TOP RATED MOVER

Total Moving Solutions

9.6
based on 469
Sirelo and Google reviews
i
What customers are saying
pro
Price (24)
pro
Professional (19)
pro
Communication (18)
con
Unprofessional (2)
Services
International removals
National moving
Excess baggage
Man & Van
Car & Vehicle transport
Piano transport
Pet transport
Art transport

About

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands.

All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies.

Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI).Read more

Sirelo asks...

What makes your company stand out?

Myself and the team pride ourselves on the service we are able to provide our customers. With the partnerships we have within the removal industry, we have the flexibility to tailor our removal services to meet all of our clients specific needs and budgets. Our hard work is reflected in our vast amount of reviews on the various removal review websites which include Google, Trust Pilot and Removal Reviews, to name a few.

What is your insurance policy? How do you deal with damaged items?

All of our customers are offered the opportunity to take out TMS Insurance as part of their removal service with us. The Insurance is provided and covered by one of the Industry leaders within the Removal Industry. Customers wishing to cover their goods will be asked to fully complete an Insurance Valuation Form and their Move Manager will then provide a quotation for the cost based on the items declared. In the event that an insurance claim is required to be made, customers will need to complete a Claim Form and provide pictures and details of the damages which have arisen. Our Operations Manager will then liaise with our Insurers to handle the claim.

What is the best advice you would give to customers?

We always strongly encourage customers to ensure that when comparing quotes that they have requested the same level of service and volume of goods, to make comparing a much easier process for them. Secondly, customers should always do their research on any companies that they may be looking to select to undertake their removal, to ensure there are no surprises along the way.
Have you moved with this company?
We'd love to hear about your experience.

Reviews

469
9.6
based on 469
Sirelo and Google reviews
How is the review score calculated?
97% of the users recommend this removal company
 on Sirelo
TMS are very professional and friendly and the service went very smoothly from start to finish. We relocated from South Wales to Madeira, Portugal into a 4th floor apartment. They organised everything brilliantly, and their Portuguese agent and delivery went exceptionally smoothly. I cannot recommend them enough, because they made an international relocation, which could have been stressful, a seamless experience. We tried a couple of companies before them, who underperformed, and luckily, we found a gem in TMS Ltd 👍
pro
Packing of furniture
Moved from Swansea (United Kingdom) to Funchal (Portugal)
Response of
Thanks for the fantastic review, W.

We are thrilled that you have been happy with the service provided.

Wishing you all the very best in Portugal and thank you again for your business.

Many thanks,

James
 on Sirelo
We recently moved from the UK to Spain, and I can't recommend [Name removed by Sirelo] and the Total Moving Solutions team enough. From our first interaction, [Name removed by Sirelo] was incredibly helpful, responsive, and attentive to every detail. He ensured that the entire process was smooth and stress-free.​

[Name removed by Sirelo]'s professionalism and dedication made a potentially daunting international move feel effortless. He was always available to answer our questions and provided clear guidance throughout. Thanks to his meticulous planning, our belongings arrived safely and on time (took 5 business days for the items to arrive!)

If you're considering an international move, look no further than [Name removed by Sirelo] and TMS. Their exceptional service and commitment to customer satisfaction are truly unmatched.
pro
Friendly
Moved from London (United Kingdom) to Madrid (Spain)
Response of
Thank you for the great review, A.

I have shared your kind words with [Name removed by Sirelo] who was your Move Manager and am pleased you have been happy with the service provided.

Wishing you all the very best in Madrid and thank you again for your business.

Many thanks,

James
 on Sirelo
Cant praise the company enough, they were extremely professional from the start, keeping us updated constantly on the current progress from start to delivery, every email and phone call was responded to almost immediately , all dates given for collection and delivery were adhered to throughout the whole move. Made everything so easy. The price was also very competitive as we had quotes from several companies and while TMS weren’t the lowest quote we received,they impressed with their professionalism , they had also been recommended to me by fellow expats out here.
pro
Professional
Moved from Brighton (United Kingdom) to Hua Hin (Thailand)
Response of
Thank you so much for taking the time to leave a review, Jeffrey, it is much appreciated.

