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Reviews
Tina Walsall
November 22, 2023
on Google
Absolutely shocking services from this company. I hired 2 removal vans for the same day for 2 different addresses, which was a house swap.I was given details for the driver, whom i contacted, and he was a pleasant guy. On the day 'Joe' arrived, and when he spoke, i knew he was not the same person i had spoken with. I asked him and he shrugged his shoulders and then disputed the items for the removal. stating they were not on his list. I had to show him my booking invoice and he was very rude but said i will have to move them then. He still never gave me a reason as to why he was there and not the original driver. Joe was extremely heavy handed with my furniture, he did nit have the wheeled trolley which is used to transport heavy items and when i asked him, he said he had been working for 10 years and has never used such things. This resulted in him and 2 very young boys, dragging my almost new fridge through the garden and into the van. They did not even use the sheets that i had purchased to cover my fridge, and my new fridge was left dirty and filthy with their dirty hands. Please see the photos! This caused several deep scratches, which were witnessed, and Joe's reaction when he was told that he had damaged it was 'oh, i do not know'.
During this time, the driver for the the second van had not turned up. I contacted man and van, and they said that the driver had arrived and was loading the furniture. I disputed this as there was nobody at the other address. Joe then realised that it was his mistake and he had arrived at the drop of and not the pick up address! Hence why he had disputed the items for the removal.
There was no apology forthcoming and he carried on loading the van. I contacted find my man and van and explained the blunder on Joe's part and the damage to the fridge.
Joe's manager, then contacted Joe and told him to do the move swiftly, as the error was on his part, not mine, she also mentioned the damage to the fridge. When they arrived with the furniture to the other property, Joe was extremely aggressive to the fact i had reported the damage and started being disrespectful to members of my family. I told him that i had to report the damage as it was done by him! He then left the fridge on my drive and demanded full payment and only then would he transport the fridge into the kitchen. I told him that payment would only be made once the move was completed. Joe then parked his big van on my drive's entrance and refused to move, saying that he would die there but would not move. I then contacted the police, who arrived, and heard both sides. The police man was absolutely sympathetic of my situation and asked Joe to move his van and that if he wanted payment, he would have to take the fridge inside first, and only then would the payment be made by myself. Joe aggressively refused and i was advised not to pay and to take up this matter with his company. Subsequently, Joe has disputed all claims of damage, despite the police arriving, and therefore i will be taking this further with Furniture and Home Improvement Ombudsman.
I have used find my man and van for over a decade and all the drivers have always been the most respectful, courteous and careful people. The last move in April of this year, i tipped the drivers £50 for being so respectful of my home. Never have i come across such an aggressive, nasty and bullying thug like Joe, he should not be allowed into people's homes, and he should never have been in my home in the first place! Do this company do DBS checks, it makes me wonder. The whole experience was traumatising, Joe had no empathy, even when i told him that my brother had passed and i had been to his funeral the same day as the move.Joe is the low life that you read about in the papers and if i had not called the police, i truly believe that my family would have been in danger. I want to warn other people about this company and the thugs they employ as i would not want anybody else to go through what i did and i will be seeking legal advise as well as contacting the Ombudsman.Read more
During this time, the driver for the the second van had not turned up. I contacted man and van, and they said that the driver had arrived and was loading the furniture. I disputed this as there was nobody at the other address. Joe then realised that it was his mistake and he had arrived at the drop of and not the pick up address! Hence why he had disputed the items for the removal.
There was no apology forthcoming and he carried on loading the van. I contacted find my man and van and explained the blunder on Joe's part and the damage to the fridge.
Joe's manager, then contacted Joe and told him to do the move swiftly, as the error was on his part, not mine, she also mentioned the damage to the fridge. When they arrived with the furniture to the other property, Joe was extremely aggressive to the fact i had reported the damage and started being disrespectful to members of my family. I told him that i had to report the damage as it was done by him! He then left the fridge on my drive and demanded full payment and only then would he transport the fridge into the kitchen. I told him that payment would only be made once the move was completed. Joe then parked his big van on my drive's entrance and refused to move, saying that he would die there but would not move. I then contacted the police, who arrived, and heard both sides. The police man was absolutely sympathetic of my situation and asked Joe to move his van and that if he wanted payment, he would have to take the fridge inside first, and only then would the payment be made by myself. Joe aggressively refused and i was advised not to pay and to take up this matter with his company. Subsequently, Joe has disputed all claims of damage, despite the police arriving, and therefore i will be taking this further with Furniture and Home Improvement Ombudsman.
I have used find my man and van for over a decade and all the drivers have always been the most respectful, courteous and careful people. The last move in April of this year, i tipped the drivers £50 for being so respectful of my home. Never have i come across such an aggressive, nasty and bullying thug like Joe, he should not be allowed into people's homes, and he should never have been in my home in the first place! Do this company do DBS checks, it makes me wonder. The whole experience was traumatising, Joe had no empathy, even when i told him that my brother had passed and i had been to his funeral the same day as the move.Joe is the low life that you read about in the papers and if i had not called the police, i truly believe that my family would have been in danger. I want to warn other people about this company and the thugs they employ as i would not want anybody else to go through what i did and i will be seeking legal advise as well as contacting the Ombudsman.Read more
Will Taylor
January 16, 2022
on Google
Prompt, polite, very competitive prices and I wouldn't use anyone else
Stuart “boydster” Boyd
July 28, 2021
on Google
He picked up a mobility scooter from Netherly to where I live in Seacombe he paid for it brought it to me then when I had the scooter I settled the bill for the cost of the scooter and the transport fee u cannot get better service than that
`jeffrey Hannah
November 25, 2020
on Google
On time, contacted then by phone. Sent message where to pick up and drop off. All done as they said. On time, very fair price. We would recommend them for others to use. We will certainly use them again.
Emma Edwards
March 19, 2019
on Google
Excellent service's....cheap fast and reliable. A job well done would recommend to anyone 😆😆😆
