I have given these people plenty time to make this right, but it's been over a month since I gave them my feedback and they told me they would get back to me and they still haven't, so now it's review time.
Hired this company because of pretty good reviews and prices.
They don't actually handle the moving, they hire a different company to take care of this, in my case Mackenzies Removals and Storage, which makes the reviewing hard as it's hard to know who's responsible for what. But even if it's the customer they hired that messed up, TMS is ultimately responsible as they are the ones that chose them.
At the end of the day, as a customer I was not happy because what I value highly is good communication and them being careful with my belongings and they failed on both.
It took three weeks from pick-up to delivery which was fine as it had been agreed on. What was not fine is how they kept my stuff in a cold place most or all of this time so the contents in my boxes were all damp an
d cold when I got them. Many of the boxes were scratched. Out of the furniture in this move, some were also scratched.
Communication was also not good as instructions I had given were not passed on to the company they hired. And there was other miscommunication as well.
I'll give them 2 out of 5 because I've heard horror stories far worse and nothing was badly damaged, but they will not be my first choice next time.Read more
Back
I am pleased to hear you have been happy with your removal service by ourselves and thrilled that your move was made stress free working with your Move Manager, [Name removed by Sirelo].
Wishing you all the very best and thank you again for your business.
Many thanks,
James