I am really pleased to hear you have been happy with the service provided and that you came to us following a recommendation.

Wishing yourself and [Name removed by Sirelo] all the very best for the future.

Many thanks,

James
 on Sirelo
Honestly we can’t recommend this company highly enough! [Name removed by Sirelo] was so helpful. Absolutely fantastic service from start to finish.

We originally went with [Name removed by Sirelo] because out of all the companies we got quotes from [Name removed by Sirelo] was the only one to physically call us and have a chat about our move which we just really initially appreciated.
Following that we had a few delays with our move and they couldn’t have been more accommodating. Collection was really great, the two gentlemen were so lovely and really professional and they even collected 2 extra items for me which in the stress of the move I had forgotten to mention to [Name removed by Sirelo]! (Thank you!!) The care and attention they took to deliver our things safely was shown through the excellent packaging, labelling of all of our things & the easy to understand paperwork they gave us after collection.
The guys who dropped it all off were so lovely too and made sure we had everything and delivered all items inside the new house. Price wise - not only were they the best communicators from the start they were also the most reasonably priced so a real win win situation!

Thank you so much [Name removed by Sirelo] & the team we really appreciate you guys!
To anyone reading this and worrying who to go with - Please don’t bother looking anywhere else, just book with these guys you won’t regret it!
Read more
pro
Price
Moved from Hertfordshire (United Kingdom) to Algarve (Portugal)
Response of
Thank you so much for taking the time to leave a review.

I am thrilled to hear how happy you have been with [Name removed by Sirelo] your Move Manager and the service provided.

Wishing you all the very best in Portugal.

Thank you again for your business.

Many thanks,

James
 on Sirelo
The moving process from Dublin to the UK has been so easy! [Name removed by Sirelo] has been a delight the whole time and organised everything amazingly. Couldn't have wished for a simpler process. There has been clear and consistent communication throughout and any queries I had were answered straight away. Thank you [Name removed by Sirelo] and TMS.
Moved from Dublin (Ireland) to Basildon (United Kingdom)
Response of
Thank you for the great review, [Name removed by Sirelo].

I have shared your kind words with [Name removed by Sirelo] who was your Move Manager and am pleased you have been happy with the service provided.

Wishing you all the very best in Basildon and thank you again for your business.

Many thanks,

James
 on Sirelo
I have given these people plenty time to make this right, but it's been over a month since I gave them my feedback and they told me they would get back to me and they still haven't, so now it's review time.

Hired this company because of pretty good reviews and prices.
They don't actually handle the moving, they hire a different company to take care of this, in my case Mackenzies Removals and Storage, which makes the reviewing hard as it's hard to know who's responsible for what. But even if it's the customer they hired that messed up, TMS is ultimately responsible as they are the ones that chose them.
At the end of the day, as a customer I was not happy because what I value highly is good communication and them being careful with my belongings and they failed on both.
It took three weeks from pick-up to delivery which was fine as it had been agreed on. What was not fine is how they kept my stuff in a cold place most or all of this time so the contents in my boxes were all damp and cold when I got them. Many of the boxes were scratched. Out of the furniture in this move, some were also scratched.
Communication was also not good as instructions I had given were not passed on to the company they hired. And there was other miscommunication as well.
I'll give them 2 out of 5 because I've heard horror stories far worse and nothing was badly damaged, but they will not be my first choice next time.
Read more
Moved from London (United Kingdom) to Dublin (Ireland)
Response of
Thank you for the review, Stefan.

Following our further offline communication, I am sorry we have been unable to resolve the matter for you.

Wishing you all the very best for the future.

Many thanks,

James

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Review Sources

Sirelo
9.6
114
Facebook
10
8
Google
9.8
355
Recently completed projects by Total Moving Solutions
Total Moving Solutions_1
Total Moving Solutions_2
Total Moving Solutions_3
Export Wrapping of an International Consignment

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