Excess International Movers

This is my company!

Average score of 8.2 out of 32 reviews

Excess International Movers
9 Laxcon Close
NW10 0TG London
0800 524 4388

About removal company Excess International Movers

Excess International Movers has been leading the international removals and shipping industry for over 30 years with their economic and reliable shipping and storage solutions. With over 40,000 shipments being delivered to more than 180 countries each year, they are confident in calling theirselves specialists.

Services

International removals
Domestic removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Associations

Excess International Movers is accredited by the following associations:
FIDI
IAM
BAR



Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
Domestic removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Associations

Excess International Movers is accredited by the following associations:
FIDI
IAM
BAR

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Reviews

Reviews

There are currently 32 reviews for Excess International Movers.
Write a review

No recommendation

We are so upset with them! They told us 10-14 days to ship all our goods to US. We are still waiting, almost 30 days later!! Our rep went on vacation and did nothing with our goods until he returned. Terrible!!!

Pros and cons
Lazy and poor urgency
Zero customer service
Moved from London (United Kingdom) to Breckenridge (United States).

Response of

Dear Mr. Berry,
Thank you for your feedback, as you are aware all the delays were outside of our control - We also recognised the issues that have occurred, being so unique, that we offered to cover the storage charges due to your delays. We are sorry you have felt the need to leave negative feedback in this instance.
Excess International Movers.

Published on:



No recommendation

This move has been problem after problem.
1. I thought the moving date was agreed but it turns out that the person I was in contact with never registered me in the system, even though I had paid the deposit
2. When the movers finally showed up, they told me that they did not do 2nd floor deliveries (I had not been told at the time of the booking) and I had to take down 18 boxes down to their truck myself (I am a girl and some of the boxes were half my weight)
3. I was left in the dark from the day my things were removed, I had no idea where they were and what was happening. Finally after 4 weeks I received an email saying that they were finally going to leave the UK and that another company in the destination country was taking over the move. This is not à issue except that the new company is as unresponsive as the first one.
I am now expecting to receive my boxes 15 weeks after they was removed, when the advertised delay was 8 to 10 weeks.

Pros and cons
Unresponsive
False advertising
Moved from London (United Kingdom) to Montreal (Canada).

Response of

Dear Sir,
Thank you for your feedback, we will pass this on to our baggage provider as this is not looked after by the Moving business.
For further assistance, please message your baggage rep who will be able to assist you.
Many Thanks
Excess International Movers

Published on:



Recommendation

Satisfied all round

Moved from Maidenhead (United Kingdom) to Johannesburg (South Africa).


Recommendation

CEO picked up the order when key contact left.
Resolved all outstanding matters and accommodated our requests.
High quality packaging, including crating.
Good distribution agent - Allied Pickfords

Pros and cons
Small company with personal and experienced service levels.
Continuous communication and follow up.
Need to use soft tissue for delicate items.
Moved from London (United Kingdom) to Sydney (Australia).


Recommendation

Things went smoothly as scheduled and tracked at each phase.

However, handling of the shipping cartons was a negative as a couple of them were busted.

Pros and cons
Sales specialist
Process
Handling of packages
Moved from Solihull (United Kingdom) to Tampa (United States).


Recommendation

Friendly service, quick response, cheap and affordable rates

Moved from Tadley (United Kingdom) to Melbourne (Australia).


Recommendation

The service thus far has been excellent. They provided the best service and the best price

Moved from Dawlish (United Kingdom) to Wellington (New Zealand).


Recommendation

THey were efficient and focused on the project. People we dealt with were very friendly and helpful

Pros and cons
Efficient
friendly
Moved from New Milton (United Kingdom) to Perth (Australia).


No recommendation

They don't tell you when the shipment arrives and what you aren't meant to do! I spoke directly and specifically asked for 22nd and they have only just delivered to the airport yesterday. Poor customer service as I had many things in there I need and can't use because it's not here and you can email endless but no one replies. Rubbish!

Pros and cons
Arranged
Don't reply to emails
Bad communication
Moved from London (United Kingdom) to Dubai (United-Arab Emirates).

Response of

Good morning,
Thank you for your feedback, as we are unable to track any of your details via the review site, could we please ask you to drop us an email to [email protected] so we can investigate further.
Kind regards
Excess Customer Service.

Published on:



No recommendation

Been over 10 weeks still no stuff still waiting

Moved from Alveston (United Kingdom) to Valencia (United States).

Response of

Good morning,
Thank you for your feedback, as we are unable to track any of your details via the review site, could we please ask you to drop us an email to [email protected] so we can investigate further.
Kind regards
Excess Customer Service.

Published on:



Recommendation

We had an excellent experience with Excess International Movers. From the initial conversation with Dwayne in the office, to Dan, who did the survey, to then Keith and his crew for the packing - the entire team was extremely professional, courteous, and efficient and everything went smoothly and as planned.
Our shipment has not arrived yet (it's way too soon), however it is now out of the hands of the UK team, so whatever happens they have done their part brilliantly and deserve recognition!

Pros and cons
Price, communication
Professionalism, courtesy
Moved from Warwick (United Kingdom) to Roseville (United States).


