M25 Movers

6.8
Out of 24 Sirelo reviews
58% of the users recommend this removal company
This removal company scores a 8.4 out of 190 reviews on other platforms.
pro
Professional
5
pro
Price
4
pro
Communication
4
con
Unprofessional
5
con
Unfriendly
2
con
Communication
1

Request quote

Compare M25 Movers with 4 other removal companies and save on your moving costs
Request a free quote
Compare with 4 others removal companies

About M25 Movers

M25 Movers are highly experienced professionals and know how to move you quickly and without hassle. They provide the customer with a personal experience.

Metro Trading Centre; Third Way
HA9 0YJ Wembley

Services

National moving
Man & Van
Art transport

Type of Removal Company

Unknown
6.8
Out of 24 Sirelo reviews
58% of the users recommend this removal company
This removal company scores a 8.4 out of 190 reviews on other platforms.
Write a review
Review
Type of Removal
24 out of 24 reviews shown
1 out of 10. Don’t know why it won’t let me rate any lower.

M25 Movers claim that your move is insured and protected, but what they don’t tell you is that doesn’t apply to items three years or older.

They did not wear any face masks the entire time they were doing the job, until the on-site management of the new place told them to.

In the apartment though, they took them off.

During our move they damaged a clock, tv unit, Sonos speaker, another set of speakers, the wall of the building we moved into, a collectible box from our wedding amongst other items.

They also advise that the claim you make must be reasonable and cannot reflect the original price of the item. So you have to have your item refurbished by the cheapest place possible basically.

They constantly advise they’re protected by their terms and conditions; they genuinely believe that if they damaged all of your items and they were older than three years, it would be fine as they’re protected by T&C’s.

They will NOT refund you any money directly, they do what they want, and then just try and process an insurance claim, using a policy which is cheap for them but not fit for purpose for the customer.

The company has a duty of care, and they should know that they can’t just shrug their shoulders.

They will act in this manner until they’re held accountable, and if anything goes wrong you better believe you’re going to fight tooth and nail to get anything back.

If you’ve got items older than three years old, avoid them, if you want an honest company that actually cares about their customers, avoid them.

They will be taken to a small claims court, and all expenses will be reclaimed.

I’ve attempted to settle this, but they’re being difficult and I just want to make sure nobody else goes through this.

I will be leaving this review on every single review site I can find to warn as many people as possible.
con
Damaged Items and Property
con
Insurance Policy Not Fit For Purpose
Moved from London (United Kingdom) to Wembley (United Kingdom)
flag-review
Very Helpful Team
I like this company. The customer support were as friendly and helpful as Apple
staff! The lads that came to move our things were also very good natured. They
packed my things into boxes and onto their van faster than I thought they would,
and at our new house they unpacked it equally quickly, and laid out our rooms
for us. I’m happy to give them my recommendation.
pro
Fast
pro
Professional
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Many faults with this company unfortunately. Turned up over an hour late. Then had to come with two small vans vs the one large truck we ordered. Team were nice but heavy handed. Ended up breaking my desk as they didn’t detach the legs and carried by the heavy top. Refused to pay to fix or replace as its value go then was less than £250. Never again.
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
What can i say, efficiency is the name of the game with this guys. They didn't stop not even when i offered them tea/coffee until all of my goods where off their van. It wasn't easy to find a company to work during this Covid-19 pandemic but they came prepared with mask, gloves and even wipe all the surfaces in my flat before and after the move. Can't recommend enough!

