Burke Bros Moving Group

9.3
Out of 133 Sirelo reviews
92% of the users recommend this removal company
This removal company scores a 8.8 out of 46 reviews on other platforms.
pro
Professional
33
pro
Friendly
22
pro
Efficient
21
con
Damage settlement
3

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About Burke Bros Moving Group

Burke Bros Moving Group helps with your international removals. They offer a professional service for a smooth relocation overseas. With the global knowledge, contacts and affiliations to take care of you all the way to your new life.

Fox’s Lane
WV1 1PA Wolverhampton

Services

International removals
National moving
Car & Vehicle transport

Associations

Burke Bros Moving Group is accredited by the following associations:

Type of Removal Company

Unknown
9.3
Out of 133 Sirelo reviews
92% of the users recommend this removal company
This removal company scores a 8.8 out of 46 reviews on other platforms.
Write a review
Review
Type of move
133 out of 133 reviews shown
On one of the hottest days of the years the operatives loaded the vehicle in no time at all then unloaded at the new house and despite the 30 degrees heat they always were polite and got on with the job in hand
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Brand new clean vehicle
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Friendly, polite workers
Moved from Newport (United Kingdom) to Prenton (United Kingdom)
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So pleased we chose a professional firm that knew what they were doing .
Competitive, polite, organised, cheerful, clean , quick and careful ...
Don't underestimate what you have until you start the move... its a big job ... on this basis I`d use Burke bothers again and again ....
Moved from Wolverhampton (United Kingdom) to Telford (United Kingdom)
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Burke Bros provided a professional and efficient service from start to finish. The lads that moved us were extremely quick, polite and professional. I can't rate them highly enough and would certainly recommend them to anyone considering moving house.
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Timely and professional
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Quick and polite
Moved from Nether Whitacre (United Kingdom) to Nether Whitacre (United Kingdom)
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Moved over two days because of the distance involved.

First, they were the only company to come out and do a survey of our property, other companies did it by phone or video link.

There is nothing we can criticise re this company. From quotation to the actual removal, this being the 11th and 12th May, they were communicative, helpful and professional in every aspect of the job.

Finally we had an expensive grand piano to move, which we were very concerned about. There was no need to worry, every man had training in the dismantling, moving and rebuilding the piano, and it actually ended up to be the less stressful part of the whole move.

We couldn’t recommend this company enough.
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Professional
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Efficient
Moved from Dudley (United Kingdom) to Machen (United Kingdom)
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We were really impressed with the total package of service, staff, and communication from start to finish. The price was excellent and well worth every single penny. Nothing was too much trouble for any of the staff we had dealings with.
pro
Professional staff
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Great price
Moved from Wolverhampton (United Kingdom) to Saxmundham (United Kingdom)
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Polite, friendly removal team, not a scratch or broken item. Very, very impressed.
Great team at the office for dealing with the move date changes and planning for the move.
Highly recommended, appreciated and well worth the money.
Moved from Walsall (United Kingdom) to Walsall (United Kingdom)
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An excellent experience. Quotation was fast and efficient and when the requirements changed, the alterations were handled quickly too.
I would like to thank the team; [names removed by Sirelo] who undertook the above move.
I have never encountered such a friendly, helpful, professional and constructive team in my life. For what could have been an incredibly stressful experience, their terrific attitude made the process smooth and easy.
pro
Removal team
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Fast and efficient
Moved from Hove (United Kingdom) to London (United Kingdom)
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Just a quick note to comment on how brilliant the guys were who dealt with our move. We couldn’t have asked for anyone more helpful and accommodating- They couldn’t do enough for us. The service was very impressive, they are a credit to your company. I wouldn’t hesitate in recommending [names removed by Sirelo] and anyone representing Burke Bros to anyone. We’re hoping to be in this house for a while but we’ll be sure to call you if we do decide to move. Thanks
pro
Epic staff
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Very polite
Moved from Birmingham (United Kingdom) to Devon (United Kingdom)
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A good experience from start to finish. We had to change our date at short notice due to our buyers pulling out, which was handled quickly and with understanding.
We were not able to attend the loading of our removals, but we were kept informed through the day and then given a video walkthrough around the house at the end of the process to give us confidence that everything had been packed as required.
The onward delivery to our new home in France was managed particularly well, with our possessions being handled with exceptional care by the team as they unloaded and brought them into our property. The team was also polite, professional, courteous and very helpful.
pro
Value for money
pro
Care of possessions
con
some confusion on timing of deposit
Moved from Blandford Forum (United Kingdom) to Cahuzac (France)
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Given 2 star because some of the removal men were hard working, pleasant and polite. Unfortunately not all of them were. One of them told us that the two single divans would not go up the stairs he left one in the lounge and another in the study. He also said that our kingsize divan which splits in two would not go up the stairs and requested permission to damage our walls in attempting this, however they got it up with no problem at all. We found boxes all over the house clearly marked garage but had been left in bedrooms . They were going to leave us with the four seat recliner settee still in two pieces and on there sides. There was no way that we could have moved them they were way too heavy I had to ask them to put it back together, which they did. However the kitchen table and dining table were left in pieces. The following day our sons carried the two single divans upstairs with no problem at all we actually filmed this and if Burke Bros want to use it for training purposes they are most welcome to it. Finally there was slight damage to front of one of the wardrobes so all in all for the cost of the service we were extremely disappointed. We rang the company to report this on Monday 8th March and were promised a call back, sadly over a week later we are still waiting. This speaks volumes THE COMPANY DOES NOT CARE!!! GO ELSEWHERE
Moved from Shropshire (United Kingdom) to Shropshire (United Kingdom)
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Response of
Thank you for your feedback. Unfortunately, without details we are unable to investigate this matter.
There was significant damage to our property caused by negligence and carelessness when loading onto 3rd party trailer at London. Insurance claim was raised but not resolved.
Moved from Cannock (United Kingdom) to Wejsuny (Poland)
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Response of
Thank you for your feedback. We’re most sorry to hear that damage was caused during the move by our contractors. As you’re aware, this is now in the hands of the insurers, who are awaiting further particulars from yourself.
December 2020 was a very difficult time to be moving for many reasons. I felt that Burke Bros were “on my side” and pulling out all the stops to help me get there. Every member of staff to whom I spoke was as helpful as circumstances permitted and the removal teams were both efficient and cheerful
Moved from Bath (United Kingdom) to Perpignan (France)
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The team that packed and off loaded did a great job. However I was quoted for a separate van to move garden pots etc. They were moved with furniture and therefore I paid too much.
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Removal team
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quote and therefore price, sharp practice
Moved from Wolverhampton (United Kingdom) to Telford (United Kingdom)
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Response of
Thank you for your feedback. We apologise for the absence of the second van on moving day. Our Accounts department will be in contact to issue a refund accordingly.
Despite the ravages of COVID, move completed on time and with no hassle. Navigated a particularly tricky staircase! Would use again.
pro
Expert staff
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Easy to deal with
Moved from Dudley (United Kingdom) to Dudley (United Kingdom)
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The move was hassle free and completed at both ends by the crew who were most obliging and exceedingly helpful.
pro
The professionalism of the crew
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There were no negative aspects
Moved from Tipton (United Kingdom) to Malton (United Kingdom)
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Because the removal team didn’t have time to take the care needed for the situation and kept telling me they had no more room in the van even though there was more stuff to take. I felt they were putting pressure on me to leave some things behind from the garden. Box with pictures stacked high up in garage at new property, fell off and broke some glass and damaged some frames.
Some furniture had to be dismantled and they knew this at time of quote, but didn’t have any tools to do it.
Also they weren’t insured to take tv bracket from wall.
pro
Very quick
pro
Packed most things well
con
Too quick
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No patience with customers who can’t act as quickly as they do.
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Response of
Thank you for your review. It’s not our intention to make our customers feel rushed. Our crew do have to execute moves in a timely manner, taking due care and attention, particularly in a move where the people moving into the property are doing so on the same day, as was the case on your moving day.
As the premises that you moved to were smaller than the property you vacated, the removal crew had to stack the boxes in order for the boxes to fit into the garage. We will write to you under separate cover regarding the damaged frames.
Our crews are allocated tools for dismantling. We will forward this feedback to our Transport Department to ensure all crews are fully equipped going forward.
Our crews are able to remove a TV from the bracket, but can’t remove wall fittings.
There were some difficult parts to the move. I was impressed with the way your employees dealt with this difficult situation.
Moved from Mesnil Follemprise (France) to Hitchin/letchworth (United Kingdom)
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Easy virtual assessment of our goods in France. Super removal men. All went as planned. Advance emails to reassure me before the move. Good telephone communications too.
pro
Professional at each stage
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Fast and efficient collection
Moved from Laprade (France) to Wells (United Kingdom)
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the service from the qoute to the guys who came was first class ,nothing was too much trouble for them
pro
turned up and completed on time
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worked hard and efficent
Moved from Wolverhampton (United Kingdom) to Bratton Telford (United Kingdom)
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The four crew were efficient, punctual, the quote was competitively priced. Very good communication with company office.
pro
Efficient
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Competitive pricing
con
Slight damage to sideboard top surface with x2 noticable marks
Moved from Wombourne (United Kingdom) to Meriden (United Kingdom)
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Response of
Thank you for the review. Good to hear that you were so pleased with the crew and office staff.

