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Services
International removals
National moving
Piano transport
Associations
About
Rhemo removals is a family firm with three generations being involved. The company was started in 1965 with the aim of providing a professional removal service with reasonable prices and have been members of the B.A.R since 1984.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
35
Sirelo and Google reviews
Susie Kyd
October 16, 2026
on Google
Fantastic from start to finish. Abdul and Martin both didn’t stop, did a brilliant job and always with a smile. Can’t recommend enough 10*****!
Julia Waldouck
July 17, 2026
on Google
I’m not a regular online reviewer however my experience with Rhemo was such that I feel compelled to write something. From first interaction through to delivery into my new home, everything was handled with fantastic communication and professionalism. I cannot recommend Rhemo removals enough. An initial consultation assessed the size of the job. The removal men arrived when they said they would, identified what needed moving and into what rooms. They then completed the packing of the truck much quicker than expected, making sure to note any issues as we went so no surprises at the other end. Then unpack was speedy and the whole experience stress free.
Thank you Rhemo. I don’t plan on moving again any time soon but if I do, I will be using again.
Thank you Rhemo. I don’t plan on moving again any time soon but if I do, I will be using again.
Unrivalled Holiday Homes
July 7, 2026
on Google
It's the second time we have personally used Rhemo removals to move house. From the initial enquiry through to the last box being unloaded they were professional, friendly & polite. Charlie is an asset to the company, so accommodating when we had to change the date 3 times. The removal men on the day were such lovely men - friendly & just the right amount of banter - much needed on what could have been a very stressful day. They worked late in to the evening due to a time delay getting keys but did not grumble (to us anyway!) once. We did keep them well supplied with tea & cakes/snacks so that might have helped a little!! We wouldn't hesitate to use them again and would highly recommend them to others - in fact we have done already. Thank you Rhemo for moving us to our wonderful new home.
Robyn Lees
July 1, 2026
on Google
I moved house on what was the hottest day of the year! The team worked tirelessly in what was extreme weather conditions.
They were both professional, courteous and very helpful.
From the first phone call to the actual moving date I was kept updated and I would have no hesitation in using or recommending Rhemo Removals in future.
Thank you all so much.
They were both professional, courteous and very helpful.
From the first phone call to the actual moving date I was kept updated and I would have no hesitation in using or recommending Rhemo Removals in future.
Thank you all so much.
frazer rendell
June 30, 2026
on Google
We used Rhemo to move our elderly parents. The move was inadequately staffed, requiring our family to provide around 10 hours of physical labour to complete work we had expected Rhemo to do. Furniture was damaged, our complaint was met with responses containing factual inaccuracies, and after an unsatisfactory Ombudsman process issues remain unresolved. Details below.
The move appeared to be significantly understaffed from the outset. During the packing day, Rhemo relied on external personnel. On moving day they provided only two removal staff, while the family moving into the property had a team of eight. Early in the day one of Rhemo's two employees became unwell, vomited at the property and was unable to continue, leaving just one remover on site for most of the move.
As a result, our family had to provide around 10 hours of physical labour to complete work we had paid Rhemo to do. We moved boxes and furniture, dismantled and reassembled furniture, and generally helped complete the move. The incoming family recognised the situation and even offered some of their own removal staff to help because of the amount of work we were doing while they waited outside for access to the property.
The Director eventually dropped off a replacement employee less than an hour before we were due to vacate but did not come into the property to assess the impact of losing a team member. We vacated around an hour late, causing unnecessary stress for everyone involved. At the end of the day we also discovered a damaged cabinet left in the garage without anyone informing us.
When we raised a formal complaint, we felt it was reasonable to request a partial refund for the work our family had undertaken and some compensation for the delay and stress. Instead, the Director's responses contained several statements that did not reflect what happened. For example, she stated Rhemo was unaware we had to vacate by 12 noon, despite their own employee telling us on the day they knew this because they were due at another job between 12pm and 2pm. She also disputed that we dismantled furniture, even though it was Rhemo's remaining employee who gave us the screwdrivers and discussed with us the best way to dismantle it. Rhemo eventually offered £250 as a goodwill gesture.
We referred the complaint to the Furniture & Home Improvement Ombudsman through the British Association of Removers (B.A.R). We supplied timestamped photographs showing the volume of boxes and furniture remaining when only one Rhemo employee was available. The Ombudsman dismissed these as insufficient evidence, while we were never shown any evidence supporting Rhemo's version of events.
