Burke Bros Moving Group

Thank you for your feedback. Unfortunately, without details we are unable to investigate this matter.

Thank you for your feedback. We’re most sorry to hear that damage was caused during the move by our contractors. As you’re aware, this is now in the hands of the insurers, who are awaiting further particulars from yourself.

Thank you for your feedback. We apologise for the absence of the second van on moving day. Our Accounts department will be in contact to issue a refund accordingly.

Thank you for your review. It’s not our intention to make our customers feel rushed. Our crew do have to execute moves in a timely manner, taking due care and attention, particularly in a move where the people moving into the property are doing so on the same day, as was the case on your moving day.
As the premises that you moved to were smaller than the property you vacated, the removal crew had to stack the boxes in order for the boxes to fit into the garage. We will write to you under separate cover regarding the damaged frames.
Our crews are allocated tools for dismantling. We will forward this feedback to our Transport Department to ensure all crews are fully equipped going forward.
Our crews are able to remove a TV from the bracket, but can’t remove wall fittings.

Thank you for the review. Good to hear that you were so pleased with the crew and office staff.

We have written to you under separate cover.

Thank you for your feedback. Where crew members have an exemption for the wearing of face coverings, we have to allow these exemptions. We instruct customers prior to the move to arrange for only one person to be on site under the present regulations to ensure safety for our customers and the crew.

Thank you for your comments. When our surveyor conducted the moving survey, they calculated the volume of effects to be moved, that was as accurate as possible based on what you indicated that you wanted moving at that time. Our surveyor was informed that you would be de-cluttering and throwing out some of your possessions. We used that information to calculate the most appropriate sized vehicle to best service the job.

Thank you for your feedback. Good to hear that you were pleased with our removal operatives. We do supply specialist packing materials and will relay this feedback to our Transport department.

Thank you for your comments. Our Transport Department will ensure this feedback is used to improve processes going forward.
We have written to you under separate cover.

Thank you for your feedback. We’re glad you found our staff to be pleasant and helpful. Our removal crews are professionally trained and we have strict policies in place regarding the crews not smoking in close proximity to a customers’ household effects. We apologise for the designated crew not adhering to this rule during your move and thank you for bringing this to our attention. Our Transport Department will act on this feedback and ensure all removal crews observe this policy going forward.

Thank you for your feedback.
A month ahead of the moving date, the move had not been booked with us; neither as a provisional booking or as a confirmed booking. You had mentioned you were looking to move at the end of the month but at no time asked to reserve a vehicle and crew.
We are happy to take provisional bookings and reserve vans for as long as possible for customers to liaise with their solicitors.
At this time of year, and particularly with the current house market demand, moving companies require as much notice of a confirmed booking as possible to be able to allocate resources to complete moves efficiently. We hope you understand, therefore, that we were unable to accept the booking, when you did contact us to book with short notice.

Thank you for your comments

We apologise for the crew having to leave early on the first day, this was due to the driver of the crew having a family emergency. We further apologies this wasn’t conveyed to you at the time, but as you will appreciate our main concern was getting the driver back to be with their family. As the majority of packing had been carried out, we anticipated this would take a short time to complete on the following morning, and thus maintaining the original schedule. However, as the crew had to leave the property as a matter of urgency they had not fully accessed the amount of remaining packing, which lead to a slight delay in the premises been vacated.

The correct manpower and vehicles had been resourced to the move. However, as the driver was not able to return to work on the second day of the move, due to the ongoing family emergency, and not having a spare driver qualified to drive an 18 ton vehicle, we had no alternative but to consign a slightly smaller vehicle. However, we appreciate this did have a knock on effect of the crew having to return to collect a few items.

I trust you will appreciate that at all times we worked with your best interests at heart, and I am sure if it wasn’t for the unforeseen circumstance occurring you would have been impressed with our service.

We would like to take this opportunity to thank you for your kind praises where due and only sorry that in this instance our services were not to your expectations.

Thank you for your feedback and we are sorry to hear that your experience of moving with us did not meet your expectations.

All of our packing crews are trained to BAR standards and part of their training dictates that the boxes should be filled to capacity to reduce possible damage to the contents of the box during transit as partly empty boxes will allow too much movements of the possessions. Boxes also need to be filled to capacity to reduce the chance of them collapsing once they are stacked in transit and in storage.

Adequate resources were quoted for by our surveyor and these resources were provided during the moving days to complete the move to specification.

Mattresses should be wrapped for protection before loading onto our vehicles and we apologise if a mattress was moved without this procedure being carried out, but mattresses are loaded onto vehicles in a manner that ensures their protection during transit.

We use professional grade packing boxes onto which the names of the rooms are overlaid. Our crews tick the relevant room name to correlate with the contents. We apologise if this procedure has not enabled you to unpack efficiently and we take this feedback on board.

We are sorry to hear that you were dissatisfied with the service you received from us.
The quote issued covered all effects we understood you wished to move based on the initial survey conducted by our surveyor and correspondence with us prior to the moving day.
We were instructed only the contents of the shed were to be moved. However, during the move the crew were instructed to dismantle the shed and transfer to the new property.
Had we been advised of the requirement to dismantle the shed in advance, we could have added additional manpower.
The quote we provided for moving the contents of the house, shed and garden went smoothly and according to plan and didn’t require additional crew members.

We are sorry to hear that the removal service you received did not meet your expectations.
The removal crew employed on the move, collectively, have in excess of 50 years’ experience of conducting house moves. The crew did endeavour to manoeuvre the wardrobes through the confines of the stairway and doorway; utilising a number of different techniques to best manoeuvre the wardrobes. Unfortunately, the wardrobes would not to fit through the space in a fully constructed form. As you are aware, the wardrobes are glued and we can not dismantle glued wardrobes as part of our moving service due to the likelihood of splintering and damage being caused to the furniture.
We are pleased that you are now in receipt of the missing items.
Mr Burke will be writing to you under separate cover and including an insurance claim form in respect of the missing champagne bottles, if you are still unable to locate the bottles in the interim.

We based the move on the volume that was pre-booked. Sometimes the volume does exceed the pre-booked space. We can only work with the list that was supplied to us and from an average dimensions guide.
We apologise if your expectations have not been met. The feedback is appreciated and will help us to keep improving.