We have written to you under separate cover.
Poor attitude of one of the movers, who refused to wear mask indoors; items were poorly unpacked into storage.
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They arrived on time
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The van was clean
con
One of the crew had a bad attitude
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One of the crew did not wear a mask when indoors
Moved from Stafford (United Kingdom) to Nelson (United Kingdom)
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Response of
Thank you for your feedback. Where crew members have an exemption for the wearing of face coverings, we have to allow these exemptions. We instruct customers prior to the move to arrange for only one person to be on site under the present regulations to ensure safety for our customers and the crew.
Excellent from start to finish , great attention to detail and friendly service from all at Burkes....a job well done
pro
Great service
pro
Did exactly what they said they would do
Moved from Wolverhampton (United Kingdom) to Leominster (United Kingdom)
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Moving was made easy, the two staff members sent were very efficient and worked really hard. They were polite and really helpful, many thanks 🙏
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Bit of a blunder at the start of the move but full credit to sorting out the mishap and getting us moved on the day
pro
Great team of lads with first delivery
con
Second delivery team not so on the the ball
Moved from Wolverhampton (United Kingdom) to Wigston Leicestershire (United Kingdom)
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The size of the vehicle was decided by a manager, [name removed by Sirelo], who I was later told, had only managerial experience in this area. This was quite apparent when the guys packing were half way through and it became obvious that not all of our belongings would fit. This was rectified by the guys packing who decided that one would pack and bring over the rest the next day (on his lunch, no less). However, [name removed by Sirelo] phoned first thing, to ask a “favour”. Could we wait until the next day? Well, that was a definitive no.
As it was two chaps turned up, for which we were extremely grateful.