Most concerning was that the Ombudsman initially issued what it described as a 'final' decision awarding us £250. After Rhemo challenged that decision, the award was removed. We asked the Ombudsman to explain how this could happen after a 'final' decision and what evidence Rhemo had provided. At the time of writing this we have been awaiting a response for three months.
The damaged cabinet also remains unresolved because Rhemo expects the customer to complete the insurance paperwork and obtain repair quotations themselves.
Based on our experience, Rhemo's service fell well below what we paid for. It was almost as if they didn't care as Rhemo knew the Ombudsman would be on their side as the Ombudsman is paid by B.A.R who Rhemo pay to be a member of, which means the Ombudsman is not wholly impartial, as our experience demonstrated.Read more
The move appeared to be significantly understaffed from the outset. During the packing day, Rhemo relied on external personnel. On moving day they provided only two removal staff, while the family moving into the property had a team of eight. Early in the day one of Rhemo's two employees became unwell, vomited at the property and was unable to continue, leaving just one remover on site for most of the move.
As a result, our family had to provide around 10 hours of physical labour to complete work we had paid Rhemo to do. We moved boxes and furniture, dismantled and reassembled furniture, and generally helped complete the move. The incoming family recognised the situation and even offered some of their own removal staff to help because of the amount of work we were doing while they waited outside for access to the property.
The Director eventually dropped off a replacement employee less than an hour before we were due to vacate but did not come into the property to assess the impact of losing a team member. We vacated around an hour late, causing unnecessary stress for everyone involved. At the end of the day we also discovered a damaged cabinet left in the garage without anyone informing us.
When we raised a formal complaint, we felt it was reasonable to request a partial refund for the work our family had undertaken and some compensation for the delay and stress. Instead, the Director's responses contained several statements that did not reflect what happened. For example, she stated Rhemo was unaware we had to vacate by 12 noon, despite their own employee telling us on the day they knew this because they were due at another job between 12pm and 2pm. She also disputed that we dismantled furniture, even though it was Rhemo's remaining employee who gave us the screwdrivers and discussed with us the best way to dismantle it. Rhemo eventually offered £250 as a goodwill gesture.
We referred the complaint to the Furniture & Home Improvement Ombudsman through the British Association of Removers (B.A.R). We supplied timestamped photographs showing the volume of boxes and furniture remaining when only one Rhemo employee was available. The Ombudsman dismissed these as insufficient evidence, while we were never shown any evidence supporting Rhemo's version of events.
Most concerning was that the Ombudsman initially issued what it described as a 'final' decision awarding us £250. After Rhemo challenged that decision, the award was removed. We asked the Ombudsman to explain how this could happen after a 'final' decision and what evidence Rhemo had provided. At the time of writing this we have been awaiting a response for three months.
The damaged cabinet also remains unresolved because Rhemo expects the customer to complete the insurance paperwork and obtain repair quotations themselves.
Based on our experience, Rhemo's service fell well below what we paid for. It was almost as if they didn't care as Rhemo knew the Ombudsman would be on their side as the Ombudsman is paid by B.A.R who Rhemo pay to be a member of, which means the Ombudsman is not wholly impartial, as our experience demonstrated.Read more
Xanthe Grace
October 23, 2025
on Google
I used Rhemo Removals for a complex move and storage purposes over 2024. The initial administration was handled extremely efficiently with excellent communication. When I contacted Rhemo, I explained that there would be two moves. One move out of two adjoining flats, part into storage, part into another flat. Then a move back to a single property reunited with stored items. Initially an assessor came round to view the items, and they made a calculation of the size of removal vehicle required. On the first moving out day, it was clear that the size of vehicle wasn’t large enough, and so another vehicle load had to be included at my expense. The movers worked really hard on the day and everything made it pretty much intact to second flat. The day came to move and consolidate everything back to a single property and on the day, several breakages were noted and reported. The movers worked really hard again, led by the indefatigable Paul. HOWEVER and this is the reason for the low rating. There were several items damaged. One was part of a set of glass bedroom furniture with two items being damaged. However the small print doesn’t include replacing of sets. So I have damaged bedroom furniture and £50 compensation and I had to negotiate hard for that. We had a large amount of furniture to unpack and this process took several weeks and we discovered other damaged items and when we raised this with Rhemo, we were told that we only had ONE WEEK to report damage. Who can unpack a large amount of items in one week. Therefore I was very disappointed with the experience. Of course Rhemo blames the Insurance company, however Rhemo also chooses who to use for their insurance and are fully aware of these terms. I feel that that these timescales are highly unrealistic, and the fact they also buried in a ream of small print feels disingenuous . So on this basis I would NOT recommend Rhemo Removals.Read more
