Pickfords
29% of the users recommend this removal company
This removal company scores a 9.0 out of 13 reviews on other platforms.
Packing of furniture
1
Communication
1
Friendly
1
Communication
2
Careless with furniture
2
Planning
1
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About Pickfords
For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.
Branches
Services
International removals
National moving
Man & Van
Pet transport
Associations
Pickfords is accredited by the following associations:
Type of Removal Company
Unknown
Reviews
Write a review 29% of the users recommend this removal company
This removal company scores a 9.0 out of 13 reviews on other platforms.
Type of Removal
7 out of 7 reviews shown
September 7, 2021
4 weeks after pickup, goods still have not arrived to destination. Tentative date was given, 3 more weeks to wait...
Customer service is not proactive, I have to chase for updates every time and I rarely get the information I am after. Their system is supposedly down, this has been the case for the past 5 weeks!
Customer service is not proactive, I have to chase for updates every time and I rarely get the information I am after. Their system is supposedly down, this has been the case for the past 5 weeks!
Friendly movers for picking up
Customer service is lacking
Customs clearance still pending after ' weeks!
Moved from Leeds (United Kingdom) to Béziers (France)
August 27, 2021
Put furniture into storage and payed £700 in insurance, sofa destroyed by damp but won't pay as the don't cover damp damage. After months of sending evidence of same you would be safe and cheaper storing your things in a garage
All furniture arrived
Damaged furniture
Expensive insurance that does not cover damage
Moved from Glasgow (United Kingdom) to Glasgow (United Kingdom)
July 25, 2021
Worse Removal Company Ever
If I could rate lower than one star I would. The removal took place over 3 days at the end of April/start of May 2021 in Peterborough. I want to state first of all that Pickfords do not employ their own staff. They subcontract this out to other removals companies. Therefore on our removal day we got three staff from 3 different removal companies with 3 different ways of doing things. All in their 20s and no life experience with no care or attention. All of the clothes where thrown into the boxes from room regardless of what was in the room with no care. The removals manager was non existent throughout the whole process constantly passing the buck onto the removal team staff on the day. Damage was done to our American style fridge and kitchen sideboard unit which together is worth £2000. All we have been offered is £400 compensation from spending nearly £4000 on the removal itself over 3 days due to it being a large removal of a family of 7. The whole point of of removal was to help us and relieve any stress but instead Pickfords caused more stress and has been one of the worse experiences I have ever been through with any company. The stuff in my garage was thrown with no organisation, attention or care taken. Senior management do not want to no and in the end stop communicating with you. 4 Staff where disciplined but for what went wrong for us especially I had a severe back disability and I was expecting 5 star luxury service to help me and my family move. Very upsetting and Pickfords are a disgrace of a company.
If I could rate lower than one star I would. The removal took place over 3 days at the end of April/start of May 2021 in Peterborough. I want to state first of all that Pickfords do not employ their own staff. They subcontract this out to other removals companies. Therefore on our removal day we got three staff from 3 different removal companies with 3 different ways of doing things. All in their 20s and no life experience with no care or attention. All of the clothes where thrown into the boxes from room regardless of what was in the room with no care. The removals manager was non existent throughout the whole process constantly passing the buck onto the removal team staff on the day. Damage was done to our American style fridge and kitchen sideboard unit which together is worth £2000. All we have been offered is £400 compensation from spending nearly £4000 on the removal itself over 3 days due to it being a large removal of a family of 7. The whole point of of removal was to help us and relieve any stress but instead Pickfords caused more stress and has been one of the worse experiences I have ever been through with any company. The stuff in my garage was thrown with no organisation, attention or care taken. Senior management do not want to no and in the end stop communicating with you. 4 Staff where disciplined but for what went wrong for us especially I had a severe back disability and I was expecting 5 star luxury service to help me and my family move. Very upsetting and Pickfords are a disgrace of a company.
none
damage done to fridge and sideboard
poor communication and organisation
Moved from Peterborough (United Kingdom) to Peterborough (United Kingdom)
July 20, 2021
They were very helpful and very patient with me when I got into a muddle with forms. Nothing was any trouble to them and was assisted all through procedures I needed to do and made sure I understood. Pickfords were a very reasonable cost too.
Very helpful.
Moved from Harpenden (United Kingdom) to Adelaide (Australia)
January 28, 2020
Pickfords provided free Boxes which we packed ourself. Pickup went smoothly and took only ten minutes.
Moved from Oxford (United Kingdom) to Vancouver (Canada)
April 10, 2018
They sub contracted the job out, this was not in their T&C’s and the company they used was not who we would have picked for the amount of money we paid to Pickfords
Moved from Southampton (United Kingdom) to Lieg (Germany)
July 17, 2017
Our move was under estimated and would not fit in the container . We have been left with four boxes that have not been shipped and very slow to rectify this .
We also did not get everything in that was quoted so had to sell some items if we had been told earlier we could of had a bigger container .
The boxes that are left we were told about once we had moved leaving is no options and now they are trying to charge us .
We also did not get everything in that was quoted so had to sell some items if we had been told earlier we could of had a bigger container .
The boxes that are left we were told about once we had moved leaving is no options and now they are trying to charge us .
Packers were extremely good
First contact was very efflicient
Not all our stuff has gone
Left out of pocket
Moved from Norwich (United Kingdom) to Doha (Qatar)