We would recommend the guys who packed and moved us. But management should perhaps try going out into the field before estimating vehicle sizes.
Moved from Birmingham (United Kingdom) to Birmingham (United Kingdom)
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Response of
Thank you for your comments. When our surveyor conducted the moving survey, they calculated the volume of effects to be moved, that was as accurate as possible based on what you indicated that you wanted moving at that time. Our surveyor was informed that you would be de-cluttering and throwing out some of your possessions. We used that information to calculate the most appropriate sized vehicle to best service the job.
Everyone was professional, polite and quick to respond to queries including admin teams, operations managers to the removals guys themselves.
pro
Good communication - quick to respond
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Able to organise storage
Moved from Smethwick (United Kingdom) to Paisley (United Kingdom)
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Everything was recorded and packed securely to go into store. Removal guys very efficient and friendly. The love was stress free and over within 3 hours.
pro
Safely loaded on to the vehicle
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Everything was easy and no trouble for them! From the initial survey to the move day they were superb. Gary looked around our old house and provided a competitive price. The men turned up on moving day and they got everything packed before 10am. They were all very friendly, helpful and worked flat out for us. They took care with everything too. Nothing was broken or misplaced. Everything was in the new house by 4pm. We couldn't be happier with the moving lads or your service throughout. Will definitely recommend them to anyone and will use them in the future.
pro
On time
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Quick and considerate
Moved from Kingswinford (United Kingdom) to Solihull (United Kingdom)
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The lads just got on with the job in hand, nothing damaged and it was done very quickly. very impressed.
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Everyone was so cheerful, friendly, helpful and calm when I was panicking . Great communication all round
Moved from Wellingborough (United Kingdom) to Vendee (France)
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Well what can I say. [Names removed by Sirelo] were brilliant from start to finish. Efficient, professional and all done with a smile! Thanks guys!
Moved from Wolverhampton (United Kingdom) to Nr Preston (United Kingdom)
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Gentlemen moving us were brilliant, only criticism is the lack of specialist packing materials for tv, mirrors etc. Blankets are not always enough. We did notice one or two small issues when unpacking.
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Very efficient and helpful, polite.
Moved from Staffordshire (United Kingdom) to Cambridgeshire (United Kingdom)
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Response of
Thank you for your feedback. Good to hear that you were pleased with our removal operatives. We do supply specialist packing materials and will relay this feedback to our Transport department.
This is the second time we have used Burke Brothers and we had the best crew of lads again
They were excellent t from start to finish
Would definitely recommend there services
pro
Quick service
pro
Very helpful
Moved from Staffordshire (United Kingdom) to Stafford (United Kingdom)
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Given the unusual times to be moving in, and the weather was less than perfect, the whole experience from the on site estimate, to the removals day was very professional, efficient and good natured.
pro
Professional advice and respect for our effects
con
Not sure, but delivery team may have been a man down which made it a very exhausting few days for them
Moved from Reading (United Kingdom) to Near Moissac (France)
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No problems taking possessions from old home to storage.
No problems with storage.
Delivery to new address speedily done.
Minor issues that 3M double ladder left in England.
Minor damage blemishes, chip to several paintings. Theses were wrapped in blankets but not individually boxed.
Plastic crate had a wheel snapped off and may not be repairable.
pro
Packing
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Storage
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Ladder left behind
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Minor damage to pictures, damaged plastic crate.
Moved from Wolverhampton (United Kingdom) to Mackan, Enniskillen (United Kingdom)
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Response of
Thank you for your comments. Our Transport Department will ensure this feedback is used to improve processes going forward.
We have written to you under separate cover.
Really helpful in what was a stressful time due to ex husband being uncooperative . Would definitely use again
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Brilliant service
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Efficient
Moved from Wolverhampton (United Kingdom) to Lindon (United Kingdom)
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Because the company and staff I dealt with could not do enough to assist / help with our move. We paid for the packing service and the team packed everything could not fault them.
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Happy to help in any way they could
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No issues with claim form sent out
con
There was a scratch / dent on our fridge freezer
Moved from Perton (United Kingdom) to Kinver (United Kingdom)
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All the staff were very pleasant and helpful.
Only issue was they were smoking in the back of the van with our stuff in it once of twice during the day.
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Friendly staff
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smoking near our belongings
Moved from Birmingham (United Kingdom) to Sandwell (United Kingdom)
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Response of
Thank you for your feedback. We’re glad you found our staff to be pleasant and helpful. Our removal crews are professionally trained and we have strict policies in place regarding the crews not smoking in close proximity to a customers’ household effects. We apologise for the designated crew not adhering to this rule during your move and thank you for bringing this to our attention. Our Transport Department will act on this feedback and ensure all removal crews observe this policy going forward.

