After seeing really nice reviews, I used Sherpr for an international move that included storage. While the customer service representatives (shout out to [Names removed by Sirelo]) were consistently polite, helpful and responsive, the overall structure of the service proved unsuitable for a full relocation.
The model relies heavily on third parties (in my case LOVESPACE and UPS), which led to several issues along the way. Regarding the storage, miscommunication around collection scheduling. I ultimately had to pay additional charges simply to ensure collection occurred on the agreed date.
Then, the shipment arrived in a severely damaged state. The boxes (sturdy, double-walled, and properly packed) were heavily crushed and dented. As a clear example of the level of impact involved, a cast iron pan inside one of the boxes was visibly dented. This indicates handling far beyond normal transit wear.
Although additional insurance is promoted during booking, I later discovered that m
any common household items are classified as “non-compensation items.” While this information is technically available via a link at the bottom of the page, the practical effect is that most standard moving contents appear to be excluded from coverage. This makes the insurance offering feel extremely limited in real-world terms.
Additionally, while described in some cases as “door-to-door,” delivery may not extend to your actual apartment door in a flat complex, depending on the courier.
What initially appeared to be a cost-effective alternative to professional movers ultimately cost more, both in additional fees and in damaged belongings. Coordinating one company that coordinates multiple third parties adds complexity without adding accountability.
In summary: friendly staff, but the system itself makes this service unsuitable for international moves where reliability and meaningful protection are essential.Read more
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Thank you for taking the time to leave a review and letting us know your feedback. We always want to hear about our customers’ experiences, both the positives and the areas for improvement. We're really sorry your experience wasn’t perfect and have looked into your order with us in detail to ascertain exactly what went wrong and where we need to focus on improvements.
I’m glad to hear both [Names removed by Sirelo]were supportive and provided the kind of help we aim for and have passed that specific feedback on to them both.
With regards to your issues with the initial collection, I can see this took place from a Lovespace storage facility which relies on their support to prepare your shipment and ensure this is ready for Fedex to take over. However, I am sorry to hear of the issues with the facility not initially having your shipment ready for the chosen collection date on time and have queried this with their team, in order to ensure any problems are immediately resolv ed.
However, I can see your shipment arrived with damage and, as you mention, our terms are clear regarding which specific items are prohibited or non compensatable, this is still disappointing and I do apologise for that. I believe our customer service team did speak to you about the damage and didn’t hear back from you, if you’d still like to discuss this please do contact us again and we’d be happy to walk you through the process.
Thank you again for such a thorough review, we genuinely appreciate you taking the time.
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