Bournes Moves

About

Bournes provides a range of removals services both within the UK and overseas. We offer full container shipping as well as Groupage (Shared/part load) and airfreight services. We're a family run company with global resources, ensuring you get the expertise you need alongside personal service for a great move experience.

Sirelo asks...

What makes your company stand out?

Our customers tell us it's our people. From over 700 reviews on our Trustpilot page, the overwhelming feedback is that our customers felt supported by the advice and guidance of our sales team and move managers in preparing for their move (which is really important with something as big as an international move!) and that the removals crews made move day a stress-free and enjoyable experience. You can also rest assured that we're a reputable company, pre-vetted by FIDI and the BAR.

What is your insurance policy? How do you deal with damaged items?

We offer comprehensive international insurance through our global insurance partner, with a 30-day claim time limit and full claims support from our move manager.

What is the best advice you would give to customers?

Compare removal quotes carefully - don't just look for the cheapest and make sure any hidden or potential additional charges are also accounted for. Make sure in addition to price that you're reviewing quality assurance (e.g. FIDI or BAR certification) as well as volume, service levels (packing, crating etc.) and transit times to make sure that you're getting the value you want from your investment.

Reviews

8.8

based on 97
Sirelo and Google reviews

How is the review score calculated?

Sally Walker

September 8, 2024

on Sirelo

The team of [Names removed by Sirelo] alongside [Name removed by Sirelo] in Geneva packed up so quickly we could not keep up with them. They were friendly and respectful and fun. I was delighted when the unpacking team included [Name removed by Sirelo] as we had a very large piece of furniture to get up UK stairs, which they managed despite misgivings in Geneva. I would recommend Bournes to anyone and everyone. Thank you.

Helpful

Moved from Geneva (Switzerland) to Weybridge, Surrey (United Kingdom)

Response of Bournes Moves

September 12, 2024

Thank you! We really appreciate you taking time to leave a review and are so glad to hear we helped make your move a great experience. Best wishes!

S.D.

February 8, 2024

The whole move was handled brilliantly from start to finish. If you are moving abroad this is your company, we had quite a complicated move to Italy, with only a small window for collection and delivery. Bournes did not miss a beat! We needed an external elevator do deliver everything to our new apartment and the Italian firm were exceptional. Had the whole container delivered and unpacked before 4pm!

Professional

Moved from Salisbury (United Kingdom) to Milan (Italy)

March 4, 2024

Thank you so much for taking the time to leave a review, we really appreciate your recommendation. We hope you're settling in well in your new home!

M.M.

November 12, 2023

Equipe tres bien organisée et tres professionnelle.
Contact au telephone facile et explications claires pour les papiers pour passer la douane de grand Bretagne a la France.
Tout est fait pour diminuer le stress du déménagement.

Efficient

Moved from Guildford (United Kingdom) to Paris (France)

R.C.

October 17, 2023

The individuals that came to pick up was very professional, respectful and considerate. Customer support throughout the move was excellent 👍🏾. My shipment arrived, alibiet 6 months later, in good condition and delivered with care. I was disappointed that in that I was told whatever was disassembled will be put back together for me on arrival. Unfortunately, that was not the case.

Friendly

Assembly

Moved from London (United Kingdom) to Alice Springs (Australia)

Robin Grant

September 24, 2023

Salesperson that came around to quote sold us on a 3 day plan which we arranged the rest of our move around. When the removal team turned up they told us they were working to a completely different plan, meaning we had to change things around with other suppliers at a great expense and inconvenience. They refused to engage with us on a partial refund.

Unprofessional

Moved from Peaslake (United Kingdom) to Bristol (United Kingdom)

September 25, 2023

Hi Mr Grant,
I am sorry to hear about the misunderstanding regarding your move plan for your move back in December 2022. I looked at the move details and it appears the move was completed over 3 days, but I'm sorry if there was some confusion.

As you can see from our other reviews this is not the typical experience of most of our customers. We try to make our move plans as clear as possible by setting them out in our quotations to clarify anything that has been discussed (which occasionally may vary from potential plans discussed during survey once we have calculated final resources). We do confirm once again in the booking confirmation, but I’m sorry to hear this wasn't clear to you on this occasion. Our goal is to make the move experience as smooth as possible and take on board all customer feedback when this hasn’t been the case so thank you for taking the time to share.

January 23, 2023

My experience with Bournes was excellent and would absolutely recommend them to anyone moving, whether within the UK or internationally. They were efficient, communicative, professional and everyone was friendly.

Flexible

Moved from London (United Kingdom) to Paris (France)

January 25, 2023

Thank you! We really appreciate you taking the time to leave a review. Best wishes.

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About

Sirelo asks...

What makes your company stand out?

What is your insurance policy? How do you deal with damaged items?

What is the best advice you would give to customers?

Reviews

Want to move with this company?

Review Sources

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Helpful Guides

Move in the UK

International Move