Absolutely brilliant. We had so many setbacks during COVID. this company really came through for us at such short notice. The guys were fantastic. Can’t rate them highly enough really and would definitely use again.
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Really helpful and thoughtful
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Friendly and worked quickly
Moved from Wolverhampton (United Kingdom) to Telford (United Kingdom)
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Exceptional customer service from quotation, planning, answering questions & the move itself. The removal team were polite, courteous & took real care handling our belongings. They made the move absolutely seem less from start to finish
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Exceptional customer service
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Considerate with our belongings
Moved from Leicester (United Kingdom) to Pezenas (France)
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They were fast efficient and helpful from collecting and loading our things to delivering them in another country.
pro
Pleasant and helpful. Nothing was too much trouble.
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Came back and collected something we had left behind
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None
Moved from Sedgl (United Kingdom) to Letterkenny (Ireland)
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Burke Brothers were professional throughout and were really helpful during the difficulties I had with booking a move date. The team were on time on the day and checked if I needed anything moved elsewhere before they left. I hope never to move again but if I do I would use Burke Brothers again
pro
excellent service
pro
polite and helpful team on the dayt
con
it rained
Moved from Wolverhampton (United Kingdom) to Newcastle (United Kingdom)
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Company were very efficient and flexible at a time of uncertainty. The two operatives were excellent with a good attitude and demeanour.
pro
Cost effective
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Flexible and ameneable
Moved from Wolverhampton (United Kingdom) to Belford, Northumberland (United Kingdom)
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I used Burke Brothers to move from the Wolverhampton to Milford Haven in Pembrokeshire (West Wales) on 21st / 22nd July. The two lads who did the removing, etc were [names removed by Sirelo].
I have nothing but absolute praise for the way in which the whole move (from first contact with [name removed by Sirelo] in the office to final delivery) was been handled. Nothing but the highest professionalism from everyone involved. I was at the time very stressed about the whole operation. Thanks to Burke Brothers expertise it was made to be very stress free.
It was not an easy move as the whole of my goods were not packed correctly, labelled or in any coherent order for moving. [names removed by Sirelo] were magnificent throughout.
I have no hesitation at all in recommending Burke Brothers.
pro
Friendly personnel and very helpful.
pro
Trust worthy and polite throughout. Nothing was too much for them.
con
Nothing
Moved from Wolverhampton (United Kingdom) to Milford Haven (United Kingdom)
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The 2 men were excellent and worked very hard, and was very careful with our boxes. They arrived on time and worked together very efficiently. They were waiting for us at our new house and we were able to get the keys within the hour so all was completed by 5.15 pm .
pro
We would definitely not been able to move ourselves, and was worth every penny.
Moved from Wolverhampton (United Kingdom) to Shifnal (United Kingdom)
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The person who came and gave the quote was very efficient and responded quickly to our queries ahead of the move, the removal men were brilliant worked very hard and quickly, both on collection and delivery, there was no damage to any of our furniture or belongings and overall very happy.
pro
Competitive
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Reliable
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None
Moved from Warwick (United Kingdom) to Poulton-le-fylde (United Kingdom)
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We hadn’t moved house for over 40 years. It was a 3 day move & it went so smoothly, couldn’t fault our 2 man team. The reception staff were very helpful as well.
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Caring & professional company
Moved from Kingwinford (United Kingdom) to Teignmouth (United Kingdom)
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The lads who moved me were smart (in uniform), arrived spot on time, and were very polite, professional and considerate with my belongings. I felt very safe in their hands. The company also handled the whole process - from quotation through to my settlement for their service - with professionalism.
pro
Very professional from start to finish
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Diligent
Moved from Dudley (United Kingdom) to Wolverhampton (United Kingdom)
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Professional service and great value. Extremely efficient team who took a lot of the stress out of moving day.
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Professional
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Efficient
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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very positive, easily contactable and detailed pre-move person Jacob and then once again the 2 associates that came to conduct the actual move were professional and friendly in their approach and outlook - they did a great job and delivered on timing as promised which was very important to us.
pro
good and friendly service
pro
professional
Moved from London (United Kingdom) to Wolverhampton (United Kingdom)
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We booked this company a month ahead of our moving date and completed all the necessary paperwork. We kept them informed at all stages and then confirmed the date (which was unchanged) at the point of exchange of contracts, 2 weeks in advance. We were then told that they had taken another booking the previous day and could not longer help us. My wife (who took the call) was upset and pleaded with them to help in some way, but they did not even have the courtesy to call back for another week (when they could still not assist) and at no stage was there even an hint of an apology. Do not trust these people.
con
Untrustworthy
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Poor customer service
Moved from Birmingham (United Kingdom) to Nottingham (United Kingdom)
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Response of
Thank you for your feedback.
A month ahead of the moving date, the move had not been booked with us; neither as a provisional booking or as a confirmed booking. You had mentioned you were looking to move at the end of the month but at no time asked to reserve a vehicle and crew.
We are happy to take provisional bookings and reserve vans for as long as possible for customers to liaise with their solicitors.
At this time of year, and particularly with the current house market demand, moving companies require as much notice of a confirmed booking as possible to be able to allocate resources to complete moves efficiently. We hope you understand, therefore, that we were unable to accept the booking, when you did contact us to book with short notice.
Hassle free, no drama service staff were great and very accommodating. I would happily use Burke Bros again worth every penny. Thanks everyone
Moved from Chester (United Kingdom) to Mullingar (Ireland)
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Very impressed by Mr [name removed by Sirelo], so polite & respectful. Explained how the company worked & described what would happen on the moving days. When contacting the office, staff always polite & did what they said they would do.
Felt a little ignored as lockdown happened but understand this was an unprecedented situation.
On the moving days it was very wet, the crew did not protect any floor coverings of the house we were leaving. They did however provide protection for the Floors of the new property. Crew were polite & respectful. Seemed a little rushed at the end of the second day.
Transportation for the classic was excellent.
pro
Quote for moving very competitive
pro
Nothing broken or damaged during the process
Moved from Stourbridge (United Kingdom) to Shrewsbury (United Kingdom)
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Very helpful staff in the home office and great pair of moving men who worked in cramped conditions.
pro
Quick, efficient and humerus staff
con
Cost us a fortune in coffee!
Moved from Lassay Les Chateaux (France) to Oswestry (United Kingdom)
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The service was very good. The move went smoothly as expected and everything went according to plan.
Moved from Wolverhampton (United Kingdom) to Portsmouth (United Kingdom)
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the whole experience was very good - from the assessment of cost to the staff that did the move. I was kept well informed of the delays due to the COViD19 lockdown and once relaxed the move took place as soon as I was free.
pro
very professional
pro
packing was done very well, no damage at all
Moved from Birmingham (United Kingdom) to Edinburgh (United Kingdom)
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We were delighted with Burke Bros from start to finish. The whole process was very customer focused And friendly .Our initial visit from [name removed by Sirelo] to quote the cost of our move filled us with confidence and we had no hesitation in choosing Burke Bros for our move to Yorkshire. We were very lucky that we had the same team for removal and delivery. They were so efficient. Can’t rate the company highly enough.
pro
Very efficient, good quality boxes and tape etc can be purchased at a reasonable cost.
pro
Very efficient teams, option to store which we had to use for 3 months as caught up in the COVID lockdown.
Moved from Wombourne (United Kingdom) to Hackforth, Bedale (United Kingdom)
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Excellent professional service. From the quotation to moving day all staff were very efficient, friendly and informative.
The removal crew were very punctual, efficient, careful, polite, smart and a credit to the company.
pro
Personal Service
pro
Very efficient, helpful staff.
Moved from Bilston (United Kingdom) to Wombourne (United Kingdom)
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Excellent service from the first point of contact until the removal men finished, the 2 men were brilliant, friendly and helpful
pro
Being able to video chat and show furniture to be moved
pro
Excellent removal men, polite and punctual
Moved from Wolverhampton (United Kingdom) to Cornwall (United Kingdom)
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The personnel were efficient, effective and gave an outstanding service. We were so impressed with the first stage we asked for the same crew to deliver.
Moved from Wombourne (United Kingdom) to Hackforth (United Kingdom)
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The three chaps were nice, very hard working and extremely consciousness of our situation. We have a one year old and the whole house needed packing up. They were thorough, took great care of all our belongings as if they were their own. The speed in which they work (particularly when the competition was delayed by and we didn't get the keys for 3 hours) was incredible. I could not have wished for 3 better guys to do the work. My wife actually burst into tears when she thanked them and that was because the sheer amount of stress they had taken away form us was immeasurable.
pro
Fast packing and unpacking
pro
Very thorough
Moved from Nottingham (United Kingdom) to Nottingham (United Kingdom)
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Everyone that was involved in the move,. Behaved in a professional manner, being very polite and helpful .
pro
Putting items where I wanted them
pro
Being quick and tidy
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Fantastic service at a competitive price. Everyone from the sales team to the removal men were friendly, professional and very helpful.
Moved from Wolverhampton (United Kingdom) to Bridgnorth (United Kingdom)
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Fantastic service and relatively good value for the full pack and move service. Removal team were very friendly, efficient and did a great job in relatively trying circumstances, given our seller failed to exit the property until 4 hours after the completion, so the removal team had to work around this issue, and did so with minimum fuss.
pro
Efficient service
pro
Friendly staff
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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The service provided by Burke Brothers from the first telephone contact to the move itself, was both efficient and professional.
pro
understood exactly what was required
pro
very professional in approach even though it was a small move
Moved from Wombourne, Staffordshire (United Kingdom) to Wombourne, Staffordshire (United Kingdom)
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The people involved were all lovely - super polite, helpful and efficient. The quote was good, and the admin/paperwork side of it all was good too. They held dates for us, responded to emails quickly and were patient with us changing the move date more than once. However, they didn't budget big enough vans for the job and it was a 2-day move and the men left too early on day 1 so day 2 was crazy. They had to send one of the vans back to our old house to pick up another load. We weren't out of our old house on time because there was too much to do on day 2. It was bad planning, of capacity to move and the workload required. They also lost part of a wardrobe they were due to rebuild at the new house. To their credit, when I'd found the part, they did come back and rebuild it for me.
pro
Admin, paperwork, quote
pro
All people involved - back office, and the removal men - were courteous and helpful
con
Didn't correctly calculate how much stuff we had to move
con
Left too early on day 1, so day 2 was pretty horrendous
Moved from Sutton Coldfield (United Kingdom) to Bromsgrove (United Kingdom)
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Response of
Thank you for your comments

We apologise for the crew having to leave early on the first day, this was due to the driver of the crew having a family emergency. We further apologies this wasn’t conveyed to you at the time, but as you will appreciate our main concern was getting the driver back to be with their family. As the majority of packing had been carried out, we anticipated this would take a short time to complete on the following morning, and thus maintaining the original schedule. However, as the crew had to leave the property as a matter of urgency they had not fully accessed the amount of remaining packing, which lead to a slight delay in the premises been vacated.

