Divino Moves are based in Twickenham, South West London and primarily cover the local area, Central London and the surrounding Counties.As well as the move, they can help with packing and unpacking too if requested. They can also just provide the packing material and leave you to the packing, if that's what you'd prefer.
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
“My wife and I have no words to express our disappointment with the move experience we had with your company on 23 September 2022. I first contacted you because a very good friend of mine told me he had a great experience with you and 2 Bulgarian guys, mentioning you and your team were quick and efficient.
Very regretably, this was not my case. You decided to send me a 3rd party team from Moveroo which I wasn’t aware of, with a 17-year-old boy on his second move and a driver who spent most of his time on his mobile.
I decided to pay you per hour because last year, my brother-in-law and I moved the same furniture in nearly 4 hours, so I supposed you could take 4 or 5 hours. Maybe 6 hours at most? Shamefully, “your team” took 9 hours to successfully overcome the fixed price rate (12:00 to 21:00). This is totally unnaceptable.
Moreover, they kept on slowing down their work and asking for more money by the end of the day. Hadn’t I taken the lead and carried most of the items when offloading the van, they would take 10, maybe 11 hours for a move I had done in 4 hours last year? That’s a real shame.
Besides all that, my wife and I have already found some damaged furniture and I am sure we will be finding some more while we organise our stuff in place. So, the slowing down of your team certainly was not related to any extra care you supposedly could have. We really regret having this experience with your team. We really do.
This email is from extremely disappointed customers who expect to have any return from you as our last email has been simply ignored by you as it seems.
PS: Just so you know, I had to show them how my brother-in-law and I passed the sofa through the door as they were suggesting dismantling it. An amateur teaching “experienced” moving guys.”Read more