Thank you guys :)
pro
on time
pro
did what they say they will
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Only just getting around to writing a review on M25 Movers, we used them back in January to move out of our two bedroom flat to a another property twenty minutes away. We had to move at relatviely short notice and we came across M25 Movers who out of all the companies we tried, were the only only ones available. That should have been a sign. From start to finish, they were terrible! They were extremely late to start with, the packing was rushed and we felt as though the movers did want want to be there as they were rude and careless with our items. Some of our things didn't make it to the next house and when questioned, M25 movers did nothing to reinstate us or investigate why they went missing. We were given a quote and on the day, we were phoned and asked to pay in cash, with an aggressive tone when we questioned this. It also cost £150 more than the original quote. Having seen other reviews online now, I can see this is a common thread with them, they have a reputation for being dishonest, and careless. Their own staff on Glassdoor admit that they are 'told to lie to customers'. I think that says it all - ANY OTHER provider would be a better choice.
con
Incredibly stressful and poor quality service
con
Aggressive tone and shout at you to 'pay cash only'
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Hired M25 under our family recommendation. We were very happy with them, they got the fastest packers we ever had, they packed our 3 bedroom house in 4 hours with no damages. I have not idea how they did it, it would have taken us 1 week. The move was smoothly and stress free and I will definitely recommend them.
pro
Professional and fast
pro
Reliable and stress free
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Awful service, do not use. Supposed to have 2 vans, then told 3 the day before. Only 1 turned up in the morning. Second came in the afternoon and the third came in the evening. Move delayed as a result and couldn’t get through to anyone on the phone all day. Incredibly frustrating.
No acknowledgment or apology given until I complained and just got excuses and said they didn’t do anything wrong. Offered £50. Disgraceful customer service. There are plenty of removal companies out there, use someone else!
pro
Actually removal men worked hard
con
Punctuality
con
Customer service
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
I have really been impressed by M25 Movers. I requested a quote via their website and within 5 minutes they called me and I managed to arrange a video call with their surveyor. I was pretty desperate as it was before Christmas period but they did not provided me with an outrageous quote. The price was reasonable and got the packing service for free. On the moving day 5 men came with 2 vans, within 5 hours everything was into the vans and on the way to the new address which was 10 miles away.
By 4 PM we finished the whole move, they assembled every piece they dismantled and helped us to move the things through the house. I am really impressed by their service and I will definitely recommend them. They are a company that you can rely on.
pro
Reliable, friendly, good prices
pro
Professional
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
I used M25 Movers for the third time now. I was always happy with the services and they kept me as a returning customer with their good offers. The service is fast and reliable, the team I had informed me 20 minutes prior to the move that they will be 10 minutes late due to the traffic and not to worry about as they will be fast, and indeed they did. They worked very fast and clean and had no issues at all. I had to leave the property by 12:00 as I had to give back the keys and by 11:30 they got everything in the van. They finished my 2 bedroom move by 3 PM which was unbelievable as I had time to unpack and didn't had to take time off from my work. Thanks guys
pro
Professional
pro
Punctual, fast and reliable
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Excellent service and great care of the items. The entire process has been very easy, with reasonable prices and professionalism. On the moving day 3 men came, they loaded the lorry in 2.5 hours, dismantled and protected everything and by 1 PM we were done ! I will definitely recommend M25 Movers.
pro
Competitive prices, good communication
pro
Punctual and hard workers
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Used this guys for an international move from London to Spain and we made the perfect choice. Everything was clear prior to the booking and they've been able to answer all my questions. They told me that the team drives with the vans and they do not ship which stressed me a bit due to the long journey but there were no hiccups. On Friday they packed everything, loaded the vans and on Sunday around 2PM they were in Madrid with all my contents. We struggled a bit with the parking due to the narrow streets we got here but the team were efficient and very good. We invited them to take the dinner with us as after the long journey they had again over 1000 miles back and a nice meal was appreciated. I had Optimus team with Mad Max team and they were the most professional movers we ever saw. Thanks M25 Movers.
pro
Communication was very good, they were updating us from 2 in 2 hours. We could see where the van is through the gps tracking
pro
Price was very competitive
Moved from London (United Kingdom) to Madrid (Spain)
flag-review
Used these guys 4 times. And would use them again definitely. Great communication, price is firm and never changes, and I totally in love with the team, they always managed to send me the same crew I had in the past so our family created a connection with them. Friendly and helpful. Even I need to take something I didn't mention in a quote-it is not a problem! Thumbs up M25, thanks!
pro
Very friendly
pro
Careful with the items