The correct manpower and vehicles had been resourced to the move. However, as the driver was not able to return to work on the second day of the move, due to the ongoing family emergency, and not having a spare driver qualified to drive an 18 ton vehicle, we had no alternative but to consign a slightly smaller vehicle. However, we appreciate this did have a knock on effect of the crew having to return to collect a few items.

I trust you will appreciate that at all times we worked with your best interests at heart, and I am sure if it wasn’t for the unforeseen circumstance occurring you would have been impressed with our service.

We would like to take this opportunity to thank you for your kind praises where due and only sorry that in this instance our services were not to your expectations.
Staff very helpful, explained in detail what would happen with our goods , explained everything in detail, reassuring, reasonable price.I feel that I couldn’t give them any thing less than this rating . I was worried about sending my goods abroad but they have took the worry out of it
pro
Competitive price
pro
Reassuring
Moved from Staffordshire (United Kingdom) to Larnaca (Cyprus)
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Turned up on time, loaded efficiently and effectively, and offloaded equally efficiently and effectively. Took care of the belongings and put them where I wanted. The two guys were great, did the work with a smile and nothing was too much trouble.
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Efficient
Moved from Wolverhampton (United Kingdom) to Torquay (United Kingdom)
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Fantastic! Prompt, patient, polite, helpful, hard-working, considerate, attentive but unobtrusive. Would highly recommend.
Moved from Birmingham (United Kingdom) to Birmingham (United Kingdom)
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The head office was extremely helpful and gave advice about the part-load move. A week or so before the move, they altered their schedule within France of 2 deliveries to keep to their original date for our collection, in order to meet our deadline. The two drivers were very pleasant and willing and went the extra mile.
Moved from Bergerac (France) to London (United Kingdom)
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Burke Bros took time to understand fully our requirements (multi-phase), offered choices to allow us (jointly) to settle on planned dates and phases of the overall move. The employees who collected our effects from two different locations and who subsequently delivered those effects to the other end of the country (after temporarily holding them in storage for a short period) were punctual, friendly, efficient and willing to go that 'extra mile' to ensure that the move went as smoothly and timely as we could have wished for. We have used Burke Bros before and, without hesitation, would use them again.
pro
Willingness to do well
pro
Nothing was too much trouble
Moved from Callander (United Kingdom) to Launceston (United Kingdom)
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Showed up on time, had the van packed in no time at all, no dramas, put the furniture back together and left me unpacking, magic👍
pro
They new what they were doing
Moved from Great Barr (United Kingdom) to Walsall (United Kingdom)
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Great efficient friendly service from start to finish.
Punctual timing by the crew.
Courteous and respectful throughout the move
Highly recommended. Thank you
pro
Friendly and efficient
pro
Good value
Moved from Shifnal (United Kingdom) to Newport Shropshire (United Kingdom)
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They were superb. I have moved previously and it wasn't a great experience. This time, was so much easier, so much more relaxed. I was really worried about moving, but I needn't have been as they took care of everything.
pro
Stress free.
pro
Really good firm, can't recommend highly enough.
Moved from Solihull (United Kingdom) to Lichfield (United Kingdom)
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Excellent Service ,Very Profesional , and couldn't be more abliging
Would use you again , and recomend you to others
Pass on my Regards to Chris
pro
Punctual
pro
Proffesional
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Very flexible and efficient. When the move ran into completion problems they did all they possibly could to minimise the impact. Fortunate we took out a key insurance with the company that covered the cost of the move day delays.
pro
Flexible
pro
Good communications
Moved from Burntwood (United Kingdom) to Wolverhampton (United Kingdom)
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Unfortunately our experience was very poor. Although the team of removal guys were pleasant and helpful we were not impressed with the service. In order to make life easier for ourselves we requested Burke Bros pack for us. We have used this service with other companies before, however your team clearly need training in this aspect. It would appear that the theory behind their packing was to cram as many items as possible into each box, knowing full well that items would be stored for a short while in our garage therefore meaning the boxes are ridiculously heavy to pick up and move and no care has been taken with items such as clothing and curtains which were rammed into boxes and therefore screwed up quite badly. Boxes have simple been labelled “kitchen” or “garage” with no attempt to describe what was in them. Therefore in order to locate any items several boxes have to be opened and searched through. Some items were not packed carefully resulting in a picture frame being cracked and despite this being highlighted and an email sent to the company, no response or offer of compensation has been made. One mattress was wrapped and protected on the packing day but when the team came to load the next day, they did not have any packing / wrapping materials, so another mattress went on the lorry unprotected. Although a very nice chap, [Name removed by Sirelo], who came to quote did not allow enough room for everything and therefore we had to wait for another lorry to finish loading all the items, even though they had been crammed into boxes very tightly.
There were issues on arrival at our new home as the occupiers hadn’t moved out, this did result in Burke Bros having to be flexible and return the next day but we did pay extra for this service.
pro
They arrived when they said
pro
The team were pleasant and friendly - on the whole
con
Packing skills were awful, cramming as much into each box as possible resulting in boxes being ridiculously heavy and expensive clothing and items to be screwed up
con
Inability to label boxes so that items could be located without searching numerous boxes
Moved from Kinver, Stourbridge (United Kingdom) to Claverley, Wolverhampton (United Kingdom)
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Response of
Thank you for your feedback and we are sorry to hear that your experience of moving with us did not meet your expectations.

All of our packing crews are trained to BAR standards and part of their training dictates that the boxes should be filled to capacity to reduce possible damage to the contents of the box during transit as partly empty boxes will allow too much movements of the possessions. Boxes also need to be filled to capacity to reduce the chance of them collapsing once they are stacked in transit and in storage.

Adequate resources were quoted for by our surveyor and these resources were provided during the moving days to complete the move to specification.

Mattresses should be wrapped for protection before loading onto our vehicles and we apologise if a mattress was moved without this procedure being carried out, but mattresses are loaded onto vehicles in a manner that ensures their protection during transit.

