Excess International Movers

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Average score of 7.6 out of 18 reviews
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Excess International Movers
9 Laxcon Close
NW10 0TG London
0800 524 4388

About removal company Excess International Movers

Excess International Movers has been leading the international removals and shipping industry for over 30 years with their economic and reliable shipping and storage solutions. With over 40,000 shipments being delivered to more than 180 countries each year, they are confident in calling theirselves specialists.

Services

International removals
Domestic removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Associations

Excess International Movers is accredited by the following associations:
FIDI
IAM
BAR



Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International removals
Domestic removals
Excess baggage
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Associations

Excess International Movers is accredited by the following associations:
FIDI
IAM
BAR


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 18 reviews for Excess International Movers.
Write a review

No recommendation

Cannot recommend them less. It is just about the worst option you have when moving items from the US to the UK. The staff is almost criminally incompetent. They missed my pick-up twice despite setting up a time well in advance and kept me waiting for hours and then pretended that the driver had actually attempted to pick up items. I then paid a fine to my building to keep items in the apartment (on which the lease had run out) while these ***** came a third time to pick up items. They the refused to acknolwedge the errors and pretended my door bell was out of order! Same drama on delivery. Forgot to give me key forms to fill that allows items to move through customs. So my cargo had to sit in the HRMC warehouses for weeks while I was chasing these guys on delivery before one of them thought about informing me of the paperwork. AVOID. at all costs. its not worth the headache to save 100-200 dollars and then deal with this team.

PS: Forgot to mention, one of the boxes was extremely p.. Read more

Pros and cons
Cheap
Literally everything from service to transparency
Moved from New York (United States) to London (United Kingdom).


No recommendation

We are so upset with them! They told us 10-14 days to ship all our goods to US. We are still waiting, almost 30 days later!! Our rep went on vacation and did nothing with our goods until he returned. Terrible!!!

Pros and cons
Lazy and poor urgency
Zero customer service
Moved from London (United Kingdom) to Breckenridge (United States).

Response of

Dear Mr. Berry,
Thank you for your feedback, as you are aware all the delays were outside of our control - We also recognised the issues that have occurred, being so unique, that we offered to cover the storage charges due to your delays. We are sorry you have felt the need to leave negative feedback in this instance.
Excess International Movers.

Published on:



No recommendation

This move has been problem after problem.
1. I thought the moving date was agreed but it turns out that the person I was in contact with never registered me in the system, even though I had paid the deposit
2. When the movers finally showed up, they told me that they did not do 2nd floor deliveries (I had not been told at the time of the booking) and I had to take down 18 boxes down to their truck myself (I am a girl and some of the boxes were half my weight)
3. I was left in the dark from the day my things were removed, I had no idea where they were and what was happening. Finally after 4 weeks I received an email saying that they were finally going to leave the UK and that another company in the destination country was taking over the move. This is not à issue except that the new company is as unresponsive as the first one.
I am now expecting to receive my boxes 15 weeks after they was removed, when the advertised delay was 8 to 10 weeks.

Pros and cons
Unresponsive
False advertising
Moved from London (United Kingdom) to Montreal (Canada).

Response of

Dear Sir,
Thank you for your feedback, we will pass this on to our baggage provider as this is not looked after by the Moving business.
For further assistance, please message your baggage rep who will be able to assist you.
Many Thanks
Excess International Movers

Published on:



Recommendation

Satisfied all round

Moved from Maidenhead (United Kingdom) to Johannesburg (South Africa).


Recommendation

CEO picked up the order when key contact left.
Resolved all outstanding matters and accommodated our requests.
High quality packaging, including crating.
Good distribution agent - Allied Pickfords

Pros and cons
Small company with personal and experienced service levels.
Continuous communication and follow up.
Need to use soft tissue for delicate items.
Moved from London (United Kingdom) to Sydney (Australia).


Recommendation

Things went smoothly as scheduled and tracked at each phase.

However, handling of the shipping cartons was a negative as a couple of them were busted.

Pros and cons
Sales specialist
Process
Handling of packages
Moved from Solihull (United Kingdom) to Tampa (United States).


Recommendation

Friendly service, quick response, cheap and affordable rates

Moved from Tadley (United Kingdom) to Melbourne (Australia).


Recommendation

The service thus far has been excellent. They provided the best service and the best price

Moved from Dawlish (United Kingdom) to Wellington (New Zealand).


Recommendation

THey were efficient and focused on the project. People we dealt with were very friendly and helpful

Pros and cons
Efficient
friendly
Moved from New Milton (United Kingdom) to Perth (Australia).


No recommendation

They don't tell you when the shipment arrives and what you aren't meant to do! I spoke directly and specifically asked for 22nd and they have only just delivered to the airport yesterday. Poor customer service as I had many things in there I need and can't use because it's not here and you can email endless but no one replies. Rubbish!

Pros and cons
Arranged
Don't reply to emails
Bad communication
Moved from London (United Kingdom) to Dubai (United-Arab Emirates).

Response of

Good morning,
Thank you for your feedback, as we are unable to track any of your details via the review site, could we please ask you to drop us an email to [email protected] so we can investigate further.
Kind regards
Excess Customer Service.

Published on:



No recommendation

Been over 10 weeks still no stuff still waiting

Moved from Alveston (United Kingdom) to Valencia (United States).

Response of

Good morning,
Thank you for your feedback, as we are unable to track any of your details via the review site, could we please ask you to drop us an email to [email protected] so we can investigate further.
Kind regards
Excess Customer Service.

Published on:



Recommendation

We had an excellent experience with Excess International Movers. From the initial conversation with Dwayne in the office, to Dan, who did the survey, to then Keith and his crew for the packing - the entire team was extremely professional, courteous, and efficient and everything went smoothly and as planned.
Our shipment has not arrived yet (it's way too soon), however it is now out of the hands of the UK team, so whatever happens they have done their part brilliantly and deserve recognition!

Pros and cons
Price, communication
Professionalism, courtesy
Moved from Warwick (United Kingdom) to Roseville (United States).


Recommendation

Best prices, support was perfect from beginning to end.

Moved from Austin (United States) to Paris (France).


Recommendation

So far very good service - will wait to see if goods arrive on time

Pros and cons
Price
Service
Moved from Christchurch (United Kingdom) to Brisbane (Australia).


Recommendation

Polite and efficient

Moved from Poole (United Kingdom) to Tauranga (New Zealand).


Recommendation

Up to date I am satisfied,however I cannot give them a final 10 /10 until I actually receive my parcels.

Pros and cons
Cost
Efficient
Moved from Gillingham Dorset (United Kingdom) to East London (South Africa).


Recommendation

They where very professional and helpful with completing the paperwork required.

Pros and cons
Professional staff
Very helpful
Moved from Burnham on Sea (United Kingdom) to Perth (Australia).


Recommendation

So far everything has been simple and easy.

Moved from Borehamwood (United Kingdom) to Pasadena (United States).

Headquarters

Excess International Movers

9 Laxcon Close
NW10 0TG London
0800 524 4388

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