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
I have used M25 Movers toward the recommendations of our family friends and we were pleased with the services. We had an online survey and the surveyor priced us on the spot with a very competitive offer. On the day of the move 4 men with 2 vans came, started at 08:00 AM sharp and by 2 PM we were finished with the move. They were very friendly, always asked where to place the items in the new property and barely took breaks. Compared to other companies which took 10 hours to move us and we ended us with damages, this company delivered beyond our expectations and we ended up very happy. Thank you Bumblebee team !
pro
Communication is very good
pro
Careful with the furniture, team is friendly
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
I recently hired M25 Movers to transport my goods from London to Amsterdam, to be honest I couldn't be happier with my choice. On Saturday 3 men came and carried to packing and loading of the items. They have travelled overnight and in the following morning they have arrived at my new property. Firstly I thought that they might be tired and they might damage my items, but that didn't happened. The movers were very fast, careful and respectful. Amar and his crew were very reliable and I definitely recommend the Optimus Prime team.
pro
Do not complain and hard workers
pro
Effective and good communication and estimation
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
flag-review
Excellent service from the moment of booking until the boxes used for the move have been returned. I used M25 Movers on our family friends advice and we were very delighted with the service. The person I dealt over the phone was very kind and offered a very good deal. I had to postpone a couple of times because of the exchange but that was not a problem for them. On the moving day I got 5 men and 2 vans and they worked very fast, efficient and professional. We told them a couple of times to take a break and they told me that they take only 5 minutes brakes maximum as they are trained to, which I was amazed. I had a couple of items that were very heavy including a baby piano, they made it look like they were carrying a bottle of water, well protected and coordinated. I honestly recommend this company to anyone that desires professionals and someone that does not let down !! Thanks guys !
pro
Fast and reliable
pro
Good prices and top service
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
We had a great experience with M25 Movers, the initial estimator told us there were a couple of very heavy things which will be difficult with. But then when [name removed by Sirelo] and his team arrived they said they would move everything! It made our move super easy. The team was very professional, and everything arrived in perfect condition. They were also very accommodating because we had a bit of an issue with getting into our new building, but they were very willing to work with us while we sorted everything out. All in all it was a wonderful experience and I would definitely recommend M25 Movers.
pro
Very good communication
pro
Very carefull
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Firstly, I would strongly advise anyone who is looking to take the stress out of moving to look elsewhere. I can honestly say this was the most frustrating experience I've had with any company in my life. We booked a house move with M25 Movers for 8am. My bf and I both took the day off work to ensure everything went as smoothly as possible. The evening before we were contacted by M25 to ask to rearrange the appointment from 8am to 2pm. This wasn't ideal but we were able to accommodate. They assured us the crew would be in touch the next day when they were on their way. Having not heard anything by 1pm we phoned their office to enquire about their whereabouts and were told they were indeed on their way and would be with us at 2pm as promised. This was the first in a long series of broken promises and it is this that is the crux of my issue. I understand that unforeseen events can occur but M25 were systematically dishonest. They repeatedly assured us the movers were 20 minutes away or that we would receive phone calls and failed to follow through on all occasions. Finally at 5pm, 9 hours after the original appointment date, they told us they wouldn't be coming. If this had been communicated sooner we could have made alternative arrangements. Instead we were left with all our furniture and possessions in a property we were due to handover the next morning. M25's logistics team abdicated all responsibility for this and were completely unhelpful, unprofessional and rude in mitigating the issues arising from their failure to honour their contract. They did not arrange an alternative day. They did not send us a claim form. Their operations team did not call back as promised.
It is now nearly 10am the next day and we still have not heard anything after repeated calls with promises of call backs.
con
Dishonest
con
Unprofessional
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Starts off well, with a friendly visit for a quotation from a seemingly competent guy, who seems interested in making the move as painless as possible, but then quickly becomes a complete con job. The movers themselves could not be less motivated and not-bothered to be there. The move that was said to take 2 days, all of sudden requires 3 days and more workmen, so almost double the price, ofcourse you can say no, but then the deposit is withheld, and you're left up **** without a paddle the day you're supposed to be moving. As if the last minute price hike wasnt enough, the work itself could not have been done more shoddily and carelessly. We ended up with broken dining table, cupboards, chairs and numerous items, and most of all, total and utter chaos, as when you go and open the boxes that they packed, you realised that their idea of packing is to dump drawers full of whatever stuff they can find, into large boxes, till there is no space in them. In the end, it took us longer to sort the mess they made in moving, than it took us to do the move ourselves the previous time. Oh, and if all of that wasnt enough, read very carefully the terms and conditions they make you sign both in the contract, and, in the insurance claim form for damaged goods, apparently these absolute con artists, hold your credit card details on record so that if you go and leave them a bad review anywhere, they'll charge you hundreds of pounds. Doubt its legal, but just to ensure i didnt have to go through the pain of claiming basically stolen money back, I made sure i cancelled that card before leaving this review. Be very very very weary of them, and of the clearly fake reviews they are posting on this and other websites.
