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Services
International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport
About
Excess International Movers has been leading the international removals and shipping industry for over 30 years with their economic and reliable shipping and storage solutions. With over 40,000 shipments being delivered to more than 180 countries each year, they are confident in calling theirselves specialists.
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Reviews
59
Sirelo and Google reviews
68% of the users recommend this removal company
N.A.
December 3, 2019
on Sirelo
If I could give a lower rating I would.
STAY AWAY! DO NOT USE THESE PEOPLE.
My shipment has been rescheduled 4 times and I've rented a truck twice only to find out when I arrive that my items are not there.
They didn't notify me or provide any reasonable excuse. They wouldn't take accountability or even offer a partial refund.
They do not care about their customers and believe they have no responsibility for the service.
If you value your items, stay away from these vultures. A special call out for [names removed by Sirelo] for their disrespect and horrible customer service.
I truly hope this company goes bankrupt, they DO NOT deserve to be in business.
UPDATE:
They’re now trying to use scare tactics by way of ‘legal’ ramifications to get me to remove this review.
I won’t remove this review; their Managing Partner [name removed by Sirelo] is trying to manipulate the situation so I take this down.
Sorry [name removed by Sirelo] but this is verifiable fact and I have threads of emails proving what I’ve in fact said above.
It seems our friend [name removed by Sirelo] doesn’t understand that defamation is the spreading of false information that leads to the damaging of reputation — defamation however is not the spreading of TRUE and VERIFIABLE information that leads to the damaging of reputation.Read more
STAY AWAY! DO NOT USE THESE PEOPLE.
My shipment has been rescheduled 4 times and I've rented a truck twice only to find out when I arrive that my items are not there.
They didn't notify me or provide any reasonable excuse. They wouldn't take accountability or even offer a partial refund.
They do not care about their customers and believe they have no responsibility for the service.
If you value your items, stay away from these vultures. A special call out for [names removed by Sirelo] for their disrespect and horrible customer service.
I truly hope this company goes bankrupt, they DO NOT deserve to be in business.
UPDATE:
They’re now trying to use scare tactics by way of ‘legal’ ramifications to get me to remove this review.
I won’t remove this review; their Managing Partner [name removed by Sirelo] is trying to manipulate the situation so I take this down.
Sorry [name removed by Sirelo] but this is verifiable fact and I have threads of emails proving what I’ve in fact said above.
It seems our friend [name removed by Sirelo] doesn’t understand that defamation is the spreading of false information that leads to the damaging of reputation — defamation however is not the spreading of TRUE and VERIFIABLE information that leads to the damaging of reputation.Read more
Bad customer service
Not responsibility for losses
Moved from London (United Kingdom) to Vancouver (Canada)
Z.M.
July 23, 2018
on Sirelo
Cannot recommend them less. It is just about the worst option you have when moving items from the US to the UK. The staff is almost criminally incompetent. They missed my pick-up twice despite setting up a time well in advance and kept me waiting for hours and then pretended that the driver had actually attempted to pick up items. I then paid a fine to my building to keep items in the apartment (on which the lease had run out) while these ***** came a third time to pick up items. They the refused to acknolwedge the errors and pretended my door bell was out of order! Same drama on delivery. Forgot to give me key forms to fill that allows items to move through customs. So my cargo had to sit in the HRMC warehouses for weeks while I was chasing these guys on delivery before one of them thought about informing me of the paperwork. AVOID. at all costs. its not worth the headache to save 100-200 dollars and then deal with this team.
PS: Forgot to mention, one of the boxes was extremely poorly handled and had items missing. Cannot stress enough to avoid this service. They shouldnt be in business.Read more
PS: Forgot to mention, one of the boxes was extremely poorly handled and had items missing. Cannot stress enough to avoid this service. They shouldnt be in business.Read more
Cheap
Literally everything from service to transparency
Moved from New York (United States) to London (United Kingdom)
J.B.
February 19, 2018
on Sirelo
We are so upset with them! They told us 10-14 days to ship all our goods to US. We are still waiting, almost 30 days later!! Our rep went on vacation and did nothing with our goods until he returned. Terrible!!!
Lazy and poor urgency
Zero customer service
Moved from London (United Kingdom) to Breckenridge (United States)
E.M.
January 27, 2018
on Sirelo
This move has been problem after problem.
1. I thought the moving date was agreed but it turns out that the person I was in contact with never registered me in the system, even though I had paid the deposit
2. When the movers finally showed up, they told me that they did not do 2nd floor deliveries (I had not been told at the time of the booking) and I had to take down 18 boxes down to their truck myself (I am a girl and some of the boxes were half my weight)
3. I was left in the dark from the day my things were removed, I had no idea where they were and what was happening. Finally after 4 weeks I received an email saying that they were finally going to leave the UK and that another company in the destination country was taking over the move. This is not à issue except that the new company is as unresponsive as the first one.
I am now expecting to receive my boxes 15 weeks after they was removed, when the advertised delay was 8 to 10 weeks.
1. I thought the moving date was agreed but it turns out that the person I was in contact with never registered me in the system, even though I had paid the deposit
2. When the movers finally showed up, they told me that they did not do 2nd floor deliveries (I had not been told at the time of the booking) and I had to take down 18 boxes down to their truck myself (I am a girl and some of the boxes were half my weight)
3. I was left in the dark from the day my things were removed, I had no idea where they were and what was happening. Finally after 4 weeks I received an email saying that they were finally going to leave the UK and that another company in the destination country was taking over the move. This is not à issue except that the new company is as unresponsive as the first one.
I am now expecting to receive my boxes 15 weeks after they was removed, when the advertised delay was 8 to 10 weeks.
Unresponsive
False advertising
Moved from London (United Kingdom) to Montreal (Canada)
Response of Excess International Movers Ltd
March 9, 2018
Dear Sir,
Thank you for your feedback, we will pass this on to our baggage provider as this is not looked after by the Moving business.
For further assistance, please message your baggage rep who will be able to assist you.
Many Thanks
Excess International Movers
Thank you for your feedback, we will pass this on to our baggage provider as this is not looked after by the Moving business.
For further assistance, please message your baggage rep who will be able to assist you.
Many Thanks
Excess International Movers
J.H.
December 14, 2017
on Sirelo
Satisfied all round
Moved from Maidenhead (United Kingdom) to Johannesburg (South Africa)
John Lorimer
December 10, 2017
on Sirelo
CEO picked up the order when key contact left.
Resolved all outstanding matters and accommodated our requests.
High quality packaging, including crating.
Good distribution agent - Allied Pickfords
Resolved all outstanding matters and accommodated our requests.
High quality packaging, including crating.
Good distribution agent - Allied Pickfords
Small company with personal and experienced service levels.
Continuous communication and follow up.
Need to use soft tissue for delicate items.
Moved from London (United Kingdom) to Sydney (Australia)
Thank you for your feedback, as you are aware all the delays were outside of our control - We also recognised the issues that have occurred, being so unique, that we offered to cover the storage charges due to your delays. We are sorry you have felt the need to leave negative feedback in this instance.
Excess International Movers.