I had a horrible experience with this company yesterday and I wouldn't wish any customer will have to go through the same. They have a problem of communication and employ people who are not prepared for the job. While chatting with the back office was always smooth, what I actually experienced during the day with [name removed by Sirelo] and his colleagues was quite different. This is possibly not [name removed by Sirelo] and [name removed by Sirelo] fault, or the additional driver they hired, even though the fact they don't speak a word of English doesn't help much. But the one person who really is a liability is [name removed by Sirelo], who started the day arguing with me about parking at 8am, until I asked him whether he wanted to quit the job right now? I do regret very much that I did not do that, but instead went ahead. [name removed by Sirelo] is a bad driver, he is a bad packer, he is careless and disrespectful. He clearly hates his job and takes it out on the customer. At every single point of the process, I had to run after him, make sure they didn't break things or cause damage - which they still did: I was quite worried during the packing every time I heard them throwing things around, but I was really busy packing myself. That is because [name removed by Sirelo] always tried whenever possible to avoid doing any work himself. I realised today unpacking how much damage has been done. Additionally to some broken glasses, frames, and small presents, the packers damaged the wooden staircase in my house, taking off wooden splinters from the edges, and left a lot of dirt behind so that I had to constantly clean after them. At every single moment, at every single problem, I had to reason with [name removed by Sirelo] (who either ignored or dismissed my concerns). He seems to derive pleasure from making the life of his customers hell, and the best thing is: he will start cracking jokes at your expense (for instance, after he lost a few screws of my wooden shelving unit, he said when reassembling 'you know what, I'll send them in the post! Haha!'). As a packing-relocating company, I would expect that you hire people who are ready to pack, label and move stuff around with care (e.g. pictures, frames, plants, etc.) none of which they did. I would expect that workers would be careful to follow instructions (e.g. where to put the stuff): instead the workers ignored any of my concerns and requests, and just made sure they did everything as quickly and poorly as they possibly could.