con
Slow, Incompetent, Messy, Disorganized,
con
Dishonest, Underhanded, Rude
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Great in the lead up to move but wanted double price for unloading my furniture! I chose m25 Movers thinking they were a profession outfit but in reality they are dishonest and anything but professional. I booked a job for a 3 bed semi move, was quoted a price and arranged the move for the 6th July 2019. They came on time, loaded up and went to my new location. Upon arriving, they refused to unload the furniture until double the price was paid in cash - they flat refused until I went to a cashpoint and paid cash. No receipt was given. I cannot recommend this company to anyone. Ps - the drivers pretend to not speak English but can demand cash just fine.
pro
puntual
con
Charge double
con
Demanded Cash
Moved from Harrow (United Kingdom) to Wembley (United Kingdom)
flag-review
AMAZING!!! I can not recommend m25movers highly enough! The 2 men we had moving our entire flat/Buisness arrived early and were very polite, professional, and took great care with all our possessions from precious art work to our large fridge freezer. They literally never stopped working, and their pace never decreased?!?! They are like superhero’s! They went above and beyond at every step. They worked together and found a way to get our big sofa into our rather small living room through the window! Expertly done! We are amazed and delighted by this service and will be recommending them to all our friends and family, and would now never consider using another firm. They made what could have been a very stressful day effortless. Thank you so much to our particular team, you were just fantastic. 😊
pro
Professional, polite, conscientious
pro
Hardworking, very strong, respectable
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Limited english of 4 men who did packing therefore packed things that should be left although were told and shown
2 and half hours for packing left me with one cup and one teaspoin for the day. Spoke to company asked that they send someone who could speak english the next day reassured but it didnt happen stress levels went up and my move was so upsetting
They left and can not fault the speed they unpacked although still stressfull explaining were boxes to go.
con
Communication
con
Lies and attitude of people on phone
Moved from Barnet (United Kingdom) to Poole (United Kingdom)
flag-review
We used M25 Movers for our move from London to Kent and the movers were brilliant! It was a big move and they handled it professionally and efficiently. All our furniture was dismantled and wrapped then reassembled at the other end. They even unwrapped and installed our new fridge and freezer even though it was not part of their job. After a long day they stayed back to make sure it was done for which we were very grateful!
We had furniture that we thought wouldn't fit in the new house so they wrapped and packed it in the garage for us. A week later when we realised it would fit we went to install the shelving unit and couldn't find the screws. So we called (on a Sunday!) and Bianca was able to contact the movers and get back to us within an hour to advise exactly where the screws were!
I would highly recommend M25 Moversfor anyone wanting a personal and professional moving service. We've just bought a house so I'm hoping they'll come down to move us again!
*5 service which won't disappoint.
pro
Great Prices
pro
Highly Recommended
Moved from London (United Kingdom) to Kent (United Kingdom)
flag-review
M25 Movers conned me by quoting less than other companies only to then charge me double on completion of the job. The movers were an hour late and fabricated traffic to take over twice as long in transit than was needed, charging me for the privilege. Since then - their 'legal team' has been unwilling to listen to my request stating that I am paying for a previous customer overrunning. I would avoid using this company at all costs
pro
Removal men were very careful in loading and unloading
con
Charged much more than quoted because of previous customer
con
Took 2 hours to drive 8 miles, which i was charged for
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
They worked in breach of contract, the packing and moving staff are incompetent, team leaders are incompetent, managers are rude and arrogant, they made threats to leave my furniture on the pavement on the day of the move when I made a complaint to the company, then they asked for more money, they ignored my calls when I made a complaint to managers, they ignore my emails, they make threats, I've received bullying and harassing emails from managers and I would not recommend this company to anyone.
con
they make promises they do not keep
con
they are not a professional company
Moved from London (United Kingdom) to London (United Kingdom)
flag-review

Other reviews

Google
8.4
190 reviews

Questions or improvements?

Do you see incorrect information on this page? Please help us to improve this page by providing us with the right information for everyone who is visiting this website after you!
Give your feedback

Other removal companies in Wembley