WARNING: DO NOT USE THIS COMPANY!
There is a reason why Lockwell do not have any reviews on Google. This was a red flag and I should have trusted my gut.
We chose Lockwell because they promised an end-to-end managed relocation with excellent communication. Unfortunately, once we had paid, communication became almost non-existent.
When you're moving your entire life internationally, you need a removal company that is responsive. Instead, emails went unanswered, phone calls weren't returned, and we constantly had to chase for updates. Even when urgent issues arose, there was little sense of ownership or proactive communication, which ultimately resulted in avoidable delays and additional costs.
When things go wrong, their sales people and directors hide behind switchboards, emails and what's app. Despite trying to call the company over 40 times and sending multiple emails, we have not received a call back or reply via email.
One final observation: I've noticed Lockwell respo
nding publicly to other negative reviews with their version of events. As review platforms don't allow reviewers to respond to those replies, prospective customers only see one side of the story. I would encourage anyone considering Lockwell to look at the overall pattern of reviews and make their own judgement.
Based on our experience, I cannot recommend Lockwell for an international relocation. The worst organisation i've ever dealt with,.Read more
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