Total Moving Solutions

About

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands.

All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies.

Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI).Read more

Sirelo asks...

What makes your company stand out?

Myself and the team pride ourselves on the service we are able to provide our customers. With the partnerships we have within the removal industry, we have the flexibility to tailor our removal services to meet all of our clients specific needs and budgets. Our hard work is reflected in our vast amount of reviews on the various removal review websites which include Google, Trust Pilot and Removal Reviews, to name a few.

What is your insurance policy? How do you deal with damaged items?

All of our customers are offered the opportunity to take out TMS Insurance as part of their removal service with us. The Insurance is provided and covered by one of the Industry leaders within the Removal Industry. Customers wishing to cover their goods will be asked to fully complete an Insurance Valuation Form and their Move Manager will then provide a quotation for the cost based on the items declared. In the event that an insurance claim is required to be made, customers will need to complete a Claim Form and provide pictures and details of the damages which have arisen. Our Operations Manager will then liaise with our Insurers to handle the claim.

What is the best advice you would give to customers?

We always strongly encourage customers to ensure that when comparing quotes that they have requested the same level of service and volume of goods, to make comparing a much easier process for them. Secondly, customers should always do their research on any companies that they may be looking to select to undertake their removal, to ensure there are no surprises along the way.

Reviews

514

9.6

based on 514
Sirelo and Google reviews

How is the review score calculated?

John H Currier

December 18, 2025

on Sirelo

Thank you Total Moving Solutions for making our move from Peterborough to Arizona flawless. The communication from the start was outstanding and we are pleased to report that, for the first time in over 16 international moves, there was zero damage and no items were missing.

We can wholeheartedly recommend Total Moving Solutions, and a special shout out to James and his team for his superior service.

Professional

Moved from Peterborough (United Kingdom) to Sun City (United States)

Response of Total Moving Solutions

December 22, 2025

Thank you for taking the time to leave a review, John, it is very much appreciated.

It has been a pleasure to assist you with your removal to the USA.

Thank you for the recommendation and wishing you all the very best.

Many thanks,

James

Gillian Rossiter

The service I had has been awful from start to finish. I’ve had a broken new Samsung smart tv, scuffed new tall boy , nothing handled with care. Approximately 40 x wham crystal boxes smashed and a lot were broken in front of me with the careless removal staff. I was treated like dirt by the staff after being bereaved. The priority items didn’t fit . They underestimated the size needed for items then tried say they didn’t. The lovely Christian soon turned nasty when I had further issues with the removal. He said the whole thing is a nightmare and told me I was a nightmare (having just been bereaved) because I called about the broken items. There was no empathy, nothing,
They are money hungry and don’t care about the person. They lied about contacting the removal company about the broken items and accused me of bribery when I wouldn’t accept their joke of compensation see attached. It was an awful experience from start to finish and I wouldn’t recommend them to my worst enemy. I have kept every email as evidence if anybody would like to seeRead more

Unfriendly

Moved from Wexford (Ireland) to Wexford (Ireland)

Thank you for the review, Gillian.

A bereavement is a horrible thing for any of us at any time, but the timing of your bereavement in relation to your moving schedule no doubt added extra stress for you, for which Christian conveyed our sympathies at the time and I would like to convey them again, that we're sorry for your loss.

As for the remaining detail in your review and version of events, as already discussed in our offline discussions, I would like to highlight the below points for transparency for individuals reading your review.

Your removal was owner packed, so we have no knowledge of pre-existing conditions of your items, nor a say in how you chose to package your goods. Against our professional advice and Christian having advised that such wham plastic boxes are at risk of damage, you chose to use them still.

Given that your contact to us was only 48 hours until we then collected your goods, we can only assume that this is why you opted for the items to remain in the box es.

Regarding the size of your removal, this was determined based on pictures you shared with us, however, on arrival it was evident that the full extent of your goods was not made apparent to us.

We did notify transport of the issues, however, as you were our customer and your contract is with TMS, there was nothing that could be done via them.

In regard to compensation, you demanded £1,500 and stated this would prevent you from leaving a review. We did not agree to this demand; hence, I am replying to your 1-star review now.

Unfortunately, we are sorry that you have been unhappy with our service and can now only simply wish you all the best for the future.

Many thanks,

James
DirectorRead more

Sridhar

December 8, 2025

I had a really smooth and stress-free experience with Total Moving Solutions. From the beginning, the team was very supportive and professional. [Name removed by Sirelo] and the whole team kept me updated at every stage and made the entire moving process much easier for me.

Their communication was clear, and they handled everything with care. I recently moved from London to Belfast, which was a big step for me, and their help made a huge difference. I truly appreciate their patience, guidance, and kindness throughout the process.

I highly recommend their service to anyone looking for a reliable and friendly moving company. Thank you so much for all your support!

— Sridhar

Moved from London (United Kingdom) to Belfast (United Kingdom)

December 9, 2025

Thanks for the great review, Sridhar.

So pleased to hear how happy you have been with your removal service and have shared your kind words with [Name removed by Sirelo] your Move Manager.

Wishing you all the very best in your new home in Belfast.

Thank you again for your business and the recommendation.

Many thanks,

James

Rayan Abdelrahman

August 28, 2025

I would highly recommend Total moving solutions. They moved my house furniture from Ireland to Liverpool.They offered me the best quote and their service was great.
[Name removed by Sirelo] was very helpful and Flexible with my changing requests and did his best to accommodate everything I asked for. Both [Names removed by Sirelo] followed up at every step and made sure service is delivered well.
Moving crew were professional and very careful with furniture.They made sure all furniture arrived safely and glass were handled with care. They delivered on time.

Moved from Dundalk (Ireland) to Liverpool (United Kingdom)

August 31, 2025

Thanks for the great 5* review, Rayan.

It has been a pleasure to be able to assist you with your removal to Liverpool. We really appreciate you taking the time to leave a review.

Thank you again for your business and please do not hesitate to contact us again should you have any future removal requirements.

Many thanks,

James

May 12, 2025

I had an excellent experience - organised, proactive & communicative throughout. We were able to get an appointment for collection & delivery quickly. Our items all arrived in good condition and the moving team were careful in our home.

Helpful

Moved from Dublin (Ireland) to London (United Kingdom)

May 13, 2025

Thank you for the great review, Paul.

I have shared your kind words with [Name removed by Sirelo] who was your Move Manager.

Thank you again for your business and we wish you all the very best for the future.

Many thanks,

James

Wendy Batt

April 16, 2025

TMS are very professional and friendly and the service went very smoothly from start to finish. We relocated from South Wales to Madeira, Portugal into a 4th floor apartment. They organised everything brilliantly, and their Portuguese agent and delivery went exceptionally smoothly. I cannot recommend them enough, because they made an international relocation, which could have been stressful, a seamless experience. We tried a couple of companies before them, who underperformed, and luckily, we found a gem in TMS Ltd 👍

Packing of furniture

Moved from Swansea (United Kingdom) to Funchal (Portugal)

April 18, 2025

Thanks for the fantastic review, W.

We are thrilled that you have been happy with the service provided.

Wishing you all the very best in Portugal and thank you again for your business.

Many thanks,

James

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About

Sirelo asks...

What makes your company stand out?

What is your insurance policy? How do you deal with damaged items?

What is the best advice you would give to customers?

Reviews

Want to move with this company?

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