We had previously used Pickfords and had a good experience. From the reviews, we thought Anglo-Pacific would be similar quality, at a 15% cheaper price point based on the quotations. Unfortunately not, for reasons I think is well-reflected in some of the reviews...
The main issue - we asked for delivery in Israel 15 August, they collected our goods in the UK on 7th July with a 2-3 week transit time. We have understood from our correspondence that nobody on their side bothered to book the boat until early/mid August. The result - delivery a month late (compounded by a further 1-week delay as a result of high winds at the port)...
Other secondary issues - a sarcastic guy who collected our goods full of comments about our items that made us uncomfortable; not bringing enough boxes and papers to complete the collection on the intended day; lack of responsiveness to communications (in one case, 13 days); poor or absent labelling of the boxes.
To be fair, when we raised the compla.. Read more
Pros and cons
Used a good delivery agent on the other side
Helped us retrieve an item accidentally put into the shipping
Inefficient to book the shipping
Poor response to communications
Moved from Leeds (United Kingdom) to Haifa (Israel).