Santa Fe Relocation have been providing high quality global moving services for over 100 years. Santa Fe has a global network of over 100 owned offices in 44 countries and 3,000 staff across six continents, which makes it well placed to offer a strong customer experience and to assist you in every kind of move you are looking for.
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
I saw the MANY negative reviews of Santa Fe Relocation online, but decided to go with them anyway, as I was in a desperate situation due to the pandemic. I have regretted that decision many times since.
The communication was bad from the beginning. I was assigned 3-4 different contact people who did not communicate between them, meaning that I had to spend hours giving the same information to people in the same company. I was also promised pick up on a specific date, which was a condition to me paying the deposit. I was informed that everything was in order. However, a few days before the pick up, I was informed by another person that this would not be possible and that I needed to be flexible.
Furthermore, they refused to deliver at the agreed delivery date even though I had paid. I still have not received the delivery and now they are requesting more money.
I would rate them 0/10 if possible!!