My experience with Sherpr has been nothing short of disastrous. I entrusted them with the transportation of four boxes and two pieces of luggage, only to receive them in a deplorable state. Every single box was open and broken, with items missing from one, including a skirt and some underwear, totaling a value of 250 pounds. What's worse, all of my carefully protected frames, wrapped meticulously in paper and bubble wrap, arrived shattered. These frames held immense sentimental value, with one being a unique vintage piece acquired by my father in Africa, now forever marred by its missing parts.
Despite paying extra for insurance, the promised delivery time was not met, and the condition in which my belongings arrived was appalling. To add insult to injury, Sherpr's insistence on requiring proof of each damaged item, including the lost one, is beyond absurd. Nowhere in their terms and conditions is such a demand mentioned, and expecting customers to provide evidence for every single
possession they own is entirely unrealistic.
What's even more infuriating is the lack of response from Sherpr when I reached out to lodge a complaint. Upon finally making contact, they had the audacity to blame me for not receiving their email, conveniently sidestepping their responsibility. This level of unprofessionalism and disregard for customer satisfaction is utterly disgraceful. I caution anyone considering Sherpr's services to think twice, as they are nothing but a heartless and deceitful company, more interested in making excuses than providing adequate service. Beware, they will not hesitate to take your money and leave you in the lurch.Read more
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Unfortunately sometimes items do go missing when travelling through the courier network, which is why we offer insurance.
As explained to you by our Customer Services team, your insurance claim must match what you have declared you are sending on your customs declaration, as per our Terms And Conditions. In your case, you insurance claim included a number of items that you hadn't included on your customs declaration, which cannot be covered by insurance.
Kind regards,
The Sherpr Team