Skyline Removals

7.5 (7‎)
i
What customers are saying
pro
Price (2)
pro
Communication (1)
pro
Professional (1)
con
Damage settlement (1)
Services
National moving
Piano transport
Art transport

About

Skyline Removals is a removal company based in UK with their head office in London. They provide removal services which include Home removals, corporate/ Office removals and International removals throughout UK & worldwide.

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Reviews

71% of the users recommend this removal company
 on Sirelo
Despite not exchanging contracts until two days before completion the move went really well. The vans arrive on time and the removal guys were polite and professional in their work.
pro
Great communication
pro
Good professional removal team
Moved from London (United Kingdom) to Clacton-on-Sea (United Kingdom)
 on Sirelo
I am writing this review to try and save people the stress of using this appalling firm. They caused over £1000 of damage to my personal goods, damaged to the property i was leaving and then when i reported this to them, they called me a liar (that is a direct quote). The 'team' did not wear PPE at all during any of the move when they were face to face with me which is obviously a massive concern, but then when i challenged them over this they called me a liar. the ironic thing is that they smashed the back of a £750 child wardrobe, then put it back together with masking tape to hide the damage rather than own up to it. They knocked a light switch off of the wall at the old property and caused 5 or 6 deep digs into the wall as they clearly didn't know how to move furniture properly. None of the the settees or mattresses were wrapped in protective covering (as is standard practise) and as a result we ended up with dirt smears across both mattresses and one sofa. They also did not wear foot coverings, instead opting to tread mud throughout the carpets

They also took a very expensive Lego of my young sons, and threw it into a box smashing it to pieces which my son is distraught about. They actually admitted to doing that on the day which in hindsight is quite surprising seeing as they have denied everything else, as have the company despite me providing photographic proof.

Pleas stay well away from this company, they are truly awful, know nothing about customer service and you will risk your goods being damaged by using them.

A true disgrace of a firm and one you should not touch with a bargepole.
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con
Damaged property
con
Damaged goods
Moved from Chislehurst (United Kingdom) to Eltham (United Kingdom)
 on Sirelo
Very friendly and professional staff. The move went very smoothly. Will use them again for my move. Recommended.
pro
Very friendly
pro
Good value for money
Moved from London (United Kingdom) to London (United Kingdom)
 on Sirelo
Glad to find you guys in these days. Had a great service, worth of recommending and value for money.
pro
Great Service
pro
value for money
Moved from London (United Kingdom) to London (United Kingdom)
 on Sirelo
-They came to my house 30-minutes late without any notice and nobody answered when I tried to call to check what happened.
-I have booked a 3.5 ton Luton Van and additional porter (1 driver + 2 men) as they suggested as I have many books and to bring things down from 3rd floor
-When they finally arrived to my flat a guy looked around stuffs at our rooms (all packed in advance and ready to remove) and started to load the stuffs to the Van
-In the middle of job they told me my stuffs will be over weighed so they may get the penalty if they were caught by police. They asked me to sign that I shall pay for the penalty if it happened, I did.
-They did carry it out but again soon after they told me they can not the job so I have to hire another van or big truck.
-They stopped the job and I talked to the office. They asked me to hire another Van and man for additional cost of £750. I refused.
-The guys on the site offered me that they can do the job if I pay extra £500 when they finished the job without being caught by police. Later lowered to £400 when I refused.
-It means that they could do the job as planned but they were trying to rip off by manipulating the situation and threatening no removal today if I don't accept the offer.
-I offered £100 as a bonus if they did the job without paying the penalty but they refused and run away after leaving all stuffs in corridor of every floors. I did not even see their leaving.
-The office man refused to return my deposit as I did not help them to bring the loaded stuffs back to my flat.
-I said that loading and unloading is their job although I have offered to help it to finish asap but it is not my obligation.
-They again to refuse to return deposit by saying that I did not give full details on the removal but I have given full addresses and floors of the both flat. Also I noticed that I have many books but all my stuffs could fit into one Luton Van as I did it same some months ago. (Furthermore I have thrown away many boxes of books as I have experienced a bit hardship last time.) Anyway Skyline actually reconfirmed all my details when they asked me pay a deposit.
-This is a ridiculous excuse and untruthful business attitude that left us a mess. Whether I booked with them a month ago or a day before my moving, if they are in doubt whether they could fulfill the job they should have inspected my stuffs and suggested any other options before asking me pay a deposit and starting the job.
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Moved from London (United Kingdom) to Liverpool (United Kingdom)
Response of
All deposits are non-refundable. The only reason we could not complete the move was that his goods were too heavy and we could not have loaded them up in the vehicle without exceeding the weight limit which would have resulted in a fine of around £500. We explained this to the customer who was not willing to pay the additional cost and we told the other option was to hire another vehicle which would have obviously cost more money.

Of course we do appreciate that customers do not want to pay more but that was not our choice. The situation demanded either extra payment for the fine or the additional vehicle. The customer initially seemed to understand the situation we were in but it was only because we did not give him a refund that he has written this unfair negative review. Furthermore, this customer had booked with another company but called us on Wednesday because that company had cancelled the booking and I am guessing they knew this move would be problematic, we should have been s uspicious too.
Read more
 on Sirelo
Happy with the team with great service. All work done within agreed price. Moved after a long time (20 Years) and they made it very easy . Bless you guys.
Moved from London (United Kingdom) to Birmingham (United Kingdom)
Response of
Thank you for your compliments about our removal team who do work very hard

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