Recommendation

Best prices, support was perfect from beginning to end.

Moved from Austin (United States) to Paris (France).


Recommendation

So far very good service - will wait to see if goods arrive on time

Pros and cons
Price
Service
Moved from Christchurch (United Kingdom) to Brisbane (Australia).


Recommendation

Polite and efficient

Moved from Poole (United Kingdom) to Tauranga (New Zealand).


Recommendation

Up to date I am satisfied,however I cannot give them a final 10 /10 until I actually receive my parcels.

Pros and cons
Cost
Efficient
Moved from Gillingham Dorset (United Kingdom) to East London (South Africa).


Recommendation

They where very professional and helpful with completing the paperwork required.

Pros and cons
Professional staff
Very helpful
Moved from Burnham on Sea (United Kingdom) to Perth (Australia).


Recommendation

So far everything has been simple and easy.

Moved from Borehamwood (United Kingdom) to Pasadena (United States).


Recommendation

Easy to use, delivered quickly, could call an operator if there were any questions

Moved from Singapore (Singapore) to Northampton (United Kingdom).


Recommendation

Although my container has not yet reached its destination, the service I have received to date has been efficient, friendly and excellent communication

Moved from Newton Abbot (United Kingdom) to Masterton (New Zealand).


Recommendation

The staff were extremely helpful and very quick to get back to me with answers to my questions

Moved from Sutton Coldfield (United Kingdom) to Sydney (Australia).


No recommendation

I have only just received my cases after over 1 month. They picked up my cases from my UK address on the 4th August and I have only recveived this today. Also they quoted the insurance fee once I had paid my deposit and collected my cases. Their reason for the delay was because of an unexpected busy time during August.

Moved from London (United Kingdom) to Dubai (United-Arab Emirates).


Recommendation

Very friendly helpful contact. Extremely efficient and polite packers. A very goo gal round service

Moved from Lymington (United Kingdom) to Geraldine (New Zealand).


Recommendation

Excess International Moving deserves positive feedback. Best communication and middle-road price

Moved from London (United Kingdom) to Saint Paul (United States).


Recommendation

Fast and efficient communications, clear instructions. Hitch free and a good price.

Moved from Rye (United Kingdom) to San Francisco (United States).


Recommendation

The company gave us a quick response to our enquiry, assisted us with a courier service to speed up the move & offered a competitive price for the volume of our boxes. The staff we dealt with via email & telephone were very helpful and provided us with different options for our move.

Moved from Croydon (United Kingdom) to Adelaide (Australia).


Recommendation

All round good service from office staff to drivers

Moved from Blyth Northumberland (United Kingdom) to Adelaide (Australia).


No recommendation

The email correspondence was very friendly and nice... But the information given has been incorrect. And I have been told my things have arrived although this is incorrect and I still don't have my things... Having called the reviving company the bag is being held at Auckland (not Wellington as it is supposed to be) to go through customs and I still have an extra $200 approx to pay before I can actually collect it.... Communication has stopped although the actual transaction hasn't finished and I am now very much on my own trying to sort it out.

Moved from Essex (United Kingdom) to Wellington (New Zealand).


Recommendation

Very communicative and helpful, even when my plans had to change at the last minute.

Moved from London (United Kingdom) to Dublin (Ireland).


Recommendation

Every time I called they were overly helpful. I received a text with the exact time boxes would be droppe off and then a text with when they will be picked up. Affordable price. Driver collected all unused boxes as well. So happy

Moved from London (United Kingdom) to New York (United States).


Recommendation

They were excellent and good value 11 years ago when I last used them and have been excellent so far this time; very pro-active, with helpful suggestions to keep costs down; well-equipped, efficient and careful packers and removals.

Moved from Sacramento (United States) to Newbury (United Kingdom).


No recommendation

1.They quoted one price upon survey and inspection
2.They then sent me an invoice for an INCREASED volume AFTER they had done the pack and uplifted.
3.I remonstrated, they were adamant, I told them to bring my stuff back, they then changed the price back to the original survey quote.
4.They gave me a shipment and date
The ship was incorrect name,
5.arrival to Port Fremantle delayed for over a week through another ship
6. From October 10 to December 15 I DO NOT HAVE MY SHIPMENT despite it having arrived last week into Fremantle
7. The signed paperwork from UK had to be RESIGNED because there is some Tea girl working in the agents office wants the i dotted and T crossed!
8.It is lmost Christmas, we are sleeping on the floor, and we have had to buy DUPLICATE domestic items because we have nothing to live with/on or sleep in.
9.Overall cost DOUBLE THE ORIGINAL QUOTE.
10. I have moved to Australia off and on over many years, This has been the biggest nightmare.

11.I will be se.. Read more

Moved from Truro (United Kingdom) to Perth (Australia).


Recommendation

they were very polite and helpful on the phone and they kept me updated regularly by email. the goods arrived on time and in good conditions.

Moved from Antwerpen (Belgium) to Brisbane (Australia).

Headquarters

Excess International Movers

9 Laxcon Close
NW10 0TG London
0800 524 4388

Other nearby movers

View all moving companies in London and surroundings