We use professional grade packing boxes onto which the names of the rooms are overlaid. Our crews tick the relevant room name to correlate with the contents. We apologise if this procedure has not enabled you to unpack efficiently and we take this feedback on board.
The lads were fantastic and worked really hard having been recommended to us we were very happy with the service
pro
Lads
pro
Quote
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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The team were great and crew were brilliant .on time and very helpful. Were amazing throughout and would recomend to any one as first class service through out.
pro
Very knowledgeable
Moved from Stafford (United Kingdom) to Alicante (Spain)
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Smooth and easy - [Names removed by Sirelo] were both superb. From their arrival in Wolverhampton to their departure from Wrexham they were quick, and efficient.
pro
Courteous and quick
pro
Made the move seem very easy
Moved from Wolverhampton (United Kingdom) to Wrexham (United Kingdom)
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[names removed by Sirelo] were punctual and very patient. Did part loading the day before the moving date. My things stayed on the truck overnight in their courtyard. The other half was loaded the next day at about 8am. They brought the mattress covers and even helped seal a few opened boxes. Not a single scratch to my walls during moving out/in. They were patiently waiting for us when we were having the keys handover and home demonstration as we moved into our new built home. Excellent movers. Thank you [names removed by Sirelo] from Burke Bros for making the move less stressful.
Moved from Wolverhampton (United Kingdom) to Wokingham (United Kingdom)
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Very pleased with the care taken when packing and transporting our furniture and goods. Nothing was broken or damaged. Removal staff were very professional and helpful.
pro
Helped making our move stress free
Moved from Bridgnorth (United Kingdom) to Filey (United Kingdom)
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The price given was reasonable.
When time scales moved they accommodated us quickly.
On the day the team were brilliant.
pro
Great team
pro
Good customer service
Moved from Wolverhampton (United Kingdom) to Shifnal (United Kingdom)
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Very efficient , reliable , proffesional and friendly. They arrived on time and were very well organised
Moved from Kingswinford (United Kingdom) to Kingswinford (United Kingdom)
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The team themselves worked hard but the move wasn't well resourced and was miscommunicated. We had been told things would be included as part of the quote which weren't included and the move significantly overran.
pro
Hard work of moving team.
con
Miscommunication of service.
con
Poor planning and resourcing of team.
Moved from Birmingham (United Kingdom) to Birmingham (United Kingdom)
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Response of
We are sorry to hear that you were dissatisfied with the service you received from us.
The quote issued covered all effects we understood you wished to move based on the initial survey conducted by our surveyor and correspondence with us prior to the moving day.
We were instructed only the contents of the shed were to be moved. However, during the move the crew were instructed to dismantle the shed and transfer to the new property.
Had we been advised of the requirement to dismantle the shed in advance, we could have added additional manpower.
The quote we provided for moving the contents of the house, shed and garden went smoothly and according to plan and didn’t require additional crew members.
The two operatives were efficient, cheerful and thoroughly professional. They treated my belongings with care and helped me deal with a very hectic day.
pro
Efficient
pro
Helpful
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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We had severe difficulty in completing the sale of our house and had to change the moving date three times. Burke Brothers were accommodating each time without complaint even at two days notice.
The move itself was as painless as can be with a cheerful team of three packing and two of the three doing the unloading at the other end.
pro
Fast and careful packing service
pro
Cheerful team
Moved from Market Harborough (United Kingdom) to Eymet (France)
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From start to Finnish I found them to be very professional, took care of my belongings when loading and unloading the truck, no problem asking them to place items (boxes) in any room in the house, the crew are a credit to the firm.
pro
Professional
pro
Hard working
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Polite thoughtful efficient courteous professional service and I cannot praise your lads highly enough absolute godsend.
pro
Efficient
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Courteous
Moved from Dudley (United Kingdom) to Dudley (United Kingdom)
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Excellent from the very start (visit, price) through to pick up and delivery. Simply Top Professionals... and lovely people to go with it!
pro
Professional
pro
Price
Moved from Leamington Spa (United Kingdom) to Combes (France)
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[name removed by Sirelo] was very helpful throughout the lead up to the move, and the removers themselves were quick, efficient, polite and very pleasant to deal with
pro
[name removed by Sirelo at the office very helpful
pro
Removers prmpt and efficient
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Simple process to agree the cost. They turned up on time, did the job quickly and efficiently and the workers were extremely polite and well skilled.
pro
Easy Process
pro
Quick service.
Moved from Sandwell (United Kingdom) to Sandwell (United Kingdom)
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All the staff that we dealt with were professional, helpful, courteous, kind and were chatty and smiley
pro
local, reasonable price and professional
pro
punctual, polite and asked questions when leaving and when arriving at new property
Moved from Tamworth/france (United Kingdom) to St Austell (United Kingdom)
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Removed men very professional,helpful, and pleasant. Nothing was too much trouble for these men ,eager to help and make our move a happy experience .
pro
Professional
pro
Helpful
Moved from Willenhall (United Kingdom) to Willenhall (United Kingdom)
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Always great service, arrive on time, goods transported and kept in good clean condition. Have used the
Company for last 20years
pro
Always good service
Moved from Bridgnorth (United Kingdom) to Bridgnorth (United Kingdom)
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The movers were great worked so hard could not have asked for more. Very friendly great job done would use them again.
Moved from Willenhall (United Kingdom) to Bloxwich (United Kingdom)
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Very friendly, knowledgeable and helpful staff. Very flexible and patient with my uncertain move date.
pro
Friendly, knowledgeable & helpful
pro
Flexible and patient
Moved from Redditch (United Kingdom) to Horncastle (United Kingdom)
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Easy to deal with, prompt on the day of moving, good service all round, would highly recommend
Moved from Dudley (United Kingdom) to Blewbury (United Kingdom)
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Turned up on time, handled our furniture with due care and attention. All members of the team were polite and courteous
Moved from Mayenne (France) to Welshpool (United Kingdom)
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All staff very helpful, service exemplary making for a stress free move.
The removal van and Burke Bros staff arrived on time, very helpful the same for the return journey.
pro
Timely, efficient and careful
pro
Competitive price
Moved from Milnthorpe (United Kingdom) to Burnhill Green (United Kingdom)
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My mum, aged 88 moved at relatively short notice to be closer to us. It was a relatively small load, but everything about the service was outstanding. Both care and delivery of furniture, moving it until it was in exactly the right place, and also the respect and dealings with my mum who was leaving her home of 33 years. Cannot recommend highly enough. We considered a cheaper quote and we are so glad we didn’t go with the alternative firm. Burke bros we’re worth every penny.
pro
Respectful and kind dealings with my mum.
pro
Great removal of furniture, even carrying things from my sister’s car to the apartment.
Moved from Wolverhampton (United Kingdom) to Birmingham (United Kingdom)
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The men arrived nice and early on the day of the move and were very polite and helpful, nothing was too much trouble.
pro
efficient
pro
helpful
Moved from Worcestershire (United Kingdom) to Worcestershire (United Kingdom)
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Very friendly and efficient, [name removed by Sirelo] introduced himself with a lovely handshake, he boxed everything and nothing was any trouble. Would definitely recommend for any future pick up and delivery service.
pro
very friendly
pro
efficient and on time
Moved from East Kilbride (United Kingdom) to Gloucester (United Kingdom)
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3 workers didn't stop working and was fantastic took the stress out of moving home we had 2 children and would never had managed without these guys, they litrernally picked up our old house and moved it in to our new house, had to take part wardrobes and cot and built back the other end. Also trampoline.
pro
workers
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care in taking with item
Moved from Walsall (United Kingdom) to Wolverhamtpn (United Kingdom)
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We required a piano taking from a first story flat and moving upstairs to a new house. 4 people turned up for the removal and they were very professional, they all knew exactly what they were doing and they took all the necessary steps to ensure it was moved correctly but also safely. The piano was also wrapped in blankets to ensure no damage to the piano or the surroundings.

