Crown Relocations



Average score of 2.7 out of 6 reviews
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Crown Relocations
19 Stonefield Way
HA4 0BJ London
020 3697 8484

About removal company Crown Relocations

Crown Relocations London have over 50 years of experience. They have learned that the more you know and the better prepared you are, the more likely it is that you will make your relocation a success.

Services

International removals
Domestic removals
Pet transport

Associations

Crown Relocations is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
Domestic removals
Pet transport

Associations

Crown Relocations is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 6 reviews for Crown Relocations.
Write a review

No recommendation

Shocking service, came unprepared for packing & then realised their truck wasn't big enough so had to come back 2 weeks later. The guys who did the packing told us 'they didn't have enough materials' to do the job!!!

Computer damaged in transit, NO FRAGILE sticker on the box, sent emails & called but no reply until I finally spoke to a manager in UK.

If they handled it better from the start I wouldn't be complaining.

DO NOT USE THIS COMPANY

Pros and cons
Terrible customer service
No interest in the customer
Moved from Jomtien (Thailand) to Pembrokeshire (United Kingdom).


No recommendation

Never use this company! Because of Crown Relocations our move resulted in enormous stress, lost money, damaged furniture and possessions.
First of all all of our furniture was badly damaged and broken. There was minimum protection on very fragile and expensive pieces. No « FRAGILE » or any other sort of indication on the boxes with breakable stuff.
Another thing - instead of sending additional crew members and pack everything (except for beds) in 1 day, they sent 1(!) man the first day and were packing full 3 days knowing the volume in advance.
The proposal of services they sent and we signed indicated that the transit time would be 5-7 days (tbc). Instead we waited for more than a month.
There were hidden costs they don’t talk and write anywhere about. We had to pay additionally nearly £2000 and we’ve been told about this after all our belongings were taken and after we left the country. They said they wouldn’t deliver if we wouldn’t paid.

Moved from London (United Kingdom) to Tbilisi (Georgia).


Recommendation

They delivered on time and nothing was damaged. However, the customer service was not very good, so they should improve.

Moved from Rotterdam (The Netherlands) to London (United Kingdom).


No recommendation

If you want a smooth and stress free relocation stay away from Crown!
My wife and I contacted Crown in July 2017 to request a quote for relocation services and invited them to come to our apartment to evaluate the volume of our belongings. We were informed that a walk-through survey was not necessary and that Crown carries out these surveys via webcam so we organised such survey carried out by one of Crown's 'experts' that estimated a volume of 481 cbft.
We then received a service proposal from Crown for 1,749.60 GBP including VAT that had a provisional date of 16/10/17.
In September we finalised the date for removal for 01/11/17 with delivery in Ireland on 03/11/17 that was confirmed by Crown in an email, giving them two more weeks to organise the removal. All seemed in order and ready to proceed, however on 23/10/17, only 1 week before the removal, Crown inquired if it worked for us to have our items packed 1 week after the agreed. We pointed out that we had booked and confirmed d.. Read more

Moved from Kingston Upon Thames (United Kingdom) to Limerick (Ireland).


No recommendation

Pretty bad all round.
They were the most expensive quote but they committed to a timeline and speed of service was v important to us, so we trusted them.

They contacted us 2.5 weeks after collecting our possession to say that there was paperwork missing and they couldn’t ship them. I asked why they had waited 2.5 weeks before telling us ... no answer. The whole shipment was ultimately delayed by over a month ( still hasn’t arrived).

I made a complaint - no satisfactory solution offered and multiple days/ weeks twin for them to respond to me on almost every occasion.

When they did respond, it was with a saddening lack of accountability or desire to put things right.

Could not be less impressed.

Pros and cons
Late
Expensive
Moved from London (United Kingdom) to Sydney (Australia).


No recommendation

Awful bunch of crooks - lost my stuff and smashed my stuff. Have to wring an apology out of them but I am over £2000 out of pocket. Watch them hide behind small print !

Pros and cons
they lose your stuff
they smash your stuff
Moved from London (United Kingdom) to London (United Kingdom).

Headquarters

Crown Relocations

19 Stonefield Way
HA4 0BJ London
020 3697 8484

Branches

Aberdeen Riverside House, AB11 7LH, Aberdeen
+44 122 494 5296
Birmingham Landor Street, B8 1AH, Birmingham
+44 121 227 2379
Bristol Smoke Lane, BS11 0YA, Bristol
+44 117 244 9277
Leeds 7 Lockwood Court, LS11 5TY, Leeds
+44 113 385 1007
Livingston Cullen Square, EH54 8SJ, Livingston
+44 131 603 4657

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