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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
101I continue, my daughter purchased her own mattress protector, eventually everything went to the storage unit in our town. A few months down the line, we'd found a property to rent and contacted woollcotts again. Burke Bros this time collected everything from storage. I can say no wrong about those 3 lads, they were very good, one had stayed in the van to tie everything down and when they arrived at the new property they were very careful, but my mattress had oil like stains around it, one of the drawers has a split straight across it and the drawer in the bed has a substantial chunk broken. The two fellas who came to put the wardrobe together said the drawer looked as though something very heavy had been dropped on it when it was first moved. Ive relayed all this to Bryan Woollcott who saud the men always take new covers off the roll for the mattresses, well they don't. My daughter had her own, it was mine that had to have one of woollcotts covers on it out of the back of the van. Bryan W said his insurers won't pay out because.....it was a 3rd party storage unit.
I am totally disgusted with this man, i will NEVER USE WOOLLCOTTS AGAIN. Any excuse not to pay for damage done by their men. No one else had been in that unit from when they took my furniture there until it was picked up by the other lads last Monday. That mattress cover was obviously filthy inside and they took no care of my belongings when leaving them in storage. No wonder theyve had to merge with Burke Bros if they treat others belongings how theyve treated mine they will have lost custom and have to rely on Burkes now for work. Read the fine print if you use Woollcotts as there's always a get outRead more



