Price (15)
pro
Friendly (5)
pro
Fast move (4)
con
Unprofessional (5)
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Overview Reviews Sources
Services
Excess baggage

About

Sherpr provides an advanced, premium and personal solution to delivering luggage, boxes and sports equipment across the world by innovatively combining technology and logistics. We seek to make traveling simpler and shipping safer as we safeguard your items during transit.

Simply let Sherpr take care of the stressful process, allowing you to enjoy a hassle free travel experience.

Sirelo asks...

What makes your company stand out?

Our customer service is the best in the business - we'll help you throughout the booking process and be on hand to assist once your shipment is on its way. Our simple, easy-to-use platform makes the customs process a breeze - we take care of the paperwork for you.

What is your insurance policy? How do you deal with damaged items?

We cover £100 / $100 as standard for no charge. Above this, we offer a range of insurance options that you can add during the booking process, costing around 2% - 2.5% of the covered value.

What is the best advice you would give to customers?

If you are looking for friendly service, an easy process from start to finish, and the peace of mind that comes with knowing that the transit time will be in days, not weeks or months, then we'd love to help you with your move!
Have you moved with this company?
We'd love to hear about your experience.
Leave a review

Reviews

213
7.3
based on 213
Sirelo and Google reviews
How is the review score calculated?
64% of the users recommend this removal company
 on Sirelo
Great sales teams and great experience until you pay, their services come at a premium price compare to the competition and you realize that they are just FEDEX middle man. We had 10 boxes and they lost 1, the frustrating part is that they didn't even tried to help find the box. They send you the paperwork to claim the lost box and that's it. I had to spend 10 days working directly with FEDEX to locate my missing box and have delivered.
Overall terrible experience for that price point.
con
Price
Moved from San Francisco (United States) to Nice (France)
Response of
Dear P, We're sorry that 1 of your 10 items was delayed in transit and therefore late to be delivered - this can happen sometimes for various reasons, ,and we appreciate that it can be frustrating. I've reviewed your case and can confirm that our team did reach out to you over email - as your requested - asking for more information about the missing item to help us locate it. You didn't respond to these emails. Meanwhile, our operations team was also working with Fedex behind the scenes to locate the missing item and expedite its delivery, once it had been found.

We're glad that your items have all been delivered and wish you all the best with your move.

Kind regards,

Sherpr
 on Sirelo
They were very informative, super fast responses. Shipped door to door from Germany to Cincinnati in 72 hours via FedEx. [Name removed by Sirelo] was Great in UK.
pro
Preis
Moved from Sulzbach (taunus) (Germany) to Union (United States)
 on Sirelo
Avoid at all cost. Apart from the underwhelming delivery service, it's a borderline scam since they do not act on the purchased insurance package and simply ignore the claim about damaged and lost goods.
Moved from London (United Kingdom) to Munich (Germany)
Response of
Hi J,

Thanks for reaching out. As our team advised when raising your claim, these are currently taking on average 3-6 weeks to be approved by the third party insurer (which is UPS Capital), but it may take longer. We handle the claim on behalf of our customers and try to get it paid as quickly as possible, but please remember these are insurance companies - claims do take time to be settled. We will continue to chase them on your behalf and hopefully we can get it settled soon. Please rest assured this is not a scam, nor are we ignoring your claim. Best wishes, the Sherpr team.
 on Sirelo
My shipment has been delayed by clearance, but customer service has been very responsive throughout.
pro
Friendly
Moved from New Haven (United States) to London (United Kingdom)
 on Sirelo
DO NOT USE SHERPR !
We tried moving 27 items to Germany from London. Here is our experience:
Shipping labels were a massive amount of work.
Pickup came 6 hours late and support told us “ maybe they might not pick it up today and to Just wait and see”
Then, even after providing all documents and proving that I am German we had to pay 610€ in fees. This time support told us: Oh sorry it’s either you pay or the shipment might go back to the UK.
And then they keep moving back our delivery day each morning. The help from Sherpr: Nonexistent.
Utterly trash as a service just ship the goods yourself. Tons of hidden cost and absolutely no help from their side
DO NOT USE
con
Unprofessional
Moved from London (United Kingdom) to Munich (Germany)
Response of
Dear Leonardo,

Our commercial director has reviewed your case and we feel it's important to be 100% transparent about the different elements of your complaint. We strive to provide the best experience we can for our customers. We hold ourselves to very high standards as we're transporting our customers' personal effects. If we fall below those standards, we will hold our hands up and double our efforts to resolve the situation and ensure it does not happen again in future.

In your case, we must be clear however:

1) The collection took place on schedule, on the day when it was booked. You were advised during the booking process that collection can happen any time between 09:00 and 18:00. Collection happened around 16:00.

2) On the morning of collection, you were not advised "they might not pick it up today - wait and see". We reconfirmed that the collection was booked for that day and not to worry, and it duly took place on that day.

3) You were advised before booking wh at documents were required for German customs, to avoid being liable for duties & taxes, but you did not provide them, which then resulted in you being contacted by the courier regarding these.

4) You reached out to our customer service team on chat, who advised you quite clearly that - having failed to provide the necessary documents ahead of time, you should sit tight whilst our team gathered your missing documents and submitted them to German customs for you so that your items could be released and the charged waived.

5) You ignored the team's advice and paid the charges immediately as you said you needed the items urgently.

Our team will - as promised - continue to help you to try to recoup the duties and taxes you have already paid. But our team has tried to help you every step of the way, so we have to be clear that your representation here of the service we've given you is inaccurate.

Kind regards,

Sherpr Commercial Director.Read more
 on Sirelo
Very fast, affordable and easy experience - clear instructions, really accessible support team, my things arrived quickly and with essentially no damage. One ceramic pot got cracked, but that was it. Not fault of Sherpa. The team were very responsive, kind and helpful throughout the process. No issues at customs at all either.
pro
Friendly
Moved from London (United Kingdom) to Vancouver (Canada)

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9 Bow Enterprise Park
E3 3TZ London
020 4538 5217
[email protected]
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Review Sources

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7.3
47
Google
7.4
166

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