The removal was very quick and only took a couple of hours, which also included a 20 minute drive to our new house.

I would recommend Burke Bros to anyone who requires a removal service.
pro
professional
pro
speedy
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Packing was provided and the Packer seemed to be efficient and speedy. The actual move on the following day not so. The men couldn’t get 3 small solid wooden wardrobes downstairs though they had previously been taken up by my 87 yr old father. Had to live out of boxes for clothes for 3 weeks because of this until I could receive inferior replacements which cost me over £1000 a cost that I had not accounted for. When boxes were eventually emptied it was discovered that 3 bottles of Moët champagne was missing. Also found missing were 2 small oil paintings. Luckily I was able to contact the person who had purchased my house and they were eventually found. Although I haven’t received them yet I have been told that they will be returned to me at the weekend. Moving home is stressful anyway but the loss of 3 good wardrobes in excellent condition plus’s the realisation that Champaign and paintings were also missing contributed to further stress, anxiety and extreme disappointment
con
I would have recomm. ended but it has cost me a lot of money for inferior replacements
Moved from Dudley West Midlands (United Kingdom) to Dudley West Midlands (United Kingdom)
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Response of
We are sorry to hear that the removal service you received did not meet your expectations.
The removal crew employed on the move, collectively, have in excess of 50 years’ experience of conducting house moves. The crew did endeavour to manoeuvre the wardrobes through the confines of the stairway and doorway; utilising a number of different techniques to best manoeuvre the wardrobes. Unfortunately, the wardrobes would not to fit through the space in a fully constructed form. As you are aware, the wardrobes are glued and we can not dismantle glued wardrobes as part of our moving service due to the likelihood of splintering and damage being caused to the furniture.
We are pleased that you are now in receipt of the missing items.
Mr Burke will be writing to you under separate cover and including an insurance claim form in respect of the missing champagne bottles, if you are still unable to locate the bottles in the interim.
All furniture etc. very dusty due to mucky sheets?
Some marks to furniture.
Boxes sometimes left on side even though marked fragile.
pro
on time
pro
friendly crew
con
marks left on wood
Moved from Redditch (United Kingdom) to Dunning (United Kingdom)
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Excellent service
Highly recommend this company
Couldn’t fault them
Went out of there way to help
Moved from Wolverhampton (United Kingdom) to Stafford (United Kingdom)
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Excellent service, the guys worked really hard all day and i wouldn't hesitate to use them again or recommend them to family and friends.
pro
Hard Working
pro
Excellent Service From Start to Finish
Moved from Perton Wolverhampton (United Kingdom) to Codsall (United Kingdom)
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Everybody in the company was so helpful from my first phonecall to the guy who came out to advise me. The moving guys were so helpful too. I would definitely use this company again. Many thanks
pro
Professional
pro
Helpful
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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Very flexible about booking . Turned up on time and very professional. Nothing was too much trouble. Guys were very professional and polite. Arrived and got the job done.
pro
Friendly
pro
Professional
Moved from Wolverhampton (United Kingdom) to Stagford (United Kingdom)
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Excellent service from start to finish. Crew on the day a credit to the company. Very professional and polite.
pro
Very calming and reassuring on the day.
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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We used the packing service and Burke Bros totally took away the stress of moving house. They were hard working, efficient and thorough. The guys were also really pleasant to deal with and we couldn’t fault them.
pro
Brilliant service
pro
Competitive price
Moved from Worcester (United Kingdom) to Knowle (United Kingdom)
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We used Burke Bros last week for a local move. The whole move went perfectly and despite a long delay due to problems with the Solicitors and completion, everything was moved into the new house quickly and efficiently. The team were professional, friendly and we could not have asked for more. I would not hesitate to recommend this company.
pro
Professional and efficient
pro
Friendly Team
Moved from Birmingham (United Kingdom) to Birmingham (United Kingdom)
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The company sent a Sales person to look at my belongings and he emailed a Quote, he explained that their Removal men were professionals and could remove the door or it's handles if necessary to get the large 3 seater settee out. The 3 Removal men were very polite and nothing was too much trouble for them. They enjoyed their job, and worked well together they all had a good rapport, and I felt in they were very professional and quick.
pro
They chopped up the back of the large 3 seater settee to remove it from the old premises and then they disposed if it at their site.
pro
They gave a detailed and comprehensive Quote, which was easily best value compared to other quotes I was given
con
I rather hoped to see [name removed by Sirelo] Sales, on my move day to say thanks!
con
I'm ok thank you, I was very pleased with Burke Brothers removals
Moved from Cheslyn Hay, Walsall (United Kingdom) to Cheslyn Hay, Walsall (United Kingdom)
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[names removed by Sirelo] were amazing from start to finish! They were early to the old house, friendly and efficient and took great care of our belongings. The move was really smooth from start to finish, they were really capable, even with a narrow, tricky first house. The other end was just as great, they placed everything where we asked and weren’t impatient when I changed my mind! We shared lots of laughs and I felt really confident in their ability. Thanks so much [names removed by Sirelo], you made the day completely stressless! :-)
pro
Friendly, efficient staff
pro
Patient and capable
Moved from Sutton Coldfield (United Kingdom) to Sutton Coldfield (United Kingdom)
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Everything was moved very efficiently nothing was too much trouble. Staff were friendly and theyarrived on time
Moved from Birmingham (United Kingdom) to Walsall (United Kingdom)
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Excellent service. The team worked really hard and moved all of our furniture and belongings safely and carefully. A brilliant team!
pro
Reliable
pro
Professional
Moved from Atherstone (United Kingdom) to Staffordshire (United Kingdom)
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Burke Bros. provided a fantastic service with my move to Ilkeston from Newcastle-under-Lyme.

