Because they gave me the impression they would do the transport themselves but they used another delivery company. Everything was nicely packed with them and then you find that things got damaged in between because of the transfer between their lorry and the delivery’s company one. So obviously they don’t treat things in the same way the transport ones.
Not being clear about who would be doing the delivery
Not taking care of belongings when doing the transfer
Moved from St Albans (United Kingdom) to Bilbao (Spain)
Booked 1 week in advance after a home survey with [name removed by sirelo] The team arrived 9am and worked all day to move us until 5pm
They were so efficient helpful and professional
Worth every penny and made it such a stress free
Moved from Tamworth (United Kingdom) to Tamworth (United Kingdom)
Would highly recommend Mercia movers for an international move!
Excellent stress free service from start to finish.
Was very stressed at the thought of moving after Brexit and during a pandemic but the whole Mercia team quickly put my mind at ease.
From a very quick turnaround for my initial quote (far quick than other movers), to throughly explaining exactly what paperwork is now needed to move to Germany after Brexit and patiently answering any questions I had about this, to the guys that packed and loaded all my belongings perfectly at collection and delivered them in the exact same condition without a scratch!!
Again was worried about a shared service but no issues whatsoever and was also delivered much quicker than expected and quoted by other movers so was thrilled about this!
All round very happy customer and would highly recommend!! Thanks again!!
All staff very friendly and helpful
Delivered quicker than expected
Moved from Worcester (United Kingdom) to Hamburg (Germany)
they gave the job to another company. communication was non-existent. They phoned at 7.20 one morning and said we'll be there in 20mins to pick up. The guy in charge of the pick-up was very rude. Mercia movers said it would take 3-4 weeks for delivery. But they phoned 4 days later to say 'we'll be delivering your shipment in 30 mins'! Luckily my flatmate was there at the time... I was still in the UK! I'll try Wiseguys Removals next time :)
polite phone manner from the agent
expensive compared to quotes I received later
tricked me into accepting their offer instead of waiting for other offers
Moved from London (United Kingdom) to Barcelona (Spain)
Response of Mercia Movers & Stores
August 26, 2021
Dear Sir/Madam, We are sorry that the goods arrived ahead of schedule, this would have happened if an earlier slot came up and we were able to deliver quicker to you. In busy times, our corporate partner will assist for delivery. Please contact us on 01827 216206 and we will be happy to discuss the move with you. All the best. Mercia Movers
Available and responsive service staff for booking and logistics. Professional and friendly moving team.
Friendly and professional
Inability to specify exact moving time
Moved from London (United Kingdom) to Brussels (Belgium)
Mercia Movers were professional, friendly and very helpful from start to finish from the girls in the office to the men who collect your belongings. Would definitely use them again.
Moved from Bexley (United Kingdom) to San Javier (Spain)
What stood out to me was how much more polished and organised all of Mercia's emails and their online processes were. Compared to the others, Mercia came across as having more of their ducks in a row. This was something very important to me when needing to move country, especially during Covid. I did not want any more chaos in my life.
[Name removed by Sirelo] was the account manager for my move and he kept me up to date with the status of my shipment, made sure I had all the paperwork I needed, answered all my questions. He even made sure the pickup crew arrived early so that I could make my pre-flight doctor appointment.
When I received my items, I was very impressed at how well my large and awkward items (flat packed desk, flat packed bed and a designer office chair) were wrapped and protected. The Dutch 2-man crew that delivered on the Sweden side were cheerful and helpful. All in all, very happy with the service.
Moved from Reading (United Kingdom) to Vastad (Sweden)
Dealt with customs issues well. Kept me informed. Friendly people. Only one small breakage in transit.
Moved from Weymouth (United Kingdom) to Duffort (France)
Our moving experience was made stress free with Mercia Movers. I am someone who stresses a lot, however I did not stress at all on moving day and that was due to this company. The three gentleman who came were polite and took everything off of our hands, we didn't have to lift a finger. This company is brilliant and I would highly recommend them!
Moved from Tamwroth (United Kingdom) to Tamworth (United Kingdom)
The team at Mercia was always accessible, friendly and helpful. In particular, making sure the customs paperwork was all in order and they delivered ahead of schedule despite some border issues caused by Brexit and Covid. The delivery drivers were very professional too.
The considered approach taken towards my items
The punctuality of the delivery
Moved from London (United Kingdom) to Collonges (France)
Superb service from start to finish. Polite, friendly staff. Guys were punctual, hardworking and tidy.
Moved from Leicestershire (United Kingdom) to Leicestershire (United Kingdom)
For the collection they sent a Luton van. The goods were then taken to a depot to be transferred to a shared transport. The removal company met several hurdles caused by Covid and Brexit. They kept me informed and managed the situation very well.
Flexibility and transparency on the progress
Choosing for shared transportation means more risk of damage, especially furniture.
