Abels International Moving
Pros and cons
IP27 0NZ Brandon
Chamber of Commerce
Registration number is unknown
About moving company Abels International Moving
Abels Moving Services offers a comprehensive service covering all aspects of moving including UK Domestic Removals, European Moving, International Relocations, Office & Commercial Solutions. Purpose built Storage Facilities ensure goods remain safe & secure.
By Air, Sea or Road, with over 50 years in business they have all the attributes to ensure a peace of mind service. They remain large enough to cope, yet small enough to care.
Holders of the Queens Royal Warrant for Removals & Storage Services since 1989. FIDI-FAIM-Plus & BSI-9001-2008 quality accreditations. British Association of Movers Overseas Group members. Providing our customers with the IMMI insurance guarantee.
Services
Type of Mover
Services
Type of Mover
Details
Over the years I had numerous removals with different companies and VERY varied experiences.
[Name removed by Sirelo] have provided me with the most amazing service exceeding all my expectations.
The whole team from office to collection and delivery teams have been really transparent, attentive, professional and courteous (what is much appreciated). The pricing was also very sensible but to be honest this was the least of our worries. The goods were collected and delivered at the agreed time and they did not lose anything or cause any unexpected damage.
I will certainly keep their details on file for future use and recommend them to anyone who does not want to chance a bad experience.
If you moving from one country to another please don't use them or be very careful. I made a mistake not google them which is one of my rule when engaging with company like this and this is a warning for other people. For international moving, your moving is done in 2 stages. They will first move your items into their warehouse and if the list you gave is not identical with the items they pickup or they will miss classify item on list, be ready to get nasty additional bill. If you don't pay additional changes, your items will not be delivered and the warehouse cost will be added, is like holding your items as hostage.
Their business of operation is very simple they are not interested in keeping customer because how many time will someone move in their life time. They know this very well and treat customer very badly.
They did a good job. They navigated tight parking, stairs, and wet weather. Both ends of the move were handled by pleasant, hard working team members.
The company was in time for both removal and delivery. Communication via email was very good and we managed to organise the entire moving via emails. This is very helpful as both my husband and I have fulltime jobs and for us is sometimes difficult to be available for phone.
The company brought everything up to the 4th floor and inside the flat.
I contracted to move my belongings from the USA to Britain. I contacted and contracted with Abel's moving, having read they were good. This is not so as I will now list why!
Understandably they don't move in the USA so they contracted out to a US company, I don't know who it was. The company came with the truck on the May 3rd and loaded my belongings. I had originally said I had about 200 cubic feet of items. I later did the maths and came up with 295 cubic feet. Several days later I was notified by Abel's that the US movers claimed I had 386 cubic feet and I now owed them another $2000. What was I to do, they had my items and I had to pay.
I was told by Abel's that it would take up to 6 weeks to get my stuff delivered in England once it shipped. I had to wait for a authorization number from UK Customs service for the items to be unloaded in the UK but that doesn't mean it couldn't have been shipped before that arrived. I was then let know by Abels that the US company was going to st.. Read more
Response of Abels International Moving
Dear Dahlia,
We understand and share your disappointment with the error in your shipment going to the incorrect country.
The level of compensation made by our US partner was to compensate you, whilst you waited for your goods to be shipped to the original destination.
At the time your items were collected in the USA you had not applied with HMRC for your goods to enter the UK without taxes and duties. Abels duty of care was to ensure you did not receive taxes and duties from HMRC as a result of your not applying for a TOR.
Declaring all your goods when moving is important as you shipped a greater volume than you indicated you needed to have shipped. This increased your move cost from the quotation you accepted which showed the volume you planned to move.
We once again acknowledge your feedback, which Abels has discussed with you over the last few weeks.
Regards
Abels Moving Services
Published on: October 30, 2019
They gave us an excellent service. [names removed by Sirelo] were always very helpful and kind. The movers were very professional, precise in their handling of all our belongings. Everything arrived in perfect condition, and the move went very smoothly. I was also impressed by the way they covered the floors of the house we were leaving, and how clean it was when we left. I highly recommend Abels International Moving.
The experience has been disappointing throughout the move. The main problem was terrible communication and no customer service.
Professional company from A to Z - very pleased with their service, staff, support & professionalism.
Actual move perfect can not thank [name removed by Sirelo] enough ! Staff excellent friendly professional 5 star service
Extrem dienstleistungsorientiert, man wusste jederzeit, woran man war. Mails wurden beinahe innert Minuten beantwortet.
very stressful time of my life helped by the calm friendly employees.
office staff could not have been more helpful and the removal men were cheerful and charming!
excellent service and all my belongings arrived safely.
Absolutely excellent in every way !! Can not praise this company staff enough !! They could not do more than they did to make my move as stress free as they did ..very polite helpful team went out of their way to help me,thank you ..would highly recommend Abels moving company
Todo el personal de Abels fue muy servicial y atento durante todo el proceso, contestaron a todas mis preguntas con rapidez, resolviendo todas mis dudas. La comunicación fue excelente, fueron muy flexibles en cuanto al pago y todas mis cosas llegaron en perfecto estado.
Excellent communication.
Excellent service.
Excellent advice.
Very helpful and efficient.
Very professional, helpful, polite, honest company
It has literally been perfect from the start to the end. Highly professional.
They tried to charge us more than the agreed quote halfway through the delivery, and wanted a credit card payment as they claimed that they had not calculated the volume correctly. When I said no, they backed down, but was a very sly move.
A glass table broke on route, which wasn't correctly packed as per the instructions on the sheet and when we ask them why it wasn't packed correctly, they told us they never got any instructions on which items to pack properly
Very friendly and service minded moving staff - great job
velocissimi e chiari nella comunicazione, sempre professionali e accomodanti, ho ottenuto un servizio impeccabile!
zuverlässig, sauber, pünktlich
Un poco complicado, llegaron antes d lo previsto
Vriendelijke en snelle service, flexibel en goede prijs
English:
Friendly and fast service, flexible and a good price
Headquarters
Abels International Moving
IP27 0NZ Brandon
Chamber of Commerce
Registration number is unknown
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Response of Abels International Moving
Dear O.,
I am sorry that you are unhappy.
We provided a quotation for an economy service for an agreed volume as a part load move in conjunction with other customers in a shared truck. This was based on a small and specific list that you had provided to us. The volume was calculated from your list for the space this would take up on the truck. During collection we were asked to load extra items- 1 x suitcase, 3 x crates, Ironing board, Holdall bag, Metal rack, Wooden rack, Steps, Toaster, Cushions, Large Sofa (less a washing machine that was not loaded). We have only charged for the extra items that have been moved for the time this has taken and the space occupied.
I am sorry once again for any confusion or misunderstanding. Please email [email protected] if you want to discuss this further or call me on 01842 816600.
Kind regards
Neil Pertoldi
Published on: July 24, 2020