The firm I had originally contracted were unable to do this date and, at very short notice, [name removed by Sirelo] managed to arrange a removal team for me. He was very efficient and professional throughout.

On the day the removal team [names removed by Sirelo] were exceptional. Nothing was too much trouble and their good humour meant that what could have been quite a stressful day ended up being good fun!

I have already recommended Burke Bros. to friends who are moving in the next few months.
pro
Great communication and efficient adminstration
pro
Friendly, hard-working and careful removal team.
Moved from Newcastle-under-lyme (United Kingdom) to Ilkeston (United Kingdom)
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Despite false starts the company have been as flexible as possible by changing the moving date with me .On the day of the move the team of 'lads' - 4,- [names removed by Sirelo] worked tireless and were exteremley polite and helpful. Nothung was too much. The made the move effortless!
Moved from Codsall (United Kingdom) to Stourbridge (United Kingdom)
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Having moved many times in various countries, this move was without doubt the best, and caused the minimum amount of stress.
pro
On time, polite, efficient & worked hard - nothing too much trouble.
Moved from Saint Briac Sur Mer (France) to Fenioux (France)
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A very professional set-up. Pleasant, polite & helpful staff both beforehand and on the day of the move. All went smoothly & efficiently.
Moved from Wolverhampton (United Kingdom) to Wolverhampton (United Kingdom)
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From the first visit for a quotation to the end of our move we were put at ease and were given a lot of advice and tips. They were very professional and due to the complications of our move we were looked after and felt our stress levels were minimised. The staff who moved us were polite and couldn't do enough for us. They may have been a little more on the expensive side but we felt our possessions were more important than the difference in the money.
pro
Professional
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Respectful
Moved from Bishops Wood (United Kingdom) to Holyhead (United Kingdom)
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Turned up on time, the guys were really friendly and professional. They took the beds down and put them back up the other end which was very important to us as we have 2 small children. The price was really good too and loved that they had wardrobe boxes to put our clothes in on hangers which made it really easy unloading the other end and ment we didn't have to fold everything and risk getting it creased.
pro
Friendly staff who are efficient
pro
Very good value for money
Moved from New Invention (United Kingdom) to New Invention (United Kingdom)
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All went according to plan, arrived on time. Team of two men were very helpful & courteous, handled our possessions with care.
Moved from Wolverhampton (United Kingdom) to Newport Shropshire (United Kingdom)
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The removal men arrived on time, they were extremely professional, friendly, respectful and courteous and took great care in moving the items that had a very high sentimental value to me. They went the extra mile by overcoming a problem of a sofa not fitting through a standard door. Nothing was too much trouble. They drove very carefully. They stacked the furniture in my garage for me as it was being stored and were very careful using their experience in how to place each item so that nothing was damaged. I cannot praise them highly enough. I would definately reccomend them and use them again.
Moved from Tipton (United Kingdom) to Coseley (United Kingdom)
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Extremely efficient, friendly and helpful staff and went beyond what we were expecting and went out of their way to help us when we needed our furniture to be delivered from storage on a specific day. The removal men were very courtious, very careful and worked very hard. We cannot praise them highly enough.
pro
Very professional throughout.
pro
Flexible around our requests.
Moved from Barmouth (United Kingdom) to Dudley (United Kingdom)
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Excellent service both in the pick up in the UK and the delivery to the Dordogne. Very professional staff who took great care with all of our belongings
pro
On time on the loading and delivery day
pro
Very professional staff
Moved from Christchurch (United Kingdom) to Etouars (France)
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Professional, efficient and cost effective. Top company from the director to the boys that carried out the works. I could not recommend this company enough.
pro
Men carrying out the work could not be more helpfull
pro
Our house contents picked up on a monday morning in the U.K and dropped off in Ireland in the evening
Moved from Shrewsbury (United Kingdom) to Dublin (Ireland)
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Vehicle was taller than expected. Not all of our belongings were shipped. Storing at other end also poor as an extra unit had to be used for the remainder. Some breakage also at the house.
pro
relatively local in uk
con
inefficient in loading and storing
Moved from Pont-farcy (France) to Lichfield (United Kingdom)
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Response of
We based the move on the volume that was pre-booked. Sometimes the volume does exceed the pre-booked space. We can only work with the list that was supplied to us and from an average dimensions guide.
We apologise if your expectations have not been met. The feedback is appreciated and will help us to keep improving.
I have nothing but praise for Burke Bros. We were let down by a previous company, so we contacted Burke Bros, with only one weeks notice and they moved us out without a problem at there busiest time. The removal men laid mats through the house and didn't put a mark on any walls. Being a new house the stairs are tight but everything came out without a problem. Special thanks to Jackie in the office, who answered all questions and put us at ease, she made moving alot less stressful. Nothing was to much trouble and felt you were being well looked after. We would recommend Burke Bros to anyone and we've already recommended to friends that are moving out soon.
pro
Professional, efficient and a feeling that they care.
pro
Removal men are clean, tidy and careful
Moved from Stroud (United Kingdom) to Lingayen (Philippines)
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From start to finish communication was excellent, no question was too much and answers and problem solving always came very quickly. The company appeared to care about my family and paid attention to detail. Everyone I came into contact with from end to end was professional and helpful.
The packing team were fantastic, organised, so fast and ever professional. If it mattered to me it mattered to them. I wouldn't use any other company in the future.
pro
great communication
pro
expert packing
Moved from Staffordshire (United Kingdom) to Coquitlam (Canada)
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Absolute superb customer service from start to finish. A very personable and professional company. They really care about their customers and are there to answer any queries in a heartbeat along with superb advice. They talk you through every step of the process so making your relocation as stress free as possible. I have used their services twice and wouldn't hesitate to go sign up with them again. Burke Bros all the way!! You won't be disappointed.
pro
Personable, professional, reliable, trustworthy
con
That you don't get to thank everyone at Burke Bros personally!
Moved from Solihull (United Kingdom) to Cleveland (United States)
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