Moved from Ramsgate (United Kingdom) to Exideuil Sur Vienne (France)
[Name removed by Sirelo] and team have done an outstanding job, I am very impressed with the excellent service we have received at an absolutely fair price. Can't beat it, I can wholeheartedly recommend Merciamover, look no further if you are looking for peace of mind for your upcoming move...
Moved from Hatfield (United Kingdom) to Frankfurt Am Main (Germany)
Excellent communication throughout - friendly and efficient. The removal guys themselves were brilliant as well.
Can't think of one negative thing to say!
Moved from Holland On Sea (United Kingdom) to Hermannsburg (Germany)
the company felt that I had not given them full details, but that was not the case. They did not come and do a survey so I was not able to give them full scope of the job. The workers moved in and worked but did not move at their job like they did on the second day of packing. The pack up was done about an hour before the new owners arrived so that was good enough, just !! I am waiting now for my shipment to arrive. Am told it will be December 12th. LONG WAIT FROM 8TH OF OCTOBER !!!
completed the job before the new owners arrived
workers moved their buns the second day and made the move happen
were quite slow on the packing on the first day
the 'boss' on site appeared to be on the telephone quite a lot slowing everyone down the first day
Moved from Deeside (United Kingdom) to Chatham (Canada)
The removals team from Mercia movers were very professional, hard working and very helpful nothing was too much trouble and they handled all of our furniture and other large items with great care and attention.
Moved from Sutton Coldfield (United Kingdom) to Sutton Coldfield (United Kingdom)
First class job. Team was very organized, friendly and polite. Pack up and removal to storage took 2 days and included dismantling of heavy iron bedstead and solid oak dining table. Also moved a dozen large and heavy garden pots to a separate location. Removal from storage to new property was equally well done with dismantled furniture being reassembled expertly and no losses or breakages I would definitely use Mercia Movers again.
Moved from Sutton Coldfield (United Kingdom) to Stamford (United Kingdom)
House move from Midlands to Cambridgeshire
The guy were great, friendly, helpful & hardworking
We got a full packing service. They also took apart wardrobes & bed and put back together on delivery.
We were very happy with price, thought it was very reasonable.
We'd happily recommend to other people
Guys were hardworking, friendly & helpful
Moved from Swadlincote (United Kingdom) to Cambridge (United Kingdom)
Good communication upto move day , a very good price quoted . All of them were courteous and careful in doing the job . Furniture was well protected with appropriate covers and placed in the rooms needed . What is usually a stressful day was made a lot easier to these guys . Many thanks would highly recommend.
Moved from Derbyshire (United Kingdom) to Sutton Coldfield (United Kingdom)
Highly recommended. Could not fault [name removed by Sirelo] and the guys. Enthusiastic, considerate and well mannered. Went above and beyond. Moved from old house to new build.
Moved from Fradley (United Kingdom) to Burton Upon Trent (United Kingdom)
I have been over the moon with Mercia, they exceeded my expectations. They worked tirelessly over 3 days to move us from a 4 bedroom home down to Devon. They were super efficient, friendly and courteous - and helped keep stress to a minimum. Nothing was too much trouble. [Name removed by Sirelo] was a gem and the whole team worked so hard. I would highly recommend this firm to anyone looking to move home
Moved from Sutton Coldfield (United Kingdom) to Exeter (United Kingdom)
We booked Mercia Movers on the 28th October 2019 for our home move, we went purely on the great reviews. We were not disappointed!!! The price was very reasonable and the communication was second to none. The team of men were absolutely amazing!!! They never stopped and worked like trojans and all with a smile, totally genuine caring people are hard to find these days and they made our move fun rather than stressful, a total asset to Mercia Movers. If you are looking for a professional company for your move please please take our advice, this company is the real deal!!! A big massive thank you to all of you for all your hard work, Lisa & Richard & Family.
made moving less stressful and more fun
Moved from Sitton Coldfield (United Kingdom) to Sutton Coldfield (United Kingdom)
Mercia Movers were professional, efficient and cheerful throughout. They made a stressful move much much easier. Highly recommended.
Moved from Tamworth (United Kingdom) to Tamworth (United Kingdom)
Wow.. wonderful service from start to finish.. [names removed by Sirelo]..and all of the lads.. too many to mention..but big thanks especially to [names removed by Sirelo].. tremendous.. and some guys came in on their day off to make sure our move went well. 10/10 Highly recommend
Punctual, friendly, professional
Moved from Royal Sutton Coldfield (United Kingdom) to Royal Sutton Coldfield (United Kingdom)
Wow!! The service we received from mercia movers was truly fantastic. From the first point of contact right to the very end they made every step as simple and straightforward as possible. [name removed by Sirelo] and the rest of the team worked so hard on the move day even through the pouring rain! They were proffesional and very friendly and took as much of the stress away as possible. Im disabled so i tend to find having work men in abit intimidating but i never felt this with [name removed by Sirelo] and his team. They put me at ease straight away. One of the guys called [name removed by Sirelo] i nicknamed my little pocket rocket as ive never seen such a young man of slight build work so hard and with such enthusiasm. Hes a true credit as is [name removed by Sirelo] and the rest of the team. I cant praise them highly enough and would highly recommend mercia movers to anyone. A fantastic experience. Thankyou to you all
Very helpful and friendly
Moved from Staffordshire (United Kingdom) to Staffordshire (United Kingdom)
Removal Team Above the Rest!!
