About
Solaris Relocations is a comprehensive removal and moving specialist with over 100 years of accumulated experience turning dreams into reality. Our expert team operate throughout the world with the utmost professionalism. We know it’s the personalised attention and support we offer that make our boutique company the first choice for business and home moving..

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Reviews
201However it is now the 10th of July and our consignment has not left the UK yet bound for New Zealand, extremely disappointed with this as we have bought a house which we take possession of on the 22nd of July.
The problems started on arrival in the US. A sub-contractor Solaris uses over here sent us an invoice for a customs X-ray inspection that never happened, as he later admitted in writing. It took extensive sleuthing to work out that the charge was fraudulent, including going through the cargo tracking records ourselves and calling around to third parties. During that time we had no idea if our belongings were going to be delayed or held by a rogue agent.
When we raised it with Solaris, they apologised but offered nothing more. No explanation of how it happened, no offer of any kind of refund for our time investigating or the stress it caused. Despite the fact that we were sent emails demanding payment of $920 before our goods would be delivered, Solaris still keep saying 'no payment was ever requested'
Goods did arrive safely in the end. But we shouldn't have had to do Solaris's due diligence for them, nor go through this stress. Would recommend avoiding at all costs.Read more




