The people involved were all lovely - super polite, helpful and efficient. The quote was good, and the admin/paperwork side of it all was good too. They held dates for us, responded to emails quickly and were patient with us changing the move date more than once. However, they didn't budget big enough vans for the job and it was a 2-day move and the men left too early on day 1 so day 2 was crazy. They had to send one of the vans back to our old house to pick up another load. We weren't out of our old house on time because there was too much to do on day 2. It was bad planning, of capacity to move and the workload required. They also lost part of a wardrobe they were due to rebuild at the new house. To their credit, when I'd found the part, they did come back and rebuild it for me.
Pros and cons
Admin, paperwork, quote
All people involved - back office, and the removal men - were courteous and helpful
Didn't correctly calculate how much stuff we had to move
Left too early on day 1, so day 2 was pretty horrendous
Moved from Sutton Coldfield (United Kingdom) to Bromsgrove (United Kingdom).