This was the best removal experience we have ever had. Nothing was too much for them and they cheerfully waited for 4 hours over time in a heatwave, when our completion was delayed! Most competitive rates too!
Moved from Tamworth (United Kingdom) to Shropshire (United Kingdom)
fantastic company!! so reasonable prices and hard workers. highly recommend! all my family and friends would use them now
100% brilliant in every way!
Moved from Redditch (United Kingdom) to Bromsgrove (United Kingdom)
Can not thank these guys enough for their professional service.
Excellent removal company and would h8ghly recommend
Moved from Tamworth (United Kingdom) to Worcester (United Kingdom)
Excellent service. packed my whole house and loaded in a day took great care with everything. even a problematic fish tank!!!!!!! arrived on time and even got to the destination early the next day. the guys didn't stop working I hardly noticed them have a lunch break and very friendly. Nothing was to much trouble.
Hard working and friendly
Moved from Burton Upon Trent (United Kingdom) to Swindon (United Kingdom)
They were just so professional all round, our move was carried out so efficiently by friendly people who nothing was too much trouble for. Everything was moved and placed exactly where we wanted it, all our belongings were treated with respect and nothing was damaged. All in all a great job done by all the team. Thanks again
Moved from Derby (United Kingdom) to Derby (United Kingdom)
Mercia Movers are a great company, professional and friendly. Would 100% recommend and excellent value for money.
Moved from Tamworth (United Kingdom) to Ashby-de-la-zouch (United Kingdom)
[names removed by Sirelo] packed our things and dismantled the furniture, taking great care to wrap up and protect everything. The following morning, they arrived promptly and unpacked very quickly - despite walking up and down the stairs to our first floor flat. They took care to ensure each box was in the correct room and reassembled our furniture. Overall, Mercia provided excellent service and we would definitely recommend them.
Moved from Birmingham (United Kingdom) to Edinburgh (United Kingdom)
Really helpful team both during their initial review/quote through to the fantastic service received on the day of the move. Very impressed!
Great communication and service
The team of movers worked exceptionally hard
None - they were fantastic
Moved from Tamworth (United Kingdom) to Lichfield (United Kingdom)
The team at Mercia Mover provided a fantastic service from start to finish, despite a challenging move! The lads were careful, helpful and friendly, nothing was too much trouble! Thank you!!
Moved from Sutton Coldfield (United Kingdom) to Sutton Coldfield (United Kingdom)
The whole team were very friendly and helpful, nothing was too much trouble. Communications were excellent throughout and they were so flexible, taking a lot of stress out of the move. Would have absolutely no hesitation in recommending Mercia, the focus on customer service was second to none.
Moved from Sutton Coldfield (United Kingdom) to Abergavenny (United Kingdom)
[name removed by Sirelo] came and gave us a quote, very polite and professional.
The day of our move [name removed by Sirelo] and his team arrived on time and got straight to it.
They were very polite and really careful with all of our furniture and possessions.
To say they worked hard was an understatement, they started at 8.30 am and didn’t finish until 6pmputting all of our furniture and boxes exactly where we wanted them, even putting our bed together ready to fall into after a long and tiring day.
I would highly recommend Mercia Movers i was so impressed with how hard they worked and helped us I gave them a £50 tip !
Moved from Staffordshire (United Kingdom) to Warwickshire (United Kingdom)
Lovely guys and very helpful and friendly. Quick and thorough workers. Moved me from one place to another with no fuss. Would certainly use them again.
Moved from Rugby (United Kingdom) to Coventry (United Kingdom)
Fantastic Service from [name removed by Sirelo] and his team. Courteous, professional and polite at all times. They helped us move twice in 7 months and at short notice too. Would not hesitate to recommend Mercia Movers! Thanks to the team!
Moved from Netherseal (United Kingdom) to Rosliston (United Kingdom)
Absolutely brilliant company, I'm very glad to have found this company - they made the whole move process very easy - including dismantling and reconstructing furniture at the new property. All the people that helped us on both days were absolutely fantastic - I couldn't speak more highly of them and have already recommended them to a colleague. Thank you all so much.
Moved from Wolverhampton (United Kingdom) to Leicester (United Kingdom)
Move went according to plan. Great bunch of Guys. Worked well as a team. Packed and loaded within 5 hours. Vans unloaded and boxes/furniture all left in correct rooms within 2 1/2 hours. Nothing damaged or handled badly. Would recommend.
Moved from Swadlincote (United Kingdom) to Derby (United Kingdom)
Excellent company, they did exactly what they said they would do. Would recommend. Highly professional and polite. Thank you
Did what they said they would do
Moved from Meriden (United Kingdom) to Lowestoft (United Kingdom)