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Eurogroup International Movers

9.5
based on 93
Sirelo and Google reviews
i
What customers are saying
pro
Communication (2)
pro
Professional (2)
pro
Friendly (2)
con
Communication (3)
Services
International removals
National moving
Car & Vehicle transport
Pet transport
Associations

About

A proud, family-run international removals company that has been helping people, families, and businesses move safely and smoothly around the world for over 30 years. Our story began in 1995 when Tony Tickner founded the company, offering specialist moving services.

Since then, we have grown into a global network, built our way. Today, Eurogroup is still led by Tony Tickner, alongside his two children, who represent the second generation of removal specialists.Read more

Sirelo asks...

What makes your company stand out?

This moving company has not yet answered this question.

What is your insurance policy? How do you deal with damaged items?

This moving company has not yet answered this question.

What is the best advice you would give to customers?

https://www.the-eurogroup.com/blog/what-people-never-tell-you-when-moving-abroad-by-simone/
Have you moved with this company?
We'd love to hear about your experience.

Expatblogs about Eurogroup International Movers

Reviews

93
9.5
based on 93
Sirelo and Google reviews
How is the review score calculated?
45% of the users recommend this removal company
Report review
 on Sirelo
good company and good service. navigated me through whole process. followed up on all step. highly recommend.
Moved from London (United Kingdom) to Germasogeia (Cyprus)
Response of
Thank you for your fantastic feedback. We’re delighted to hear that your move went smoothly and that you you found the process to be easy and stress free. We truly appreciate your recognition of the value and care involved in international moving services, and we’re pleased to hear the experience was seamless. Thank you again for choosing Eurogroup and for your recommendation to other movers-to-be. Kind regards, Jordan, Head of Global Moving Services, Eurogroup International Movers Ltd.
Report review
 on Sirelo
We were recommended to contact Eurogroup by our friends who have moved with them a few times. They called me straight away after I emailed to request a quote. [Name removed by Sirelo] met us for the survey the next day and talked us through all our questions and explained the process very clearly about customs documentation, difficult access at the apartment in Italy. We felt very comfortable knowing they would handle the whole move from England to Italy, even using their own vans in Italy to get to our address from the larger truck. We originally asked for a direct service because we have a lot of furniture, but [Name removed by Sirelo] helped us understand their shared vehicle service to reduce the cost without too much of a delay between collection and delivery with weekly trips to Italy. We received our belongings within 8 days of it being collected and the crew unpacked everything, were very polite and went above and beyond to make sure we were all settled in. I definitely recommend to anyone moving.Read more
pro
Communication
Moved from Oxford (United Kingdom) to Florence (Italy)
Report review
 on Sirelo
We felt in very good hands with the team of the Eurogroup. They made our move to Germany very easy.
pro
Careful with furniture
Moved from Cambridge (United Kingdom) to Stuttgart (Germany)
Response of
Thank you for your fantastic feedback. We’re delighted to hear that your move went smoothly and that you you found the process to be easy and stress free. We truly appreciate your recognition of the value and care involved in international moving services, and we’re pleased to hear the experience was seamless. Thank you again for moving with Eurogroup. Kind regards, Jordan, Head of Global Moving Services, Eurogroup International Movers Ltd.
Report review
 on Sirelo
A huge thank you to [Name removed by Sirelo] for his help arranging my daughter's things to be sent over to Adelaide. You made the process so easy and stress free.

I also wanted to let you know how fantastic both [Names removed by Sirelo] were. They arrived nice and early and were so good at what they do. They reassured me that everything would get there ok and were polite, respectful and professional with our things and my house.

Thank you all again for your professionalism and for making the move so easy.
pro
Professional
Moved from London (United Kingdom) to Adelaide (Australia)
Response of
Thank you for your fantastic feedback.

We’re delighted to hear that your move went smoothly and that you you found the process to be easy and stress free. It’s great to know that our team provided such a professional and efficient service throughout the process and provided reassurance throughout.

We truly appreciate your recognition of the value and care involved in international moving services, and we’re pleased to hear the experience was seamless.

Thank you again for choosing Eurogroup. We really appreciate your support.

Jordan
Head of Global Moving Services
Eurogroup International Movers Ltd.
Report review
 on Sirelo
The entire experience with Eurogroup was exceptional. Every question I had was answered quickly and clearly, which immediately set the tone for how I expected our move to go.

A special mention has to go to [Name removed by Sirelo[, who looked after us throughout the entire process from our initial phone call, throughout quoting, packing and delivery. Everything ran like clockwork.

The crew on the day were outstanding. Very efficient and careful with packing up our home, and they even built a den out of boxes to keep my kids entertained.

I highly recommend Eurogroup!
pro
Friendly
Moved from London (United Kingdom) to New York (United States)
Response of
Thank you for your fantastic feedback and recommendation.

We’re delighted to hear that your experience with Eurogroup International Movers Ltd was exceptional from start to finish. Providing clear communication and support throughout the moving process is something we pride ourselves on, so it’s wonderful to know this reflected in your experience.

We’ll be sure to pass your kind comments on to [Name removed by Sirelo], who will be thrilled to hear that his support throughout quoting, packing, and delivery made such a positive impact.

It’s also fantastic to hear such lovely feedback about the moving crew. Building a den from boxes to keep your children entertained is a brilliant example of the care and personal touch our teams aim to bring to every move.

Thank you again for choosing Eurogroup. We truly appreciate your support.

Jordan
Head of Global Moving Services
Eurogroup International Movers Ltd.
Report review
 on Sirelo
Avoid like the plague. Criminal
I'm not able to give zero stars. In brief:
Charged us £3,000 once our shipment arrived in the UK despite us already paying the £10,000 total in the country of origin for the full service.
Held us to ransom until we paid, charging us a daily rental charge until we did.
Did not liaise with the original shippers.
Lied about the date of arrival of our shipment and charged us excessive amounts of quay rental fees and demurrage. Held us to ransom until we paid.
Failed to answer or acknowledge any of our queries.
Provided us with broken furniture, glued back together including sofa legs. Specifically unwrapped only the broken items but did not point out the breaks so that we would sign off on them. Did not unwrap any further boxes.
Lied about customs entry. Refused to provide forms.
Failed to remove our shipment from the quayside accruing over month of rental fees. Did not communicate this until after the fact, cited problems with covid and lack of drivers. Blackmailed us into footing the bill. Opportunists seeing a chance to claw back lost revenue by fleecing customers.
We did not pick Eurogroup, we chose another company who used Eurogroup. There is really nothing positive to say about the customer service or any element of their business. Appalling, dishonest and downright criminal. Avoid like the plague.
Read more
pro
No positive aspects.
con
Unresponsive, ignored queries and complaints
con
Charged twice, held our belongings to ransom until we paid double.
Moved from Al Quarrayah (Bahrain) to Ludlow (United Kingdom)

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Review Sources

Sirelo
9.7
20
Google
Google
8.8
73